This document
lays out the Terms and Conditions which shall
be applicable to all the accounts which are existing
or may be opened anytime in future with HDFC Bank.
The words, I, me, my and Customer refer to the
person(s) who open the account and shall include
both singular and plural. Reference to masculine
shall include the feminine and neuter gender.
The Bank refers to HDFC Bank Ltd., a banking company
incorporated in India under the Companies Act
1956 and having its registered office at HDFC
Bank House, Senapati Bapat Marg, Lower Parel,
Mumbai-400013.
I agree to
abide by the Bank's Terms and Conditions
and rules in force and the changes thereto
in Terms and Conditions from time to time
relating to my account as communicated
and made available on the Bank's website.
1.2
I agree that
the opening and maintenance of the account
is subject to rules and regulations introduced
or amended from time to time by the Reserve
Bank of India.
1.3
I agree that
the bank before opening any deposit account,
will carry out a due diligence as required
under Know Your Customer guidelines of
the bank. I would be required to submit
necessary documents or proofs, such as
identity , address, photograph and any
such information to meet with KYC, AML
or other statutory/regulatory requirements.
Further, after the account is opened,
in compliance with the extant regulatory
guidelines, I agree to submit the above
documents again at periodic intervals,
as may be required by the Bank.
1.4
I agree that
the Bank may, at its discretion, engage
the services of Business Facilitators
(hereinafter referred to as "BF") and
Business Correspondents (hereinafter referred
to as "BC") for extension of banking and
financial services so as to ensure greater
financial inclusion and increasing the
outreach of the banking sector. The Bank,
however, shall be responsible for the
acts and omission of such BC and BF.
1.5
I agree that,
under normal circumstances, the bank has
the liberty to close my account at any
time by giving me at least 30 days notice.
However, if the Average Monthly/ Quarterly
Balance, is not maintained, the Bank reserves
the right to close my account without
giving any prior notice.
1.6
I agree that
the Bank can at its sole discretion, amend
any of the services/facilities given in
my account either wholly or partially
at any time by giving me at least 30 days
notice and/or provide an option to me
to switch to other services/facilities.
1.7
I agree that
any change in my account status or change
of address will be immediately informed
to the Bank failing which I shall be responsible
for any non-receipt of communication/deliverables
or the same being delivered at my old
address.
1.8
I agree that
all instructions relating to my account
will be issued to the Bank as per acceptable
mode of communication to the Bank.
1.9
I agree to
preserve my cheque book/ATM Card carefully.
In case of loss/theft of the same I shall
immediately inform the Bank in writing.
1.10
I agree that
I will maintain the minimum balance in
my account as prescribed by the Bank from
time to time.
1.11
I agree that
I shall be liable to pay all charges,
fees, interest, costs wherever applicable,
which the Bank may levy with respect to
my account or any transaction or services
rendered and the same may be recovered
by the Bank by a debit to my account.
I agree and acknowledge that in case of
non-availability of adequate funds the
charges will be debited to the account
over a period of time till the entire
amount is recovered.
1.12
The Bank reserves
the right to refuse Chequebooks, Adhoc
Statements, PhoneBanking TINs, NetBanking
IPINs, Debit/ATM Cards & PINs to the
customer, in case the Average Monthly/
Quarterly Balance in the account is not
maintained.
1.13
I agree that
I shall not pay any amount in cash to
any Sales Representative of the Bank at
the time of opening an account or carrying
out any transaction in the normal course
of the business. I agree to deposit cash
only at the Bank's teller counters at
the branch premises.
1.14
I agree to
execute necessary writings in the form
and manner as may be required by the Bank
in order to execute my Fax instructions
to the Bank.
1.15
I agree that
the Bank will send me communications/letters
etc. through courier/messenger/mail or
through any other mode at its discretion
and the Bank shall not be liable for any
delay arising there from.
1.16
I agree and
acknowledge that in the absence of my
specific instructions to personally collect
from the Branch, the cheque books, PhoneBanking
TINs, NetBanking IPINs, Debit/ATM Cards
& PINs will be dispatched by courier/messenger/mail
or through any other mode by the Bank
at its discretion to the address notified
by me for correspondence.
1.17
I agree that
the Bank will, unless requested by me
in writing to the contrary, issue cheque
book on the opening of my account. Further
issue of cheque books will be only against
written requisition by me or through ATM,
PhoneBanking or NetBanking.
1.18
I agree that
an account may be opened on behalf of
a Minor by his natural guardian or by
a guardian appointed by a court of Competent
Jurisdiction. The guardian shall represent
the Minor in all transactions of any description
in the above account until the said Minor
attains majority. Upon the Minor attaining
majority, the right of the guardian to
operate the account shall cease. The guardian
agrees to indemnify the Bank against the
claim of above Minor for any withdrawal/transactions
made by him in the Minor's account.
1.19
I agree and
undertake to ensure that there would be
sufficient funds/cleared balance/pre-arranged
credit facilities in my account for effecting
transactions. I agree that the Bank shall
not be liable for any consequences arising
out of non-compliance by the Bank of my
instructions due to inadequacy of funds
and the Bank can at its sole discretion
decide to carry out the instructions not
withstanding the inadequacy of funds without
prior approval from or notice to me and
I shall be liable to repay with interest
the resulting advance, overdraft or credit
thereby created and all related charges
arising thereby at prime lending rate
applicable from time to time. I agree
that frequent dishonor of cheques or
high value cheque returns due to insufficient
funds may lead to discontinuation of cheque
books / closure of bank account.
1.20
I agree that
in the event of an account being overdrawn,
the Bank reserves the right to set off
this amount against any credit lying in
any of my accounts.
1.21
I agree that
the transactions conducted by me at the
BC counters shall be reflected in the
bank’s books latest by the next
working day.
1.22
I agree that
the Bank shall not be liable for any damages,
losses (direct or indirect) whatsoever,
due to disruption or non availability
of any of services/facilities due to technical
fault/error or any failure in telecommunication
network or any error in any software or
hardware systems beyond the control of
the Bank.
1.23
I agree that
the Bank may disclose, in strict confidence,
to other institutions, such Personal Information
as may be reasonably necessary for reasons
inclusive of:
For participation in any telecommunication
or electronic clearing network
In compliance with a legal directive
For credit rating by recognized
credit rating agencies
For fraud prevention purposes
To credit information bureaus.
1.24
I give consent
to the Bank to disclose information provided
in the account opening form for the purpose
of cross selling by HBL Global Ltd and
any other marketing agent/s and/or contractors
with whom the Bank enters, or has entered
into any arrangement, in connection with
providing of services/products, including
without limitation, cross selling of various
financial products. The Bank will have
to always check before any cross-sell
attempt whether or not I have registered
for ‘Do Not Call’ facility.
1.25
Disclosure
of Information to CIBIL:
I understand that as a pre-condition,
relating to grant of the loans/ advances/
other fund-based and non-fund-based credit
facilities to me, the Bank, requires my
consent for the disclosure by the Bank
of information and data relating to me,
of the credit facility availed of/to be
availed, by me, obligations assumed/ to
be assumed, by me, in relation thereto
and default, if any, committed by me,
in discharge thereof. Accordingly, I,
hereby agree and give consent for the
disclosure by the Bank of all or any such,
information and data relating to
me
the information or data relating
to any credit facility availed of/
to be availed, by me, and
default, if any, committed by me
in discharge of my such obligation,
as the Bank may deem appropriate and
necessary, to disclose and furnish
to Credit Information Bureau (India)
Ltd. and any other agency authorised
in this behalf by RBI.I, declare that
the information and data furnished
by me to the Bank are true and correct.
I, undertake that:
The Credit Information Bureau (India)
Ltd. and any other agency so authorised
may use, process the said information
and data disclosed by the Bank in
the manner as deemed fit by them;
and
The Credit Information Bureau (India)
Ltd. and any other agency so authorised
may furnish for consideration, the
processed information and data or
products thereof prepared by them,
to banks/ financial institutions and
other credit grantors or registered
users, as may be specified by the
Reserve Bank in this behalf.
1.26
Force Majeure:
The Bank shall not be liable if any transaction
does not fructify or may not be completed
or for any failure on part of the Bank
to perform any of its obligations under
these Terms and Conditions or those applicable
specifically to its services/facilities
if performance is prevented, hindered
or delayed by a Force Majeure event (defined
below) and in such case its obligations
shall be suspended for so long as the
Force Majeure event continues.
"Force Majeure Event" means any event
due to any cause beyond the reasonable
control of the Bank, including without
limitations, unavailability of any communication
systems, breach, or virus in the processes
or payment or delivery mechanism, sabotage,
fire, flood, explosion, acts of god, civil
commotion, strikes or industrial action
of any kind, riots, insurrection, war,
acts of government, computer hacking,
unauthorised access to computer data and
storage devices, computer crashes, malfunctioning
in the computer terminal or the systems
getting affected by any malicious, destructive
or corrupting code or program, mechanical
or technical errors/failures or power
shut down, faults or failures in telecommunication
etc.
1.27
Indemnity:
I agree that I shall indemnify and hold
the Bank harmless against all actions,
claims, demands, proceedings, losses,
damages, costs, charges and expenses whatsoever
which the Bank may at any time incur,
sustain, suffer or be put to as a consequence
of or by reason of or arising out of providing
any of the services or due to any negligence/mistake/misconduct
on my part or breach or non-compliance
by me of any of the Terms and Conditions
relating to any of the services or by
reason of the Bank in good faith taking
or refusing to take action on any instruction
given by me.
1.28
Right of
Lien/Set off:
I hereby grant and confirm the existence
of the right of lien and set-off with
the Bank, which the Bank may at any time
without prejudice to any of its specific
rights under any other agreements with
me, at its sole discretion and without
notice to me utilize to appropriate any
moneys belonging to me and lying/deposited
with the Bank or due by the Bank to me,
towards any of the Bank’s dues and
outstandings under or in respect of a
loan facility, including any charges/fees/dues
payable under these Terms and Conditions..
1.29
Miscellaneous:
Failure to enforce any rights conferred
by these Terms and Conditions or any law
shall not be deemed to be a waiver of
any such rights or operate so as to the
exercise or enforcement thereof at any
subsequent time.
1.30
Governing
Law:
All claims, matters and disputes are subject
to the exclusive jurisdiction of the competent
courts in Mumbai only. These Terms and
Conditions and/or the operations in the
accounts of the customer maintained by
the Bank and/or the use of the services
provided by the Bank shall be governed
by the laws of the Republic of India and
no other nation. The customer and the
Bank agree to submit to the exclusive
Jurisdiction of the Courts located in
Mumbai, India as regards any claims or
matters arising under these Terms and
Conditions.The Bank accepts no liability
whatsoever, direct or indirect, for non-compliance
with the laws of any country other than
the Republic of India.
1.31
Should I
have any complaint relating to the features
of any of the products/services of the
Bank that I hold/avail of, I am aware
that I can approach the Grievance Redressal
Cell within the Bank at
for a resolution and if I do not get a
satisfactory response within 30 days of
lodging the complaint, then, under the
Banking Ombudsman Scheme 2006,I can approach
the Ombudsman appointed by the Reserve
Bank of India, in charge of the region
where I hold my account, details of which
are available at www.bankingombudsman.rbi.org.in
1.32
In case there
are no transactions initiated by me /
us in the account for a continuous period
of two years for Savings Account and Current
Account (excludes system generated transactions
like credit interest,debit interest),
I / We agree that the account would be
treated as a 'Dormant' Account by the
Bank. I/We agree that the account status
would change to 'Active' only on my/our
( all joint holders) written instruction
in this regard and by initiating a transaction
by me / us at the home branch. I/We understand
that until the account status is 'Dormant',
transactions through Direct Banking Channels
like ATM, Net Banking, Phone-banking may
not be allowed by the Bank.
1.33
I/We agree
that, in case I/we have issued single
cheque/instruction, for debit to my/our
account, for issuing more than one Demand
Draft/Pay-order, then the same will reflect
as multiple debit entries in my/our account
1.34
Bank shall be entitled at its discretion to engage/avail of, at the risk and cost of the customer, services of any person/third party service provider/agent/agency, for anything required to be done for/in relation to/pursuant to any of the products/services offered, including collections, recovery of dues, enforcement of security, getting or verifying any information of the customer/assets, and any necessary or incidental lawful acts/deeds/matters and things connected thereto, as the Bank may deem fit.
1.35
The Bank shall have the right to not return the application, the photographs, information and documents submitted by the customer. The Bank shall, without notice to or without any consent of the customer, be absolutely entitled and have full right, power and authority to make disclosure of any information relating to customer including personal information, details in relation to documents, products/services offered, defaults, security, obligations of customer, to the Credit Information Bureau of India (CIBIL) and/or any other governmental/regulatory/statutory or private agency/entity, credit bureau, RBI, the Bank?s other branches/subsidiaries/affiliates/rating agencies, service providers, other banks/financial institutions, any third parties, any assignees/potential assignees of transferees, who may need the information and may process the information, publish in such manner and through such medium as may be deemed necessary by the publisher/Bank/RBI, including publishing the name as part of willful defaulter?s list from time to time, as also use for KYC information verification, credit risk analysis, or for other related purposes. In this connection, the customer waives the privilege of privacy and privacy of contract. The Bank shall have the right, without notice to or without any consent of the customer, to approach, make enquiries, obtain information, from any person including other banks/finance entities/credit bureaus, customer?s employer/family members, any other person related to the customer, to obtain any information for assessing track record, credit risk, or for establishing contact with the customer or for the purpose of recovery of dues from the customer.
1.36
In case any personal information or sensitive information is collected by the Bank, the same shall be dealt with in accordance with the privacy policy of the Bank which is available on the website of the Bank at www.hdfcbank.com.
1.37
Bank reserves
the right to record telephonic conversations
with customers for quality control purposes.
1.38
Notwithstanding the documentation and account opening form provided, the bank reserves the right to accept / reject your application. The Bank's decision in this regard would be final.
1.39
Any loans/facilities, other banking products, may be made available through the internet banking platform or any similar platform of the Bank (platforms through which the customer/borrower can access/monitor the account by use of the customer/log-in id and password) and the Bank may use such platform for providing the customers/borrowers the facility to complete online application as well as enter into/make the loan documents online. Every usage and operation of the internet banking or any such other platform using such customer id and password, including in cases of online loan processes from time to time, should be deemed to be usage and operation personally by the customer/borrower himself and in physically and mentally stable state nothwithstanding any loss, theft, hacking etc. of the password; and that the Bank shall not be required to check the identity of the person operating the internet banking account at any point of time or his mental or physical stability.
1.40
Consent for linkage:
I hereby submit my Aadhaar number as issued by Govt. of India, to HDFC Bank and voluntarily give my consent to use my Aadhaar number to open account / link / seed it to all my accounts / relationships (existing, new and future) maintained with HDFC Bank in my individual capacity using my Aadhaar number and / or as an authorized signatory in non-individuals accounts and; to use my Aadhaar details to authenticate me from UIDAI. The consent and purpose of collecting Aadhaar has been explained to me in local language. HDFC Bank has informed me that my information submitted to the bank herewith shall not be used for any purpose other than mentioned above, or as per requirements of law.
Consent for authentication:
I hereby submit my Aadhaar number issued by UIDAI, to HDFC Bank and voluntarily give my consent to to use my Aadhaar number for authentication with UIDAI as per Aadhaar Act, 2016; for the purpose of Account opening / Aadhaar linking / seeding to all my accounts / relationships (existing, new and future) maintained with HDFC Bank in my individual capacity and / or as an authorized signatory in non-individuals accounts.
I, holder of the Aadhaar number, hereby voluntarily give my consent to HDFC Bank to obtain and use my Aadhaar number, Name and Fingerprint/Iris and my Aadhaar details to authenticate me with UIDAI as per Aadhaar Act, 2016 and all other applicable laws.
HDFC Bank has informed me that my Aadhaar details and identity information would only be used for e-KYC purpose, demographic authentication, validation, OTP authentication including; for availing banking services, operation of my accounts / relationships and for delivery of subsidies, benefits and services and / or any other facility relating to banking operations.
HDFC Bank has informed that my biometrics will not be stored / shared and; will be submitted to Central Identities Data Repository (CIDR) only for the purpose of authentication. HDFC Bank has informed me that this consent and my Aadhaar number will be stored in a secured manner along with my account details within the bank. I have been explained about the nature of information that may be shared upon authentication.
I also authorize HDFC Bank to to use my Aadhaar number to open account / link and authenticate my Aadhaar number to all my accounts / relationships with the Bank as may be opened in future in individual and also in case of non-individual accounts in addition to the existing accounts and relationships.
I have been given to understand that my information submitted to the bank herewith shall not be used for any purpose other than mentioned above, or as per requirements of law. I have read and understood the detailed T&C in the Bank's website in this regard and hereby declare that all the information voluntarily furnished by me is true, correct and complete. I will not hold HDFC Bank or any of its officials responsible in case of any incorrect information provided by me.
The above consent and purpose of collecting Aadhaar has been explained to me in my local language.
2.
SAVINGS ACCOUNTS
2.1
Salary Accounts
2.1.1
Reversal of
Salary Credits: I hereby irrevocably and
unconditionally authorise the Bank to
on the request of my employer/company
recover by marking hold funds/debiting/reversal
of credit, any excess amount credited
by and/or on the instructions of the employer/company
into my account, with notice to me. The
Bank will not be held responsible and
liable for any such hold funds/debit/reversal
of credit carried out by the Bank.
2.1.2
I acknowledge
that my account has been opened with the
Bank by virtue of my employment with the
employer/company and is designated as
"Salary Account". I understand that pursuant
to the arrangement between the employer/company
and the Bank, at the sole discretion of
the Bank I may be entitled to certain
facilities on the Salary Account only
during the currency of my employment with
the employer/company or till the subsistence
of the arrangement between the employer/company
and the Bank. I shall notify the Bank
on cessation of services with the employer/company.
The words "the employer/company" refers
to the corporate in which I am employed
and on whose request the Salary Account
is opened with the Bank.
2.1.3
I understand
and acknowledge that the special facilities
offered on Salary Account are basis agreement
of regular salary credit between the employer/company
and the Bank.
2.1.4
I understand
and acknowledge that the name of the account
holder is not tallied with the account
number before crediting salary in the
respective accounts as provided by my
employer/company.
2.1.5
I understand
and acknowledge that the responsibility
of providing the correct account number
for crediting of salaries will lie solely
with my employer/company and i shall not
hold the bank responsible for any wrong
credit arising out of such incorrect account
number provided by my employer/company.
2.1.6
I hereby agree
that in the event of no salary credits
in my Salary Account for any continuous
three months, the Bank reserves the right
to change the status of Salary Account
to Savings Regular Account without any
intimation to the account holder/me and
the Terms & Conditions as applicable
to the HDFC Bank Savings Regular Account
shall apply to this account from the date
of change of status. The Terms & Conditions
and features applicable to Savings Regular
Account are published on the website of
the Bank.
2.1.7
I hereby agree
that the Bank may at its sole and absolute
discretion close the Salary Account if
noticed that no amounts are credited by
and/or on the instructions of the employer/company
to the Salary Account regularly or in
the event of my ceasing to be in the services
of the employer/company for any reason
whatsoever after giving me a notice of
30 days.
2.1.8
I agree that
any modification to the mode of operation
in my account can be effected by the Bank
with the consent of all joint holders
to my account. I acknowledge that the
Bank will not be entertaining any request
for modification received without consent
of all joint holders to my account. I
further agree and acknowledge that till
such time the Bank shall continue to honor
the instructions in accordance with the
mode of operation agreed at the time of
opening the account.
2.2
Additional
benefit for Salary Account Customer -
Personal Accidental Death Cover (PADC) on Salary Account
2.2.1
The following
are the broad Terms & Conditions of
the captioned cover on salary account and Titanium Royale Debit card
Accidental Death resulting from bodily injury due accident only
Accidental Death resulting from bodily injury which directly and independently of all other causes results in Death within twelve (12) months of the event date
On the event date, the account
holder
Is a bonafide employees (aged less than 70 years ) of the organization to whom the specific offer has been extended
Is holding a Salary Account under the Corporate Salary Account Program with HDFC Bank and has received salary credit in the month or month prior
Should have carried out at least one purchase transaction using the Debit Card, within 6 months prior to the date of loss.
In case of Air Accidental Death claim ticket should have been purchased using Debit Card linked to Salary Account
Cover provided only to the primary account holder
The following are the broad Terms & Conditions of the captioned cover in case of Salary Family Account
Accidental Death resulting from bodily injury due accident only
Accidental Death resulting from bodily injury which directly and independently of all other causes results in Death within twelve (12) months of the event date
On the event date, the account holder
Is aged less than 70 years
Is holding a Salary Family Account by virtue of his/her relationship with the salary account holder and such salary account is a zero balance account and has received salary credit in the month or month prior
Should have carried out at least one purchase transaction using the debit card, within 6 months prior to the date of loss
In case of Air Accidental Death claim ticket should have been purchased using Debit Card linked to Salary Family Account
Cover provided only to the primary account holder
2.2.2
Claim Procedure:
In the event of death of the account
holder, the beneficiary to approach
the account branch, and the branch
would guide the customer on the documents
required.
On the receipt of these documents
by the branch, as special gesture
for our salary account holders, HDFC
bank would liaise with the insurance
company for processing the claim.
However, receipt of the documents
by the branch does not construe acceptance
of claim. In the event of death, the
beneficiary has to inform the account
branch immediately. As per policy
the insurance company needs to be
informed (through the bank) within
30 days of accident and all supporting
documents relating to the claim needs
to be submitted to the insurance company
within sixty (60) days from the date
of loss.
2.2.3
Disclaimer
:
The account holder specifically
acknowledges that the Bank will not
be liable in any manner whatsoever
by virtue of any insurance cover provided,
and that the insurance company will
be solely liable, in case of a death
of a Cardholder and shall not hold
the Bank responsible for any matter
arising out of or in connection with
such insurance cover, whether for
or in respect of any deficiency or
defect in such insurance cover, recovery
or payment of compensation, processing
or settlement of claims or otherwise
howsoever, and all such matters shall
be addressed to and sorted out directly
with the Insurance company.
The account holder further acknowledges
that the insurance cover so provided
will be available to the salary accounts
only as per the terms of the relevant
insurance policy in force, with his
account maintained in good standing.
On the account being closed or converted
to savings regular account temporarily
or permanently for whatever reason,
the benefit of such insurance cover
shall automatically and ipso facto
cease to be available from such date
of cesser of account. Further the
account holder also agrees that even
during continuation of his account,
the Bank may at any time suspend,
withdraw or cancel the benefit of
such insurance cover, and there will
no binding obligation on the Bank
to continue this benefit.
Insurance company can be subject
to change and insurance cover is subject
to the terms and conditions of the
policy in force
2.3
Kid's Advantage
Account
2.3.1
An account
may be opened on behalf of a Minor by
his/her natural guardian or by a guardian
appointed by a court of competent jurisdiction.
The guardian shall represent the Minor
in all transactions of any 1 description
in the above account until the said Minor
attains majority. Upon the Minor attaining
majority, the right of the guardian to
operate the account shall cease.
2.3.2
The guardian
agrees that the Minor's account will not
be entitled to any overdraft or any borrowing
facility whatsoever.
2.3.3
If for any
reason there is inadequate balance or
the Minor's account is overdrawn, the
Bank shall be entitled to dishonor any
cheques drawn on the said account without
being liable for any consequences arising
there from.
2.3.4
The guardian
agrees that on issue of ATM/Debit Card
all the Terms and Conditions as applicable
to ATM/Debit Card and its usage mentioned
herein shall apply.
2.3.5
The guardian
agrees and acknowledges that the withdrawal
by the Minor, including through use of
ATM/Debit Card, attach no liability to
the Minor personally on account of Minority.
Accordingly, the whole of such liability
is assumed by the guardian and shall be
discharged by the guardian alone. The
guardian shall be fully bound by all debits
to the Minor's account including through
use of ATM/Debit Cards.
2.3.6
The guardian
agrees that the Bank shall be entitled
to debit any of his/her accounts to recover
all charges, fees, interests, costs or
any amounts overdrawn from the Minor's
account.
2.3.7
In the event
any special facility such as life insurance
cover for the guardian is offered in the
Minor's account, the provision of clause
15.59.1 & 15.59.2 hereunder shall
apply mutatis mutandis. The guardian agrees
that the Bank may disclose in strict confidence
to the insurance company any personal
information for any purposes arising out
of or in connection with such insurance
cover.
2.3.8
The guardian
agrees to indemnify the Bank against all
actions, claims, demands, proceedings,
damages, losses, costs, charges and expenses
whatsoever which the Bank may at any time
incur, sustain, suffer or be put to as
a consequence of or arising out of opening
and operation of the Minor’s account
including withdrawals/transactions through
use of ATM/Debit Card and further against
all and any claims of the Minor for any
withdrawal/transactions made by the guardian
in the Minor's account.
2.3.9
Disclaimer
All supporting documents relating to claim
must be submitted to the company within
sixty (60) days from the date of loss
and the claim should be within thirty
(30) days from the date of Loss.
2.4
"Basic Savings
Bank Deposit Account:"
2.4.1
I understand
that, as per regulatory guidelines, holders
of Basic Savings Bank Deposit Account
are not eligible to open any other savings
account in HDFC Bank
2.4.2
Thus, I agree
that if I have any other existing savings
account(s) with HDFC Bank, then I am required
to close such other savings account(s)
within 30 days of opening the Basic Savings
Bank Deposit Account
2.4.3
I accept that
the Bank reserves the right to close the
other savings account(s) (if any), as
applicable under the regulatory guidelines,
if such account(s) is/are not closed by
me within 30 days of opening the Basic
Savings Bank Deposit Account
2.4.4
Any resident
individual and do not have complete KYC
is eligible to open a BSBDA Small Account.
To be more specific, a residential individual
who does not have:
Photo ID proof as per the bank’s
acceptable list of documents.
Address proof as per the bank’s
acceptable list of documents.
Listed below are the criteria required
to operate a BSBDA Small Account :
2.4.5
As a BSBDA
Small Account holder I would be subject
to the following transactional limits:
The total balance in the BSDBA Small
account should not exceed Rs. 50,000
at any point of time OR
The total credits in the BSDBA Small
account should not exceed Rs. 1,00,000
at any point of time OR
The total withdrawals and transfers
in the BSDBA Small account should
not exceed Rs. 10,000 in a month
If the balance in the account exceeds
Rs. 50,000, no further credit transactions
will be permitted the Small account till
such time the balance goes below Rs. 50,000
If the aggregate of credits in a financial
year exceeds Rs. 1,00,000 no further credit
transactions will be permitted in the
Small account till the end of that financial
year
If the withdrawals and transfers exceeds
Rs. 10,000 no further debit transactions
will be permitted in the Small account
till the end of that calendar month
2.4.6
As a BSBDA
Small Account holder I am required to
submit to HDFC Bank:
An evidence of having applied for
valid KYC (as per the acceptable list
of KYC specified for BSBDA Small Accounts)
within 12 months of account opening
The following documents will be
treated as evidence for having applied
for a valid KYC within 12 months of
account opening:
BSBDA
Small Account – Acceptable
list of documents accepted towards
proof of having applied for
valid KYC
Documents
to be established for proof of
identity
KYC
Document
Document
to be accepted as evidence
Passport
[ not expired]
Copy of application
form by Ministry of External
affairs - Govt.
PAN card
Copy of Form
49A
Election/Voter’s
card
Copy of Form
6
Driving Licensce
- Permenant (except
Copy of application
form by RTO
Aadhaar card
/ letter issued by Government
of India
Aadhaar Acknowledgement
letter issued by UIDAI (Unique
Identiifcation Authority of
India)
NREGA card.
Copy of application
form by NREGA
Documents
to be established for proof of
Address
KYC
Document
Document
to be accepted as evidence
Passport
[ not expired]
Copy of application
form by Ministry of External
affairs - Govt. of India
Driving license
- Permanent(except issued by
the Govt of Maharashtra).
Copy of application
form by RTO
Ration card
Copy of application
form / Acknowledgement slip
Election
card / Voters ID [if it has
address].
Copy of Form
6
Aadhaar card
/ letter issued by Government
of India.
Aadhaar Acknowledgement
letter issued by UIDAI (Unique
Identiifcation Authority of
India)
NREGA card.
Copy of application
form by NREGA
Senior citizens
card issued by the State /Central
Govt. of India (if it has address).
Copy of application
form / Acknowledgement slip
issued by the State /Central
Govt. of India
Domicile
certificate with communication
address issued by Municipal
Corporation.
Copy of application
form / Acknowledgement slip
issued by Municipal Corporation
Actual KYC (ID proof, Address proof
and Photograph) as per the Bank's
acceptable list of KYC within 24 months
of account opening
2.4.7
I understand
that, holders of BSBDA – Small Account
are not eligible to open any other CASA
/ TD / RD in HDFC Bank till such time
I am KYC complied
2.4.8
I accept that
the Bank reserves the right to close the
other current, savings, term deposit account(s)
(if any), if such account(s) is/are not
closed by me within 7 days of opening
the BSBDA Small Account
Rs.500/- per
day for a maximum of 15 days per
year
Currently the policy is with HDFC ERGO
Insurance Company Limited.
The following are the broad Terms &
Conditions of the captioned cover:
2.5.1
Accidental
Hospitalisation Cover:
This cover is extended only to
the first holder of the Senior Citizens
Account.
This is a Reimbursement cover valid
only in India.
If the cardholder is hospitalized
for a minimum period of 24 hrs on
the advice of a doctor because of
accidental bodily injury sustained
during the policy period, than the
insurance company will reimburse,
reasonable and customary medical expenses
incurred upto a maximum sum insured.
This includes the reasonable charges
incurred on the advice of a doctor
as an inpatient in a hospital for
accommodation, nursing care, the attention
of medically qualified staff, undergoing
medically necessary procedures and
medical consumables.
For the claim to be accepted &
processed, the cardholder should have
carried out at least 1 purchase (point
of sale) transaction at a merchant
establishment using the Debit Card,
in the previous 6 months before the
accident. A purchase transaction performed
before the date of hospitalization
- in the same month (as the month
of the accident) will also be valid.
This cover is applicable for resident
individuals only. It will not be applicable
to Non-individual entities.
2.5.2
Accidental
Hospital Cash :
It provides cash benefit for each
completed day of hospitalisation,
payable once a year @Rs.500 per day
for a maximum of 15 days per year.
'Day' for this purpose shall be every
completed (24 hours) of hospitalisation.
2.5.3
Claim Procedure
:
In the event of accidental hospitalisation
of the cardholder, the claimant /
claimant's representative to approach
the account branch, and the branch
would guide the customer on the documents
required. On the receipt of these
documents by the branch, as special
gesture for our debit card holders,
HDFC bank would liaise with the insurance
company for processing the claim.
However, receipt of the documents
by the branch does not construe acceptance
of claim. In the event of accidental
hospitalisation, the claimant has
to inform the account branch immediately.
As per policy the insurance company
needs to be informed ( through the
bank) within 30 days of accident.
2.5.4
Disclaimer
:
Insurance is the subject matter
of solicitation and HDFC Bank is not
responsible for any compensation or
processing of claims or for any reason
whatsoever.
2.6
"SavingsMax"
Account:
Additional benefit for customers holding
SavingsMax Accounts:
Rs.1,000/-
per day for a maximum of 15 days
per year
Currently the policy is with HDFC ERGO
Insurance Company Limited.
The following are the broad Terms &
Conditions of the captioned cover :
2.6.1
Accidental
Hospitalisation Cover
This cover is extended only to
the first holder of the SavingsMax
account.
It would be applicable after the
completion of the 1st calendar quarter,
post the quarter of account opening.
This is a Reimbursement cover valid
only in India.
If the first holder of the SavingsMax
account is hospitalized for a minimum
period of 24 hrs on the advice of
a doctor because of accidental bodily
injury sustained during the policy
period, then the insurance company
will reimburse, reasonable and customary
medical expenses incurred upto a maximum
sum of Rs. 1,00,000/-.
This includes the reasonable charges
incurred on the advice of a doctor
as an in-patient in a hospital for
accommodation, nursing care, the attention
of medically qualified staff, undergoing
medically necessary procedures and
medical consumables.
For the claim to be accepted &
processed, the first holder of the
SavingsMax account should have fulfilled
the below 2 conditions -
Maintained an Average Quarterly
Balance of Rs. 25,000 (irrespective
of enjoying the benefit of a zero
balance account with a Fixed Deposit
of minimum Rs. 1,00,000/-), in
the calendar quarter previous
to the quarter of the date of
accident
Should have done at least 1
purchase - point of sale (POS)
transaction at a merchant establishment
using the Debit Card in the previous
3 months before the date of accident
Accidental hospitalisation reimbursement
cover will be payable by the insurance
company till the sum insured of Rs.
