HDFC Bank ONE

One Bank. One Customer. One Voice.

MADE DIGITAL BY

A futuristic, next-generation, cloud-based unified platform with conversational AI/ML capabilities, for handling all customer interactions across Bank’s channels.

This unified platform integrates Bank’s key channels like E-Mail care, Social-care, WhatsApp, SMS and Toll-free Banking, Phone Banking, Tele-sales, Virtual Relationship Banking, Merchant Acquiring, Corporate Cards, Corporate Communications and Marketing, Collections and Branch Banking to provide the customer with Personalized Digital Banking Experience.

Read More

Built with best-in-class technology to improve customer service experience with:

  • Advanced AI capability

  • Conversational Bots – on both voice and chat

  • Highly configurable and Integrable capability

  • High level of agility and faster deployments and innovation

  • Unified Customer 360 view and Omni-Channel journey

How it helps our customers?

01

Higher number of customer queries resolved efficiently through self-service model

02

Faster customer query resolution

03

Reduced response and wait time

04

No drop-off customer Service experience across channels

05

Intuitive AI based customer query intent identification

Copyright © 2023 HDFC Bank Ltd. All rights reserved.