Creating value for our stakeholders
We pursue long-term value creation for all our stakeholders. We are continuously adapting to a changing environment and are geared to provide relevant solutions that address the evolving needs and expectations of our stakeholders.
Customers
Customers are key to our business. Our decisions revolve around meeting the financial needs and aspirations of our diverse customer base. Our customers include individuals, MSMEs, large and mid-corporates, financial institutions, Governments, PSUs, farmers, wholesalers, merchants and traders.
6,342^
BRANCHES**
7.1 Cr+
CUSTOMERS**
`13,68,821 Cr
TOTAL ADVANCES**
20.8%*
Employees
Our people are our key assets and enablers of growth. We strive to create an inclusive, meritocratic culture that ensures progress, development and well-being of our people.
1,41,579
TOTAL EMPLOYEES**
`1,262.23 Lakh
TRAINING AND DEVELOPMENT EXPENDITURE
144 Lakh+
PERSON HOURS - TRAINING IN FY22
Community
We are committed to sustainability of the communities we operate in. Our CSR initiatives under HDFC Bank Parivartan aim to contribute towards the socio-economic development of the country by benefitting lives and livelihoods.
`736.01 Cr
SPENT ON CSR IN FY22
9.6 Cr+
CSR BENEFICIARIES**
24
STATES COVERED THROUGH PARIVARTAN
Investors
We pursue sustained growth and stable shareholder returns to create investor value. We provide holistic, transparent and regular disclosures to enable informed decision-making. We also regularly engage with our investors to provide detailed information on our performance.
`36,961.3 Cr
NET PROFIT
16.9%
RETURN ON CAPITAL (%)
18.9%
CAPITAL ADEQUACY RATIO
AA#
MSCI ESG RATINGS ASSESSMENT
Government/Regulatory Bodies
We continue to lead responsibly by partnering and collaborating with the Central and State Governments, to implement their schemes for the less privileged sections of the society. We are a responsible taxpayer and comply with applicable regulations.
`6,33,582.37 Cr
TOTAL DIRECT (CBDT) AND INDIRECT TAXES (GST & CBIC) COLLECTED FOR THE GOVERNMENT
15,341
TOTAL NO. OF BUSINESS CORRESPONDENTS (BCs), PRIMARILY MANNED BY COMMON SERVICE CENTRES (CSC)**
*Y-o-Y
**As on March 31, 2022
^Including 4 overseas Branches
#As of August 2021