1,00,000/- is exhausted under one
policy period of the bank with the
insurance company, which is subject
to renewal annually.
The accident will be covered only
if it requires hospitalisation of
more than 24 hrs.
This cover is applicable for resident
individuals only. It will not be applicable
to Non-Individual entities.
2.6.2
Accidental
Hospitalisation Cash
It provides cash benefits for each
completed day of hospitalisation &
can be claimed if the customer is
hospitalized due to an accident for
more than 24 hrs. This is meant to
cover expenses for which bills cannot
be produced
It is limited to Rs. 1,000/- per
day for a maximum of 15 days per year,
per person. 'Day' for this purpose
shall be every completed (24 hours)
of hospitalisation.
Accidental hospital cash will be
payable by the insurance company till
15 days are exhausted under one policy
period of the bank with the insurance
company, only in the situation where
claim under Accidental hospitalisation
has been accepted.
2.6.3
All supporting
documents relating to claim must be submitted
to the company within sixty (60) days
from the date of loss and the claim should
be within thirty (30) days from the date
of Loss.
2.6.4
Claim
Procedure
In the event of Accidental hospitalisation
of the first holder of the SavingsMax
account, the claimant/claimant's representative
to approach the account branch, and
the branch would guide the customer
on the documents required. On the
receipt of these documents by the
branch, as a special gesture for our
SavingsMax account holders, HDFC Bank
would liaise with the insurance company
for processing the claim. However
receipt of documents by the branch
does not construe acceptance of claim.
In the event of Accidental hospitalisation,
the claimant has to inform the account
branch immediately. As per policy
the insurance company needs to be
informed (through the bank) within
30 days of the accident.
2.6.5
Disclaimer
Insurance is the subject matter
of solicitation and HDFC Bank is not
responsible for any compensation or
processing of claims or for any reason
whatsoever
Claims will be subject to the exclusions
mentioned in the policy document
2.6.6
Accidental
Death Cover of Rs.10 lac
The insurance cover is restricted
to death by vehicular accidents (Rail/Road/Air)
This cover is extended only to the
first holder of the SavingsMax account
For claim to be processed, primary
account holder should have done atleast
1 purchase- Point of Sale transaction
at a merchant establishment using
the Debit Card in the previous 3 months
before the date of death. A purchase
transaction performed before the date
of death in the same month will also
be valid
2.6.7
Disclaimer
In the event of accidental death
of the account holder, the claimant
/ claimant's representative to approach
the account branch, and the branch
would guide the customer on the documents
required
On the receipt of these documents
by the branch, as special gesture,
HDFC bank would liaise with the insurance
company for processing the claim
However, receipt of the documents
by the branch does not construe acceptance
of claim
In the event of accidental hospitalisation/death,
the claimant has to inform the account
branch immediately
All supporting documents relating
to claim must be submitted to the
company within sixty (60) days from
the date of loss and the claim should
be within thirty (30) days from the
date of Loss
Claims will be subject to the exclusions
mentioned in the policy document
Rs 1,000/-
per day for a maximum of 10 days
per year
Currently the policy is with HDFC ERGO
General Insurance.
The following are the broad Terms &
Conditions of the captioned cover :
2.7.1
Personal
Accidental Death Cover
This cover is extended only to the
first holder of the Women's Savings
account
For the claim to be accepted &
processed, the first holder of the
Women's Savings account should have
done at least 1 purchase - point of
sale (POS) transaction at a merchant
establishment, using the Debit Card,
in the previous 6 months before the
date of accident. A purchase transaction
performed before date of death in
the same month will also be valid.
2.7.2
Accidental
Hospitalisation Cover
This cover is extended only to the
first holder of the Women's Savings
account
This is a reimbursement cover, valid
only in India
If the first holder of the Women's
Savings account is hospitalized for
a minimum period of 24 hours on the
advice of a doctor because of accidental
bodily injury sustained during the
policy period, then the insurance
company will reimburse, reasonable
and customary medical expenses incurred
upto a maximum sum of Rs. 1,00,000/-
This includes the reasonable charges
incurred on the advice of a doctor
as an in-patient in a hospital for
accommodation, nursing care, the attention
of medically qualified staff, undergoing
medically necessary procedures and
medical consumables.
For the claim to be accepted &
processed, the first holder of the
Women's Savings account should have
done at least 1 purchase - point of
sale (POS) transaction at a merchant
establishment, using the Debit Card,
in the previous 6 months before the
date of accident. A purchase transaction
performed before date of hospitalization
in the same month as the month of
accident will also be valid.
Accidental hospitalization reimbursement
cover will be payable by the insurance
company till the sum insured of Rs.
1,00,000/- is exhausted under one
policy period of the bank with the
insurance company, which is subject
to renewal annually
The accident will be covered only
if it requires hospitalization of
more than 24 hours
This cover is applicable for resident
individuals only. It will not be applicable
to Non-Individual entities.
The age limit for the policy is
18 years - 70 years.
2.7.3
Accidental
Hospital Cash
The policy provides cash benefits
for each completed day of hospitalization
& can be claimed if the customer
is hospitalised due to an accident
for more than 24 hours. This is meant
to cover expenses for which bills
cannot be produced.
It is limited to Rs. 1,000/- per
day for a maximum of 10 days per year,
per person. ‘Day’ for
this purpose shall be every completed
(24 hours) of hospitalization
Accidental hospital cash will be
payable by the insurance company till
10 days are exhausted under one policy
period of the bank with the insurance
company, only in the situation where
claim under Accidental Hospitalization
has been accepted
The cash benefit will be payable
maximum once a year only
2.7.4
Claim
Procedure
In the event of accidental hospitalisation
/ death of the account holder, the
claimant / claimant's representative
to approach the account branch, and
the branch would guide the customer
on the documents required
On the receipt of these documents
by the branch, as special gesture
for our Women's Savings Account holders,
HDFC bank would liaise with the insurance
company for processing the claim
However, receipt of the documents
by the branch does not construe acceptance
of claim
In the event of accidental hospitalisation/death,
the claimant has to inform the account
branch immediately
As per policy the insurance company
needs to be informed (through the
bank) within 30 days of accident
2.7.5
Disclaimer
Insurance is the subject matter
of solicitation and HDFC Bank is not
responsible for any compensation or
processing of claims for any reason
whatsoever
Claims will be subject to the exclusions
mentioned in the policy document
Receipt of documents by the branch
does not construe acceptance of claim
3.
CURRENT ACCOUNTS
3.1
I understand
that as per extant Reserve Bank of India
guidelines, opening of any current account
requires declaration of existing credit
facilities with any of the Bank's branches
or any other bank.
I shall declare details of any such Credit
facilities enjoyed with any Bank in the
Account Opening Form, as per the required
format therein.
I undertake to obtain the requisite No
Objection Certificate/s from such Bank/s
and hand it/them over to you before the
account gets opened.
3.2
I agree to
repay to the Bank on demand, unconditionally,
the amounts of overdrafts that the Bank
may grant to me from time to time, together
with interest accrued thereon. I agree
that this does not imply that the Bank
is bound to grant me any credit facility
whatsoever.
4.
FIXED DEPOSITS
4.1
I agree to
the Bank issuing certificate in the prescribed
form for tax deducted at source on interest
on Fixed Deposits, after the end of every
calender quarter
4.2
I agree that
on maturity of my Fixed Deposit, in absence
of my written instructions on disposal,
the Bank reserves the right at its discretion
to renew the deposit along with accrued
interest thereon at prevailing rates of
interest for a similar tenor of the deposit
which has matured.
4.3
I agree that
in case of premature withdrawal of my
fixed deposit based on my instructions
or the instructions of all the joint depositors
in the case of joint deposit, the bank
shall have the right to recover interest
already paid or the penalty, if any, from
the proceeds of the fixed deposit in accordance
with prevailing regulations of the bank
and the Reserve Bank of India.
4.4
I agree that
the bank will pay the Fixed Deposit amount
either on maturity or premature withdrawal
at any branch irrespective of the branch
where the deposit is booked.
4.5
I am aware
that HDFC Bank computes interest on its
Domestic, NRO & NRE deposit accounts
based on the actual number of days in
a year (i.e 366 days in a leap year and
365 days in a non leap year).
4.6
In case of
Domestic & NRO deposits no interest will
be paid if the deposit is liquidated within
7 days of the date of booking.
4.7
In case of
NRE/FCNR deposit no interest will be paid
if the NRE/FCNR Deposit is liquidated
before the completion of 1 year from the
date of booking.
4.8
As per the Terms & Conditions of Fixed Deposit Accounts of the bank,In case of premature closure of Fixed Deposit (including sweep in / partial closure) the interest rate will be 1.00% below the contracted rate or the rate applicable for the period the deposit has remained with the bank, whichever is lower,except for the tenor of 7-14 days.
4.9
In the event
of the death of one of the joint account
holders, the right to the deposit proceeds
does not automatically devolve on the
surviving joint deposit account holder,
unless there is a survivorship clause.
4.10
I/we agree
that in case of joint Fixed Deposits with
a survivorship clause, the Bank shall
be discharged by paying the Fixed Deposit
proceeds prematurely to survivor/s, on
request, in the event of death of one
or more Joint Depositor.
4.11
Any interest
/ maturity payout less than or equal to
Rs 100/- on Term Deposits shall be credited
to the savings or current account, irrespective
of the instruction given at the time of
booking of the deposit or change anytime
during the tenure of the deposit.
4.12
In the event
of the death of the depositor, premature
liquidation of the term deposit/s will
be allowed. Such premature liquidation
will not attract any penal charges .
4.13
Fixed Deposit
can be prematurely liquidated through
Netbanking only if the Deposit as well
as Source Saving/Current Account is held
under Single Owner “SOW” relationship.
4.14
I am aware that the interest rate applicable for premature closure of deposits (all amounts) will be lower of: the base rate for the original/contracted tenure for which the deposit has been booked OR the base rate applicable for the tenure for which the deposit has been in force with the Bank. The base rate is the rate applicable to deposits of less than Rs.1 crore as on the date of booking the deposit.
In consideration
of the Bank agreeing to grant me a Temporary
Overdraft facility for an amount not exceeding
the predefined limit which will not exceed
90% of the amount/s that may be held by
the Bank in Fixed Deposits on my behalf,
I hereby agree, record and confirm, that
the Bank shall have a first charge on
the amount/s of such Fixed Deposits (which
expression shall mean and include all
such amounts standing to my credit in
the Fixed Deposit account with the Bank
and whether such sums are additional to
or by way of renewal of or replacement
for any sums deposited/to be deposited
by me with the Bank or otherwise together
in each case with all and any interest
accruing in respect thereof) as a continuing
security for the due repayment by me to
the Bank on demand of all the sums which
at any time or from time to time become
due and owing by me to the Bank in respect
of the said Temporary Overdraft Facility
and all interests, costs, charges, expenses,
and other amounts whatsoever which may
become due and payable by me to the Bank.
I hereby irrevocably and unconditionally
authorise the Bank to appropriate, adjust
and set off the amount/s of such Fixed
Deposits towards the dues of the Bank
in the event of my failure to pay the
amount demanded from me by the Bank, the
demand of the Bank being conclusive as
to my liability for repayment thereof
and for the said purpose.I hereby irrevocably
and unconditionally authorise the Bank
to, basis my consent terminate all or
any part of the Fixed Deposit prior to
the maturity date thereof.
5.2
I hereby irrevocably
and unconditionally agree that the Bank
shall be entitled to discontinue or terminate
the said Temporary Overdraft Facility
at any time with 30 days notice to me.
5.3
I am aware
that incase a Supersaver facility is withdrawn
by me, then I have to maintain the stipulated
Average Monthly Balance for that entire
month and also in subsequent months.
5.4
I am aware
that the Bank will provide a Temporary
Overdraft facility of predefined amount.
On autorenewal of my Fixed Deposit along
with the Principal, the overdraft limit
remains unchanged. In case I require a
higher limit, I will be required to provide
written instructions to the Bank
5.5
I/we hereby
expressly authorize the Bank (i) to break/
en cash /liquidate, any all of the Fixed
Deposits even before the maturity date
of such Fixed Deposits and adjust the
amount thereof (including interest thereon)
against the amount outstanding under the
Overdraft Facility and/or in the Account
and hereby agree and undertake not to
hold the Bank responsible for any loss
arising thereof including loss of interest
on premature encashment; and (ii) in case
the Temporary Overdraft facility is subsisting
to renew without any further act, deed
or thing from me/us any or all of the
Fixed Deposits with interest thereon as
per the rates then applicable for such
periods as may be decided by the Bank,
at its absolute discretion.
5.6
I hereby declare that the overdraft/ loan sanctioned against my NRI deposit above is for the purpose of meeting my personal / business expenditure. I further declare that the overdraft / loan amount will not be utilized for relending, Investment in Real Estate Business, Agriculture and plantation activities.
5.7
In reference to the Overdraft against NRE/FCNR deposits availed against my/our deposit(s) : As per RBI circular A.P. (DIR Series) Circular No. 44 dated October 12, 2012 premature withdrawal of NRE/FCNR deposits shall not be available where loans against such deposits are to be availed of. I/We hereby agree to abide by the above regulation. I/We hereby declare that I/We shall not seek premature withdrawal of the said Deposit(s) till the Overdraft facility is repaid by me/us. The above is without prejudice to the bank?s right to prematurely close the Deposit(s) in case of default in payment of principal or interest or failure to adhere to any of the other terms and conditions as per your Overdraft application.
6.
SWEEP-IN ACCOUNT
6.1
I agree that
my Fixed Deposit(s) linked for Sweep-in
facility to my savings account/current
account should be in the same name(s)
and title as my account.
6.2
I agree that
all Sweep-in deposits will be for a predetermined
period only. I authorise the Bank to break
units of deposits formed due to Sweep-out
instruction in case there is insufficient
balance in my linked savings/current account.
6.3
I am aware
and acknowledge that only the principal
amount of the fixed deposit/s and not
the interest will be considered for sweep
in facility. Accordingly, Bank shall not
be liable for any consequences arising
out of non compliance of any payment instructions
due to insufficiency of principal amount
to honour payments under sweep-in facility.
6.4
I am aware
that, incase of linkage of more than one
deposit to the Savings / Current Account
for a Sweep-in, the system will first
Sweep-in funds from the oldest deposit
opened, i.e., the deposit which was first
linked to the Savings / Current Account
based on the First-In-First-Out method.
Effective 22nd Feb 2014, Sweep in of funds
from your Fixed Deposit (FD) to Saving/
Current account will trigger on Last in
First out basis (LIFO)
7.
RECURRING DEPOSITS
7.1
Payment
of interest on recurring deposit
7.1.1
I am aware
that the interest on Recurring Deposits
will be calculated by the bank in accordance
with the directions advised by Indian
Banks' Association.
7.1.2
I am aware
that the interest rates for recurring
deposits will be the corresponding rate
as applicable for a Fixed Deposit.
7.1.3
I am aware
that interest on the Deposits is compounded
at quarterly intervals, at the applicable
rates.
7.1.4
Interest on a Recurring Deposit will be calculated from the date the instalment is paid
7.1.5
The method of calculation of interest on RDs will be on Actual / Actual Quarterly Compounding.
7.2
Payment
of installment
7.2.1
I agree that
the installment amount once fixed will
not be allowed to be altered at a later
date.
7.2.2
I agree that in case of more than one installment being overdue at the time of payment , upto 6 installments can be recovered from the linked account if sufficient balance is available.
7.2.3
I agree that in case of more than one installment being overdue at the time of payment, the paid installment if sufficient to cover only one installment will be appropriated towards the first/ earliest installment overdue.
7.2.4
I agree that
partial payment of installments will not
be permitted.
7.2.5
I agree that
the bank shall not be responsible for
informing me to maintain adequate balance
in my account to pay my installments.
7.3
Lock
in period
7.3.1
I agree to
the lock in period of one month on Recurring
Deposits.
7.3.2
I agree that
in case of premature closure within a
month, no interest shall be paid out to
me & only my principal amount shall
be returned.
7.4
Maturity
7.4.1
I agree that
the Deposit shall be due for repayment
& shall mature on completion of the
contracted tenure even if there are installments
remaining to be paid.
7.4.2
I am aware
that the maturity amount mentioned on
the Recurring deposit confirmation advice
is subject to payment of all installments
on time
7.5
Overdue
installments
7.5.1
I agree that
if frequent defaults (non-payments) are
observed in the monthly installments,
and six installments fall in arrears,
the Bank reserves the right to close the
RD account. The interest rate applicable
on such closed accounts will be as per
the premature withdrawal policy of the
Bank.
7.6
Premature
withdrawal
7.6.1
I am aware
that the interest rate applicable for
premature closure of deposits (all amounts)
will be lower of: the base rate for the
original/contracted tenure for which the
deposit has been booked OR the base rate
applicable for the tenure for which the
deposit has been in force with the Bank.
The base rate is the rate applicable to
deposits of less than Rs.15 lacs as on
the date of booking the deposit.
8.
ATM USABLE CARDS: (Refers to Cards usable
at the ATM)
8.1
FEES:
I agree that all fees/taxes/surcharges/service
charges and all other levies related to
the ATM usable Card may be recovered by
the Bank by debit to my /our account.
8.2
TRANSACTIONS
RESPONSIBILITY:
I will be responsible for all types of
transactions processed by use of my ATM
usable Card, whether or not processed
with my knowledge or authority, express
or implied. I shall accept the Bank's
record of transactions as conclusive and
binding for all purposes.
8.3
CASH WITHDRAWAL
LIMITS:
I will be allowed to withdraw through
the ATM, the available balance in my account
or a stipulated predefined limit per day,
whichever is lower. This per day limit
will be determined by the Bank and may
be changed at any time at the Bank's sole
discretion without notice to me. I agree
that cash withdrawals will be subject
to tax as applicable from time to time.
8.4
OVERDRAWN
ACCOUNTS:
I agree not to attempt to overdraw cash
from the ATM unless sufficient funds are
available in my account for effecting
the transactions. The onus of ensuring
adequate account balances is entirely
on me. In case my account gets overdrawn
due to cash withdrawal from the ATM, I
agree to rectify the account balance position
immediately. In case my /our account gets
overdrawn, the Bank may levy interest
at prime lending rate applicable from
time to time and the same shall be charged
on the debit balance on my account.
8.5
DEPOSITS/WITHDRAWALS/OTHER
TRANSACTIONS:
I agree that a receipt will be produced
by the ATM for all cash/cheque deposits/withdrawals/other
transactions and that no separate receipt
will be issued by the Bank. The amount
of deposit will be verified by the Bank's
staff / authorised representative, and
this verified amount shall be deemed to
be the correct amount and binding on me
conclusively. I shall not deposit any
cash in a Cheque Drop Box nor deposit
any cash / cheque in a Drop Box meant
for collecting other documents / payments.
I agree and acknowledge that in case I
deposit any cash / cheque in the wrong
Drop Box then the Bank shall not be liable
for the same. I acknowledge that no receipt
will be issued for any cheque deposits
in the Drop Box. I understand that the
Bank will process the cheque deposited
in the ATM machine or Cheque Drop Box
on the basis of the information provided
by me in the Pay-in slip duly filled by
me, The Bank will not be held responsible
for any non-credits/wrong credits due
to incorrect information provided by me
in this regards. I shall hold the Bank
harmless for any consequences arising
thereof.
8.6
PIN:
To enable me to use the Card at ATMs,
a Personal Identification Number (PIN)
will be issued to me. The PIN shall be
mailed to me and I will ensure that the
same is received in a sealed envelope.
The PIN may subsequently, be changed by
me, at my own risk, at an ATM. The security
of the PIN is very important and that
I must keep it confidential and not reveal
to any third party. If I fail to observe
these security requirements, I shall be
responsible and liable for any consequences
arising there from.
8.7
VALIDITY
OF CARD:
I agree that the ATM usable Card at all
times is the Bank's property. The validity
period of the ATM usable Card will be
mentioned on the face of the Card. I agree
to surrender the Card to the Bank in case
of account closure or whenever demanded
by the Bank for any reason whatsoever.
8.8
LOST CARD:
In case my ATM usable Card is misplaced,
stolen or otherwise lost, I agree to immediately
report the event in writing to the Bank/call
up PhoneBanking. The Bank shall not be
liable for any loss by the misuse of the
Card prior to the Card being reported
as lost/ stolen by me.
8.9
SECURITY
OF CARD:
I agree that the Card will be dispatched
to the address on record with the Bank.
I agree to keep ATM usable Card in Safe
custody and agree not to hand over the
Card to anyone including anyone who claims
to represent the Bank. I understand that
the Bank shall not be responsible for
any misuse of the Card by virtue of the
same falling into wrong hands prior to
the Card being reported as lost/stolen
by me.
8.10
WRONG ENTRIES
TO ACCOUNT DUE TO ATM TRANSACTIONS:
In case I notice that a wrong entry has
been debited to my account for ATM transactions
done by me, I would immediately raise
the issue with the branch where my account
is maintained (Account Branch). I understand
that the Bank will investigate and revert
to me with its findings and decision of
the Bank shall be final and binding on
me.
8.11
AUDIT TRAIL
TO BE FINAL AND CONCLUSIVE IN CASE OF
ANY DISPUTE:
I agree that in case of any dispute the
Bank will be using the Audit Trail of
the ATM (either in a Printed/non-editable
Electronic Form) as the final and conclusive
evidence in all disputes. I agree to abide
by the recordings of the Audit Trail.
8.12
In case, I
receive a mutilated/ torn/cut currency
note(s) from the ATM, I will visit the
account branch and exchange the note(s)
by submitting a letter and the transaction
slip and confirming that I transacted
at the ATM. I accept that any other form
of claim will not be entertained by the
Bank.
8.13
In case the
Bank finds a Forged / Mutilated / Torn
Note in the Deposit that I make through
the ATM / Teller counter then the Bank
will not give me the Credit corresponding
to the value of the Forged / Mutilated
/ Torn Note. I understand that the Bank
will also not give me the Forged Note
back. However, based on my written request,
the Bank will return the Mutilated / Torn
Note back to me. The Bank will also comply
with all the requirements/ guidelines
on reporting to authorities as per the
guidelines issued by Reserve Bank of India.
9.ARHTIA
CARD
9.1
I/We agree and accept the Arhtia Card
facility provided by HDFC Bank Limited
(“the Bank” or “HDFC
Bank”) at my/our request to carry
out banking transactions in the Current
Account bearing number as mentioned in
our application(s) with HDFC Bank and
as per instructions for operation of the
said account. I /We am aware that the
Arhtia Card is to facilitate automated
grain purchase / sale using Point of Sale
terminals at the PunGrain mandis and receipt
of payments towards the said sale/purchase
9.2
I/We shall abide by all HDFC Bank’s
terms, conditions and rules in force from
time to time relating to the use of Arhtia
Card facility.
9.3
I/We
agree and accept that the Company/the
Firm and the Cardholder shall be entitled
to receive the Arhtia Card and the Personal
Identification Number (PIN) to access
the ATM by use of the Arhtia Card and
to acknowledge the same.
9.4
I/We
agree and undertake that the company/Firm
and the Cardholder shall keep the PIN
totally secret and confidential and not
reveal the same to any third party.
9.5
I/We
agree and acknowledge that the use of
the Arhtia Card at ATMs will result in
debit to the said account and I/We shall
have no objection.
9.6
I/We
agree and acknowledge that the Company/the
Firm and the Cardholder shall be responsible
and liable for all transactions carried
on through the use of the Arhtia Card
at the ATMs including by withdrawal of
cash and use for automated grain procurement
facility at PunGrain mandis, and the same
shall be binding on the Company/the Firm
and the Cardholder.
9.7
I/We
shall from time to time inform HDFC Bank
by furnishing a copy of the Board Resolution/Authority
letter of partners and all other documents
and writing about changes in the operating
instructions and in such event to forthwith
change the PIN. I/We shall indemnify HDFC
Bank at all times and keep HDFC Bank indemnified
and save harmless from and against any
and all claims, losses, damages, costs,
liabilities charges and expenses incurred,
suffered or paid by HDFC Bank and against
all demands, actions, suits and proceedings
made, filed, instituted against HDFC Bank
in connection with or arising out of or
relating to HDFC Bank by carrying out
the transactions performed by the Cardholder
or any substitute/s through the Arhtia
Card.
9.8
I/We
agree and confirm that HDFC Bank shall
not be responsible and liable to monitor
the nature of expenses incurred by the
use of the Arhtia Card.
9.9
I/We
agree, undertake and confirm that I/We
shall solely be responsible to comply
with the provisions of the Foreign Exchange
Management Act, 1999 and the regulations
of the Reserve Bank of India relating
to foreign exchange in force from time
to time.
9.10
I/We
agree that for the automated grain procurement
facility using the Arhtia Card, any errors
/ disputes arising out of the said transaction
shall be taken up with PunGrain and HDFC
Bank will not be liable for the same.
9.11
I/We
acknowledge that this card will work only
on all HDFC Banks ATMs, RuPay ATMs and
at Point of Sale (POS) / Electronic Draft
Capture (EDC) terminals installed at PunGrain
mandis.
9.12
I/We
agree and acknowledge that incase I/We
have an existing HDFC Bank Debit Card,
the Arhtia Card would be issued to me/us
in addition to my/our existing HDFC Bank
Debit Card without blocking / hotlisting
my/our existing HDFC Bank Debit Card.
I /We accept & agree to be bound by
the all Terms & Conditions governing
Debit Cards and the Arhtia Card.
9.13
I/We
agree and acknowledge that Arhtia Card
is valid only in India and I/We cannot
carry out foreign currency transactions
on this card
9.14
I/we
agree and acknowledge that Arhtia Card
is to facilitate automated grain purchase
/ sale using Point of Sale terminals at
the Pungrain mandis and receipt of payments
towards the said sale/purchase.
9.15
I/We
accept and agree to be bound by the "ATM
USABLE CARDS (Refer point 8)", PHONEBANKING(
Refer Point 10)" and "NETBANKING
(Refer Point 14)" Terms and Conditions
and any changes made to it from time to
time available on HDFC Bank web site.
9.16
HDFC
Bank reserves the right to revise policies,
features and benefits offered on the card
and alter these Terms and Conditions from
time to time and may notify the Cardholder
of any such alterations through an appropriate
channel. The Compant/Firm and the Cardholder
will be bound by such alterations unless
the card is returned to the Bank for cancellation
before the date upon which any alteration
is to have effect.
9.17
HDFC
Bank may introduce new services from time
to time. The existence and availability
of the new functions will be notified
to the Cardholder as and when they become
available, through HDFC Bank website (www.hdfcbank.com)
or any mode of communication deemed fit
by the Bank. The changed Terms and Conditions
applicable to the new services shall be
communicated to the Cardholder. By using
these new services, the Cardholder agrees
to be bound by the Terms and Conditions
applicable.
10.
PHONEBANKING
10.1
Definitions:
In this document the following words and phrases
have the meanings set opposite them unless the
context indicates otherwise:
10.1.1
Account(s) refers to
the Customer's Savings Account and/or Current
Account and/or Term Deposit Account and/ or Demat
Account and/ or Personal Loan Account and/ or
Automobile Loan Account and/ or Two Wheeler Loan
Account and/ or Investment Account and/or any
other type of account (each an “Account”
and collectively “Accounts”, so maintained
with HDFC Bank which are eligible Account(s) for
operations through the use of PhoneBanking. The
oldest live Savings Account or Current Account
of the Customer shall be designated the Primary
Account for purpose of PhoneBanking, and all other
Savings or Current Account(s) (if any) of the
Customer referred to as Secondary Account(s).
10.1.2
PhoneBanking/PhoneBanking
Service refers to HDFC Bank‘s PhoneBanking
service, pursuant to which HDFC Bank would provide
information and facilitate transactions through
telephone, e-mail or other systems to the Customer
thereof, in relation inter alia to the Account(s)
of such Customer, about products and services
of HDFC Bank and other entities with whom HDFC
Bank has entered into arrangements.
10.1.3
"TIN" (Telephone
Identification Number) refers to
a 4-digit number that is provided by HDFC Bank
for accessing PhoneBanking Service. "PIN"
(Personal Identification
Number) refers to a 4-digit number
that is provided by HDFC Bank for accessing the
ATM service using the associated ATM or Debit
Card.
10.1.4
TERMS refer to Terms
and Conditions for use of PhoneBanking as specified
in this document.
10.1.5
"Cust Id" (Customer
Identification Number) refers to
a system generated but random Unique Identification
Number provided to each Customer at the time of
opening of the Savings or Current or Term Deposit
Account.
10.2
Applicability of
TERMS :
These TERMS form the contract between the Customer
and HDFC Bank. Each customer of HDFC Bank at locations
where PhoneBanking Service is extended to customer(s)
shall be eligible for PhoneBanking, based on eligibility
norms as prescribed by HDFC Bank from time to
time. HDFC Bank shall be entitled at its sole
discretion to accept or reject any application
received at locations where PhoneBanking Service
is not available or for a customer who is not
eligible as per HDFC Bank norms.
10.2.1
By applying for the
PhoneBanking Service and accessing the service
for the first time, I acknowledge and accept these
TERMS. Notwithstanding anything contained herein,
all Terms and Conditions stipulated by HDFC Bank
in connection with the account(s) shall continue
to apply.
10.3
PhoneBanking Service:
HDFC Bank shall endeavour to provide to me through
the PhoneBanking Service, various services including
but not limited to enquiry of the balance in the
account(s), request for account(s) Statement and
/or Cheque Books, request for transfer of funds
between the account(s) of the same customer and
such other facilities as HDFC Bank may decide
to provide from time to time. I accept that HDFC
Bank reserves the right to decide the type of
services that may be offered on each account and
may differ for different categories of customers.
The services through PhoneBanking shall be provided
in a phased manner at the discretion of HDFC Bank.
I am aware and accept that HDFC Bank reserves
the right to revise, suspend in whole or in part
any of the services provided through PhoneBanking,
with notice of 30 days communicated to me on the
Bank’s website and other acceptable modes
of communication, and these shall be binding on
me.
10.4
Access to PhoneBanking
Services :
10.4.1
I am aware and accept
that HDFC Bank has agreed to provide the PhoneBanking
Service by giving instructions through the 24-hour
Interactive Voice Response system and/or through
a PhoneBanker. PhoneBanker assisted service timings
are communicated and updated on HDFC Bank’s
website and other acceptable modes of communication.
10.4.2
I am aware and accept
that to avail the PhoneBanking Service, I am required
to identify myself to the PhoneBanking system
by successfully validating (a) the Customer Identification
Number and the Telephone Identification Number
(TIN) or (b) the Debit Card number and the associated
Personal Identification Number (PIN)and/or successful
verification as per the procedures as decided
by HDFC Bank from time to time. The transactions
done post the successful validation shall be binding
on me and the relevant records of which will be
admissible in the event of any dispute.
10.4.3
I am aware and accept
that HDFC Bank has no means of verifying the identity
of the person giving the telephone instructions
in my name and any transaction made will be binding
on me subject to the successful validation as
detailed in Clause 9.4.2.
10.4.4
I am aware and accept
that the PhoneBanking Services will be available
to all the account holders of HDFC Bank and the
operating instructions as applicable in the account(s)
would be applicable to the PhoneBanking Services
mutatis mutandis.
10.4.5
An account in the name
of a Minor or an account, in which a Minor is
a Joint account holder, is not eligible for PhoneBanking.
I am aware and accept that in case of Minor account(s),
where I as the Natural Guardian have a TIN (allotted
to the Natural Guardian basis his own account
relationship with HDFC Bank), I undertake to give
all instructions relating to the operation of
the account and further undertake not to reveal
the Customer Identification Number and TIN to
the Minor.
10.5
Telephone Identification
Number (TIN) :
10.5.1
HDFC Bank will provide
me a 4-digit TIN of which I will maintain secrecy
and ensure that the same is kept confidential.
The TIN may subsequently, be changed by me, at
my own risk, by using the PhoneBanking IVR. I
will not let any unauthorised person including
any employee or representative of HDFC Bank, voluntarily,
accidentally or by mistake, have access to the
TIN. If I forget / lose / misplace the TIN or
the TIN ceases to remain secret, I undertake to
inform HDFC Bank immediately.
10.5.2
I am aware and accept
that I may request for the issue of a new TIN
through PhoneBanking or at any HDFC Bank branch
or have the TIN re-generated online through PhoneBanking,
as per the required process. A new TIN will be
issued to me after the necessary authentication
procedures are carried out. I am aware and accept
that issuance of a new TIN shall not be construed
as the commencement of a new contract.
10.5.3
I acknowledge and accept
that the despatch and delivery norms of the TIN
would be as detailed in Clause 1.13
10.6
Charges :
I acknowledge and accept that the applicable charges
would be as detailed in Clause 1.9.
10.7
Financial Transactions
:
I understand that the facility of financial transactions
will be provided in accordance with the procedures
as decided by HDFC Bank from time to time and
subject to successful validation of my bonafides’.
I understand that HDFC Bank will endeavour to
effect such transactions received through PhoneBanking
Service subject to sufficient balance available
in my Bank account.
10.8
Limits :
I am aware and accept that HDFC Bank may from
time to time impose maximum and minimum limits
on Financial Transactions given to the customer
hereunder. I acknowledge and accept and agree
that the same is to reduce the risks on me. For
instance, HDFC Bank may impose transaction restrictions
within particular periods or amount restrictions
within a particular period or even each transaction
limits. I understand and agree that I shall be
bound by such limits.
10.9
Authority to HDFC
Bank :
I understand and accept that the read-out or the
faxed /email output, if any, that is received
by me at the time of operation of PhoneBanking
is a record of the operation of the telephonic
access by me. I understand that all the records
of HDFC Bank generated by the transactions arising
out of the use of the PhoneBanking Service, including
the time the transaction recorded shall be conclusive
proof of the genuineness and accuracy of the transaction,
and admissible evidence in case of any dispute.
The authority to tape or record the transaction
over telephone is hereby expressly granted by
me to HDFC Bank.
10.10
Liability on Hotlisting
of ATM / Debit / Pre-paid Cards :
I am aware and accept that to protect my interest,
the facility of reporting Loss of ATM / Debit
/ Prepaid Cards is available 24 hours and HDFC
Bank will carry out the request for Hotlisting
of my ATM / Debit / Prepaid Card, the request
for which may be received from me or any other
person acting on my behalf or the ‘finder’
of the said Card who may not be related to or
authorised by me. I accept that HDFC Bank will
not be liable for any losses or damages on account
of my not being able to use the Hotlisted Card
to carry out any transactions.
10.11
Changes in Terms
& Conditions :
I understand and accept HDFC Bank has the absolute
discretion to amend or supplement any of the TERMS
at any time and will give prior notice of 30 days
for such changes. Changed Terms and Conditions
for the new services introduced shall be communicated
to me on the Bank’s website and by other
acceptable modes of communication. By using the
services, I shall be deemed to have accepted the
changed Terms and Conditions.
10.12
Termination of PhoneBanking
Services:
I agree to give HDFC Bank 7 days notice in writing
and obtain a receipt thereof in order to terminate
the PhoneBanking services availed of by me. I
understand that in event the PhoneBanking facility
is used by all or any Joint account holders, the
termination notice shall be given by all the Joint
account holders. I accept that the termination
shall take effect on the completion of the seventh
day, and I will remain responsible for any transactions
made through the PhoneBanking Service until the
time of such termination. I accept that HDFC Bank
may suspend or terminate PhoneBanking facilities
without prior notice if I have breached these
Terms and Conditions or HDFC Bank learns of my
death, bankruptcy or lack of legal capacity.
10.13
Notices :
I understand that Notices under these TERMS may
be given by HDFC Bank and me in writing by delivering
them by hand or by sending them by post to the
last address given by me and in the case of HDFC
Bank to its Corporate Office address as set out
herein above. In addition, HDFC Bank may also
publish notices of general nature, which are applicable
to all customer(s) of PhoneBanking in a newspaper
or on its website. Such notices will have the
same effect as a notice served individually to
me. I understand and accept that Notice and instructions
will be deemed served 30 days after posting or
upon receipt in the case of hand delivery, cable,
telex or facsimile.
10.14
Governing Law :
I understand that these Terms and Conditions and/or
the operations in my account(s) maintained by
HDFC Bank and/or the use of the services provided
through PhoneBanking shall be governed by the
laws of the Republic of India and no other nation.
I and HDFC Bank agree to submit to the exclusive
Jurisdiction of the Courts located in Mumbai,
India as regards any claims or matters arising
under these Terms and Conditions. I understand
that HDFC Bank accepts no liability whatsoever,
direct or indirect, for non-compliance with the
laws of any country other than the Republic of
India. I accept that the mere fact that the PhoneBanking
Service can be accessed by me in a country other
than India shall not be interpreted to imply that
the laws of the said country govern these Terms
and Conditions and/or the operations in my PhoneBanking
Account(s) and/or the use of PhoneBanking.
10.15
Applicability to
Future Accounts:
I agree that if I open further account(s) with
/ subscribe to any of the products/services of
HDFC Bank, and HDFC Bank extends the PhoneBanking
Service to such account(s) or products or services
and I opt for use thereof, then these TERMS shall
automatically apply to such further use of the
PhoneBanking by me.
10.16
General :
10.16.1
I understand that the
clause headings in this agreement are only for
convenience and do not affect the meaning of the
relative clause.
10.16.2
I am aware and accept
that HDFC Bank may sub-contract and employ agents
to carry out any of its obligations under this
contract. I accept that HDFC Bank may transfer
or assign its rights and obligations under this
contract to any other entity.
10.16.3
I am aware and accept
that the PhoneBanking Service would operate during
timings specified by HDFC Bank from time to time
and transactions would be carried out on the same
day or on the next working day depending upon
the time of logging of the transaction.
10.16.4
I accept that I would
have to ensure that the telephone I use meets
the criteria. I am aware that the service is available
only in certain cities, and all costs incurred
by me including tele-communication costs to use
PhoneBanking would be borne by me.
11.
BILL PAY
11.1
I agree and accept
the services as provided by the Bank at my request
to carry out my bill payments by PhoneBanking/ATM/NetBanking
on my account as given by me from time to time.
11.2
I agree to provide
my correct identification details as registered
with the billing company. I agree to indemnify
the Bank from any liability due to erroneous/incomplete
information given by me in this regard.
11.3
I agree that in case
of any change in my identification details, it
is my sole responsibility to communicate these
changes as registered with the billing company
to the Bank immediately.
11.4
I agree that this facility
will be available to me subject to and upon receipt
of the billing company's confirmation as to the
details furnished by me.
11.5
I have no objections
whatsoever to the billing company providing my
billing details to the Bank.
11.6
I agree that all billing
and payment details will be prepared by electronic
means and the information contained therein will
be extracted from the computerized system maintained
by the billing company and the Bank respectively.
The Bank is not liable for any error in the statement
as provided by billing company and I shall always
hold the Bank harmless against any losses, damages
etc. that may be incurred or suffered by me if
the information contained is inaccurate/incorrect/incomplete.
11.7
I agree that any disputes
on bill details will be settled directly by me
with the billing company and the Bank's responsibility
is limited to provision of information only.
11.8
I agree to pay the
exact amount due as per the billing company's
bill before the expiry of due date thereof and
failing which I hold the Bank harmless against
the consequences thereof including in particular
the non-payment of bill amount.
11.9
I unconditionally agree
that I shall not hold the Bank liable for :
11.9.1
such transactions that
are carried out on my instructions by the Bank
in good faith.
11.9.2
not carrying out such
instructions where the Bank has reason to believe
(which decision of the Bank I shall not question/dispute)
that the instructions are not genuine or are otherwise
unclear, improper, vague or doubtful.
11.9.3
accepting instructions
given by any one of us in case of joint accounts.
11.9.4
for any loss or damage
incurred or suffered by me due to any error, defect,
failure or interruption in the provision of bill
payment services arising from or caused by any
reason whatsoever.
11.9.5
withdrawing/suspending
the facility wholly/partially where Bank on a
best-effort basis has tried to notify me through
its website or through any legally recognised
medium of communication giving a minimum notice
of 30 days.
11.10
I agree that the record
of instructions given and transactions with the
Bank shall be conclusive proof and binding for
all purposes and can be used as evidence in any
proceedings.
11.11
I agree that all transactions
other than those executed instantaneously by the
Bank, that is those requiring processing by the
Bank/Billing company will be carried out only
during business hours and the value dates if any,
will follow the operating hours /days decided
by the Bank /billing company.
11.12
I agree to give the
Bank 15 days notice in writing and obtain an acknowledgment
thereof in order to terminate the Bill Payments
facility availed by me.
11.13
I agree that all the
conditions applicable to ATM Services, PhoneBanking
Services, NetBanking Services are binding on me
in this regard.
12.
MOBILEBANKING
12.1
Definitions:
In this section, the following words and phrases
have the meaning set opposite them unless the
context indicates otherwise:
"MobileBanking
or SMSBanking" means facility
of access to information relating to the Saving
/ Current Account(s) / Fixed Deposit of the Customer
and usage of products and/or other services as
may be advised or made available on the Customer’s
Mobile Phone by the Bank from time to time on
/ through MobileBanking. The words MobileBanking
and MobileBanking Services are used interchangeably
in this document.
"Mobile Phone"
means the handset together with requisite accessories,
equipment attachments and other software which
is owned / possessed by the Cellular Service subscriber.
"User or I" refers to a Customer
of the Bank authorized to use the MobileBanking
Service provided by the Bank.
"Personal
Information" refers to the information about
the User obtained in connection with the MobileBanking
Service.
"Cellular Service" hereafter
referred to as "CSP" refers to the GSM/ CDMA /
GPRS / EDGE Service provider (for operation of
Mobile Phones) / any Aggregator who have entered
into an agreement with the Bank for provision
of MobileBanking Services to its customers.
12.2
Applicability of
Terms and Conditions:
These Terms and Conditions form the contract between
the User, the Bank and the Cellular Service Provider
(hereinafter referred to as the CSP) and shall
be in addition to and not in derogation of the
Terms and Conditions relating to any account of
the User and / or the respective product or the
service provided by the Bank, or the CSP.
12.3
Eligibility :
Any customer of the Bank, having a saving and
or current and or fixed deposit account authorised
to operate singly or on either or survivor basis
and who is also a current subscriber of the CSP.
The User should have access to the Mobile Phone
and knowledge of how the Mobile Phone works. The
User should at all times possess the Mobile Phone
software, which are required for using MobileBanking.
In case of Minor accounts, only the natural guardian
of the Minor shall be eligible to avail of this
service.
12.4
Registration :
I agree that I shall be entitled to use the MobileBanking
Service only if my application is found in order
and the relevant particulars are registered by
the Bank and the CSP. The Bank and the CSP shall
be at liberty to reject my application without
assigning any reason.
12.5
The Bank shall endeavour
to provide to the user through MobileBanking,
such services as the Bank may decide from time
to time. The Bank reserves the right to decide
the type of services, which a category of user
may be offered on each account and may differ
from category to category.
The Bank may also make additions /deletions to
the services offered through MobileBanking at
its sole discretion.
12.6
Only those accounts
opened with the Bank and attached to the respective
User's ID will be accessible through MobileBanking.
12.7
There will be no obligation
on the Bank to support all the versions of this
Mobile Phone software.
12.8
I agree that I shall
use only my Mobile Phone to access the MobileBanking
Service of the Bank. The access is restricted
to me on the specific Mobile Phone Number only
as registered with the Bank for MobileBanking.
I must not let any other person have access to
my Mobile Phone or leave the Mobile Phone unattended.I
shall not attempt or permit others to attempt
accessing the account information stored in the
computers of the Bank through any unauthorised
means.
12.9
I grant express authority
to the Bank for carrying out the transactions
performed by me through MobileBanking. The Bank
shall have no obligation to verify the authenticity
of any transaction received from me through MobileBanking
or purporting to have been sent by me via MobileBanking
other than by means of verification of the Mobile
Phone Number. The display that is produced by
me at the time of operation of MobileBanking is
a record of the operation of the mobile access
and shall not be construed as the Bank's records
of the relative transactions. The Bank's own records
of transactions maintained through computer systems
or otherwise shall be accepted as conclusive and
binding for all purposes unless I point out any
discrepancy within 15 days from the date of receipt
of periodical statement. All transactions arising
from the use of MobileBanking, in a joint account,
shall be binding on all the joint account holders,
jointly and severally.
12.10
I am responsible for
the correctness of information supplied by me
to the Bank through the use of or through any
other means such as electronic mail or written
communication. Neither the Bank nor the CSP accepts
any liability for the consequences arising out
of erroneous information supplied by me. If I
suspect that there is an error in the information
supplied to the Bank by me, I shall advise the
Bank as soon as possible .The Bank will endeavour
to correct the error promptly and adjust any interest
or charges arising out of the error. All outputs
of statements are duplicate statements of account
and will be prepared by electronic means and the
information contained therein will be extracted
from a computerized back up system maintained
by the Bank. While the Bank will take all reasonable
steps to ensure the accuracy of the statement,
the Bank is not liable for any error, which may
happen due to reasons beyond its control like
Data getting corrupted in transmission.
12.11
Liability of the
User :
I shall not be liable for losses arising out of
the unauthorized transactions occurring in my
accounts if I have complied with the Terms and
advised the Bank in writing under acknowledgement
immediately after I suspect that my Mobile Phone
number is / has been allotted to another person
and/or notice an unauthorized transaction in my
account, after a maximum of 2 days from the receipt
of such advice by the Bank.
I agree that the access to MobileBanking is through
my Mobile Phone and any transaction, which originates
from the same, whether initiated by me or not
shall be deemed to have originated from me. I
shall be liable for all loss from unauthorized
transactions in my accounts if I have breached
the Terms or contributed or caused the loss by
negligent actions such as the following:
Not advising the Bank in a reasonable time
about unauthorized access to or erroneous
transactions in the MobileBanking accounts.
In case of change in or termination of the
Mobile Phone number/SIM Card, not informing
the CSP and the Bank about the change/ termination.
I understand that in the event of loss of my Mobile
Phone or it falling in the wrong hands, it can
be misused. I indemnify the Bank for any such
misuse arising out of the same. I shall not hold
Bank responsible for any loss that I may suffer
in these circumstances.
12.12
Liability of the
Bank :
The Bank shall, in no circumstances, be held liable
to me, if access is not available in the desired
manner for reasons including natural calamity,
floods, fire and other natural disasters, legal
restraints, faults in the telecommunication network
or network failure, non delivery of SMS, software
or hardware error or any other reason beyond the
control of the Bank. Under no circumstances shall
the Bank be liable for any damages whatsoever
whether such damages are direct, indirect, incidental,
consequential and irrespective of whether any
claim is based on loss of revenue, investment,
production, goodwill, profit, interruption of
business or any other loss of any character or
nature whatsoever and whether sustained by the
User or any other person. The Bank is in no way
liable for the services provided by the CSP in
relation to the Mobile Phone. The Bank is in no
way responsible/liable for the charges levied
by the CSP in relation to MobileBanking transaction.
12.13
Liability of the
CSP :
Due to limitations of the SMS (Short Messaging
Services) Technology and of WAP (Wireless Application
Protocol) Technology, the CSP and the Bank do
not warrant the confidentiality or security of
the messages whether personal or otherwise transmitted
through MobileBanking Service. The CSP makes no
warranty or representation of any kind in relation
to the system and the network or their function
or performance or for any loss or damage whenever
and however suffered or incurred by the User or
by any person resulting from or in connection
with the MobileBanking Service or the CSP network.
Without limitation to the other provisions of
this agreement, the CSP, its employees, agents
or contractors, shall not be liable for any loss
or damage whether direct, indirect or consequential,
including but not limited to loss of revenue,
profits, business, contracts, anticipated savings
or goodwill, loss of use or value of any equipment
including software, whether foreseeable or not,
suffered by the User or any other person howsoever
arising from or relating to any delay, interruption,
suspension, resolution of error of the Bank and
the MobileBanking Service in receiving and processing
the request and in formulating and returning responses
or any failure, delay, interruption, suspension,
restriction or error in the transmission of any
information or message to and from the telecommunication
equipment of the User and the CSP network and
the Bank's system or any break down, interruption,
suspension or failure of the telecommunication
equipment of the User, the Bank's system or the
CSP network. Notwithstanding herein to the contrary,
the CSP shall not be involved in or in any way
liable to the User for any dispute between the
Bank and the user.
12.14
Indemnity :
I shall indemnify and hold the Bank and the CSP
harmless against any loss suffered by the Bank,
its customers or a third party or any claim or
action brought by a third party which is in any
way the result of the MobileBanking transactions
done by me. I agree that the MobileBanking Service
uses the network provided by the CSP. I hold the
Bank harmless against any loss incurred by me
due to failure in this network.
12.15
Disclosure of Personal
Information :
I agree that the Bank or its contractors may hold
and process my Personal Information on computer
or otherwise in connection with MobileBanking
Services as well as for statistical analysis and
credit scoring.
12.16
Termination of MobileBanking
Service :
I can request for termination of the MobileBanking
Services at any time by giving a written notice
of at least 15 days to the Bank from the time
the Notice is delivered to the Bank. I agree that
I will remain responsible for any transactions
made on my MobileBanking account(s) through MobileBanking
until the termination of my MobileBanking Service.
The Bank may withdraw the MobileBanking Services
anytime and shall endeavour to give a 30 days
notice to me. The closure of all my accounts will
automatically terminate the MobileBanking Service.
Similarly the Bank may suspend or terminate MobileBanking
Services without prior notice if I have breached
these Terms and Conditions or if the Bank notices
some errors / omissions / fraudulent transactions
related to my account or Cust id.
12.17
Notices :
The Bank may give notices under these Terms and
Conditions, electronically to my mailbox (which
will be regarded as being in writing), or in writing
by hand-delivery, or by sending them by post to
the last address given by me and in the case of
the Bank to its registered office. In addition,
the Bank may also publish notices of general nature,
which are applicable to all Users of MobileBanking
on its website. Such notices will have the same
effect as a notice served individually to me.
13.
INSTAALERT
13.1
Definitions :
In these Terms and Conditions, the following terms
shall have the following meanings: "Alerts"
or "Facility" or "Alerts Facility" mean the customized
messages based on Triggers, sent as Short Messaging
Service ("SMS") over mobile phone or as message
via Email to the Customer; "Account" means any
Savings/Current Account of the Customer with the
Bank; "Bank" means any branch in India of HDFC
Bank Ltd in which the Customer's Account is maintained;
"Customer" means the person who holds an Account
with the Bank; "Triggers" means the customized
instructions to be set or placed by the Customer
or by the Bank with the Bank & its systems,
with respect to specific events/transactions relating
to his Account to enable the Bank to send the
corresponding Alerts to the Customer. "CSP" means
the cellular service provider through whom the
Customer or the Bank receives the mobile services.
13.2
Availability
13.2.1
I have requested for
this facility which the Bank at its sole discretion
may discontinue at any time with the Bank providing
a prior intimation on a best-effort basis through
its website or any legally recognised medium of
communication. The Facility is currently available
to resident customers through SMS on mobile phone
and E-mail.
13.2.2
The Alerts would be
generated by the Bank and will be sent to me on
the mobile number provided by me and the delivery
of the alert would be entirely based on the service
availability of the service provider and connectivity
with other cellular circles of the CSPs or in
circles forming part of the roaming GSM network
agreement between such CSPs. I agree and understand
that the Alerts being dependent on various issues
including connectivity the Bank cannot assure
final and timely delivery of the alerts.
13.2.3
The alerts are dependent
on various issues including connectivity if I
am within the cellular circles of the CSPs or
in circles forming part of the roaming GSM network
agreement between such CSPs.
13.2.4
A mobile phone/email
trigger may not be received by me or sent by the
Bank if the account operations have been suspended
for any reasons whatsoever.
13.2.5
I assume full responsibility
for the security and confidentiality of my Mobile
Phone/mobile phone number and mobile phone identification
number to be used in initially gaining access
to my account(s) through the use of my mobile
phone.
13.3
Process :
13.3.1
To receive Alerts,
I may select and set all or any of the Triggers
available under this facility by submission of
the duly completed Registration form at any of
the Bank branches/locations. The form could also
be downloaded/submitted electronically through
the Bank's website www.hdfcbank.com subject to
the introduction of the facility or format on
the website. I can also register Online through
HDFC Bank NetBanking. Alerts shall be sent to
my mobile phone number and/or the E-mail ID registered
with the Bank.
13.3.2
I am duty bound to
acquaint myself with the detailed process for
using the facility and the Bank is not responsible
for any error/ omissions by me in setting the
Triggers.
13.3.3
I acknowledge that
the Alerts will be implemented in a phased manner
and the Bank may at a later stage, as and when
feasible, add more Triggers or Alerts. The Bank
may, at its discretion, from time to time change
the features of any Trigger or Alert. I will be
solely responsible for keeping myself updated
of the available Triggers or Alerts, which shall,
on best-effort basis, be notified by the Bank
through its website or through any legally recognized
medium of communication. I may, from time to time,
alter or add to the Triggers selected by me by
prior written intimation to the Bank by an acceptable
mode of communication.
13.4
Setting Triggers
and Receiving Alerts :
13.4.1
The Bank is not bound
to acknowledge the receipt of any request / forms
given by me for setting triggers nor shall the
Bank be held responsible to verify the requests
/ forms or Triggers. The Bank shall endeavor to
provide Triggers and Alerts on a best effort basis
and wherever operationally possible for the Bank.
13.4.2
The Bank may, in its
discretion, not give effect to any Triggers if
the Bank has reason to believe (which decision
of the Bank shall be binding on me) that the Triggers
are not genuine or otherwise improper or unclear
or raises any doubt or in case any Triggers cannot
be put into effect for any reasons whatsoever.
13.4.3
I am solely responsible
for intimating in writing to the Bank any change
in my mobile phone number or e-mail address or
account details and the Bank will not be liable
for sending Alerts or other information over my
mobile phone number/e-mail address recorded with
the Bank.
13.4.4
I acknowledge that
to receive Alerts, my mobile phone must be in
an “on” mode. If my mobile phone is
kept “off” for a specified period
from the time of delivery of an Alert message
by the Bank, that particular message may not be
received by me.
13.4.5
Triggers will be activated
by the Bank within 7 working days after receipt
of the form as provided by me. Initially, the
alerts provided by the Bank on the mobile and/or
the e-mail on any particular day, will have a
certain time lag and accordingly the alerts being
received are based on data available with the
Bank with a certain time lag and may not represent
data available on date of receipt. Select Alerts
will be sent based on data updated as of the preceding
working day. I also acknowledge that reasonable
time may be taken for data processing for the
purpose of sending Alerts on working days of the
Bank.
13.4.6
I acknowledge that
the Facility is dependent on the infrastructure,
connectivity and services provided by the CSPs
within India. I accept that timeliness, accuracy
and readability of Alerts sent by the Bank will
depend on factors affecting the CSPs and other
service providers. The Bank shall not be liable
for non-delivery or delayed delivery of Alerts,
error, loss or distortion in transmission of Alerts
to me.
13.4.7
The Bank shall endeavour
to provide the Facility on a best effort basis
and I shall not hold the Bank responsible / liable
for non-availability of the Facility or non-performance
by any CSPs or other service providers or any
loss or damage caused to me as a result of use
of the Facility (including relying on the Alerts
for my investment or business or any other purposes)
for causes which are not attributable to / and
are beyond the control of the Bank. The Bank shall
not be held liable in any manner to me in connection
with the use of the Facility.
13.4.8
I accept that each
Alert may contain certain account information
relating to me. I authorize the Bank to send account
related information, though not specifically requested,
if the Bank deems that the same is relevant.
13.5
Withdrawal or Termination
:
13.5.1
The Bank may, in its
discretion, withdraw temporarily or terminate
the Facility, either wholly or in part, at any
time with a notice period of 30 days. The Bank
may, without prior notice, suspend temporarily
the Facility at any time during which any maintenance
work or repair is required to be carried out or
in case of any emergency or for security reasons,
which require the temporary suspension of the
facility.
13.5.2
Notwithstanding the
terms laid down in clause 12.5.1 above, either
I or the Bank may, for any reason whatsoever,
terminate this facility at any time upon prior
written notice. Liabilities incurred by me shall,
however survive the termination of this facility.
13.6
Fees :
13.6.1
I shall be liable to
pay to the Bank such fees as may be applicable
from time to time. I shall be liable for payment
of such airtime or other charges, which may be
levied by the CSP in connection with the receiving
of the Alerts, which may be levied by the CSP
as per the Terms and Conditions of the CSP, and
the Bank is in no way concerned with the same.
13.6.2
Unless otherwise expressly
waived by the Bank, I shall pay the Bank, its
standard fees and charges for the use of the facility.
In this connection, the Bank is hereby authorised
by me to debit any of my account with the Bank
from time to time.
13.7
Disclaimer :
13.7.1
The Bank will not be
liable for:
any unauthorised use of my account number
or
mobile phone number /instrument or unauthorised
access to e-mails received at my notified
email address for any fraudulent, duplicate
or erroneous instructions /Triggers given
by use of the same
acting in good faith on any instructions/Triggers
received by the Bank
delay or inability of the Bank to act on
all or any of the instructions /Triggers for
reasons beyond the control of the Bank
loss of any information/instructions /Alerts
in transmission
unauthorized access by any other person
or any information /instructions /Triggers
given by me or breach of confidentiality.
13.7.2
The Bank shall not
be concerned with any dispute that may arise between
me and the CSP and makes no representation or
gives no warranty with respect to the quality
of the service provided by the CSP or guarantee
for timely delivery or accuracy of the contents
of each Alert.
13.7.3
Incase of a cheque
deposit, though the alert will be sent to me on
deposit of the cheque into the account, I am aware
that the clear funds will be available to me only
on clearing of the cheque. I am made aware by
the Bank that as per the process of clearing,
the credits may be reversed or may not fructify,
including due to late returns. I shall issue cheque
or any debit instructions only after confirming
the available balance in the account is sufficient
for effecting the transaction.
13.7.4
The Alerts represent
particular transaction and it is not an indicator
of available credit balance in the account.
13.8
Disclosure :
I accept that all information /Instructions /Triggers
will be transmitted to and /or stored at various
locations and be accessed by personnel of the
Bank (and its affiliates/agents). The Bank is
authorised to provide any information or details
relating to me or my account to the CSPs or any
service providers so far as is necessary to give
effect to any instructions/ Triggers.
13.9
Liability and Indemnity
:
I shall indemnify and keep the Bank free and harmless
from and against all liabilities, losses, claims
and damages arising from negligence, fraud, collusion
or violation of the terms herein on my part and/or
a third party provided there is no gross negligence
on the part of the Bank.
14.
NET BANKING
14.1
Definitions and Interpretations:
14.2
"NetBanking Terms and
Conditions" shall mean the Terms and Conditions
as modified from time to time applicable to NetBanking
offered by the Bank.
14.3
"Confidential Information"
refers to information obtained by the Customer,
through the Bank, for availing various Services
through NetBanking.
14.4
"Payment Instruction"
shall mean an instruction given by a Customer
to transfer funds from the Account held by the
Customer to different account(s) held by other
approved Customers within the Bank or with any
other Bank in India (select cities) and /or request
to issue Demand Drafts (DD) in the name of the
beneficiary who may or may not have an account
with the Bank or to make payments of the nature
of bill payments, Credit Card payments, Visa CardPay
and such payments of similar nature. The Bank
may in its sole and exclusive discretion confine
this facility only to certain permitted Customers
or may extend it from time to time to be generally
available to all Customers.
14.5
INTERNET refers
to the network of computers / mobile phones /
other electronic devices which share and exchange
information. The Internet is a worldwide broadcasting
capability, mechanism for information dissemination,
and a medium for collaboration and interaction
between individuals and their computers / mobile
phones / other electronic devices capable of accessing
the Internet without regard for geographic location.
14.6
NETBANKING SERVICES
is the Bank's Service (including all modifications
of such services) which provides access to account
information, products and other services (Including
transactions of non-financial and financial in
nature) as advised by the Bank from time to time
to the customers through the website of the Bank.
NetBanking Services also include the services
for Demat account, Credit Cards and loan on the
website of the Bank . The terms NetBanking and
NetBanking Services/facility may be interchangeably
used.
14.7
CUSTOMER refers
to any person who has a Bank Account and/or a
Demat Account and/or a Credit Card account and/or
a loan account who has been authorised by the
Bank to avail of the said facility.
Customer Identification Number (Cust id) is a
system generated but random Unique Identification
Number that is given to each customer of the Bank.
IPIN is the Password that the customer needs to
use along with the Cust id in order to do his
NetBanking transactions.
14.8
ACCOUNT refers
to the Customer's Savings and/or Current Account
and/or Credit Card account and/or loan accounts
and/or Fixed Deposit or Demat Account opened in
NSDL or CDSL or any other type of account so designated
by the Bank to be eligible account(s) for operations
through the use of NetBanking.
14.9
PERSONAL INFORMATION
refers to the information about the customer obtained
in connection with NetBanking/any other Banking
relationship with the Bank.
14.10
NETBANKING SERVICES
will be available to the customers upon opening
of account with the bank without requiring completion
of any formalities for activation of such service.
The customer hereby agrees that the terms and
conditions for net banking shall be applicable
in addition to the applicable terms of account
opening.
14.11
SOFTWARE:
The Bank will advise from time to time the Internet
Software such as Browsers, which are required
for using NetBanking. There will be no obligation
on the Bank to support all the versions of this
Internet Software. I agree that I shall be responsible
for upgrading my software, hardware and the operating
system at my cost from time to time so as to be
compatible with that of the Bank. The Bank shall
be at liberty to change, vary or upgrade its software,
hardware, operating systems, etc., from time to
time and shall be under no obligation to support
the software, hardware, operating systems used
by me and that the same shall be my sole responsibility.
14.12
NETBANKING SERVICE:
The Bank shall endeavor to provide through NetBanking,
such services as the Bank may decide from time
to time. The Bank reserves the right to decide
the type of services that may be offered on each
account and may differ from customer to customer.
These facilities shall be offered in a phased
manner at the discretion of the Bank. The Bank
may also make additions / deletions to the services
offered through NetBanking at its sole discretion.
The availability / non-availability of a particular
service shall be advised through e-mail or SMS
or website of the Bank or through written communication.
All accounts opened with the Bank attached to
the same Cust id will be accessible through NetBanking.
In case of Joint accounts and accounts with two
or more signatories, the Bank will offer such
services as restricted by the Terms and Conditions
governing the operation of such accounts. In case
of Minor accounts, the natural guardian undertakes
to give all instructions relating to the operation
of the account and further undertakes not to reveal
the Cust id and IPIN to the Minor. The Bank shall
take reasonable care to ensure the security of
and prevent unauthorized access to the NetBanking
Service using technology reasonably available
to the Bank.
14.13
OTHER HOLDERS OF
DEMAT ACCOUNT refers to such holders other
than the first named holder of the Demat Account.
The NetBanking Services of the Bank for Demat
Account is available to a customer who has a Demat
Account and a Bank Account in his name (i.e. the
first holder of the Demat Account and the Bank
Account to be same). The Bank reserves its rights
to consider any deviation to the above at it sole
discretion. The Demat Account will be attached
to the Cust id and will be accessible through
NetBanking. Wherever the Demat Account is jointly
held by the Customer, the Bank will construe that
the other holders of the Demat Account have authorized
the first holder to either query on the account
or initiate transaction on the account and it
will be binding on them.
Due to the fact that the Bank receives Demat Information
from NSDL and CDSL , it is important to check
the current position with your respective branch.
All information coming from NSDL / CDSL is provided
on 'as is' basis without warranty of the kind.
The Bank makes no representation and disclaims
all express, implied and statutory warranties
of any kind to the user and/or any third party
including warranties as to accuracy, timeliness,
completeness, merchantability or fitness of the
information for any particular purpose.
14.14
NETBANKING ACCESS:
I understand that the Bank would allot me a Cust
id and IPIN in the first instance.
I will be required to change the IPIN assigned
by the Bank on accessing NetBanking for the first
time and thereafter at certain intervals. As a
safety measure, the Bank may ask me to change
my IPIN on a compulsory basis.
I agree that in the absence of any specific request
from me for personally collecting the IPIN, the
IPIN shall be sent to me by courier at my risk
and consequences to the address notified by me
for correspondence.
In addition to Cust id and IPIN the Bank may,
at its discretion, require me to adopt such other
means of authentication including but not limited
to digital certification and / or Smart Cards
and/or Two Factor Authentication like Public or
Private Keys / Risk Engine / Challenge Questions.
I agree that I shall not attempt or permit others
to attempt accessing the account information stored
in the computers of the Bank through any means
other than the NetBanking Service.
I am aware that the transaction through NetBanking
can be effected by concurrent use of Cust id and
IPIN.
14.15
IPIN :
I understand and agree that I must:
Keep the IPIN totally confidential and not reveal
the IPIN to any third party.
Choose an IPIN which shall be at least of 6 characters
long or such minimum number as may be specified
by the Bank from time to time and shall consist
of a mix of alphabets, numbers and special characters
which must not relate to any readily accessible
personal data such as my name, address, telephone
number, driver license etc. or easily guessable
combination of letters and number;
Commit the IPIN to memory and not record them
in a written or electronic form;
Not allow any unauthorized person have access
to my computer or leave the computer unattended
while accessing NetBanking;
I agree that in case I forget the IPIN, I can
request for change of the IPIN. Such replacement
shall not be construed / deemed as the commencement
of a new contract.
14.16
CHARGES:
I authorize the Bank to recover all charges related
to NetBanking as determined by the Bank from time
to time by debiting my account. The schedule of
charges would be applicable as mentioned on the
website.
14.17
MAILING ADDRESS:
All correspondence / delivery by the Bank shall
only be at the address and / or e-mail address
as registered with the Bank.
14.18
TRANSACTION PROCESSING:
All the instructions for instantaneous transactions
will be given effect to instantaneously unless
and until some processing work or Maintenance
activity is being done. In case the services are
not available during the End of the Day processing
then the transaction will get credit on the next
day.
All the requests for non-instantaneous transactions
such as Demand Draft Request, Fixed Deposit Opening
etc received after 10pm will be carried out at
the next working day on first in first out basis
subject to availability of clear funds in the
account authorised for debit . Similarly requests
for on-line Financial transactions like Fund Transfer
, Third Party Fund Transfer , Credit Card payments
and other such payments received after 10pm will
be carried out at the next working day on first
in first out basis subject to availability of
clear funds in the account authorised for debit
. In case instructions for effecting any transactions
are received on weekly offs/holidays/public holidays,
they shall be effected on the immediately succeeding
working day on the Terms and Conditions prevailing
on that day.
I shall not hold the Bank responsible for not
processing/effecting any transactions in case
the Bank does not receive instruction to this
effect even though I have forwarded the same electronically,
i.e. by means of e-mails and short messaging services
(SMS). In the event of any dispute on the actual
communication made to the Bank , the records of
the Bank shall be final and binding on me .
I hereby agree to abide by the following Terms
and Conditions in addition to the Terms and Conditions
as applicable to NetBanking:
I shall be at liberty to utilise the Payment Instruction
Services through NetBanking for transfer of funds
for such purpose, as I shall deem fit;
I have the full right and/or authority to access
and avail of the services obtained and the goods
purchased and I shall observe and comply with
the applicable laws and regulations in each jurisdiction
in applicable territories. I shall not involve
the Bank as a party to such transaction. I shall
provide the Bank with such information and/or
assistance as is required by the Bank for the
performance of the Services and/or any other obligations
of the Bank herein.
I shall not at any time provide to any person, with any of my details held by me with the Bank, including Customer ID, IPIN, account number, Card details, PIN/TIM m-PIN which may be assigned to me by the Bank from time to time.
I agree that the Bank shall be entitled to presume
that all instructions received by the Bank by
using my Cust id and IPIN are in order / genuine
and have been actually given by me and I shall
be bound by the same conclusively.
14.19
Risks:
I hereby acknowledge that I am availing the Payment
Instruction Services at my own risk.
14.20
Misuse of Cust id
and IPIN:
I acknowledge that if any third person obtains
access to my Cust id and IPIN, such third person
would be able to provide Payment Instructions
/ other instructions to the Bank. I shall ensure
that the Terms and Conditions applicable to the
use of the Cust id and IPIN as contained herein
are complied with at all times.
Internet
Frauds:
The Internet per se is susceptible to a number
of frauds, misuse, hacking and other actions that
could affect Payment Instructions / other instructions
to the Bank. Whilst the Bank shall aim to provide
security to prevent the same, there cannot be
any guarantee from such Internet frauds, hacking
and other actions that could affect Payment Instructions
/ other instructions to the Bank including result
in delay or failure in processing the instructions.
I shall separately evolve/ evaluate all risks
arising out of the same and the Bank shall not
be responsible for the same.
I understand that doing a NetBanking transaction
at a Cybercafe/shared computer terminal is risky
and I shall not use the services of a cybercafe/shared
computer terminal to do any NetBanking transactions.
Mistakes and Errors:
The filling in of applicable data for transfer
of funds and/or issue of Demand Drafts would require
proper, accurate and complete details.
For instance, I am aware that:
I would be required to fill in the correct account
number of the person to whom the funds are to
be transferred;
I would be required to fill in the correct Credit
Card number while making Credit Card payments;
I would be required to fill in the correct details
such as the name of the payee (who may or may
not have an account with the Bank), mailing address,
amount of the Demand Draft and the city/state
where the Demand Draft is payable.
In the event of any inaccuracy in this regard,
the funds could be transferred to incorrect accounts
or the Demand Draft maybe incorrectly issued or
sent to a wrong address and there is no guarantee
of recovery of the same thereafter. I shall therefore
take all care to ensure that there are no mistakes
and errors and that the information given by me
to the Bank in this regard is error free, accurate,
proper and complete at all points of time. I indemnify
the Bank from any loss due to an error on my part.
On the other hand in the event of my account receiving
an incorrect credit by reason of a mistake committed
by some other person, the Bank shall be entitled
to reverse the incorrect credit at any time whatsoever
without my consent. I shall be liable and responsible
to the Bank and accede to accept the Bank's instructions
without questions for any unfair or unjust gain
obtained by me as a result of the same.
Transactions:
The transactions, which may require, the transfer
of the funds or issue of Demand Draft may not
fructify or may not be completed by the parties
to whom I request the Bank to transfer the funds
or issue of Demand Draft. The Bank is not in any
manner involved in the said transactions and contracts
and my sole recourse in this regard shall be with
the party with whom I have the transactions. The
Bank is merely providing me services whereby the
said funds would be transferred on my instructions.
Technology Risks:
The technology for enabling the transfer of funds
and the other services offered by the Bank could
be affected by virus or other malicious, destructive
or corrupting code, programme or macro. It may
also be possible that the site of the Bank may
require maintenance and during such time it may
not be possible to process the request of the
customers. This could result in delays in the
processing of instructions or failure in the processing
of instructions. I understand that the Bank disclaims
all and any liability, whether direct or indirect,
whether arising out of loss or profit or otherwise
arising out of any failure or inability by the
Bank to honour any customer instruction for whatsoever
reason.
14.21
Limits:
I am aware that the Bank may from time to time
impose maximum and minimum limits including daily
limits on transfer of funds that may be transferred
or amount of the Demand Draft that can be issued
by virtue of the payment instructions given hereunder.
I acknowledge that the same is to reduce the risks
on me. For instance, the Bank may impose transaction
restrictions within particular periods or amount
restrictions within a particular period or even
each transaction limits. I shall be bound by such
limits imposed and shall strictly comply with
them. The Bank shall put an appropriate message
on the concerned page or the website.
14.22
Indemnity:
I shall indemnify the Bank from and against all
losses and damages that may be caused as a consequence
of breach of any of the Terms and Conditions mentioned
herein above.
14.23
The Bank's sole obligation
and my sole and exclusive remedy in the event
of interruption to the NetBanking services or
loss of use and/or access to the Bank's website
shall be to use all reasonable endeavour to restore
the services and/or access as soon as reasonably
possible. The Bank makes no express or implied
warranty with respect to the NetBanking services
provided hereunder including without limitations
any warranties of uninterrupted/error-free performance
of the NetBanking System, non-infringement of
third party rights, title ,merchantability, satisfactory
quality and/or fitness for a particular purpose.
14.24
Liability:
I shall not be liable for any unauthorized transactions
occurring through the use of NetBanking, which
can be attributed to the fraudulent or negligent
conduct of the employees of the Bank.
If I comply with the Terms and Conditions and
advise the Bank in writing under acknowledgment
immediately after I suspect that my Cust id and
IPIN is known to another person and/or notice
an unauthorized transaction in my NetBanking account,
I shall not be liable for losses arising out of
the unauthorized transactions occurring in the
NetBanking accounts after the receipt of such
advice by the Bank.
I agree that I shall be liable for some or all
loss from unauthorized transactions in my accounts
if I have breached the Terms or contributed or
caused the loss by negligent actions such as the
following:
Keeping a written or electronic record of Cust
id and IPIN;
Disclosing or failing to take all reasonable steps
to prevent disclosure of the NetBanking IPIN to
anyone including Bank staff and/or failing to
advise the Bank of such disclosure within reasonable
time;
Not advising the Bank in a reasonable time about
unauthorized access to or erroneous transactions
in my accounts.
14.25
Secure Access:
14.25.1
Secure Banking service
(“said service”) is available for
all the customers who are registered for NetBanking
under the Third Party Transfer Module (TPT Module)
only.
14.25.2
The following is the
list of transactions that are being covered by
the TPT Module.
Transfer of funds to any other HDFC Bank
account
Transfer of funds to any other Bank (under
NEFT/ RTGS)
Transfer of funds using the Visa CardPay
Module
Third Party Demand Draft
I agree that the Bank reserves the right to add
/ withdraw any of the above transactions under
the TPT Module
14.25.3
I agree that the Bank
reserves the right to withdraw TPT services in
case of non usage from a customer over a period
of time. I also understand that withdrawal / Cancellation
of TPT service automatically cancels the Secure
Banking Service.
14.25.4
I agree that the registration
for the said Service is possible only through
NetBanking and there are no other avenues for
registration of the same. I can only register
for this service by logging on to NetBanking with
his login credentials.
14.25.5
I agree that the details
entered at the time of registration is known only
to me and no one else is privy to that data. I
agree that I should not share this with anyone
nor write it down.
14.25.6
I understand
that there could be instances beyond the control
of the Bank and the on line registration process
remains incomplete. In such cases, I have to restart
the online registration and complete the same.
The Bank shall not be liable for any claims, damages
arising out of the incomplete online registration.
14.25.7
I agree that it is
my responsibility to ensure that the data that
I enter at the time of registration is kept confidential.
The Bank does not take any liability arising out
of disclosure of this information at the customer
end.
14.25.8
While this facility
is currently free of cost, I agree that the Bank
may at its discretion decide to charge for this
service at a later date, and the said charges
shall be communicated to me through appropriate
mediums.
14.25.9
I agree that in case
of wrong validation the Bank reserves the right
to disable the Third Party Transfer facilities.
In such case, I will have to once again apply
for TPT facilities by filling up a form and submitting
the same at a branch.
14.25.10
I understand that there
are four parts to registration for Secure Banking
Service which are mandatory
Selection of a Picture
Selection of a Message
Entering Answers to the questions asked
14.25.11
I understand that the
registered telephone numbers with the Bank will
not be replaced with any new numbers of the customers
during the registration for Secure Access. Incase
of change of the said registered numbers, the
same can be done by submitting an application
to any of HDFC Bank Branch for change of registered
number.
14.25.12
I understand that the
Bank may ask questions to its customer before
the completion of a transaction as additional
verification checks. I need to input the answers
to those questions which I have given at the time
of registration. I agree that, in case of wrong
entry of the answers for the questions asked,
the Bank may at its discretion dis-continue with
the transaction.
14.25.13
Similarly, I agree
that Bank may decide to call me in order to validate
a transaction, in case I do not answer the call,
the Bank shall at its discretion disallow that
transaction.
14.25.14
I agree that in case
of change of contact number/s, it is my responsibility
to update the same to continue to avail the said
Service and TPT.
14.25.15
I understand that the
calls made to me will be in English language.
14.25.16
I understand that the
Bank reserves the right to withdraw the said service
by giving to me at least 30 days notice under
normal circumstances.
14.25.17
I understand that the
Bank may at its discretion form time to time introduce
additional services under the Secure Banking umbrella
to make NetBanking more secure.
14.25.18
I understand that the
Bank may allow to clear the transactions even
in case the Secure Banking services are not available
and there would be no authentications for the
same. The Bank makes it clear that this will be
done only from view of customer convenience and
Bank is not liable in case password has been compromised.
It is recommended that I need to get my PCs/laptops
scanned on a regular basis and to be updated with
the latest anti virus software available and I
agree that the Bank shall not be held responsible
for any data loss or identity theft due to a malware
on the PC used by the customer.
14.25.19
I understand that the
Bank shall be bound to share the information provided
by the customers if required by the Government
bodies and Quasi Government bodies or judicial
bodies based on authorized requests.
14.25.20
I understand that the
Bank reserves the right at anytime, without prior
notice to add, alter, modify, change or vary all
or any of these Terms and Conditions or to replace
wholly or in part, the above offer by another
offer whether similar to above or not, or to withdraw
it altogether.
14.25.21
I understand that the
method / process adopted for providing the said
service is the Bank's prerogative and the same
will not be shared with any third party or any
customer.
14.25.22
I agree that the said
service is aimed at providing transaction security
for Third Party transactions done by me. I agree
that the Site Picture and the Phrase is aimed
at building customer confidence.
14.25.23
I agree that the Bank
reserves the right to disable the customer’s
TPT rights / Secure Banking Service for reasons
other then those mentioned above.
14.25.24
I agree that the Bank
is not responsible for, or liable for, any actions,
claims, demands, losses, damages, costs, charges
and expenses that a customer may suffer, sustain
or incur.
14.26
Proprietory Rights:
I acknowledge that the software and hardware underlying
the NetBanking Service as well as other Internet
related software which are required for accessing
NetBanking are the legal property of the respective
Vendors/Bank. The permission given by the Bank
to access NetBanking will not convey any proprietary
or ownership rights in the above software / hardware.
I agree that I shall not attempt to modify, translate,
disassemble, decompile or reverse engineer the
software / hardware underlying NetBanking or create
any derivative product based on the software /
hardware.
14.27
Termination of NetBanking
Service:
I may request for termination of the NetBanking
Services any time by giving a written notice of
at least 15 days to the Bank. I agree that I will
remain responsible for any transactions made on
my account(s) through NetBanking prior to the
time of such cancellation of the NetBanking Service.
The closure of all my accounts will automatically
terminate the NetBanking Service.
The Bank may suspend or terminate NetBanking Services
either wholly or partially at any time by giving
to me at least 30 days notice under normal circumstances.
14.28
Notices:
The Bank and I may give notices under these Terms
and Conditions:
Electronically to the mailbox of either party.
Such notices will be regarded as being in writing;
In writing by delivering them by hand or by sending
them by post to the last address given by me and
in the case of the Bank to the Corporate office
address as set out hereinabove
In addition, the Bank may also publish notices
of general nature, which are applicable to all
customers of NetBanking on its web site. Such
notices will have the same effect as a notice
served individually to me.
15
Visa CardPay
15.1
Visa CardPay offers
the HDFC Bank Account Holder/ User, online funds
transfer from his Bank Account to any domestic
Visa Credit Card.
15.2
Visa CardPay is provided
by HDFC Bank at my request, which request shall
mean my authorisation for debiting the Account
Holder/ User's Account towards the amount of such
transfer, together with the charges, if any.
15.3
To effect Visa CardPay,
I shall provide to HDFC Bank all the information
as required under the relevant screen including:
Card number, amount, in absence of which the Bank
shall not be liable to effect the Visa CardPay.
15.4
The Visa CardPay service
is only applicable for credits to VISA Cards issued
in India. This service is not applicable for Cards
issued by any other Issuing authority.
15.5
The Visa CardPay service
is not applicable for transfers to Cards not issued
in India.
15.6
While HDFC Bank shall
endeavour to ensure that transfers are not made
to any Card not issued in India, the onus shall
lie on me to ensure that there are no FEMA or
Exchange Control violations being done by me,
and I shall be held liable for liability therein.
15.7
HDFC Bank shall send
the transfer only to the Card number of the beneficiary.
While the Bank may at its discretion obtain certain
other details of the beneficiary like: Name, Address,
Bank name etc. the Bank is in no way responsible
to verify or authenticate the same.
15.8
While HDFC Bank shall
endeavour to effect the Visa CardPay instruction
at the earliest on receipt, it does not guarantee
or be held responsible for performance hereunder.
15.9
HDFC Bank shall process
all transactions received till 12 midnight of
the previous day on the next day.
15.10
All transactions shall
be processed only on working days. Transactions
done on Sundays and bank holidays will be processed
on the next working day.
15.11
The Bank shall assume
no responsibility for:
- Visa CardPay transactions carried out in good
faith relying on my instructions.
- Not carrying out Visa CardPay transactions where
the Bank has reason to believe in its sole discretion
that the instructions are not genuine or are otherwise
unclear, improper, vague, or doubtful.
- For the performance of VISA or any other entity
involved in the process; and for any loss or damage
incurred or suffered by me for any failure or
interruption of Visa CardPay service or consequences
arising out of delayed payments.
15.12
HDFC Bank may also
make additions/ deletions to the services offered
through any of its channels at its sole discretion.
The availability/ non-availability of a particular
service shall be informed to me
through email, web site of the Bank or by written
communication.
15.13
I am
entirely responsible for providing the correct
Card Number of the beneficiary. The Bank will
process all transactions only on the basis of
the information provided by me.
The Bank will not be responsible for any erroneous
credit, if an erroneous Card number is provided
by me. The Bank will also not be
responsible to reverse such a wrong transaction.
15.14
HDFC Bank shall on
best effort basis send the remittance within 24
hours of the transaction, however the Bank is
not responsible for the period within which the
beneficiary Bank will credit the proceeds to the
beneficiary Card.
15.15
HDFC Bank shall offer
this service for Savings Account and Current Account
customers.
16.
INTERNATIONAL DEBIT CARD
Important
Reserve Bank of India (RBI) mandate
W.e.f. 1st December 2013,
Customer will need to use his ATM PIN when using his HDFC Bank Debit Card at any retail outlet in India, transactions with incorrect PIN or those without a PIN will be declined.
Transaction initiated on merchants located outside India may get processed without PIN / additional authentication depending on the guidelines followed in those countries.
W.e.f 7th November 2016,
Your Debit card will be a chip card activated for International & Domestic Usage
If you wish to deactivate the International Usage on your Chip Debit Card, please login to NetBanking, call PhoneBanking or visit your nearest HDFC Bank branch.
Kindly note, all re-issued Debit Cards will have same International limit as of old Card. NRO Debit Card will continue to be enabled only for domestic usage as per regulatory mandate.
Effective 1st November 2016,
Fuel Surcharge would not be applicable for the transactions done on HDFC Bank swipe machines at government petrol outlets (HPCL/ IOCL/ BPCL). Please click here for more details.
16.1
DEFINITIONS:
In this document the following words and phrases
have the meaning set opposite them unless the
context indicates otherwise:
16.2
Account refers to the
Cardholder's Savings and / or Current Account
and / or any other type of account so designated
by the Bank to be eligible account(s) for operations
through the use of the Card. The Cardholder should
be either the account holder or sole signatory
or authorized to act alone when there is more
than one signatory.
16.3
Bank refers to HDFC
Bank Limited, a banking company incorporated in
India under the Companies Act 1956 and having
its registered office at HDFC Bank House, Senapati
Bapat Marg, Lower Parel, Mumbai 400013, India
and includes its successors and assigns.
16.4
Card refers to the
HDFC Bank International Debit Card.
16.5
Cardholder refers to
a Customer of the Bank authorized to use the HDFC
Bank International Debit Card.
16.6
EDC terminal shall
mean point of service capable of handling Card
transactions i.e. electronic draft capture (EDC)
terminals, printers, other peripherals and accessories,
including PIN pads and necessary software to run
the devices and which processes the transaction
at the Merchant Establishment.
16.7
International transactions
refers to the transactions entered into by the
Cardholder on his internationally valid Debit
Card outside of India, Nepal and Bhutan.
16.8
Maestro shall mean
a mark owned by MasterCard.
16.9
MasterCard shall mean
a mark owned by MasterCard.
16.10
MasterCard / Cirrus
ATM Network shall mean ATMs located, which honour
the Debit Card and display the MasterCard / Cirrus
or Maestro Symbols.
16.11
Merchant means any
person who owns or manages or operates a service
establishment wherever located which honours the
Card and includes amongst others, stores, shops,
restaurants, hotels, airline organisations, ATMs
advertised by the Bank, Visa / MasterCard or the
Merchant.
16.12
Merchant Establishment
shall mean establishments wherever located which
honour a Debit Card and shall include among others,
stores, shops, restaurants, hotels, airline organisations
advertised as honouring a Debit Card.
16.13
Primary Account shall
mean the account linked to the Card, debited for
transactions done at Merchant Establishments or
Visa/PLUS and MasterCard / Cirrus ATM locations.
16.14
Terms refer to Terms
and Conditions for use of the Card as specified
in this document.
16.15
Transactions mean any
instruction given by a Cardholder using a Card
directly or indirectly to the Bank to effect a
transaction.
16.16
Visa Electron/ Flag
shall mean mark owned by Visa International.
16.17
Visa/PLUS ATM Network
shall mean ATMs located which honour the Debit
Card and displaying the Visa / PLUS or Visa Electron/
Flag Symbols.
16.18
Applicability of
Rules and Regulations:
The issue and use of the Card shall be subject
to the RBI's regulations in force from time to
time.
16.19
Utilization of the
Card shall be in strict accordance with the Exchange
Control Regulations of the Reserve Bank of India
(RBI). In the event of noncompliance by Cardholder
with the same, the Cardholder shall be liable
for action under the FEMA, 1999 and any other
Law and/or regulation in force from time to time
relating to Foreign Exchange. The Cardholder may
be debarred from holding the Internationally valid
Debit Card, either at the instance of the Bank
or the RBI. The Card cannot be used for making
payment towards foreign currency transactions
in Nepal and Bhutan i.e. while using the Card
in Nepal or Bhutan, the currency of the transactions
should be the local currency of those countries
or in Indian rupees. The Card is valid for use
both in India as well as outside India but would
carry the inscription "Not valid for payment in
foreign exchange in Nepal and Bhutan". In case
the Card is cancelled, whether on account of non-compliance
with Exchange Control Regulations or otherwise,
the Bank will not be responsible for any attempted
usage of the Card, whether in India or abroad,
resulting in the Card being dishonored and the
concerned Merchant would be entitled to "seize/confiscate"
a cancelled Card on presentation.
16.20
The Card may be used,
within the foreign exchange entitlements as stipulated
by RBI from time to time, by Cardholders going
abroad for all bonafide personal expenses for
personal use provided, the total exchange drawn
during the trip abroad does not exceed the entitlement.
Import of goods so purchased abroad into India
would be governed by the baggage rules/ EXIM policy
in force. The entitlement of exchange should be
ascertained (prior to the trip) from the authorised
dealer branches of the Bank. The Card cannot be
used for effecting remittances for which the release
of exchange is not permissible under the extant
regulations.
16.21
Validity:
The Card is valid in India and abroad.
The Card is not valid for foreign exchange payments
in India, Nepal and Bhutan.
The Card is valid up to the last working day of
the month indicated. The Cardholder shall destroy
the Card when it expires by cutting it in half
diagonally. The Bank shall send your renewed Card
and attempt delivery of the Card at the address
recorded with the Bank in its system before the
expiry of the Card.
The Card is acceptable at any of the following:
The HDFC Bank's ATM network.
Any ATM of other Banks, which are members of PLUS/CIRRUS
ATM network in India and abroad.
Any Visa/Visa Electron /Visa Flag/ MasterCard
/ Maestro merchant outlet in India and abroad.
16.22
Cardholder Obligations:
The Cardholder shall at all times ensure that
the Card is kept at a safe place. The Cardholder
shall under no circumstance whatsoever allow the
Card to be used by any other individual. The Cardholder
will sign on the reverse of the Card immediately
upon receipt.
The Card is the property of HDFC Bank and must
be returned to an authorised person of the Bank
on request within the Bank's premises. The Cardholder
shall ensure that the identity of the authorised
person of the Bank is established before handing
over his Card in the Bank’s premises.
The Cardholder will be responsible for all facilities
granted by the Bank in respect of the Card and
for all related charges.
In case the Cardholder has any dispute in respect
of any charge indicated in the Statement, the
Cardholder shall advise details to the Bank within
15 days of the statement date failing which, it
will be construed that all charges are acceptable
and in order. The Bank may at its sole discretion
accept any disputes on charges older than 15 days.
The Cardholder shall act in good faith in relation
to all dealings with the Card(s) and the Bank.
16.23
EASY SHOP GOLD DEBIT
CARD:
16.23.1
Cash back The Cash
back on the Gold Debit Card will be given in multiples
of amounts as decided by the Bank. The Cash back
will be given after the end of every month.
Effective 01-July-14, continue earning CashBack on Debit Card* on all categories except fuel, jewellery and services like insurance, mutual funds, govt payments, Business Services etc.
16.23.2
Special Offers at Premium
outlets, Hotels and Restaurants All participating
brands/ establishments are independently liable/
responsible for the quality of the goods/ services
provided by them under this program. Offer valid
only if the purchase is made using the EasyShop
Gold Debit Card. Cardholder must clearly announce
intention to avail of the discounts at the participating
merchants before the bill is drawn/placing the
order. HDFC Bank reserves the right to cancel
the offer or reduce the length of the offer or
change the Terms and Conditions without prior
notice.
16.24
EasyShop International Business Debit Card and Personal Dual Branded Debit Card ( under the JetPrivilege Programme - JetPrivilege HDFC Bank World/ Signature Debit Card ) for Partnership, Public Limited and Private Limited Companies.
16.24.1
I/We agree and accept the facility provided by HDFC Bank Limited at our request to carry out banking transactions in the Current Account bearing number as mentioned in our applications with HDFC Bank and as per instructions for operation of the said account. We are aware that the facility is to facilitate easy withdrawal of cash at Automated Teller Machine (ATM)/incurring of expenditure of by transactions at Point of Sale (POS) or any other services offered on the Debit Card through ATM/NetBanking, by use of Debit Card by the Cardholder upto the applicable per day Card limit.
15.24.2
I/We shall abide by all HDFC Bank's terms, conditions and rules in force from time to time relating to the use of Debit Card facility.
15.24.3
I/We agree and accept that the Company/the Firm and the Cardholder shall be solely entitled to receive the Debit Card and the Personal identification Number (PIN) to access the ATM by use of the Debit Card and to acknowledge the same. I/We acknowledge that the Debit Card can also be used for purchases at Point of Sale, without PIN.
16.24.4
I/We agree and undertake that the Cardholder shall keep the PIN totally secret and confidential and not reveal the same to any third party.
16.24.5
I/We agree and acknowledge that the use of the ATM/Debit Card will result in debit to the said account and that the Company/the Firm shall have no objection for the same.
16.24.6
I/We agree and acknowledge that the Company/the Firm shall be responsible for all transactions carried on by the Cardholder through the use of the ATM/Debit Card at the ATMs including by withdrawal of cash and use for transactions at various merchant locations either in India or abroad and the same shall be binding on the Company/the Firm.
16.24.7
I/We shall from time to time inform HDFC Bank by furnishing copy of the Board Resolution/Authority letter of partners and all other documents and writing about changes in the operating instructions and in such event to forthwith change the PIN. We shall indemnify HDFC Bank at all times and keep HDFC Bank indemnified and save harmless from and against any and all claims, losses, damages, costs, liabilities charges and expenses incurred, suffered or paid by HDFC Bank and against all demands, actions, suits and proceedings made, filed, instituted against HDFC Bank in connection with or arising out of or relating to HDFC Bank by carrying out the transactions performed by the Cardholder or any substitute/s through the Debit Card.
16.24.8
I/We agree and confirm that HDFC Bank shall not be responsible and liable to monitor the nature of expenses incurred by the use of the Debit Card.
16.24.9
I/We agree, undertake and confirm that the Company/the Firm shall solely be responsible to comply with the provisions of the Foreign Exchange Management Act, 1999 and the regulations of the Reserve bank of India relating to foreign exchange in force from time to time.
16.24.10
I/We agree and acknowledge that incase the account operating instructions is changed to any other than ?Singly/Either or Survivor? the card will be hotlisted and will cease to be operational.
Personal Dual Branded Debit Card ( under the JetPrivilege Programme - JetPrivilege HDFC Bank World/ Signature Debit Card) Terms and Conditions for JetPrivilege HDFC Bank World/ Signature Debit Card:
I/We authorise HDFC Bank to disclose, from time to time, any information relating to my Card, (including any default in payments) to any Card issuer, credit bureau, financial institution, any parent/subsidiary, affiliate, co-brand partner and associate of HDFC Bank, and to third parties engaged by HDFC Bank, for purpose such as marketing of services, proper operation of Card account and other administrative services.
I/We authorise HDFC Bank to transfer my/our accrued reward points periodically to my Jet Privilege Frequent Flyer Program membership number as provided by me/us or generated by system as applicable in the Card application form.
Return Travel Discount Voucher:-
On payment of first year and renewal fees, the JetPrivilege HDFC Bank World/ Signature Debit Card members are entitled to receive a discount voucher worth Rs. 750 only ("Offer")
The discount voucher entitlement is for Debit Card primary cardholders only
The voucher entitles the guest (passenger) to receive a discount of Rs. 750 on return revenue tickets for travel only on Jet Airways' domestic flights within India
The discount is available only for return travel, in Economy cabin, and in any booking fare class
The discount code cannot be partially utilized for one-way travel
Against the discount voucher, the base fare component of the ticket will be discounted to the extent of Rs. 750/-. In event the actual base fare is in excess of Rs. 750/-, the card holder will have to bear the difference of base fare and discount offered, in addition to other charges such as taxes, surcharges and additional levies/fees as applicable on the ticket at the time of booking and/or travel. In event the actual base fare is less than the discount of Rs. 750/- then the excess amount will not be refunded to the card holder
The discount voucher is voluntarily transferable
The discount code is valid for six (6) months, for booking and travel (outbound and inbound), from the date of issue of the promotion code (both days inclusive)
Jet Airways will email the cardholder's unique discount voucher code on the email address as recorded in HDFC Bank Debit Card account within a period of 10 working days after receipt of the Debit Card fees
The discount code will not be extended after the expiry of its validity date
To avail of the discount each eligible card member will be given a unique promotion code which will be mentioned in the e-mail communication
The discount code can be redeemed only through www.jetairways.com, India country site
The card holder will need to enter the promotion code in the promotion field on www.jetairways.com
The promotion code will be available for one time usage only and will become invalid upon utilization
Payment of taxes/surcharges/fees/applicable levies and ticketing must be done instantly at the time of redeeming on www.jetairways.com
Payment for the balance fare and applicable taxes/surcharge/fees/levies must be made using the JetPrivilege - HDFC Bank Debit Card only
In event a cardholder uses the discount code of another JetPrivilege - HDFC Bank Debit Card holder without the original owner's consent then the cardholder who has utilized such codes will have to pay Jet Airways (India) Limited the amount of discount benefits availed against such codes
Seats under this offer are subject to availability. Jet Airways or HDFC Bank Ltd. does not guarantee availability of seats under this Offer
Once booked and ticketed under a particular guest name, the ticket is non - transferable
Once booked and ticketed if the guest is unable to fly on the date of travel, then he/she can cancel the ticket and get a refund of the amount booked or get it re-issued but as per the terms of ticketing for the fare class in which the ticket was booked
If the ticket is cancelled, then the amount of refund will be less of the discount amount availed
Upon cancellation of the original booking, the discount code will be deemed utilized and will not be reinstated under any circumstances
Cancellations/Refund/Reissues will be subject to Jet Airways ticketing policies and rules governing cancellation/refund/reissues of fares, fees, taxes, surcharge, levies and will be subject to any other applicable additional charges
The card holder or guest cannot make new bookings against the cancelled booking and seek to re-utilize the discount code
In the event cardholder has availed of the Discount Code issued to him at the time of enrollment/annual renewal and if the card holder wishes to close his/her Debit Card account with HDFC then the annual fees will not be refunded to the card holder in case the fees have been paid. In case the fees have not been paid but the cardholder has utilized the discount code, then the cardholder will have to make payment for the amount of discount availed on the ticket
Certain airports in India levy an airport development fee for every domestic/international travel. Such taxes are charged at the time of booking. Certain airports also levy additional charges at the time of actual travel. In case of cancellation of travel, refund of such taxes will be subject to policies governing refund of such taxes/levies
All Card holders waive any and all rights of claim with regards to the Offer against Jet Airways (India) Limited
The decision of Jet Airways (India) Limited will be final and binding on all the card holders participating in this offer and that the same is non-contestable
Jet Airways (India) Limited and HDFC Bank Ltd. reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons
This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways including the base fare waiver ticket offer available on the JetPrivilege - HDFC Bank Debit Card
This Offer is subject to the applicable rules and regulations as may be in force in respective jurisdictions/states
This Offer is purely optional to people traveling on Jet Airways
The carriage is subject to Jet Airways regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways policies and procedures
Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai
Payment of fees/service charges/all other amounts due from the card holder to HDFC Bank Ltd. from usage of the HDFC Bank Debit Card by the card holder under this offer and/or otherwise will be governed by HDFC terms and conditions and the card member terms and conditions
HDFC does not hold any warrant or make any representation of the availability, delivery,quality,merchantability or suitability of offer and/or products/services under this offer and that Jet Airways shall be solely liable for the same
Any disputes regards the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways directly and that HDFC will not entertain any communication in this regard
HDFC Bank Ltd shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the card holder directly or indirectly, by use or non-use of products/services under this Offer
Jet Airways or HDFC Bank Ltd. will not be responsible in case the email address provided is incorrect or if the mail bounces back due to any reason
5% Online Discount:-
JetPrivilege HDFC Bank World/ Signature Debit Card members are entitled to receive a discount of 5% ("Offer") for every domestic/international revenue tickets booked on www.jetairways.com
The online discount will be applicable on international flights originating from India only and if the payment is made in INR currency only. In event if the cardholder is trying to book any international flight originating out of India and the payment is in international currency, the online discount will not be applicable. For example if a cardholder is booking Dubai-Bombay on jetairways.com (India country site) and the payment is to be made in AED then the discount will not be applicable.
JetPrivilege - HDFC Bank World and Platinum Debit Card members will require to quote the promotion code "JTHDFC" in the "Promotion Code" field at the time of choosing his/her itinerary on jetairways.com
The online discount code entitles the cardholder to receive a discount of 5% on one-way or return revenue tickets for travel on Jet Airways' domestic and international flights
The discount is available only for Jet Airways marketed and operated, marketed and operated, Jet Airways marketed operated Jet Airways marketed codeshare flights. Jet Airways marketed and other airline operated codeshare flights or interline travel booked on www.jetairways.com is not eligible for the discount
The online discount is available only for travel in Economy cabin and in any booking fare class excluding award travel on Jet Airways . Eligible booking classes on jetairways.com are as follows - Y, M, T, U, N, L, Q, S, K, H, V, O, W are as follows - Y, U, K, S, H, E, X, N, Q, M, O, G (excluding 9W*/OAL, Interline, Award Travel & Groups)
The online discount code is voluntarily transferable
The discount promotion code can be redeemed only through www.jetairways.com, India country site
The online discount code will be available every time a cardholder books revenue tickets on www.jetairways.com, India country site
Under the online discount offer; 5% of the base fare component of the ticket will be discounted. The cardholder will have to bear remaining base fare in excess of discounted 5%, along with additional charges such as fees, taxes, surcharges and other levies as applicable on the ticket at the time of booking and/or travel
Payment of taxes/surcharges/applicable levies and ticketing must be done instantly at the time of redeeming on www.jetairways.com
Payment for balance fare and applicable taxes/surcharge/levies must be made using the JetPrivilege - HDFC Bank World/Platinum Debit Card only
Black-out periods or restrictions could apply
Once booked and ticketed under a particular guest name, the ticket is non - transferable
Once booked and ticketed if the guest is unable to fly on the date of travel, then he/she can cancel the ticket and get a refund of the amount booked or get it re-issued but as per the terms of ticketing for the fare class in which the ticket was booked
If the ticket is cancelled, then the amount of refund will be less of the discount amount availed
Cancellations/Refund/Reissues will be subject to Jet Airways ticketing policies and rules governing cancellation/refund/reissues of fares, fees, taxes, surcharge, levies and any other applicable additional charges
The discount code is available for use only through www.jetairways.com. If the cardholder cancels the ticket and makes a fresh booking through any other channel against the original booking then the benefit of the Offer will not be applicable
Certain airports in India levy an airport development fee for every domestic/international travel. Such taxes are charged at the time of booking. Certain airports could also levy additional charges at the time of undertaking the journey. In case of cancellation of travel, refund of such taxes will be subject to policies governing refund of such taxes/levies
All Card holders waive any and all rights of claim with regards to the Offer against Jet Airways (India) Limited
The decision of Jet Airways (India) Limited will be final and binding on all the card holders participating in this offer and that the same is non-contestable
Jet Airways (India) Limited and HDFC Bank Ltd. reserves the rights to change, amend, withdraw and/or alter any of the terms and conditions of this Offer at anytime without prior notice of giving any reasons
This Offer is an independent offer and cannot be combined with any other promotional offer from Jet Airways including the base fare waiver ticket, and Rs. 750 discount on return travel offer available on the JetPrivilege - HDFC Bank Debit Card
This Offer is subject to the applicable rules and regulations as may be in force in respective jurisdictions/states
This Offer is purely optional to people traveling on Jet Airways
The carriage is subject to Jet Airways regulations relating to the conditions of contract respectively and all other terms and conditions regarding Jet Airways policies and procedures
Disputes, if any, will be subject to Indian laws and shall be subject exclusively to the jurisdiction of the courts in Mumbai
Payment of fees/service charges/all other amounts due from the card holder to HDFC Bank Ltd. from usage of the HDFC Bank Debit Card by the card holder under this offer and/or otherwise will be governed by HDFC terms and conditions and the card member terms and conditions
HDFC does not hold any warrant or make any representation of the availability, delivery, quality, merchantability or suitability of offer and/or products/services under this offer and that Jet Airways shall be solely liable for the same
Any disputes regards the availability, delivery, quality, merchantability or suitability of this offer and/or products/services must be addressed by the card member in writing to Jet Airways directly and that HDFC will not entertain any communication in this regard
HDFC Bank Ltd shall not be liable for any loss or damage whatsoever that may be suffered or for any personal injury that may be suffered to the card holder directly or indirectly, by use or non-use of products/services under this Offer
Annual / Renewal Fees:-
Annual Fees will be charged in first month from the date of issuance of the Card and after completion of every 12 months thereafter
HDFC Bank will not be responsible for any disputes regarding accruals of JPMiles in respect of flights taken or any other activities resulting in accrual of JPMiles under the JetPrivilege Programme or under the Extra JPMiles Programme. It is further clarified that JPMiles purchased by HDFC Bank will be used only towards Qualifying Expenditure and will not be adjusted against JPMiles earned by a Personal Dual Branded Debit Cardholder in respect of flights taken or any other activities resulting in accrual of JPMiles under the JetPrivilege Programme or under the Extra JPMiles Programme.
The issuance of air tickets on redemption of JPMiles or any benefits provided to members of the JetPrivilege Programme shall be in accordance with the terms and conditions of the JetPrivilege Programme, and the same will be communicated by Jet to the Personal Dual Branded Debit Cardholders and to HDFC Bank. Cardholders will have to contact Jet for any query or claims with respect to redemption of JPMiles or with regard to any benefits under the JetPrivilege Programme, and HDFC Bank shall not be required to deal with any such query or claim or be liable or responsible for the same in any manner whatsoever.
Enrollment Benefit:-
The enrollment/renewal benefits (applicable as per the variant) and discount voucher will not be available if Personal Dual Branded Debit Card holders Annual Fees are waived off for any reasons.
Effective 15th Novemeber 2017, the enrollment benefit will not be applicable for any issuance.
Annual Renewal First Swipe Bonus:-
Personal Dual Branded Debit Card holders will qualify for First Swipe upon undertaking first spend transaction on his/her Debit Card within a period of 90 days since Card issuance / renewal date
No minimum amount applicable for this Bonus
A spend transaction on additional cardholder's account will qualify primary cardholder for First Swipe Bonus JPMiles
First Swipe Bonus JPMiles is a one-time bonus
Card fees and other applicable charges will not qualify for First Swipe Bonus JPMiles
Spends JPMiles:-
Personal Dual Branded Debit Card holders will qualify to earn Spends JPMiles upon undertaking spends transactions
Spends JPMiles will reflect within a period of 40 working days.from the date of your eligible transactions for JPMiles
Additional Debit cardholder's Spends JPMiles will reflect into Primary cardholder's JetPrivilege membership account
In event of a spends transaction reversal proportionate Spends JPMiles will be negated from the card holder's subsequent Spends JPMiles
Online Bonus JPMiles:-
Online Spends JPMiles upon purchase of revenue airline tickets on www.jetairways.com.
Purchase of redemption tickets or any other merchandise apart from revenue tickets will not qualify for Online Bonus JPMiles
In event of a ticket cancellation proportionate Online Bonus JPMiles will be negated from the cardholder's subsequent Online Bonus JPMiles
Additional Debit card holder's Online Spends JPMiles will be Debited into primary cardholder's JetPrivilege membership account
16.24.11
EXTRA JPMiles
1.1 These Terms and Conditions apply to those
JetPrivilege HDFC Bank Debit Cardholders who are
eligible to earn EXTRA JPMiles.
1.2 The HDFC Bank and Pinpoint India reserve the
right to add, alter, modify, change or vary all
or any of these terms and conditions at any time
and without prior notice.
1.3 The following cards are eligible to earn EXTRA
JPMiles:
Debit Card
JetPrivilege HDFC Bank World Debit Card
1.4 All other regular credit and debit card conditions
apply, including the Banks Reward Redemption terms
and conditions. JPMiles once credited will be
governed by JetPrivilege terms and conditions.
2. How does EXTRA JPMiles work?
2.1 EXTRA JPMiles programme enables cardholders
to earn EXTRA JPMiles when they transact with
participating EXTRA JPMiles Partners.
2.2 Details of participating EXTRA JPMiles Partners
are sent by Pinpoint to HDFC Bank. Pinpoint has
the sole responsibility that complete details
are sent to ensure EXTRA JPMiles are correctly
allocated by the Bank.
2.3 The EXTRA JPMiles will not reflect on the
HDFC Bank monthly statement.
2.4 EXTRA JPMiles Partner is a merchant who has
agreed to provide EXTRA JPMiles to eligible JetPrivilege
HDFC Bank Credit and Debit Cardholders when they
transact with their debitcard at the designated
EXTRA JPMiles Partners outlet.
2.5 EXTRA JPMiles are provided by EXTRA JPMiles
Partners per Rs.150 spent using an eligible JetPrivilege
HDFC Bank DebitCard and are automatically added
to the cardholder's JPMiles balance on a monthly
basis.
3. Earning EXTRA JPMiles
3.1 EXTRA JPMiles are issued per Rs.150 spent
on the eligible Card and rounded up or down to
the nearest whole point for each eligible transaction.
3.2 The number of EXTRA JPMiles offered varies
between EXTRA JPMiles Partners.
3.3 EXTRA JPMiles Partners may change from time
to time. To Review the latest list of EXTRA JPMiles
Partners within the EXTRA JPMiles programme, click
here.
3.4 If a cardholder returns any goods purchased
with the eligible card from a participating EXTRA
JPMiles Partner, or the card is credited in connection
with a disputed transaction, EXTRA JPMiles will
be accordingly adjusted for the amount reversed.
3.5 Extra JPMiles will not be considered for accrual
of Tier Points feature against spends on the JetPrivilege
HDFC Bank Co-brand DebitCard.
4. Keeping track of Cardholder's EXTRA
JPMiles
4.1 EXTRA JPMiles are added to the cardholder's
JetPrivilege Membership account monthly and can
be viewed in JetPrivilege member's account on
www.jetairways.com. The EXTRA JPMiles will reflect
as one credit in your JetPrivilege Membership
account and will be a sum total of all transactions
at EXTRA JPMiles Partners as reflecting in your
statement.
4.2 The EXTRA JPMiles will be credited into your
JetPrivilege Membership account within 60 days
of transaction.
4.3 In case the number of EXTRA JPMiles earned
are incorrect, cardholders must contact the Phone
Banking Unit of HDFC Bank within 45 days. EXTRA
JPMiles may be adjusted if JPMiles are found to
have been incorrectly credited or debited for
whatever reason.
4.4 In case of any disputes, cardholders are required
to present the relevant original payment receipts
and debitcard sale slips for further investigation
by the Bank and / or Pinpoint India. In all such
cases, the decision of the Bank and Pinpoint India
shall be final.
4.5 Any dispute arising out of the EXTRA JPMiles
programme will be subject to the jurisdiction
of courts in Mumbai only.
4.6 HDFC Bank, Jet Airways or Pinpoint is neither
responsible for nor guarantees the quality or
defect of the products bought and shall not be
liable in any manner whatsoever for any loss/
damage/ claim that may arise out of use or otherwise
of any goods/ services availed of by the customers.
JPMiles thus earned will be governed by the terms
and conditions of JetPrivilege programme. For
complete set of conditions related to JPMiles
please visit www.jetairways.com
5. Total JPMiles
5.1 Total JPMiles represented in any EXTRA JPMiles
Programme communication are inclusive of the JPMiles
received from the bank per the selected card type
and the EXTRA JPMiles earned at the EXTRA Partner.
Total JPMiles does not include any promotion or
bonus JPMiles awarded by the Bank or JPMiles awarded
by JetPrivilege partner through their association
with Jet Airways.
16.25
LOST OR STOLEN CARDS:
I am aware and accept that to protect my interest,
the facility of reporting Loss of Debit Cards
is available 24 hours on PhoneBanking and during
Banking hours in branch and HDFC Bank will carry
out the request for Hotlisting of my/ our Card.
HDFC Bank will not be liable for any damages on
account of me not being able to use the Hotlisted
Card to carry out any transactions. The Bank shall
not be liable for any loss by the misuse of the
Card prior to the Card being reported as lost/
stolen by me
If a Card is lost or stolen I will file a report
with the local police and send a copy there after
to the Bank. In case of an unsigned Card, I will
be liable for all charges incurred on it. The
Bank will hot-list /cancel the Card within 24hrs.
of receiving such information.
16.25.1
If the Cardholder looses
his Card overseas, he may either follow the above
procedure or may report the loss through the Visa
/ MasterCard Global Emergency Assistance help-lines.
In case the Cardholder uses the Visa / MasterCard
Global Emergency Assistance services then the
charges for usage of such services shall be borne
by the Cardholder.
16.25.2
The Cardholder shall
take cognizance of the fact that once a Card is
reported lost, stolen or damaged and is subsequently
found, the same shall be promptly cut in half,
returned to the Bank and adequate care taken to
prevent its misuse.
16.25.3
The Cardholder is responsible
for the security of the Card and shall take all
steps towards ensuring the safe keeping there
of. In the event ,Bank determines that the aforementioned
steps are questionable, financial liability on
the lost or stolen Card would rest with Cardholder.
16.25.4
Replacement Card may
be issued by the Bank provided that the Cardholder
has in all respects complied with the Terms and
Conditions pertaining to the same.
16.26
Services from Visa
/ MasterCard Global Assistance:
The communications and arrangements of services
of the Emergency Assistance program are provided
by a third-party service provider and are paid
for by Visa/MasterCard International. The Cardholder
is responsible for the cost of any and all medical,
legal or other services used. Assistance is provided
on a best effort basis and may not be available
due to problems of time, distance or locations.
The medical and/or legal professionals suggested
and/or designated by VISA International are not
employees of Visa International and, therefore,
they are not responsible for the availability
use, acts, omissions, or results of any medical,
legal or transportation service. The Bank does
not accept any responsibility for the arrangement
or the use of such services.
16.27
ATM USAGE:
16.27.1
For all cash/cheque
deposit transactions at the ATM, the Cardholder
agrees that the ATM will produce a receipt and
that no other receipt will be issued. All cash
and cheque deposits will be subject to verification
by the Bank / Bank’s Representatives and
this verified amount will be binding on the Cardholder.
The same will be processed on the next working
day.
16.27.2
The Cardholder agrees
that requests on the ATM such as cheque book requisitions
and duplicate account statement request will be
processed normally on the next working day.
16.27.3
The Bank may levy charges
on use of its own ATMs / ATMs of other Banks and
the Bank may from time to time change the Service
Charges. These Service Charges will be displayed
on the Bank’s Website. As and when levied,
these charges will be deducted from the Cardholder's
account linked to the Card. In the situation that
the account does not have sufficient funds to
deduct such fees, the Bank reserves to right to
deny such transactions. As such the decision of
the Bank would be binding on the Cardholder.
16.27.4
The type of transactions
offered on other Bank’s ATMs using the Bank’s
Cards may differ from those offered on the Bank's
own network. The Bank will only support the minimum
transaction set that will be offered at the ATMs
belonging to other networks. The Bank reserves
the right to change the transaction set without
any notice to the Cardholder.
16.28
The Card is operable
with the help of a confidential PIN at ATM locations.
The Cardholder's PIN shall be mailed/couriered
to him at the address specified by the Cardholder.
The PIN should never be disclosed to any person
or written down where any other person may discover
it. Any such disclosure or inadequate protection
of the confidentiality of the PIN is entirely
at the Cardholder's risk. All transactions conducted
with use of the PIN will be the Cardholder's responsibility
and he will abide by the record of the transaction
as generated.
16.29
The Card is acceptable
at any Visa/MasterCard/Cashnet ATM network belonging
to institutions other than HDFC Bank in India
and abroad. The Bank will not accept responsibility
for any dealings the Cardholder may have with
the other institutions including but not limited
to such services. Should the Cardholder have any
complaints concerning any Plus/Cirrus ATM network
establishment, the matter should be resolved by
the Cardholder with the establishment and failure
to do so will not relieve him from any obligations
to the Bank. However, the Cardholder should notify
the Bank of this complaint immediately.
16.30
There will be separate
service charges levied for any additional facilities
that will be announced by the Bank from time to
time and deducted from the Cardholder's account
linked to the Card. In the situation that the
account does not have sufficient funds to deduct
such fees, the Bank reserves to right to deny
such transactions. As such the decision of the
Bank would be binding on the Cardholder.
16.31
The type of transactions
offered on ATMs of other Banks may differ from
those offered on the Bank's own network. The Bank
will only support the minimum transaction set
that will be offered at the ATMs belonging to
other networks. The Bank reserves the right to
change the transaction set without any notice
to the Cardholder.
16.32
Merchant Location
Usage:
The Card is acceptable at all electronic Merchant
Establishments in India and abroad which display
the Visa Electron /Flag/ Maestro/ MasterCard logo.
W.e.f. 1st December 2013,
Customer will need to use his ATM PIN when
using his HDFC Bank Debit Card at any retail
outlet in India.
Transactions with incorrect PIN or those
without a PIN will be declined.
16.32.1
The Card is for Electronic
use only and will be acceptable only at Merchant
Establishments, which have an EDC terminal. Any
usage of the Card other than electronic use will
be considered as Unauthorised and the Cardholder
will be solely responsible for such transactions
unless there is a specific offer by HDFC Bank
to the customer.Electronic usage is construed
as the charge slip/transaction slip printed electronically
from the EDC terminal. Visa Cards may also
be used for carrying out Ecom transaction on Verified
by Visa sites using a PIN.
16.33
The Card is operable
with the help of the Cardholder's signature (only
incase of Card's issued with Visa Electron
/ Flag / Master Card logo) or the PIN
(Maestro) at EDC terminals installed
at Merchant locations depending on the functionality
of the EDC terminal.
16.34
Transactions are deemed
authorised and completed once the EDC terminal
generates a sales slip. The amount of the transaction
is debited from the primary account linked to
the Card immediately. The Cardholder should ensure
that the Card is used only once at the merchant
location for every purchase. The sales slip will
be printed each time the Card is used and the
Cardholder should ensure that there is no multiple
usage of Card at the Merchant location at the
time of purchase.
16.35
The Bank will not accept
responsibility for any dealings the Cardholder
may have with the merchant including but not limited
to the supply of goods and services. Should the
Cardholder have any complaints concerning any
Visa Electron / Maestro merchant establishment,
the matter should be resolved by the Cardholder
with the merchant establishment and failure to
do so will not relieve him from any obligations
to the Bank. However, the Cardholder should notify
the Bank of this complaint immediately.
16.36
The Bank accepts no
responsibility for any surcharge levied by any
Merchant Establishment and debited to the Cardholder's
account with the transaction amount. However,
at Railway stations and Petrol pumps, transaction
charges as per industry practice will be applicable.
16.37
The Cardholder must
sign a Sales Slip whenever the Card is used at
a Merchant Establishment and should retain his
copy. The Bank at an additional charge may furnish
copies of the Sales Slip. Any Sales Slip signed
by the Cardholder, and which can be proved as
being authorised by the Cardholder will be his
liability.
16.38
Any charge or other
payment requisition received from a Merchant Establishment
by the Bank for payment shall be conclusive proof
that the charge recorded on such requisition,
was properly incurred at the Merchant Establishment
in the amount and by the Cardholder referred to
in that charge or other requisition, as the case
may be, by the use of the Card except where the
Card has been lost, stolen or fraudulently misused,
the burden of proof for which shall be on the
Cardholder.
16.39
In case, a merchant
wishes to cancel a completed transaction due to
an error or on account of merchandise return,
the earlier sales receipt must be cancelled by
the merchant and a copy of the cancelled receipt
must be retained in his possession. Reversal/Refunds
of debits due to such transactions will be processed
manually & the cancelled sales slip needs
to be produced by the Cardholder, if called for.
16.40
All Refunds and Adjustments
due to any merchant / device error or communication
link will be processed manually and the account
will be credited after due verification and in
accordance with Visa/MasterCard rules and regulations
as applicable. The Cardholder agrees that any
debits received during this time will be honoured
only based on the Available Balance in the account(s)
without considering this Refund. The Cardholder
also indemnifies the Bank from such acts of dishonoring
the payment instructions.
16.41
The Card is not to
be used at the Hotels during Check-in and also
at other locations where paying arrangement is
done before completion of the purchase transaction
or service.
16.42
The Card should not
be used for any Mail Order / Phone Order purchases
and any such usage will be considered as Unauthorised
and the Cardholder will be solely responsible
unless there is a specific offer by HDFC Bank
to the Cardholder.
16.43
Quality of Goods
and Services:
The Bank shall not be in any way responsible for
merchandise, warranty or services purchased or
availed of by Cardholder from Merchant Establishments
including on account of delay and delivery, non-delivery,
non-receipt of goods or receipt of defective goods
from the order placed by the Cardholder. It must
be distinctly understood that the Card facility
is purely a facility to the Cardholder to purchase
goods or avail of services and the Bank holds
out no warranty or makes no representation about
quality, quantity, delivery or otherwise howsoever
regarding the goods or services, and any dispute
must be resolved by the Cardholder with the Merchant
Establishment.
16.44
CARD USAGE:
16.44.1
The Cardholder agrees
that in case he has multiple accounts with the
Bank, the Bank will decide the number of accounts,
which will have the Card facility on them.
16.44.2
In case of Cards linked
to multiple accounts, transactions at Visa/PLUS
or MasterCard/Cirrus ATMs and Visa Electron/Maestro
Merchant Establishments will be effected on the
primary account linked to the Card. In case there
are no funds in this account, the Bank will not
honour the transactions even if there are funds
available in the other accounts linked to the
same Card.
16.45
The Bank will debit
the accounts linked to the Card for the value
of all purchases of goods or services, cash, fees,
charges and payments effected by the use of the
Card ("Transactions"). All Transactions will be
reflected in the Account Statement of the Account(s),
which are linked to the Card. Such statements
shall be mailed to the Cardholder as per defined
frequency to the mailing address as per the customers
records with the Bank.
16.46
The Cardholder agrees
that the Bank's record of transactions pertaining
to his account(s) is conclusive and authentic.
16.47
The annual fees will
be debited to the account linked to his Card on
application/renewal at the Bank's prevailing rate.
These fees are not refundable.
16.48
The Cardholder is advised
to retain a record of transactions generated by
the ATM / EDC terminal at Merchant Establishments
with him.
16.49
The Cardholder will
be allowed to withdraw through the ATM the available
balance in his account or a stipulated predefined
limit per day, whichever is lower. This per day
limit will be determined by the Bank and may be
changed at any time at the Bank's sole discretion
without notice to the Cardholder. Cardholder agrees
that cash withdrawals will be subject to tax as
applicable from time to time.
16.50
The Cardholder agrees
not to attempt to withdraw/purchase using the
Card unless sufficient funds are available in
the account. The onus of ensuring adequate account
balances is entirely on him. Accounts that violate
this condition will be classified as overdrawn
accounts and he will have to rectify the account
balance position immediately. In every such situation
where the account gets overdrawn,interest charges
will be levied on the debit balance in the account.
This charge will be determined by the Bank and
will be announced from time to time.
16.51
In the event of an
account being overdrawn due to Card transactions,
the Bank reserves the right to set off this amount
against any credit lying in any of the Cardholder's
other accounts held jointly or singly without
giving any notice.
16.52
The responsibility
for any misuse on the Card, once the Card/PIN
has been delivered at the address specified by
the customer, will rest with the customer and
not the Bank.
16.53
Nothing in these Terms
and Conditions shall affect the Bank's right of
set-off, transfer and application of monies at
law or pursuant to any other agreement from time
to time subsisting between the Bank and Cardholder.
16.54
INTERNATIONAL TRANSACTIONS
16.54.1
The exchange rate used
for all foreign currency transactions will be
decided by the Bank and will be binding on the
Cardholder.
16.54.2
There are certain Transactions initiated on merchants located outside India which may get processed without PIN depending on the guidelines followed in the respective countries.
16.54.3
RESIDENTS:
As per RBI guidelines, the Cardholders need not
submit documentary evidence like invoice/bills,
etc. for the use of the Card for permitted purposes
as per the Exchange Control Regulations, if the
remittance involved is less than permissible limit
(presently USD10000) or its equivalent and prima
facie meets the Exchange Control Regulations.
16.54.4
As per RBI guidelines,
in case the amount on account of use of the Card
during visits abroad exceeds the Cardholder's
foreign exchange entitlements, the Cardholder
should provide documentary evidence for the usage
of foreign exchange utilised. The Bank is authorised
to report the matter to the regional office of
the Exchange Control department giving full details.
16.54.5
As per the Exchange
Regulations, for every foreign currency transaction
the Cardholder should submit (a) duly completed
A2 form and (b) his passport endorsed for the
foreign currency utilised.
16.54.6
In case the Cardholder
is not contactable or not able to submit the same
within the reporting time as specified by RBI,
the Cardholder authorises and indemnifies the
Bank to fill in and submit the request for purchase
of foreign exchange (A2 form) on behalf of the
Cardholder.
16.54.7
NON RESIDENTS:
The Cardholder authorises and indemnifies the
Bank to fill in and submit the request for purchase
of foreign exchange (A2 form) on behalf of the
Cardholder.
16.55
DISPUTES:
A sales slip with the signature of the Cardholder
together with the Card number noted thereon shall
be conclusive evidence as between the Bank and
the Cardholder as to the extent of liability incurred
by the Cardholder and the Bank shall not be required
to ensure that the Cardholder has duly received
the goods purchased / to be purchased or has duly
received the service availed or to be availed
to the Cardholder's satisfaction.
16.56
The Bank shall make
bonafide and reasonable efforts to resolve an
aggrieved Cardholder's disagreement with the applicable
charge indicated in the statement within six
months of receipt of the notice of disagreement.
If after such effort, the Bank determines that
the charge indicated is correct then it shall
communicate the same to the Cardholder along with
details including a copy of the Sales Slip or
payment requisition.
16.57
The Bank accepts no
responsibility for refusal by any establishment
to honour the Card.
16.58
As per Visa/Master
Card International Operating Regulation, the complete
resolution of the dispute may take upto six months.
In case the customer wants to dispute any transaction,
the same should be informed to the Bank within
15 days from the date of the transaction.
16.59
Exclusion of Liability:
Without prejudice to the foregoing, the Bank shall
be under no liability whatsoever to the applicant
in respect of any loss or damage arising, directly
or directly out of:
16.59.1
Any defect in goods
or services supplied.
16.59.2
The refusal of any
person to honour or accept a Card.
16.59.3
The malfunction of
any computer terminal.
16.59.4
Effecting transaction
instruction other than by a Card holder or effecting transaction by cardholder under duress.
16.59.5
Any statement made
by any person requesting the return of the Card
or any act performed by any person in conjunction.
16.59.6
Handing over of the
Card by the Cardholder to anybody other than the
designated employees of the Bank at the Bank's
premises.
16.59.7
The exercise by the
Bank of its right to demand and procure the surrender
of the Card prior to the expiry date displayed
on its face, whether such demand and surrender
made and/or procured by the Bank or by any person
or computer terminal.
16.59.8
The exercise by the
Bank of its right to terminate any Card.
16.59.9
Any injury to the credit
character and reputation of the applicant alleged
to have been caused by the re possession of the
Card and/or, any request for its return or the
refusal of any Merchant Establishment to honour
or accept the Card.
16.59.10
Any mis-statement,
mis-representation, error or omission in any details
disclosed by the Bank.
16.59.11
Decline of a charge
because of excess foreign exchange entitlements
as prescribed by RBI guidelines issued from time
to time, or the Bank becoming aware of the Cardholder
exceeding his entitlements.
16.59.12
Decline of transaction
due to any reason at a Merchant location / ATM.
16.60
INSURANCE BENEFITS:
16.60.1
The Cardholder specifically acknowledges that the Bank will not be liable in any manner whatsoever by virtue of any insurance cover provided, and that the insurance company will be solely liable, in case of a death of a Cardholder and shall not hold the Bank responsible for any matter arising out of or in connection with such insurance cover, whether for or in respect of any deficiency or defect in such insurance cover, recovery or payment of compensation, processing or settlement of claims or otherwise howsoever, and all such matters shall be addressed to and sorted out directly with the Insurance company.
16.60.2
The Cardholder further acknowledges that the insurance cover so provided will be available to the Cardholder only as per the terms of the relevant insurance policy in force, and only so long as the Cardholder is and remains a Cardholder of the Bank with his account maintained in good standing. On the Card/account being cancelled or withdrawn temporarily or permanently for whatever reason, the benefit of such insurance cover shall automatically and ipso facto cease to be available from such date of cesser of Card/account. Further the Cardholder also agrees that even during continuation of his Card/account, the Bank may at any time (after giving 30 days notice) suspend, withdraw or cancel the benefit of such insurance cover, and there will no binding obligation on the Bank to continue this benefit.
16.60.3
For Claims under
Zero Liability to be accepted & processed, the cardholder should have carried out at least 1 purchase transaction using the Debit Card, within 90 days prior to the event date/ date of the disputed purchase transaction.
For Claims under personal accident death cover
/ fire & burglary insurance / loss of checked
baggage insurance, the cardholder should have carried out at least 1 purchase transaction using the Debit Card, within 30 days prior to the event date/ date of the disputed purchase transaction.
Additionally, for accidental death claims, in the scenario of unfortunate demise of the cardholder before completion of 30 days the Bank shall, on receipt of such a claim from the claimant (nominee of customer's account / legal heir), raise the claim with the Insurance Company on a best effort basis. However, acknowledgement of this claim by HDFC Bank would not be an admission of liability, as the claim received will be processed & investigated by the Insurance Co & their decision will be final & binding. HDFC Bank will not be liable for the decision taken by the Insurance Co.
16.60.4
In the event the Insured Person(s) having multiple Cards issued by the Insured named in the Schedule, the Insurance Policy shall be applicable only for the Card, which has the highest Sum Insured / limit of Indemnity".
16.61
TERMINATION:
16.61.1
The Cardholder may
discontinue this facility any time by a written
notice to the Bank accompanied by the Return of
the Card cut into two diagonally. In the event
charges are incurred on the Card after the Cardholder
claims to have destroyed the Card, the Cardholder
shall be entirely liable for the charges incurred
on the Card whether or not the same are the result
of the misuse and whether or not the Bank has
been intimated of the destruction of the Card.
In case of a dispute on any transaction, Cardholder
can notify the Bank and the Bank can raise a chargeback
as per regulations of Visa/ MasterCard.
16.61.2
The Bank shall be entitled
to discontinue this facility at any time by canceling
the Card by giving 30 days' notice and shall be
deemed to have been received by the Cardholder
within 30 days of posting to the Cardholders'
address in India, last notified in writing to
the Bank.
16.61.3
The Bank reserves the
right to disclose customer information to any
court of competent jurisdiction, quasi judicial
authorities, law enforcement agencies and any
other wing of Central Government or State Government.
15.61.4
In case the Bank notices
unusual and abnormal transaction patterns in the
use of the Card, the Bank will try to establish
contact with the customer on the registered phone
number of the customer available on its records
to verify the bonafideness of the card transaction.
Failure on the part of the Bank to establish contact
with the customer, the Bank may restrict/ terminate
the use of the Card without any further notice,
if the Bank reasonably believes it necessary in
the interests of the Cardholder and / or for security
reasons.
16.62
Indemnity:
I agree to indemnify the Bank against all liabilities,
losses, damages and expenses which the Bank may
sustain or incur either directly or indirectly
as a result of :
16.62.1
Negligence / mistake
or misconduct by me.
16.62.2
Breach or non-compliance
of the rules/Terms and Conditions relating to
the Card and the account.
16.62.3
Fraud or dishonesty
relating to any transaction by me or my employees/
agents.
16.63
ATMs / EDC terminals
are machines and errors could occur while in operation.
I agree to indemnify the Bank for any such machine
/ mechanical errors/failures.
16.64
I shall indemnify and
hold harmless the Bank from any and all consequences
arising from me not complying with The Exchange
Control Regulations of the RBI.
16.65
TERMS:
16.65.1
HDFC Bank reserves
the right to issue either Visa Card/MasterCard/
Maestro Card to the customer.
16.65.2
The Cardholder shall
be deemed to have unconditionally agreed to and
accepted these Terms and Conditions by signing
the Card application form, acknowledging the receipt
of the Card in writing, by signing the reverse
of the Card, by performing a transaction with
the Card or by requesting of activation of the
Card to the Bank/PhoneBanking or once the deliverable
has been delivered by the Bank at the address
specified by the customer.
16.65.3
The Bank reserves the
right to revise policies, features and benefits
offered on the Card and alter these Terms and
Conditions from time to time and may notify the
Cardholder of any such alterations through an
appropriate channel. The Cardholder will be bound
by such alterations unless the Card is returned
to the Bank for cancellation before the date upon
which any alteration is to have effect.
16.65.4
The Bank may introduce
new services from time to time. The existence
and availability of the new functions will be
notified to the Cardholder as and when they become
available, through HDFC Bank website or any mode
of communication deemed fit by the Bank. The changed
Terms and Conditions applicable to the new services
shall be communicated to the Cardholder. By using
these new services, the Cardholder agrees to be
bound by the Terms and Conditions applicable.
16.65.5
These TERMS form the
contract between the Cardholder and the Bank.
By applying for HDFC Bank Debit Card and accessing
the service the Cardholder acknowledges and accepts
these Terms and Conditions. These Terms and Conditions
will be in addition to and not in derogation of
the Terms and Conditions relating to any account
of the customer.
16.66
Turn around Time for Debit Card:
16.66.1
The customer will be issued an inactive Instant Debit Card at the branch. The activation of your Instant Debit Card will be done within next working day.
16.66.2
The personalized Debit Card delivery at registered mailing address will depend upon the location of your mailing address. Please find below the expected TAT for your personalized Debit Card delivery from the day of request acceptance:
For Metro Location Delivery - 5 Working Days For Urban Location Delivery - 6 Working Days For Rural Location Delivery- 7 Working Days
17.
EMAIL STATMENTS
17.1.1
I/We agree to discontinue the Physical Statements
being sent to me.
17.1.2
I/We understand
that the email statements are for my/our convenience.
HDFC Bank shall not be liable or responsible for
any breach of secrecy because the statements are
being sent to the registered email ID.
17.1.3
I/We shall
verify the authenticity of the emails I/We receive.I/We
shall not hold the Bank responsible for any statement
received from frauds/imposters.I/We shall not
hold the Bank liable if any problem arises with
my/our computer network because of me/ us receiving
statements from the Bank.
17.1.4
I/We are
authorised by the other holders to receive the
Statements in the registered email address.
17.1.5
I/We shall
inform the Bank in writing if there is any change
in the information given .
17.1.6
The Bank
shall not be responsible if I/we do not receive
statement due to incorrect email address and technical
reasons.
17.1.7
I/We confirm
to have read and understood the Terms & Conditions.
17.1.8
This registration
will override any "Hold Statement" facility availed
in the past
17.1.9
I / We authorize the
Bank to send the monthly statement of account
to our email id as mentioned in the account opening
form. I / We understand that all accounts linked
to the Customer ID of the 1st applicant will be
registered for Free Email Statements.
17.2.
Important
Note
17.2.1
The Customer
ID registered should be of the primary account
holder only.
17.2.2
Email Statements
will not be dispatched incase a secondary account
holder registers for the facility.
17.2.3
For NRI
/NRI Preferred Banking customers, who are currently
availing combined monthly statement facility (across
Savings, Current and Fixed Deposits), the combined
statements would be discontinued and he / she
shall receive separate email statements for only
Savings and Current Accounts, where he / she is
the first holder.
Customers covered under Imperia, Preferred and
Classic programmes will receive combined email
statement for all accounts (across Savings, Current
and Fixed Deposits) linked to the primary customer
id. Combined Email Statement facility is available
with monthly frequency only.
17.2.4
For Email
Statement registered customers, FD advice will
be sent through email. Physical advice will be
discontinued. Incase you wish to have a physical
advice, you are requested to visit the nearest
HDFC branch.
17.2.5
For Current
Accounts the Customer ID of the Company should
to be registered.
17.2.6
The facility
is applicable for Savings Account, Current Account
and Fixed deposits only.
17.2.7
The facility
is available with monthly frequency only.
18.
PASSBOOK
18.1
The Bank shall offer to all its Individual Savings
Account Customers (referred to in subsequent paragraph
as "customers" ) passbook facility free of cost.
18.2
Customer to get their passbook updated from any branch on a regular basis. Customers are
expected to examine the entries as reflected in
the Passbook and immediately intimate the bank
of any errors or omissions. The bank would then
investigate the matter and rectify the discrepancy,
if required
18.3
Bank at
its sole discretion may also, in addition to the
passbook facility, decide to provide its customers
with statement of accounts at monthly/quarterly
or any other frequency and mail the same to the
address registered with the bank.
18.4
Entries
in the Passbook are system generated and thus,
do not require any authentication /signature by
a Bank official.
18.5
In case
the customer fails to get his/her passbook updated
on a regular basis and, transactions to be updated
in the passbook are older than 6 months, the bank
would only provide a statement of account for
the said period after collecting a nominal charge.
18.6
The passbook
only reflects the transactions details in the
account and is to be used for verification of
transactions. Balance as reflected in the passbook
is not to be construed as a balance confirmation
certificate issued by the bank.
18.7
Customer
to ensure safe custody of the passbook and in
case the pass book issued is either lost, stolen,
destroyed or spoilt, customer to make an application
to the bank for issuance of a duplicate passbook.
The bank would issue duplicate Passbook with only
the current month transactions after levying a
nominal charge as specified in the Schedule of
Charges.
19.
INVESTMENT SERVICES ACCOUNT
19.1
The ARN
holder, being HDFC Bank Limited has disclosed
to me/us all the commissions (in the form of trail
commission or any other mode), payable to him
for the different competing Schemes of various
Mutual Funds from amongst which the Scheme is
being recommended to me/us.
19.2
In terms
of SEBI circular no. SEBI/IMD/CIR No.4/ 168230/09
dated June 30, 2009, no entry load will be charged
by the Scheme to the investor effective August
1, 2009. Upfront commission shall be paid directly
by the investor to the AMFI registered Distributors
based on the investors’ assessment of various
factors including the service rendered by the
distributor.
19.3
Applicable
fees will be charged to Private Banking and advisory
customers.
19.4
Authorisation
I/We hereby appoint HDFC Bank Ltd. (“the
Bank”) as my/our agent to purchase and redeem
units of mutual funds (as specified in the clause
18.12 below) on my/our behalf, as may be instructed
by me/us from time to time, on the terms and conditions
mentioned herein. I/We agree that the Bank may
at its sole discretion vary the terms and conditions
or withdraw any of the facilities provided herein
from time to time.
I/We irrevocably authorise the Bank to execute
my /our instructions with regards to purchase
or redemption of the units.
Transaction rights will be pursuant to the customer
executing and granting a mandate in favour of
the bank, in the manner and form as prescribed
by the bank from time to time. A mandate will
be applicable to all Investment Accounts whether
presently existing or to be opened in future.
19.5
Purchase/Sale
Transaction instructions only from Registered
Customers of Investment Services Account would
be processed. Registered customers can only Purchase,
Redeem and Switch Mutual Fund units through this
service.
There may be an Entry and/or Exit Load in Mutual
Fund schemes, which are mentioned in the offer
document. Please check the same before investing.
Investments from residents in the United States
of America and Canada are not permitted in certain
mutual funds. HDFC Bank shall not be liable for
rejections of such applications by Mutual Funds,
where investor is an US and Canada resident.
Purchase instructions shall be processed only
after funds sufficient to cover the purchase price
and other costs and charges have been received
by the Bank.
If for any reasons the Bank is unable to purchase
or redeem the full quantity of units such as instructed
by me/us, the Bank shall be entitled at its discretion
and I/We hereby irrevocably authorised the bank
to purchase or sell (as the case may be) a lesser
quantity of units/securities. The Bank shall not
be responsible for the non execution of my/our
instruction for the entire quantity or the remaining
quantity.
If after execution of any transaction it is for
any reason found that the Bank has not been put
in sufficient funds, I/We shall pay the deficient
amount to the Bank forthwith on demand failing
which the bank may (but shall not be bound to)
square up the transaction at any time at my/our
sole risk and cost. Any loss on such squaring
up will be borne by me/us solely and I/We will
pay to the Bank the additional amount that may
be payable by me/us, the Bank's demand being conclusive.
I/We agree and acknowledge that the facility provided
herein is presently available in respect of select
Mutual Funds only with whom the Bank has entered
into a separate arrangement.
I/We agree and acknowledge that any instruction
given or purported to be given by me/us before
the cut off time as may be intimated by the Bank
to me/us from time to time, would be processed
on the same day. Any instructions received after
the prescribed cut off time will be processed
on the next working day.
I/We acknowledge that the units of the schemes
shall be allotted, redeemed or switched, as the
case may be, at the Net Asset Value (NAV) prevalent
on the date of the application by the Mutual fund,
if the application for purchase, redemption or
switch is received by the Mutual Fund before the
cut-off time as specified by the bank and consistent
with the terms of the Scheme. However the Bank
shall not be liable for any loss that may arise
to me/us as a result of the incorrect NAV applied
on units allotted to me/us by the Mutual Fund.
I/We acknowledge that any transaction request
falling due on a holiday would be processed on
the next business day and respective NAV would
be applicable as per the Mutual Fund's offer document.I/We
acknowledge that transactions once placed cannot
be cancelled.
19.6
Communication
of Instructions
All instructions (including instructions for modification
of this clause) shall be given only by the first
holder above, on behalf of both/all of us and
for these purpose I/We the second and the third
holders above irrevocably constitute the first
holder above as my/our agent. All instructions
given by the first holder above shall be binding
on both/all as if given by each of us personally.
I/We agree that the instructions may be for purchase
of units in the sole name of the first holder
or in the name of the first holder jointly with
other persons to the exclusion of the second or
the third holder. I/We hereby authorise the Bank
to act on such instructions given from time to
time.
The instructions for purchase or redemption of
the units may be given through the Bank's PhoneBanking,
Netbanking, kiosk, Facsimile, Email, Written instruction,
electronically or in any other manner as may be
acceptable to the Bank.
I/We agree and acknowledge that units purchased
by giving instructions through any of the above
modes will be instructed for redemption through
any of the above modes only.
I/We acknowledge that after the first purchase
transaction in any Mutual fund, I/We may not be
permitted to transact for a period of 4 to 7 business
days till the Folio number is allotted, depending
upon the processing time of the Mutual Fund's
Registrar. The Bank does not accept any liability
for delay in processing time at the Mutual Fund's
or Registrar's end.
The Bank may refuse to act on any instruction
unless they are given in a manner and form acceptable
to the Bank or given orally over the telephone
and in accordance with the bank's Phone facility
subject to Bank's right to verify such instructions.
However the bank shall have no responsibility
to determine the authenticity of any instruction
given or purported to be given by me/us. I/We
shall not hold the Bank liable on account of bank
acting in good faith on any of my/our instructions.
The Bank may at its discretion not carry out my/our
instructions where the bank has reasons to believe
(which decision of the Bank I/We shall not question
or dispute) that the instructions are not genuine
or are otherwise improper or unclear or raise
a doubt. The Bank shall not be liable if any instructions
are not carried out for any reasons whatsoever.
I/We clearly agree that the bank needs to receive
clear instructions from me/us to induce the bank
to effect fund transfer activities on behalf of
me/us. I/we agree to indemnify the Bank against
any improper/fraudulent fund transfer instruction
purported to be received from me/us. The Bank
shall not be obliged to accept from me/us any
oral or facsimile instructions. In order to, however,
induce the bank to act upon communications and
instructions transmitted by manual procedures
(Facsimile, Mail, messenger, Telephone call centre)
I/We hereby irrevocably agree that, absent the
Bank(s) gross negligence, bad faith or willful
misconduct, as long as the Bank acts in Compliance
with such authorisation / instruction, the Bank
shall be indemnified for and held free and harmless
from and against any and all responsibility for,
any and all costs, claims, losses or liabilities
of any nature (Direct or Indirect) resulting from
any act of omission (or any delay) in response
to instructions to the Bank to transfer or purchase,
sell or otherwise dispose off commodities or securities,
together with any and all attendant costs and
expenses including the Bank(s) reasonable legal
fees and expenses, collectively referred to as
losses. I/we also acknowledge that the security
and the control procedures provided by the Bank
are designed to verify the source the communication
and not to detect errors in transmission or content
including discrepancies between names and account
numbers and that the Bank, or any intermediary,
may execute an instruction by reference account
number only, even if the name on the account is
also provided. Nothing contain herein shall require
the Bank to violate any applicable laws, rules
or the procedures/Instructions. The Bank shall
have no further duty to verify the content of
any instruction and communications, whether or
not authorised, sent in its name and accepted
by the Bank. The Bank will process the transaction
instruction as it is received and will not validate
the same for holdings, correctness of transaction
and any other information
19.7
Statement
of account
I/We agree and acknowledge that the Asset Management
Company (Mutual Fund) shall regularly send to
me/us (only to first holder) communications like
Account Statements, fund updates etc.
19.8
Charges
and fees
All sales and purchases and all other acts done
by the Bank for me/us pursuant to these terms
and conditions shall be at my/our risk and cost
and in consideration thereof, I/We agree to pay
charges/fees as per the Bank's schedule of charges/fees.
The schedule of charges is subject to change without
prior notice and consent to such changes, which
may be made in Future. I/We agree and understand
that the Bank'charges/ fees are in addition to
those levied by the mutual fund Company.
The charges/fees shall be paid by me/us to the
Bank on my/our giving instructions to the Bank.
All fees, charges and reimbursement of expenditure
shall be paid or made in full by me/us without
any counter claim, set off or withholding. All
our liabilities and obligations hereunder to the
Bank shall be joint or several.
19.9
Rights
of Lien and set off
The Bank will have charge and right of Lien and
set off on all my/our securities /units in its
possession or custody and all monies standing
to my /our credit with or in any account in any
branch of the bank (whether in my sole name or
jointly with any other or others) for all sums
due or payable by me/us to the Bank hereunder.
In the event of default on my/our part in discharging
my /our obligations to the Bank hereunder, the
Bank shall be entitled to enforce the charge by
sale of such units/securities and to appropriate
the net proceeds or any credit balance aforesaid
in Liquidations of my/our liabilities to the Bank.
19.10
Third
Party Risk.
The Bank shall not be liable for any loss or damage
caused by reason of failure or delay of mutual
fund to deliver any units purchased even though
payment have been made for the same or failure
or delay in making payment in respect of any sold
though they may have been Delivered and we shall
save the Bank harmless and free from any claim
in respect thereof. The Bank shall also not be
liable for any delay, failure or refusal of the
mutual fund/any company/corporation or other body
in registering or transferring units to my/our
names of for any interest, dividend or other loss
caused to me/us arising therefrom.
19.11
Liability
of the Bank
The Bank shall not in the absence of gross negligence
on the Bank's part, be liable to me/us for any
act, omission or delay by the mutual fund or for
any claims which I/We may suffer or incur as a
result of or in course or discharge by the Bank
of its nominees, agents, officers or subcustodian
of the Bank's duties.
Without prejudice to what is stated above, the
Bank shall not be held liable for of by reason
of any loss or damage or failure to comply or
delay in complying with its obligations under
these terms and conditions which is caused directly
or indirectly by any event or circumstances beyond
the Bank's reasonable control. These include system
failures, network errors, delay or loss of data
due to the above and in circumstances of acts
of God, floods, epidemics, quarantine, riot or
civil commotion and war.
I/We further agree to indemnify HDFC Bank for
any loss that may arise as a result of system
failure, accident or any of the reasons mentioned
above.
The Bank shall not be liable for and I/We shall
indemnify the Bank for any Losses, damages, expenses,
costs, liabilities and claims of whatsoever nature
caused by fraudulent or unauthorised use of my/our
signatures and /or unauthorised use of my /our
Telephone Personal Identification Number.
The Bank will not be liable for any error or inaccuracies
for any of the publicly available information
that may be provided to me/us by the Bank.
The Bank shall be under no duty to verify compliance
with any restrictions on my/our investment powers.
The Bank will not be liable for any loss, damage,
cost, charges or expenses directly or indirectly
caused by reasons of any defects or imperfections
or mechanical or other failure with relation to
computer, cable, telex, telephone or postal system.
19.12
Power
of the Bank.
I/We hereby authorise the Bank to exercise the
following powers on my/our behalf at such time
in such manner as it may in its discretion think
fit for the purpose of performing its powers,
duties and responsibilities set out hereunder.
To do or omit to do all such and things
as the Bank may in its descretion consider
to be necessary or desirable in order to perform
its duties hereunder or to comply with any
laws, orders, rules, regulations or directions
of any Government or regulatory or other authorities.
Appoint on my/our behalf any agents /nominees/sub-custodian
or any other person for doing any acts or
deeds hereunder including the keeping of Debentures
in safe custody.
Generally to employ agents/attorneys, brokers
dealers and managers on my/our behalf.
19.13
Role
of the Bank
I/We expressly agree and acknowledge that any
information contained in the Bank's Brochures
or other materials or otherwise communicated by
the Bank shall not be constructed by me/us as
investment and that all decisions to purchase
or sell units/securities made by me/us shall be
on the basis of my/our own personal judgment arrived
at after due consideration. I/We understand and
agree that the Bank does not in any manner:
Provide any Buy /sell or other recommendations;
or
Guarantee payments on any units; or
Guarantee of liquidity of any units; or
Make any offer to buy back any units; or
Guarantee the redemption or repayment of
any units on maturity; or
Guarantee the payments of interest or dividend;
or
Promise, indicate or guarantee any returns;
or
Guarantee any good delivery.
If notwithstanding anything stated herein the
Bank or any employee of the Bank gives any advice
or representation to me/us, the bank shall have
no liability for any such advice or representation
made, as it will be my/our responsibility to make
an independent assessment.
I /we understand that any sum invested through
the Bank Investment Services Account is not a
deposit with the Bank and is not bank insured.
The same is not endorsed or guaranteed and does
not constitute obligations of the Bank or any
of the subsidiaries associated or affiliated companies
whose role in only as described in these terms
and conditions. The securities purchased are subject
to investment risks, including the possible loss
of principal amount invested. The value of my
units/securities will fluctuate. If I/We redeem
my units/shares, I/We may receive more or less
than I/we paid depending upon market value of
the securities in the fund or trust at the time
of redemption. Past results are not a guarantee
to future performance. Yield or performance fluctuates
and reflects past results. Yield or funds past
performance should not be considered as an indication
or guarantee of future yields or results.
19.14
Correspondence
Any notice or other correspondence addressed by
the Bank to me/us may be addressed to the first
holder above at the address given by me/us above
or to such address as the bank may be aware. If
according to me/us there is any discrepancy in
the particulars or details of any transaction
or account of statement then i/we shall be obliged
to intimate the same to the Bank in writing in
10 days of the first holder receiving notice thereof,
failing which such transaction, statement or account
(as the case may be) shall be deemed to be correct
and accepted by me/us and I/We shall not be entitled
to question the correctness or accuracy thereof.
19.15
Authority
to the Bank
I/we authorise the Bank to do, perform or execute
upon my/our express instructions and at my/our
risk and cost, all or any of the following acts,
deeds, matters and things:
To subscribe to the units of the mutual
fund & securities on my /our behalf and
to pay to the units/securities so purchased,
on my/our instructions.
To receive the account statement pertaining
to the above units/securities and to acknowledge
receipt of the same.
To redeem /sell the units/securities held
by me/us (whether solely or jointly with others)
and to receive the payment of the redemption/sale
price and acknowledge receipt of the same,
based on my/our instructions.
To sign all such writings and do all such
acts as may be required for redeeming any
units/securities.
To collect, receive and give good effectual
receipts and discharges for any sum including
dividend, interest or income arising from
the units/securities and to sign and endorse
dividend and interest warrants.
To collect and deposit monies in an account
opened in my/our name with the Bank and to
make such debits in the said account as may
be necessary.
To give instructions and orders to brokers
and agents including instructions and orders
of sale, purchase ,transfer, splitting and
consolidation of securities and to pay remuneration,
brokerage, commissions and other sums to such
brokers and agents.
To correspond with and give notice to the
mutual fund and corresponding asset management
company on my/our behalf.
To instruct the mutual fund and/or the corresponding
asset management company to make note of instructions
with regards to nomination /changes in investment
plan/any other changes.
19.16
Holding
Pattern and Customer details
The holding pattern of the customer would be based
on the bank account holding pattern. Also there
would be no change allowed in the holding pattern
once the ISA account is activated even if there
is a change in the holding pattern in the bank
account.
The other requisite data (which is not part of
the form) required to be reported to AMC / RTA
will be extracted from the Bank account details
maintained for the First holder.
19.17
Termination
The Bank or myself/ourselves may terminate the
aforesaid services by giving 30 days prior notice
in writing to the other party provided that I/we
shall not be relieved of my/our obligations hereunder
notwithstanding such termination incurred prior
to the date on which such termination shall become
effective.
19.18
Governing
Law and Jurisdiction Clause
All disputes and differences arising out of, under
or in connection with these terms and conditions
or anything done hereunder shall be within the
exclusive jurisdiction only to the courts of Mumbai.
Further these terms and conditions are subject
to and shall be construed in accordance with the
laws prevalent in India.
20.
AVERAGE MONTHLY BALANCE (AMB) CALCULATION
20.1
Average
Monthly Balance is the average balance to be maintained
in the account over a period of a month.
20.2
The Average
Monthly Balance is different for different types
of accounts. Detail of the AMB for different accounts
is given in the Services and Fees brochure and
also updated on the Bank's website.
20.3
The Mode
of Calculation of AMB: It is average of daily
closing balance of each day spread over a month.
For more detailed explanation, please refer to
the example below
Sample
statement to illustrate example
Sr.
No.
Date
Narrarion
Withdrawal
Deposit
Closing
balance
1
01-Jan-12
Credit
interest capilized
50
4,000
2
10-Jan-12
ECS Credit-PKT
10,000
14,000
3
16-Jan-12
Cash Withdrawal
2,000
12,000
4
25-Jan-12
Cheque
Deposit- MICR clearing
13,000
25,000
AMB
Calculation
Sr.
No.
Time
Period
Calculation
Amount(Rs)
1
EOD Balance
from 01-Jan-12 to 9-Jan-12
4,000 x 9
36,000
2
EOD Balance
from 10-Jan-12 to 15-Jan-12
14,000 x 6
84,000
3
EOD Balance
from 16-Jan-12 to 24-Jan-12
12,000 x 9
1,08,000
4
EOD Balance
from 25-Jan-12 to 31-Jan-12
25,000 x 7
1,75,000
Total
EOD Balance for the month of January 12
4,03,000
Divided
by the number of days in the month
31
AMB
13,000
21.
DOORSTEP BANKING SERVICES
These "Terms and Conditions" apply to and regulate
the provision of services to be offered by HDFC
Bank Limited ("HDFC Bank") for cash/cheque pick
up and delivery of cash ("Services").
21.1
In these
terms and conditions, the following words and
phrases have the meaning stated hereunder unless
indicated otherwise:
21.1.1
"Account"
refers to the savings / current / operative account
of the Account holder with HDFC Bank in India,
which is designated as eligible account by HDFC
Bank for the "Services".
21.1.2
"Customer"
refers to an individual / entity having an account
with HDFC Bank and requesting for availing the
Services for which request has been accepted by
HDFC Bank.
21.1.3
"HDFC
Bank" refers to HDFC Bank Limited, a company incorporated
under the Companies Act, 1956 and licensed as
a bank under the Banking Regulation Act, 1949
and having its registered office at HDFC Bank,
Bank House, Senapati Bapat Marg, Lower Parel,
Mumbai - 400013.
21.1.4
"Instruction"
refers to the requests made by the Customer for
availing the services from HDFC Bank.
21.1.5
"Services"
shall mean the cash / Instrument pick up and delivery
of cash, as per the "Process Guidelines" attached.
21.2
The Bank
has appointed independent agencies (“Agencies”)
to carry out the Services. The Customer agrees
and undertakes to pay to HDFC Bank such charges
as may be notified to the Customer by HDFC Bank
for organizing the Services. The Customer further
agrees and confirms that the acknowledgement to
be furnished by the Customer on the courier sheet
would be a final and binding acknowledgement and
confirmation of receipt of cash by the Customer.
21.3
The Customer
agrees and undertakes to duly comply with its
obligations in terms of the Process Guidelines
as detailed in letter of acceptance sent to HDFC
Bank, and to duly remit the payments for the Services
as detailed in letter of acceptance.
21.4
The limit
for cash pick up / delivery shall be determined
at the sole discretion of HDFC Bank and the bank
will have the right to change the limit from time
to time without assigning any reason thereof.
Customer shall be solely responsible and liable
for complying with all applicable laws and regulations
relating to the Services and shall keep and continue
to keep HDFC Bank fully absolved and indemnified
with respect to any violation or failure to adhere
to any such laws and regulations. HDFC Bank at
its sole discretion and without assigning any
reasons, reserves its right to offer and or withdraw
the Services either in partially or completely.
21.5
The Customer
confirms that the cash/cheques deposited/withdrawn
from time to time is lawfully collected/required
or is in the Customer’s possession or custody
through or in the course of the Customer’s
regular and usual business and agrees to keep
HDFC Bank, its successors and assigns indemnified
at all times from and against all the claims,
losses, damages, costs, liabilities, actions,
suits, proceedings and other consequences including
but not limited to non compliance of regulatory
provisions, evasion or non payment of any taxes
or other statutory dues or by reason of HDFC Bank
arranging for providing of the Services.
21.6
HDFC Bank
shall not be liable for any inaccuracy, error
or delay in, or omission of, any loss or damage
arising from or occasioned by (i) any such inaccuracy,
error, delay or omission, (ii) non-performance
due either to any act or omission by HDFC Bank
due to “force majeure” (e.g., flood,
extraordinary weather condition, earthquake or
other act of God, fire, war, insurrection, riot,
labour dispute, accident, action of government,
communications, power failure, equipment or software
malfunction) or any other cause beyond the reasonable
control of HDFC Bank, and in case of tampering
and unauthorised access to providing of Instruction,
Instructions that are fraudulently or mistakenly
written, altered or sent, and that the Instruction
may not be received in whole or in part by the
intended recipient.
21.7
The Customer
hereby authorizes HDFC Bank to charge the account
held with HDFC Bank with any sum of money that
is payable by the Customer, if any, in connection
with a transaction carried out by HDFC Bank including
bank charges for such transactions and the shortages
if any, notwithstanding any other requirement
contained in any law and practice including but
not limited to Negotiable Instrument Act, 1881.
21.8
The Customer
hereby indemnifies and agrees to keep HDFC Bank
indemnified against all and any costs, losses,
damages, expenses (including all legal expenses
on a full indemnity basis) or other liability
sustained or incurred by HDFC Bank as a result
of HDFC Bank accepting and acting on an Instruction
given or deemed to have been given or purportedly
given by the customer, including but not limited
to the Customer handing over self/ bearer cheques
to the agency appointed by HDFC Bank in lieu of
the cash delivered to the Customer premises without
ensuring that the "Paid" stamp of the cash delivery
agency is affixed on the cheque in the Customer's
presence.
21.9
Under
no circumstances, shall HDFC Bank, its employees,
directors involved in creating, producing, delivering
or managing the cash/cheque collection and delivery
services be liable for any direct, indirect, incidental,
special or consequential damages, or any damages
whatsoever, including punitive or exemplary (including,
but not limited to loss of profits, loss of data
or other intangible information, business interruption,
loss of privacy, or any pecuniary loss), arising
out of or in any way connected with the provision
of cash/cheque pick-up and delivery services or
resulting from unauthorized access or alteration
of Facsimile Instruction or arising from interruption,
suspension or termination of the cash/cheque collection
and delivery services or any inability of HDFC
Bank to receive instructions, directions, orders
or other communications from the Customer or to
transmit any related message for any reason whatsoever,
whether based on contract, tort, strict liability
or otherwise except in case of willful default
or gross negligence on the part of HDFC Bank.
21.10
The Customer
agrees to comply with such security procedure
as may be prescribed by HDFC Bank from time to
time for purpose of sending Instructions. The
customer will be solely responsible for any consequences
in case there are any lapses in the adherence
of the laid down processes.
The Customer undertakes not to disclose
the security procedure to any person except
to the Customer's authorised representatives.
If the Customer or one of the Customer's
authorised representatives is of the opinion
or has reason to believe that the authentication
procedure may be known by an unauthorised
person, the Customer must notify HDFC Bank
immediately.
For cheque pick up; only account payee
cheques will be handed over to the agency
21.11
All disputes
if any will be subject only to the exclusive jurisdiction
of the competent courts at Mumbai irrespective
of the location where the services are offered.
21.12
The above
terms and conditions are in addition to the HDFC
Bank's standard terms and conditions applicable
to HDFC Bank accounts. In case of any inconsistency
between the terms and conditions governing the
Service and the standard terms and conditions
applicable to HDFC Bank accounts this document
shall prevail in relation to any transaction initiated
under the Services.
21.13
The Bank
will be responsible for the acts of omission and
commission of the Agencies. However, this agreement
does not entail any legal or financial liability
on the bank for failure to offer doorstep services
under circumstances beyond its control.
21.14
Customer
shall execute a fax indemnity indemnifying HDFC
Bank in respect of facsimile instructions sent.
21.15
At anytime,
HDFC Bank may give 3 days prior notice to the
Customer, in such manner as it may deem fit, that
it shall not accept further Instructions and that
notice shall be deemed to be effective against
the Customer on receipt of the same. A Customer
will be deemed to have received the same immediately
in case HDFC Bank sends the notice through facsimile
or after two (2) days in case the notice is sent
by post/courier.
21.16
The Bank
reserves the right to appoint any other Agency
to provide the services to the customer, and change
the branch (Nodal Branch) for deposit of cash,
and / or revise the timings for cash pickup /
delivery from time to time.
21.17
At anytime,
HDFC Bank may give 30 days prior notice to the
Customer, in such manner as it may deem fit, for
any changes in the tariffs / service charges related
to the services defined in this document. A Customer
will be deemed to have received the same immediately
in case HDFC Bank sends the notice through facsimile
or after two (2) days in case the notice is sent
by post/courier.
21.18
These
"Services" are a mere extension of Banking Services
offered at the branch & are being provided
at the sole discretion of HDFC Bank & does
not provide any right to the customer to claim
the services at his doorstep.
22.
ADD-ON CARD ON MOBILE
22.1
Definitions:
In this document the following words and phrases
have the meaning set opposite them unless the
context indicates otherwise: The words I, me and
my refer to the cardholder.
22.2
Account refers to the
Cardholder's Savings and / or Current Account
and / or any other type of account so designated
by the Bank to be eligible account(s) for operations
through the use of the Card. The Cardholder should
be either the account holder or sole signatory
or authorized to act alone when there is more
than one signatory.
22.3
Bank refers to HDFC
Bank Limited, a banking company incorporated in
India under the Companies Act 1956 and having
its registered office at HDFC Bank House, Senapati
Bapat Marg, Lower Parel, Mumbai 400013, India
and includes its successors and assigns.
22.4
Add-on Card on Mobile
or Card refers to the HDFC Bank Mobile Debit /
Prepaid Card issued to the customer on a particular
Mobile number and loaded on a particular SIM card
or mobile handset.
22.5
Personalization' shall
mean the download of Card information on the Client
Application installed on the SIM card memory or
mobile phone memory of the designated mobile number.
22.6
Cardholder refers to
a Customer of the Bank authorized to use the Card.
22.7
‘Mobile enabled
PoS’ shall mean Mobile Phone or any device
acting like a point of sale capable of accepting
the Card, which will support Card based transactions
authenticated by using registered mobile phone
of the customer.
22.8
‘Client Application’
shall mean the software installed on a) SIM card
of the mobile or b) the Memory of the mobile,
on which the card details will be stored and which
will enable the customer to carry out Card transactions
by operating his/her Account
22.9
‘Mobile PIN’
shall mean the PIN used to access the ‘Client
Application’ that stores the Card details
22.10
Service Provider means
any company which is appointed by HDFC Bank to
act on behalf of the bank to provide services
as described in the terms & conditions
22.11
Merchant means any
person who owns or manages or operates a service
establishment wherever located which participates
in the Card program and honours the Card and includes
amongst others stores, shops, restaurants, hotels,
airline organisations.
22.12
Primary Account shall
mean the account linked to the Card, debited for
transactions at Merchant Establishments accepting
the Card.
22.13
Terms refer to Terms
and Conditions for use of the Card as specified
in this document.
22.14
Transactions mean any
instruction given by a Cardholder using a Card
directly or indirectly to the Bank to effect a
transaction.
22.15
Applicability
of Rules and Regulations:
The issue and use of the Card shall be subject
to the RBI's Rules, Regulations and guidelines
issued from time to time, which are in force.
22.16
Issuance of
Card :
22.16.1
I understand and accept
that I need to download the Client Application
on my mobile handset or SIM card as a first step
to enable the Bank to download the Card on my
mobile phone
22.16.2
I also understand and
accept that personalized Mobile PIN is required
to ensure the security of Client Application /
Card usage for transactions using the Card.
22.16.3
The client application
can store more than one Cards at any given time
and HDFC Bank would not be responsible for any
of the Card(s) stored on the client application
that are not issued by the Bank
22.16.4
At my specific request
(written / using any electronic medium as permitted
by the Bank from time to time), the Bank shall
issue me Cards to my mobile number I understand
and accept that the Bank shall download the Card
related information on the Client Application
by means of Over The Air Download (OTA) to personalize
the Card for further use.
22.16.5
In case the Card can
not be personalized on my phone due to any mobile
network related problems or limitations of the
mobile phone handset, I will not hold the Bank
to be responsible for its inability to issue the
Card
22.16.6
After the personalization
is successful, the Card can be activated only
by following the process as prescribed by the
Bank from time to time.
22.17
Validity &
Usage:
22.17.1
The Card is valid for
use in India only
22.17.2
The Card cannot be
used unless the same is activated by following
the prescribed process. The activation is only
possible after successful personalization on the
designated mobile phone. For subsequent use of
the Card, only Mobile PIN can be used to initiate
/ authorize payment requests.
22.17.3
The Card is not valid
for foreign exchange payments in India.
22.17.4
No physical plastic
card will be issued towards the request for issuance
of Card
22.17.5
The Card is valid up
to the last working day of the month indicated.
The Bank shall generate a new Card and attempt
delivery of the same to the Mobile number recorded
with the Bank in its system before the expiry
of the Card.
22.17.6
The Card is acceptable
at any of the following:
1. As no physical card would be issued, I understand
that no transactions would be possible via swipe
or dip or key enter of card details on POS, ATM
& internet payment gateway respectively
2. The Card can be used at any Card accepting
location participating in the Mobile Debit / Prepaid
Card program in India only
22.18
Cardholder
Obligations:
22.18.1
The Cardholder shall
at all times ensure that the mobile, on which
the Card is stored, is kept at a safe place. The
Cardholder shall under no circumstance whatsoever
share the Mobile PIN with any other individual
nor shall allow the Card to be used by any other
individual. The Cardholder shall not store PIN
No. in his mobile either by way of contact no.
or message or any other form.
22.18.2
The Card is the property
of HDFC Bank
22.18.3
The Cardholder will
be responsible for all facilities granted by the
Bank in respect of the Card and for all related
charges.
22.18.4
The Cardholder will
be responsible for all the data communication
charges levied by the Telecom Service Provider
pertaining to SMS, GPRS Data usage, any other
charges wherver applicable
22.18.5
In case the Cardholder
has any dispute in respect of any charge indicated
in the Statement, the Cardholder shall advise
details to the Bank within 15 days of the statement
date failing which, it will be construed that
all charges are acceptable and in order. The Bank
may at its sole discretion accept any disputes
on charges older than 15 days.
22.18.6
I understand and accept
my responsibility to inform the Bank to deactivate
the Card in case my mobile number to which the
Card is issued is surrendered / changed/ lost/
stolen/ misplaced. The liability of any transactions
carried out using the Card and all the consequent
losses will be to my account if I fail to inform
the Bank.
22.18.7
The Cardholder shall
act in good faith in relation to all dealings
with the Card(s) and the Bank.
22.18.8
I will be responsible
for all types of transactions processed by use
of my Card, whether or not processed with my knowledge
or authority, express or implied. I shall accept
the Bank's record of transactions as conclusive
and binding for all purposes.
22.19
Lost or Stolen
or Misplaced Cards:
22.19.1
I am aware and accept
that to protect my interest, the facility of reporting
Loss of Card(s) is available 24 hours on PhoneBanking
and during Banking hours in branch and HDFC Bank
will carry out the request for Hotlisting of my
Card.
22.19.2
HDFC Bank will not
be liable for any damages on account of me not
being able to use the Hotlisted Card to carry
out any transactions.
22.19.3
The Bank shall not
be liable for any loss caused by the misuse of
the Card prior to the card being reported by me
to the Bank as lost/ stolen / misplaced and the
said card is hotlisted.
22.19.4
I agree and undertake
to promptly inform the Mobile service provider
to block the SIM card / mobile number usage, if
my Mobile containing the Card is lost or stolen
or misplaced.
22.19.5
I agree and undertake
to promptly inform the Bank to Hotlist the Card
if my Mobile containing the Card is lost or stolen
or misplaced.
22.19.6
If the mobile containing
the Card is lost or stolen or misplaced, I will
file a report with the local police and send a
copy of the FIR thereafter to the Bank. I understand
that the Bank shall hotlist /cancel the Card only
during working hours on a working day following
the receipt of such information or within 24 hours
of receiving such information., whichever is later.
The Bank shall not be liable for any loss by the
misuse of the Card till the time the loss is reported
and the card is hotlisted.
22.19.7
The Cardholder is responsible
for the security of the mobile containing Card
and shall take all steps towards ensuring the
safe keeping there of. In the event Bank determines
that the aforementioned steps are questionable,
financial liability on the lost or stolen card
would rest with Cardholder.
22.19.8
The Bank may issue
replacement Card provided that the Cardholder
has in all respects complied with the Terms and
Conditions pertaining to the same.
22.2
Merchant Location
Usage:
The Card can be used at any Card accepting location
participating in the Mobile Debit / Prepaid Card
program in India only
22.21
The Card is for Electronic
use only and will be acceptable only at Merchant
Establishments, which participate in the Card
program and accept the Card(s) with the help of
Mobile enabled POS terminal or any equivalent
device capable of accepting the Virual Card. Any
usage of the Card other than at the designated
Mobile enabled POS or equivalent device will be
considered as unauthorized and the Cardholder
will be solely responsible for such transactions
unless there is a specific offer by HDFC Bank
to the Customer.
22.22
Transactions are deemed
authorised and completed once the Bank / Service
provider generates a payment authorization request
and the customer authorizes the transaction with
the help of Mobile PIN . The amount of the transaction
is debited from the primary account linked to
the card immediately. The Cardholder should ensure
that the Card is used only once at the merchant
location for every purchase. The authorization
requested will be generated each time the Card
is used and the Cardholder should ensure that
there is no multiple usage of Card at the Merchant
location at the time of purchase.
22.23
The Bank will not accept
responsibility for any dealings the Cardholder
may have with the merchant including but not limited
to the supply of goods and services. Should the
Cardholder have any complaints concerning any
Merchant Establishment, the matter should be resolved
by the Cardholder with the merchant establishment
directly and failure to do so will not relieve
the cardholder from any obligations to the Bank.
However, the Cardholder should notify the Bank
of this complaint immediately.
22.24
The Bank accepts no
responsibility for any surcharge levied by any
Merchant Establishment and debited to the Cardholder's
account with the transaction amount. However,
at Railway stations and Petrol pumps, transaction
and other charges as per industry practice will
be applicable.
22.25
Any charge or other
payment requisition received from a Merchant Establishment
by the Bank for payment shall be conclusive proof
that the charge recorded on such requisition,
was properly incurred at the Merchant Establishment
in the amount and by the Cardholder referred to
in that charge or other requisition, as the case
may be, by the use of the Card except where the
same has been lost, stolen or fraudulently misused
and the same has been intimated to the Bank, the
burden of proof for which shall be on the Cardholder.
22.26
In case, a merchant
wishes to cancel a completed transaction due to
an error or on account of merchandise return,
the earlier sales receipt must be cancelled by
the merchant and a fresh request for transaction
reversal (customer account credit) must be generated
and the customer should authorize the same. Reversal/Refunds
of debits due to such transactions will be processed
manually
22.27
All Refunds and Adjustments
due to any merchant / device error or communication
link will be processed manually and the account
will be credited after due verification and in
accordance with Visa rules and regulations as
applicable from time to time. The Cardholder agrees
that any debits received during this time will
be honoured only based on the Available Balance
in the account(s) without considering this Refund.
The Cardholder also indemnifies the Bank from
such acts of dishonoring the payment instructions.
22.28
Quality of
Goods and Services:
The Bank shall not be in any way responsible and/or
liable for merchandise, warranty or services purchased
or availed of by Cardholder from Merchant Establishments
including on account of delay and delivery, non-delivery,
non-receipt of goods or receipt of defective goods
from the order placed by the Cardholder. It must
be distinctly understood that the Card facility
is purely a facility provided to the Cardholder
to purchase goods and/or avail of services and
the Bank shall not warranty or Guarantee and shall
make no representation whatsoever about quality,
quantity, delivery, deficiency or otherwise howsoever
regarding the goods or services, and any dispute
must be resolved by the Cardholder with the Merchant
Establishment directly.
22.29
Card Usage:
22.29.1
The Cardholder agrees
that in case he has multiple accounts with the
Bank, the Bank will decide the number of accounts,
which will have the Card facility on them.
22.29.2
In case of Cards linked
to multiple accounts, transactions at Merchant
Establishments will be affected on the primary
account linked to the Card. In case there are
no funds in this account, the Bank will not honour
the transactions even if there are funds available
in the other accounts linked to the same customer.
22.29.3
The Bank will debit
the accounts linked to the Card for the value
of all purchases of goods or services, cash, fees,
charges and payments effected by the use of the
Card ("Transactions"). All Transactions will be
reflected in the Account Statement of the Account(s),
which are linked to the Card. Such statements
shall be mailed to the Cardholder as per defined
frequency to the mailing address as per the Customers
records with the Bank.
22.29.4
The Cardholder agrees
that the Bank's record of transactions pertaining
to his account(s) is conclusive and authentic.
22.29.5
The applicable fees,
charges, if any, will be debited to the account
linked to the Card on application/renewal at the
Bank's prevailing rate. These fees are not refundable.
22.29.6
The Cardholder is advised
to retain a record of transactions generated by
the Bank / Service provider with him.
22.29.7
The Cardholder agrees
not to attempt to purchase using the Card unless
sufficient funds are available in the account.
The onus of ensuring adequate account balances
is entirely on him. Accounts that violate this
condition will be classified as overdrawn accounts
and he will have to rectify the account balance
position immediately. In every such situation
where the account gets overdrawn interest charges
will be levied on the debit balance in the account.
This charge will be determined by the Bank and
will be announced from time to time.
22.29.8
In the event of an
account being overdrawn due to Card transactions,
the Bank reserves the right to set off this amount
against any credit lying in any of the Cardholder's
other accounts held jointly or singly without
giving any notice.
22.29.9
The responsibility
for any misuse on the Card, once the customer
has activated the same with the help of Bank specified
process , would rest with the Customer and not
the Bank.
22.29.10
Nothing in these terms
and conditions shall affect the Bank's right of
set-off, transfer and application of monies at
law or pursuant to any other agreement from time
to time subsisting between the Bank and Cardholder.
22.3
International
Transactions
The Card is meant for use within India only and
no transactions can be done using this card outside
India.
22.31
Disputes:
A transaction record log provided by the service
provider containing the transaction authentication
of the Cardholder together with the card number
and Mobile number noted thereon shall be conclusive
evidence as between the Bank and the Cardholder
as to the extent of liability incurred by the
Cardholder and the Bank shall not be required
to ensure that the Cardholder has duly received
the goods purchased / to be purchased or has duly
received the service availed or to be availed
to the Cardholder's satisfaction.
22.32
The Bank shall make
bonafide and reasonable efforts to resolve an
aggrieved Cardholder's disagreement with the applicable
charge indicated in the statement within six
months of receipt of the notice of disagreement.
If after such effort, the Bank determines that
the charge indicated is correct then it shall
communicate the same to the Cardholder along with
details including payment requisition.
22.33
The Bank accepts no
responsibility for refusal by any establishment
to honour the Card.
22.34
As per Visa Operating
Regulation, the complete resolution of the dispute
may take upto six months. In case the Customer
wants to dispute any transaction, the same should
be informed to the Bank within 15 days from the
date of the transaction.
22.35
Exclusion of
Liability:
Without prejudice to the foregoing, the Bank shall
be under no liability whatsoever to the applicant
in respect of any loss or damage arising, directly
or directly out of:
22.35.1
Any defect in goods
or services supplied.
22.35.2
The refusal of any
person / Merchant Establishment to honour or accept
a Card.
22.35.3
The malfunction, delay
in functioning of any computer / Software / Data
Transfer / Mobile enabled POS terminal or its
equivalent / Mobile Phone
22.35.4
Effecting Transaction
instruction other than by a Cardholder.
22.35.5
Any statement made
by any person requesting the return / de-activation
of the Card or any act performed by any person
in conjunction.
22.35.6
Handing over of the
Mobile Phone containing the Card and/or Mobile
PIN by the Cardholder to anybody.
22.35.7
The exercise by the
Bank of its right to demand for withdrawal of
the Card prior to the expiry date as decided by
the Bank at the time of issuance, whether such
demand and surrender made and/or procured by the
Bank or by any person or computer terminal.
22.35.8
The exercise by the
Bank of its right to terminate the Card(s).
22.35.9
Any injury to the credit
character and reputation of the applicant alleged
to have been caused by the re possession of the
Card and/or, any request for its return or the
refusal of any Merchant establishment to honour
or accept the Card.
22.35.10
Any mis-statement,
mis-representation, error or omission in any details
disclosed by the Bank.
22.35.11
Decline of transaction
due to any reason at a Merchant Establishment
location including the above.
22.36
Termination:
22.36.1
The Cardholder may
discontinue this facility at any time by intimation
to the Bank in writing for the same. In the event
charges are incurred on the Card after the Cardholder
claims to have destroyed the Card, the Cardholder
shall be entirely liable for the charges incurred
on the Card whether or not the same are the result
of the misuse and whether or not the Bank has
been intimated of the destruction of the Card.
In case of a dispute on any transaction, Cardholder
can notify the Bank and the Bank can raise a chargeback
as per regulations of Visa.
22.36.2
The Bank shall be entitled
to discontinue this facility at any time by giving
30 days' notice and shall be deemed to have been
received by the Cardholder within 30 days of posting
to the Cardholders' address in India, last notified
in writing to the Bank.
22.36.3
The Bank reserves the
right to disclose Customer information to any
court of competent jurisdiction, quasi judicial
authorities, law enforcement agencies, RBI, Ombudsman,
and any other wing of Central Government or State
Government.
22.37
Indemnity:I confirm
my participation in the Card program of HDFC Bank.
I understand the consequences and risks involved
in use of the Card. I agree to indemnify and keep
the the Bank indemnified against all liabilities,
losses, damages and expenses which the Bank may
sustain or incur either directly or indirectly
as a result of the following:
22.37.1
Negligence / mistake
or misconduct by me.
22.37.2
Breach or non-compliance
of the rules/terms and conditions relating to
the Card and the account.
22.37.3
Fraud or dishonesty
relating to any transaction by my employees /
agents or me.
22.37.4
I understand and accept
that the connectivity with the mobile network
is of paramount importance for any transaction
using the Card to go through. I shall not dispute
and hold harmless the Bank from any and all loss,
trouble I may suffer on account of any transactions
that are not happening due to any problem with
the mobile service network.
22.37.5
I understand and accept
that the issuance and use of the Card is dependant
on the functionality available on the mobile phone
handset and SIM card. I shall not dispute and
shall hold the Bank harmless in case the Bank
is not able to issue me the Card due to limitation
of the mobile phone handset and /or SIM card.
22.37.6
I shall hold the Bank
harmless from any and all consequences arising
in case I fail to secure the Client Application
with the help of personalized Mobile PIN at the
time of registration
22.37.7
Mobile enabled POS
terminals are machines and errors could occur
while in operation. I agree to indemnify the Bank
for any such machine / mechanical errors/failures.
22.37.8
I shall indemnify and
hold harmless the Bank from any and all losses
/ consequences arising in case my mobile phone
containing the Card is stolen and any transactions
are done using the Card till the time I inform
the Bank and the Card is hotlisted by the Bank.
22.37.9
I shall indemnify and
hold harmless the Bank from any and all consequences
arising from me not complying with The Exchange
Control Regulations of the RBI.
22.38
Terms:
22.38.1
HDFC Bank reserves
the right to issue the Card to the Customer.
22.38.2
The Cardholder shall
be deemed to have unconditionally agreed to and
accepted these terms and conditions by signing
application form requesting for Card, acknowledging
the receipt of the Card on the mobile phone ,
by performing a transaction with the Card or by
requesting of activation of the Card to the Bank
or once the deliverable(s) have been delivered
by the Bank at the address specified by the Customer.
22.38.3
The Bank reserves the
right to revise policies, features and benefits
offered on the Card and alter these Terms and
Conditions from time to time and may notify the
Cardholder of any such alterations through an
appropriate channel. The Cardholder will be bound
by such alterations unless instruction is given
to the Bank for cancellation of the card before
the date upon which any alteration is to have
effect.
22.38.4
The Bank may introduce
new services from time to time. The existence
and availability of the new functions will be
notified to the Cardholder as and when they become
available, through HDFC Bank website or any mode
of communication deemed fit by the Bank. The changed
terms and conditions applicable to the new services
shall be communicated to the Cardholder. By using
these new services, the Cardholder agrees to be
bound by the terms and conditions applicable.
22.38.5
These TERMS form the
contract between the Cardholder and the Bank.
By applying for the Card and accessing the service
the Cardholder acknowledges and accepts these
terms and conditions. These terms and conditions
will be in addition to and not in derogation of
the terms and conditions relating to any account
of the Customer.
22.39
Re-issuance
of Mobile PIN
22.39.1
If the customer forgets
the Mobile PIN, then the same can be forcefully
re-set at the specific request from the customer
after the necessary identity verification of the
customer is done.
22.39.2
I understand and accept
that in case the Mobile PIN is forcefully re-set,
the Card will be de-activated and the same can
not be used unless the same is re-activated.
22.39.3
The Card so de-activated
can be re-activated only with the help of Bank
after successful customer authentication. The
Bank may decide to revise the process for customer
authentication from time to time.
22.4
Governing Law
& Jurisdiction
22.40.1
The construction, validity
and performance of this Service shall be governed
in all respects by the laws of India. The Cardholder
hereby submits to the non-exclusive jurisdiction
of the Courts at Mumbai.
23.
FOREX PLUS PLATINUM CARD TERMS AND CONDITIONS
23.1
Definitions:
In this document the following words and phrases
have the meaning set opposite them unless the
context indicates otherwise:
23.2
‘Bank’
refers to HDFC Bank Limited, a banking company
incorporated in India under the Companies Act,
1956 and having its Registered Office at HDFC
Bank House, Senapati Bapat Marg, Lower Parel,
Mumbai 400 013, India and includes its successors
and assigns.
23.3
‘Card’
refers to HDFC Bank ForexPlus Platinum Card, issued
to the customer by HDFC Bank in association with
VISA International.
23.4
Cardholder refers to
a customer of the Bank authorised to use the card.
23.5
EDC terminal shall
mean Point-Of-Sale electronic data capture capable
of handling card transactions i.e., Electronic
Draft Capture (EDC) terminal, printers, other
peripherals and accessories, including PIN (defined
hereunder), pads and necessary software to run
the devices and which processes the transaction
at the Merchant Establishments abroad (except
India, Nepal and Bhutan).
23.6
‘International
Transactions’ refer to the transactions
entered into by the Cardholder on his card outside
India, Nepal and Bhutan.
23.7
‘Merchant’
means any person who owns or manages or operates
a service establishment wherever located which
honours the card and includes amongst others stores,
shops, restaurants, hotels, airline organisations,
ATMs advertised by the Bank, VISA or the Merchant.
23.8
‘Merchant Establishments’
shall mean establishments wherever located which
honours a VISA Card and shall include among others,
stores, shops, restaurants, hotels, airline organisations
advertised as honouring the VISA Card.
23.9
‘Terms’
refer to Terms and Conditions for use of the card
as specified in this document.
23.10
‘Transactions’
mean any instruction given by a Cardholder using
a card directly or indirectly to the Bank to effect
a transaction.
23.11
‘VISA’
shall mean mark owned by VISA International.
23.12
‘VISA/PLUS ATM
network’ shall mean ATMs wherever located
which honour the VISA card and displaying the
VISA/PLUS symbols
23.13
In the document, all
references to the Cardholder being referred in
masculine gender will also include the feminine
gender.
23.14
Transaction: Transaction
includes cash withdrawals, payment for purchases
made/services availed at Merchant Establishments,
availing other services by utilising the card
at ATMs and/or Merchant Establishments.
23.15
Personal Identification
Number (PIN): The Bank will allot to the Cardholder
a PIN to be used for cash withdrawals and Balance
Enquiry at ATMs. The Cardholder shall be responsible
to maintain the confidentiality of the PIN/IPIN.
The Bank bears no liability for unauthorised use
of the card.
23.16
APPLICABILITY
OF RULES AND REGULATIONS:
23.17
The issue and use of
the card shall be subject to the RBI’s regulations
in force from time to time.
23.18
Utilisation of the
card shall be in strict accordance with the Exchange
Control Regulations of the Reserve Bank of India
(RBI). In the event of non-compliance by Cardholder
with same, the Cardholder shall be liable for
action under the Foreign Exchange Management Act,
1999 and any other Law and/or regulation in force
from time to time relating to Foreign Exchange.
The Cardholder may be debarred from holding the
card, either at the instance of the Bank or the
RBI. The card cannot be used for making payment
towards foreign currency transactions in India,
Nepal and Bhutan i.e., while using the card in
Nepal and Bhutan, the currency of the transactions
should be the local currency of those countries
or in Indian Rupees. In case the card is cancelled,
whether on account of non-compliance with Exchange
Control Regulation or otherwise, the Bank will
not be responsible for any attempted usage of
the card, whether in India or abroad, resulting
in the card being dishonored and the concerned
Merchant would be entitled to pick up a cancelled
card on presentation.
23.19
The card may be used,
within the foreign entitlements as stipulated
by RBI from time to time, by Cardholders going
abroad for all bona-fide personal expenses provided,
the total exchange drawn during the trip abroad
does not exceed the entitlement. Import of goods
so purchased abroad into India, would be governed
by the baggage rules/EXIM policy in force. The
entitlement of exchange should be ascertained
(prior to the trip) from the authorised dealer
branches of the Bank. The card cannot be used
for effecting remittances for which the release
of exchange is not permissible under the extant
regulations.
23.20
VALIDITY:
23.21
The card is valid abroad.
23.22
The card is not valid
for payments in India, Nepal and Bhutan.
23.23
The card is valid up
to the last working day of the month indicated.
The Cardholder shall destroy the card when it
expires by cutting it in half, diagonally
23.24
The card is acceptable
at:
Any ATM of banks which are members of PLUS/VISA
ATM network abroad
Any VISA merchant outlet abroad
23.25
CARDHOLDER
OBLIGATIONS:
23.26
The Cardholder shall
at all times ensure that the card is kept at a
safe place. The Cardholder shall under no circumstance
whatsoever allow the card to be used by any other
individual. The Cardholder will sign the card
immediately upon receipt.
23.27
The Cardholder will
be responsible for all facilities granted by the
Bank in respect of the card and for all related
charges for use of the card.
23.28
In case the Cardholder
has any dispute in respect of any charge indicated
in the Statement, the Cardholder shall advice
details to the Bank within 30 days of the Statement
Date failing which, it will be construed that
all charges are acceptable and in order. The Bank
may not at its sole discretion accept any disputes
on charges
older than 30 days.
23.29.
LOST OR
STOLEN CARDS:
23.30
If a card is lost or
stolen, the Cardholder must file a report with
the local police and send a copy thereafter to
the Bank. The Cardholder will be liable for all
the charges incurred on the card until the card
is hotlisted. In case of an unsigned card, the
Cardholder will be liable for all charges incurred
on it. The Cardholder may report a card loss over
the telephone to the Bank. The Bank upon adequate
verification will permanently suspend the card
and will not be liable for any inconvenience caused
to the Cardholder on this account. The Bank will
hotlist/cancel the card during working hours on
a working day following the receipt of such intimation.
26. If the Cardholder loses his card overseas
and needs emergency cash, the Cardholder may call
VISA Global Assistance Services (GCAS) and place
the request for cash requirement. In case, the
Cardholder uses the Global Customer Assistance
Services, then the charges for usage of such services
will be borne and paid by the Cardholder.
23.31
If the Cardholder loses
his card overseas, he may either follow the above
procedure or may report the loss through the VISA
Global Customer Assistance Services’ helplines.
In case the Cardholder uses the VISA Global Customer
Assistance Services, then the charges for usage
of such services shall be borne by the Cardholder.
23.32
The Cardholder shall
take cognizance of the fact that once a card is
reported
lost, stolen or damaged and is subsequently found,
the same shall be promptly cut in half, returned
to the Bank and adequate care taken to prevent
its misuse.
23.33
The Cardholder is responsible
for the security of the card and shall take all
steps towards ensuring the safe keeping thereof.
In the event the Bank determines that the aforementioned
steps are questionable, financial liability on
the lost or stolen card would rest with the Cardholder.
23.34
Replacement card may
be issued by the Bank provided that the Cardholder
has in all respects complied with the Terms and
Conditions pertaining to the same.
23.35
ATM USAGE:
23.36
The card is operable
with the help of a confidential PIN at ATM locations.
The Cardholder’s PIN is given to him at
the time of purchase of the card and the Cardholder
shall ensure that the same is received in a sealed
envelope. The PIN should never be disclosed to
any person or written down where any other person
may discover it. Any such disclosure or inadequate
protection of the confidentiality of the PIN is
entirely at the Cardholder’s risk. All transactions
conducted with use of the PIN will be the Cardholder’s
responsibility and he will abide by the record
of the transaction as generated.
23.37
The card is acceptable
at any VISA/PLUS ATM network belonging to institutions
abroad. The Bank will not accept responsibility
for any dealings the Cardholder may have with
the other institutions including but not limited
to such services. Should the Cardholder have any
complaints concerning any PLUS ATM network establishment,
the matter should be resolved by the Cardholder
with the establishment and failure to do so will
not relieve him from any obligations to the Bank.
However, the Cardholder should notify the Bank
of this complaint immediately.
23.38
There will be separate
Service Charges levied for facilities that will
be announced by the Bank from time to time and
deducted from the Card Account. In a situation
where the Card Account does not have sufficient
funds to deduct such Service Charges, the Bank
reserves the right to deny such transactions and
the decision of the Bank shall be binding on the
Cardholder. The Bank shall not be liable for any
consequences arising out
of denial of transactions. The Bank shall have
the right to set-off and lien, irrespective of
any other lien or charge, present or future on
deposits held in the Cardholder’s Accounts
whether in single name or joint name(s), to the
extent of all outstanding dues, whatsoever, arising
as a result of the services extended by the Bank.
23.39
MERCHANT
LOCATION USAGE:
23.40
The card is acceptable
at all electronic Merchant Establishments abroad
which display the VISA logo.
23.41
The card is for electronic
use only and will be acceptable only at Merchant
Establishments that have an EDC terminal. Any
usage of the card other than electronic use will
be considered as unauthorised and the Cardholder
will be solely responsible for such transactions.
Electronic usage is construed as the chargeslip/transaction
slip printed electronically from the EDC terminal.
23.42
The card is operable
with the help of the Cardholder’s signature
at EDC terminals installed at Merchant Establishments.
23.43
Transactions are deemed
authorised and completed once the EDC terminal
generates a sales slip. The amount of transaction
is debited from the Primary Account linked to
the card immediately. The Cardholder should ensure
that the card is used only once at the Merchant
location for every purchase. The sales slip will
be printed each time the card is used and the
Cardholder should ensure that there is no multiple
usage of card at the Merchant location at the
time of purchase.
23.44
The Bank will not accept
responsibility for any dealings the Cardholder
may have with the Merchant Establishment including,
but not limited to the supply of goods and services.
Should the Cardholder have any complaints concerning
any VISA Merchant Establishment, the matter should
be resolved by the Cardholder with the Merchant
Establishment and failure to do so will not relieve
him from any obligations to the Bank. However,
the Cardholder should notify the Bank of this
complaint immediately.
23.45
The Bank accepts no
responsibility for any surcharge levied by any
Merchant Establishment and debited to the Card
Account with the transaction amount.
23.46
The Cardholder must
sign a sales slip whenever the card is used at
a Merchant Establishment and should retain his
copy. The Bank at an additional charge may furnish
copies of the sales slip. Any sales slip not personally
signed by the Cardholder, but which can be proved,
as being authorised by the Cardholder, will be
binding on the Cardholder.
23.47
Any charge or other
payment requisition received from a Merchant Establishment
by the Bank for payment shall be conclusive proof
that the charge recorded on such requisition,
was properly incurred at the Merchant Establishment
in the amount and by the Cardholder referred to
in that charge or other requisition, as the case
may be, by the use of the card except where the
card has been lost, stolen or fraudulently misused,
the burden of proof for which shall be on the
Cardholder.
23.48
In case, a merchant
wishes to cancel a completed transaction due to
an error or on account of merchandise return,
the earlier sales receipt must be cancelled by
the Merchant and a copy of the cancelled receipt
must be retained in his possession. Reveal/Refunds
of debits due to such transaction will be processed
manually and the cancelled sales slip needs to
be produced, if called for.
23.49
All refunds and adjustments
due to any merchant/device error or communication
link will be processed manually and the account
will be credited after due verification and in
accordance with VISA rules and regulations as
applicable. The Cardholder agrees that any debit
received during this time will be honoured only
based on the available balance in the account(s)
without considering this refund. The Cardholder
also indemnifies the Bank from such acts of dishonoring
the payment instructions.
23.50
The card is not to
be used at the hotels during check-in and also
at other locations where paying arrangement is
done before completion of the purchase transaction
or service.
23.51
The card should not
be used for any Mail Order/Phone Order/Over-the-Internet
purchases and any such usage will be considered
as unauthorised and the Cardholder will be solely
responsible.
23.52
Quality of Goods and
Services: The Bank shall not be in any way responsible
for merchandise, warranty or services purchased
or availed by Cardholder from Merchant Establishments
including on account of delay in delivery, non-delivery,
non-receipt of goods or receipt of defective goods
from the order placed by the Cardholder. It must
be distinctly understood that the card facility
is purely a facility to the Cardholder to purchase
goods or avail services and the Bank holds out
no warranty or makes no representation about quality,
delivery or
otherwise howsoever regarding the goods or services,
and any dispute must be resolved by Cardholder
with the Merchant Establishment.
23.53
CARD USAGE:
23.54
The Bank will debit
the Card Account for the value of all purchases
of goods or services, cash, fees, charges and
payments effected by the use of the card (‘Transaction’).
All Transactions will be reflected in the Statement
of the Card Account, which are linked to the card.
Such statements shall be mailed to the Cardholder
at the end of the month, in which the card has
been used for transaction to the mailing address
indicated at the time of purchasing the card.
23.55
The Cardholder agrees
the Bank’s record of transaction relating
to his card is authentic and conclusive.
23.56
The Cardholder is advised
to retain a record of transactions generated by
the ATM/EDC terminals at Merchant Establishments
with him.
23.57
The Cardholder agrees
not to attempt to withdraw/purchase using the
card unless sufficient funds are available in
the account. The onus of ensuring adequate card
balance is entirely on him.
23.58
In the event of an
account being overdrawn due to card transactions,
the Bank reserves the right to set-off this amount
against any credit lying in any of the Cardholder’s
other accounts held jointly or singly, with reasonable
notice to the Cardholder.
23.59
Nothing in these Terms
and Conditions shall affect the Bank’s right
to set-off transfer and application for monies
at law or pursuant to another agreement from time
to time subsisting between the Bank and Cardholder.
23.60
RESIDENTS:
23.61
The use of the card
is allowed for the purposes as per the Exchange
Control Regulations.
23.62
As per RBI guidelines
in case the amount on account of use of the card
during visits abroad exceed the Cardholder’s
Foreign Exchange entitlements, the Cardholder
should provide documentary evidence for the usage
of Foreign Exchange utilised. The Bank is authorised
to report the matter to the regional office of
the Exchange Control department giving full details.
23.63
As per the Exchange
Regulations, for every foreign currency transaction
the Cardholder should submit a duly completed
A2 form and have his passport endorsed for the
foreign currency utilised.
23.64
In case the Cardholder
is not contactable or not able to submit the same
within the reporting time as specified by RBI,
the Cardholder authorises and indemnifies the
Bank to fill in and submit the request for purchase
of Foreign Exchange (A2 form) on behalf of the
Cardholder.
23.65
DISPUTES:
23.66
A sales slip with the
signature of the Cardholder together with the
card number noted thereon shall be conclusive
evidence as between the Bank and the Cardholder
as to the extent of liability incurred by the
Cardholder and the Bank shall not be required
to ensure that the Cardholder has duly received
the goods purchased/to be purchased or has duly
received the service availed or to be availed
to the Cardholder’s satisfaction.
23.67
The Bank shall make
bona fide and reasonable efforts to resolve an
aggrieved Cardholder’s disagreement with
applicable charge indicated in the Statement within
two months of receipt of the notice of disagreement.
If after such effort, the Bank determines that
the charge indicated is correct then it shall
communicate the same to the Cardholder along with
details including a copy of the sales slip or
payment requisition.
23.68
The Bank accepts no
responsibility for refusal by any establishment
to honour the card. In case of any disagreement
by the Cardholder related to transaction(s)/amount(s)
debited to the Card Account, the Cardholder needs
to report the same within 30 days from the date
of Statement in order to enable the Bank to investigate
about the same with the acquiring bank. (Note:
Cardholder will come to know about the debit only
on receipt of statement unless he receives alert).
23.79
The Bank accepts no
responsibility for refusal by any establishment
to honour the Card.
23.70
As per Visa Operating
Regulation, the complete resolution of the dispute
may take upto six months. In case the Customer
wants to dispute any transaction, the same should
be informed to the Bank within 15 days from the
date of the transaction.
23.71
Exclusion of
Liability:
Without prejudice to the foregoing, the Bank shall
be under no liability whatsoever to the applicant
in respect of any loss or damage arising, directly
or directly out of:
Any defect in goods or services supplied
The refusal of any person to honour or accept
a card
The malfunction of any computer terminal
Effecting transaction instruction other
than by a Cardholder
Any Statement made by any person requesting
the return of the card or any act performed
by any person in conjunction
Handing over of the card by the Cardholder
to anybody other than the designated employees
of the Bank at the Bank’s premises
The exercise by the Bank of its rights,
demand and procure the surrender of the card
prior to the expiry date exposed on its face,
whether such demand and surrender made and/or
procured by the Bank or by any person or computer
terminal
The exercise by the Bank of its right to
terminate any card
Any injury to the credit character and
reputation of the applicant alleged to have
been caused by the repossession of the card
and/or, any request for its return or the
refusal of any Merchant Establishment to honour
or accept the card
Any misstatement, misrepresentation, error
or omission in any details disclosed by the
Bank
Decline of a charge because of excess Foreign
Exchange entitlements as prescribed by RBI
guidelines issued
from time to time, or the Bank becoming aware
of the Cardholder exceeding his entitlements
Decline of transaction due to any reason
at a Merchant location/ATM
In case the Cardholder does not report the
disagreement of transaction within 30 days
from the date of Statement, it will be difficult
for the Bank to investigate with acquiring
bank. In this case, the Bank is not liable
to investigate the transactions where disagreement
is reported by the Cardholder after expiry
of the aforesaid period. Investigation for
these transactions if any, may be done by
the Bank on good faith basis.
Cardholder shall be liable to bear and
pay the charges as may be levied by the Bank
for usage of Global Customer Assistance Services
(GCAS) or for Concierge Services offered by
VISA, as these services are offereddirectly
through VISA.
As the Global Customer Assistance Services
(GCAS) and Concierge Services are directly
offered by VISA, therefore the Bank shall
not be liable for any dispute(s) related to
such services availed by the Cardholder if
any.
23.72
INSURANCE BENEFITS:
23.73
The Cardholder specifically
acknowledges that the Bank will not be liable
in any manner whatsoever by virtue of any insurance
cover provided, and that the insurance company
will be solely liable for compensation if any,
in case of the death of a Cardholder and/or loss
of baggage and/or loss of passport and shall not
hold the Bank responsible for any matter arising
out of or in connection with such insurance cover,
whether for or in respect of any deficiency or
defect in such insurance cover, recovery or payment
of compensation, processing or settlement of claims
or otherwise howsoever, and all such matters shall
be addressed to and sorted out directly with the
insurance company.
23.74
The Cardholder acknowledges
that the insurance cover so provided will be available
to the Cardholder only as per the terms of the
relevant insurance policy in force, and only so
long as the Cardholder is and remains a Cardholder
of the Bank with his Card Account maintained in
good standing. On the card/account being cancelled
or withdrawn temporarily or permanently for whatever
reason, the benefit of such insurance cover shall
automatically and ipso facto cease to be available
from such date of cessation of card/account. Further
the Cardholder also agrees that even during continuation
of his card/account, the Bank may at any time
at its sole discretion and with reasonable notice
thereof to the Cardholder, suspend, withdraw or
cancel the benefit of such insurance cover, and
there will no binding obligation on the Bank to
continue this benefit. The current insurance benefits
offered on your ForexPlus Platinum Card is in
association with HDFC Ergo General Insurance Company
Ltd.* Policy Number: OMK0011584000100.
The following are the broad Terms and Conditions
of the captioned cover: Personal Accident Insurance-
This is a death only cover, with a maximum
limit of Rs. 5,00,000 valid on any bodily
injury resulting in death by Air/Rail/Road
accident
This death has to be within 12 months of
the injury
The accidental injury and subsequent death
has to be within the validity period of the
ForexPlus Platinum Card (live and active card)
Loss of Checked Baggage and Personal Documents
(Passport Reconstruction Cover)
The maximum Baggage Cover is for Rs. 50,000
It applies on loss of checked baggage caused
by the airline and the liability admitted
by the airline
The payment under Insurance Cover will be
reduced by any sum for which the airline is
liable to make the payment
Passport Reconstruction Cover applies for
actual cost of reconstruction of passport
only. Cost of reconstruction on VISA not included
Compensation for reasonable and necessary
expenses to obtain a duplicate passport. *Insurance
company can be subject to change. Card Liability
Cover up to Rs. 2,25,000.
23.75
TERMINATION
23.76
The Cardholder may
discontinue this facility any time by getting
the card hotlisted. However, for the transactions
done during the card active period, but posted
of the card after the surrender, the Cardholder
shall be entirely liable. In case of a dispute
on any transaction, Cardholder can notify the
Bank and the Bank can raise a chargeback as per
regulations of VISA.
23.77
The Bank shall be
entitled to discontinue this facility at any time
by cancelling the card by giving 30 days notice
and it shall be deemed to have been received by
the Cardholder within 30 days of posting to the
Cardholder’s address in India, last notified
in writing to the Bank.
23.78
The Bank reserves the
right to disclose customer information to any
court of competent jurisdiction, quasi judicial
authorities, law enforcement agencies and any
other wing of Central Government or State Government.
23.79
INDEMNITY:
23.80
The Cardholder agrees
to indemnify the Bank against all liabilities,
losses, damages and expenses which the Bank may
sustain or incur either directly or indirectly
as a result of:
23.80.1
Negligence/mistake
or misconduct of the Cardholder
23.80.2
Breach or non-compliance
of the Rules/Terms and Conditions relating to
the card and the account
23.80.3
Fraud or dishonesty
relating to any transaction by the Cardholder
or his employees/agents
23.80.4
ATMs/EDC terminals
are machines and errors could occur while in operation.
You agree to indemnify the Bank for any such machine/mechanical
errors/failures
23.80.5
The Cardholder shall
indemnify and hold harmless the Bank from any
and all consequences arising from the Cardholder
not complying with the Exchange Control Regulations
of the RBI.
23.81.
TERMS:
23.82
The Cardholder shall
be deemed to have unconditionally agreed to and
accepted the Terms of these Terms and Conditions
by signing the card application form acknowledging
the receipt of the card in writing, by signing
the reverse of the card, by performing a transaction
with the card or by usage of the card.
23.83.
The Bank reserves the
right to revise policies, features and benefits
offered on the card and alter these Terms and
Conditions from time to time and may notify the
Cardholder of any such alterations in any manner
it thinks appropriate. The Cardholder will be
bound by such alteration unless the card is returned
to the Bank for cancellation before the date upon
which any alteration is to have effect.
23.84
The Bank may introduce
new services from time to time. The existence
and availability of the new functions will be
notified to the Cardholder as and when they become
available. The changed Terms and Conditions applicable
to the new services shall be communicated to the
Cardholder. By using these new services, the Cardholder
agrees to be bound by the Terms and Conditions
applicable.
23.85
These Terms form the
contract between the Cardholder and the Bank.
By applying for the card and
accessing the services the Cardholder acknowledges
and accepts these Terms and Conditions. These
Terms and Conditions will not be in addition to
and not in derogation of the Terms and Conditions
relating to any account to the customer.
23.86
GOVERNING
LAW:
23.87
These Terms and Conditions
and/or the operations in the accounts of the customer
maintained by the Bank and/or the use of the services
provided through the card shall be governed by
laws of the Republic of India and no other nation.
The Customer and the Bank agree to submit to the
exclusive jurisdiction of the Courts located in
Mumbai, India as regards any claims or matters
arising under these Terms and Conditions. The
Bank accepts no liability whatsoever, direct or
indirect, for non-compliance with the laws of
any country other than the Republic of India.
The mere fact that the card can be accessed by
a customer in a country other than India shall
not be interpreted to imply that the laws of the
said country govern these Terms and Conditions
and/or the operations in the Card Account of the
customer and/or the use of the card.
24.
FOREX PLUS CARD TERMS AND CONDITIONS
24.
Definitions:
In this document the following words and phrases
have the meaning opposite them unless the context
indicates below:
24.1
Bank refers to HDFC Bank
Limited, a banking company incorporated in India
under the Companies Act 1956 and having its registered
office at HDFC Bank House, Senapati Bapat Marg,
Lower Parel, Mumbai - 400 013, India and includes
its successors and assigns
24.2
Card refers to HDFC Bank
ForexPlus Card, issued to the customer by HDFC Bank
in association with VISA/MasterCard International.
24.3
Cardholder refers to
a customer of the Bank authorised to use the card..
24.4
EDC terminal shall mean
point of sale electronic data capture capable of
handling card transactions i.e., electronic draft
capture (EDC) terminal, printers, other peripherals
and accessories, including PIN (defined hereunder)
pads and necessary software to run the devices and
which processes the
transaction at the Merchant Establishment abroad
(except India, Nepal & Bhutan).
24.5
International Transactions
refer to the transactions entered into by the cardholder
on his card outside India, Nepal and Bhutan.
24.6
Merchant means any person
who owns or manages or operates a service establishment
wherever located which honours the card and includes
amongst others stores, shops, restaurants, hotels,
airline organisations, ATMs advertised by the Bank,
VISA/MasterCard or the Merchant.
24.7
Merchant Establishments
shall mean establishments wherever located which
honours a VISA/MasterCard and shall include among
others, stores, shops, restaurants, hotels, airline
organisations advertised as honouring the VISA/MasterCard.
24.8
Terms refer to Terms
and Conditions for use of the card as specified
in this document
24.9
Transactions mean any
instructions given by a cardholder using a card
directly or indirectly to the Bank to effect a transaction.
24.10
VISA/MasterCard shall
mean mark owned by VISA/MasterCard International.
24.11
VISA/MasterCard / PLUS
ATM Network shall mean ATMs wherever located which
honour the VISA/MasterCard and displaying the VISA/MasterCard
/ PLUS symbols.
24.12
In the document, all
reference to the cardholder being referred in masculine
gender will also include the feminine gender.
24.13
Transaction: Transaction
includes cash withdrawals, payment for purchases
made / services availed at Merchant Establishments,
availing other services by utilising the card at
ATMs and / or Merchant Establishments.
24.14
Personal Identification
Number (PIN / IPIN): The Bank will allot to the
cardholder a PIN / IPIN to be used for cash withdrawals
and balance inquiry at ATMs and permitted transactions
on the Net. The cardholder shall be responsible
to maintain the confidentiality of the PIN / IPIN.
The Bank bears no liability for unauthorised use
of the card.
24.15
APPLICABILITY
OF RULES AND REGULATIONS
24.16
The issue and use of
the card shall be subject to the RBI’s regulations
in force from time to time.
24.17
Utilisation of the card
shall be in strict accordance with the Exchange
Control Regulations of the Reserve Bank of India
(RBI). In the event of non-compliance by the cardholder
with the same, the cardholder shall be liable for
action under the Foreign Exchange Management Act,
1999 and any other Law and / or regulation in force
from time to time relating to Foreign Exchange.
The cardholder may be debarred from holding the
card, either at the instance of the Bank or the
RBI. The card cannot be used for making payment
towards foreign currency transactions in India,
Nepal and Bhutan i.e., while using the card in Nepal
and Bhutan, the currency of the transactions should
be the local currency of those countries or in Indian
rupees. In case the card is cancelled, whether on
account of non-compliance with Exchange Control
Regulations or otherwise, the Bank will not be responsible
for any attempted usage of the card, whether in
India or abroad, resulting in the card being dishonored
and the concerned Merchant would be entitled to
pick up a cancelled card on presentation.
24.18
The card may be used,
within the foreign entitlements as stipulated by
RBI from time to time, by cardholders going abroad
for all bonafide personal expenses for personal
use provided, the total exchange drawn during the
trip abroad does not exceed the entitlement. Import
of goods so purchased abroad into India, would be
governed by the baggage rules / EXIM policy in force.
The entitlement of exchange should be ascertained
(prior to the trip) from the authorised dealer branches
of the Bank. The card cannot be used for effecting
remittances for which the release of exchange is
not permissible under the regulations.
24.19
VALIDITY
24.20
The card is valid abroad.
24.21
The card is not valid
for payments in India, Nepal and Bhutan.
24.22
The card is valid up
to the last working day of the month indicated.
It can be re-issued on request.
24.23
The card is acceptable
at any of the following:
Any ATM of banks which are members of VISA/MasterCard
/ PLUS ATM network abroad
Any VISA/MasterCard merchant outlet abroad
24.24
CARDHOLDER OBLIGATIONS
24.25
The cardholder shall
at all times ensure that the card is kept at a safe
place. The cardholder shall under no circumstance
whatsoever allow the card to be used by any other
individual. The cardholder will sign the card immediately
upon receipt.
24.26
The cardholder will be
responsible for all facilities granted by the Bank
in respect to the card and for all related charges
for use of the card.
24.27
In case the cardholder
has any dispute with respect to any charge indicated
in the statement, the cardholder shall advise details
to the Bank within 30 days of the statement date
failing which, it will be construed that all charges
are acceptable and in order.
24.28.
LOST OR STOLEN
CARDS
24.29
If a card is lost or
stolen, the cardholder must file a report with the
local police and send a copy thereafter to the Bank.
The cardholder will be liable for all the charges
incurred on the card until the card is hotlisted.
In case of an unsigned card, the cardholder will
be liable for all charges incurred on it. The cardholder
may report a card loss over the telephone to the
Bank. The Bank upon adequate verification will suspend
the card and will not be liable for any inconvenience
caused to the cardholder on this account. The Bank
will hotlist / cancel the card during working hours
on a working day following the receipt of such intimation.
Other channels for hotlisting may be offered to
the cardholder
as and when the service is launched.
24.30
If the cardholder loses
his card overseas, he may either follow the above
procedure or may report the loss through the VISA/MasterCard
Global Emergency Assistance helplines. In case the
cardholder uses the VISA/MasterCard Global Emergency
Assistance services, then the charges for usage
of such services shall be borne by the cardholder
24.31
The cardholder shall
take cognizance of the fact that once a card is
reported lost, stolen or damaged and is subsequently
found, the same shall be promptly cut in half and
adequate care would be taken to prevent its misuse.
24.32
The cardholder is responsible
for the security of the card and shall take all
steps towards ensuring the safe keeping thereof.
In the event the Bank determines that the aforementioned
steps are questionable, financial liability on the
lost or stolen card would rest with cardholder.
24.33
Replacement card may
be issued by the Bank provided that the cardholder
has in all respects complied with the terms and
conditions pertaining to the same.
24.34
ATM USAGE
24.35
The card is operable
with the help of a confidential PIN at ATM locations.
The cardholder’s PIN is given to him at the
time of purchase of the card and the cardholder
shall ensure that the same is received in a sealed
envelope. The PIN should never be disclosed to any
person or written down where any other person may
discover it. Any such disclosure or inadequate protection
of the confidentiality of the PIN is entirely at
the cardholder’s risk. All transactions conducted
with use of the PIN will be the cardholder’s
responsibility and he will abide by the record of
the transaction as generated.
24.36
The card is acceptable
at any VISA/MasterCard / PLUS ATM network belonging
to institutions abroad. The Bank will not accept
responsibility for any dealings the cardholder may
have with the other institutions including but not
limited to such services. The Bank is not responsible
for the charges levied by the ATM network for such
services. Should the cardholder have any complaints
concerning any PLUS ATM network establishment, the
matter should be resolved by the cardholder with
the establishment and failure to do so will not
relieve him from any obligations to the Bank. However,
the cardholder should notify the Bank of this complaint
immediately.
24.37
There will be separate
service charges levied for facilities that will
be announced by the Bank from time to time and deducted
from the card account. In the situation that the
card account does not have sufficient funds to deduct
such service charges, the Bank reserves the right
to deny such transactions and the decision of the
Bank shall be binding on the cardholder. The Bank
shall not be liable for any consequences arising
out of denial of transactions. The Bank shall have
the right to set-off and lien, irrespective of any
other lien or charge, at present or in future on
deposits held in the cardholder's accounts whether
in single name or joint name(s), to the extent of
all outstanding dues, whatsoever, arising as a result
of the services extended by the Bank.
24.38
There are countries where
the ATM service provider charges for its ATM usage.
This cannot be controlled by HDFC Bank and hence
if a pop-up message comes on an ATM, specifying
a service charge for the service, please do not
use the ATM, as these charges cannot be recovered.
24.39
MERCHANT LOCATION
USAGE
24.40
The card is acceptable
at all electronic Merchant Establishments abroad
which display the VISA/MasterCard logo.
24.41
The card is for electronic
use only and will be acceptable only at Merchant
Establishments, which have an EDC terminal. Electronic
usage is construed as the chargeslip / transaction
slip is printed electronically from the EDC terminal.
24.42
The card is operable
with the help of the cardholder’s signature
at EDC terminals installed at Merchant Establishments.
24.43
Transactions are deemed
authorised and completed once the EDC terminal generates
a sales slip. The amount of the transaction is debited
from the primary account linked to the card immediately.
The cardholder should ensure the card is used only
once at the merchant location for every purchase.
The
sales slip will be printed each time the card is
used and the cardholder should ensure that there
is no multiple usage of card at the Merchant location
at the time of purchase.
24.44
The Bank will not accept
responsibility for any dealings the cardholder may
have with the Merchant Establishment including but
not limited to the supply of goods and services.
Should the cardholder have any complaints concerning
any VISA/MasterCard Merchant Establishment, the
matter should be resolved by the cardholder with
the Merchant Establishment and failure to do so
will not relieve him from any obligations to the
Bank. However, the cardholder should notify the
Bank of this complaint immediately.
24.45
The Bank accepts no responsibility
for any surcharge levied by any Merchant Establishment
/ ATM and debited to the card account with the transaction
amount.
24.46
The cardholder must sign
a sales slip whenever the card is used at a Merchant
Establishment and should retain his copy. The Bank
at an additional charge may furnish copies of the
sales slip. Any sales slip not personally signed
by the cardholder, but which can be proved, as being
authorised by the cardholder, will be binding on
the cardholder.
24.47
Any charge or other payment
requisition received from a Merchant Establishment
by the Bank for payment shall be conclusive proof
that the charge recorded on such requisition, was
properly incurred at the Merchant Establishment
in the amount and by the cardholder referred to
in that charge or other requisition, as the case
may be, by the use of the card except where the
card has been lost, stolen or fraudulently misused,
the burden of proof for which shall be on the cardholder.
24.48
In case, a merchant wishes
to cancel a completed transaction due to an error
or on account of merchandise return, the earlier
sales receipt must be cancelled by the merchant
and a copy of the cancelled receipt must be retained
in his possession. Reveal / refunds of debits due
to such a transaction will be processed manually
and the cancelled sales slip needs to be produced,
if called for.
24.49
All refunds and adjustments
due to any merchant / device error or communication
link will be processed manually and the account
will be credited after due verification and in accordance
with VISA/MasterCard rules and regulations as applicable.
The cardholder agrees that any debits received during
this time will be honoured only based on the available
balance in the account(s) without considering this
refund. The cardholder also indemnifies the Bank
from such acts of dishonoring the payment instructions.
24.50
The card is not to be
used at the hotels during check-in and also at other
locations where paying arrangement is done before
completion of the purchase transaction or service.
24.51
The usage of the card
for any mail order / phone order / internet purchases
will be made available when the service is launched
by the Bank.
24.52
Quality of goods and
services: The Bank shall not be in any way responsible
for merchandise, warranty or services purchased
or availed by cardholder from Merchant Establishments
including on account of delay in delivery, non-delivery,
non-receipt of goods or receipt of defective goods
from the order placed by the cardholder. It must
be distinctly understood that the card facility
is purely a facility to the cardholder to purchase
goods or avail of services and the Bank holds out
no warranty or makes no representation about quality,
delivery or otherwise howsoever regarding the goods
or services, and any dispute must be resolved by
the cardholder with the Merchant Establishment.
24.53
CARD USAGE
24.54
The Bank will debit the
card account for the value of all purchases of goods
or services, cash, fees, charges and payments effected
by the use of the card (‘Transaction’).
All transactions will be reflected in the statement
of the card account, which are linked to the card.
Such statements shall be mailed to
the cardholder at the end of the month in which
card has been used for transaction to the mailing
addresses indicated at the time of purchasing the
card.
24.55
The cardholder agrees
the Bank’s record of transaction relating
to his card(s) is authentic and conclusive.
24.56
The cardholder is advised
to retain a record of transactions generated by
the ATM / EDC terminal at Merchant Establishments
with him.
24.57
The cardholder agrees
not to attempt to withdraw / purchase using the
card unless sufficient funds are available in the
account. The onus of ensuring adequate card balances
is entirely on him.
24.58
In the event of an account
being overdrawn due to card transactions, the Bank
reserves the right to set off this amount against
any credit lying in any of the cardholder’s
other accounts held jointly or singly with reasonable
notice to the cardholder.
24.59
Nothing in these terms
and conditions shall affect the Bank’s right
to set-off transfer and application for monies at
law or pursuant to another agreement from time to
time subsisting between the Bank and cardholder.
24.60
RESIDENTS
24.61
The use of the card is
allowed for the purposes as per the Exchange Control
Regulations of RBI.
24.62
As per RBI guidelines,
in case the amount on account of use of the card
during visits abroad exceed the cardholder’s
foreign exchange entitlements, the cardholder should
provide documentary evidence for the usage of foreign
exchange utilised. The Bank is authorised to report
the matter to the regional
office of the Exchange Control department giving
full details.
24.63
DISPUTES
24.64
A sales slip with the
signature of the cardholder together with the card
number noted thereon, shall be conclusive evidence
as between the Bank and the cardholder as to the
extent of liability incurred by the cardholder and
the Bank shall not be required to ensure that the
cardholder has duly received the
goods purchased / to be purchased or has duly received
the service availed or to be availed to the cardholder’s
satisfaction.
24.65
The Bank shall make bonafide
and reasonable efforts to resolve an aggrieved cardholder’s
disagreement with applicable charge indicated in
the statement within timelines stipulated as per
VISA/MasterCard guidelines. If after such effort,
the Bank determines that the charge indicated is
correct then it shall communicate the same to the
cardholder along with details including a copy of
the sales slip or payment requisition.
24.66
The Bank accepts no responsibility
for refusal by any establishment to honour the card.
24.67
EXCLUSION OF
LIABILITY
24.68
Without prejudice to
the foregoing, the Bank shall be under no liability
whatsoever to the applicant in respect to any loss
or damage arising, directly or indirectly out of:
Any defect in goods or services supplied.
The refusal of any person to honour or accept
a card.
The malfunction of any computer terminal.
Effecting transaction instruction other than
by a cardholder.
Any statement made by any person requesting
the return of the card orany act performed by
any person in conjunction.
Handing over of the card by the cardholder
to anybody other than
the designated employees of the Bank at the
Bank’s premises.
The exercise by the Bank of its rights to
demand and procure the surrender of the card
prior to the expiry date exposed on its face,
whether such demand and surrender made and /
or procured by the Bank or by any person or
computer terminal.
The exercise by the Bank of its right to terminate
any card.
Any injury to the credit character and reputation
of the applicant alleged to have been caused
by the re-possession of the card and / or, any
request for its return or the refusal of any
Merchant Establishment to honour or accept the
card.
Any mis-statement, mis-representation, error
or omission in any details disclosed by the
Bank.
Decline of a charge because of excess foreign
exchange entitlements as prescribed by RBI guidelines
issued from time to time, or the bank becoming
aware of the cardholder exceeding his entitlements.
Decline of transaction due to any reason at
a merchant location / ATM.
24.69
INSURANCE BENEFITS
24.70
The cardholder specifically
acknowledges that the Bank will not be liable in
any manner whatsoever by virtue of any insurance
cover provided, and that the insurance company will
be solely liable for compensation if any, in case
of a death of a cardholder and / or loss of baggage
and / or loss of passport and shall not hold the
Bank responsible for any matter arising out of or
in
connection with such insurance cover, whether for
or in respect to any deficiency or defect in such
insurance cover, recovery or payment of compensation,
processing or settlement of claims or otherwise
howsoever, and all such matters shall be addressed
to and sorted out directly with the Insurance company.
24.71
The cardholder acknowledges
that the insurance cover so provided will be available
to the cardholder only as per the terms of the relevant
insurance policy in force, and only so long as the
cardholder is and remains a cardholder of the Bank
with his card being active. On the card / account
being cancelled or withdrawn temporarily or permanently
for whatever reason, the benefit of such insurance
cover shall automatically and ipso facto cease to
be available from such date of cessation of card
/ account. Further the cardholder also agrees that
even during continuation of his card / account,
the Bank may at any time at its sole discretion
and with reasonable notice thereof to the cardholder
or assigning any reason thereof suspend, withdraw
or cancel the benefit of such insurance cover and
there will no binding obligation on the bank to
continue this benefit. The current insurance benefit
offered on your ForexPlus Card is in association
with HDFC Ergo General Insurance Company Limited.
24.72
The following are the
broad Terms and Conditions of the captioned cover:
Personal Accident Insurance
- This is a death only cover, with a maximum limit
of Rs. 2,00,000 valid on any bodily injury resulting
in death by Air / Rail / Road accident
- The death to be within 12 months of injury
- The accident injury and subsequent death has
to be within the validity period of the ForexPlus
Card (Live and Active card)
Loss of Checked Baggage Cover
- The maximum cover is for Rs. 20,000
- It applies to loss of checked baggage caused
by the airline and the liability admitted by the
airline
- The payment under insurance cover will be reduced
by any sum for which the airline is liable to
make the payment
Passport Reconstruction Cover
- Actual cost of reconstruction of passport only.
Cost of reconstruction on VISA/MasterCard not
included
- Compensation for reasonable and necessary expenses
to obtain a duplicate passport
– Insurance company can be subject to change.
24.73
TERMINATION
24.74
The cardholder may discontinue
this facility any time by getting the card hotlisted.
However, for the transactions done during the card
active period, but posted of the card after the
surrender, the cardholder shall be entirely liable.
In case of a dispute on any transaction, cardholder
can notify the Bank and the Bank can raise a chargeback
as per regulations of VISA/MasterCard.
24.75
The Bank shall be entitled
to discontinue this facility at any time by canceling
the card by giving 30 days notice and shall be deemed
to have received by the cardholder within 30 days
of posting to the cardholders’ address in
India last notified in writing to the Bank.
24.76
The Bank reserves the
right to disclose customer information to any court
of competent jurisdiction, quasi-judicial authorities,
law enforcement agencies and any other wing of Central
Government or State Government.
24.77
The Bank may also restrict,
terminate or suspend the use of the card at any
time without prior notice if the Bank reasonably
believes it necessary for business or security reasons.
24.78
INDEMNITY
24.79
The cardholder agrees
to indemnify the Bank against all liabilities, losses,
damages and expenses which the Bank may sustain
or incur either directly or indirectly as a result
of:
Negligence / mistake or misconduct of the
cardholder.
Breach or non-compliance of the rules / terms
and conditions relating to the card and the
account.
Fraud or dishonesty relating to any transaction
by the cardholder or hisemployees / agents.
ATMs / EDC terminals are machines and errors
could occur while in operation. You agree to
indemnify the Bank for any such machine / mechanical
errors / failures.
The cardholder shall indemnify and hold harmless
the Bank from any and all consequences arising
from the cardholder not complying with the Exchange
Control Regulations of the RBI.
24.80.
TERMS
24.81
The cardholder shall
be deemed to have unconditionally agreed to and
accepted the terms of these terms and conditions
by signing the card application form acknowledging
the receipt of the card in writing, by signing the
reverse of the card or by performing a transaction
with the card.
24.82
The Bank reserves the
right to revise policies, features and benefits
offered on the card and alter these Terms and Conditions
from time to time and may notify the cardholder
of any such alteration in any manner it thinks appropriate.
The cardholder will be bound by such alteration
unless the card is hotlisted / cancelled before
the date upon which any alteration is to have effect.
24.83
The Bank may introduce
new services from time to time. The existence and
availability of the new functions will be notified
to the cardholder as and when they become available.
The changed Terms and Conditions applicable to the
new services shall be communicated to the cardholder.
By using these
new services, the cardholder agrees to be bound
by the Terms and Conditions applicable.
24.84
These terms form the
contract between the cardholder and the Bank. By
applying for the card and accessing the service
the cardholder acknowledges and accepts these terms
and conditions. These terms and conditions will
be in addition to and not in derogation of the terms
and conditions relating to any account of the customer.
24.85.
GOVERNING LAW
24.86
These terms and conditions
and / or the operations in the accounts of the customer
maintained by the Bank and / or the use of the services
provided through the card shall be governed by laws
of the Republic of India and no other nation. The
Customer and the Bank agree to submit to the exclusive
jurisdiction of the Courts located in Mumbai, India
as regards to any claim or matters arising under
these terms and conditions. The Banks accepts no
liability whatsoever, direct or indirect, for non-compliance
with the laws of any country other than the Republic
of India. The mere fact that the card can be accessed
by a Customer in a country other than India shall
not be interpreted to imply that the laws of the
said country govern these terms and conditions and
/ or the operations in the card account of the Customer
and / or the use of the card.
24.87.
DECLARATION
24.88
I understand that the
Alert facility offered by HDFC Bank limited (“the
bank”) will enable me to receive customised
Alert messages through the Short messaging service(SMS)
over my mobile phone as chosen by me and informed
by the bank with respect to events and transactions
on my card. I have read and understood the Terms
and Conditions relating to the Alert Service being
offered by the bank. If this application form is
accepted, I shall be bound by the said terms and
conditions as in force, and as may be amended by
the Bank from time to time and use of Alert Facility
will be deemed to be acceptance of those terms and
conditions. I certify the details furnished in this
Application Form are correct and I give my consent
to receive such information under this alert facility.
I shall advice the
Bank, in case of any change in any of the above
details and information required and demanded by
the bank, from time to time for providing the facility.
I authorise the Bank to recover all changes related
to the alert facility from time to time.
.................................................
Signature of the HDFC Bank ForexPlus Cardholder
Date.......... Place..............
24.89
TERMS AND CONDITIONS
(InstaAlert)
24.90
1. Definitions:
in these Terms and conditions, the following meanings:
“Alerts” or “Facility” mean
the customised messages based on Triggers, sent
as Short Messaging Service “(SMS)” over
mobile phone to the cardholder: “Bank”
means all HDFC Bank branches in India; “Card”
means the HDFC Bank ForexPlus Card issued to cardholder;
“Cardholder” means the person who holds
the HDFC Bank ForexPlus Card; “CSP”
means the cellular service provider through whom
the cardholder or the Bank receives the mobile services;
“Triggers” means the trigger set or
placed by the Bank with its systems with respect
to specific events/transactions relating to the
cardholder’s Card, to enable the Bank to send
the corresponding Alerts to the cardholder. Words
referring the masculine includes the feminine and
vice versa.
24.91
2. Availability:
2.1) Cardholder has requested for this facility
which Bank at its sole discretion may discontinue
at any time after providing 30 days prior information
through its website or any legally recognised medium
of communication i.e. The facility is available
to all ForexPlus Cardholders who have registered
for this service.
2.2) The Alerts will be sent to the cardholder within
the cellular circles of the CSPs. Or in circles
forming part of the roaming GSM network agreement
between such CSPs.
2.3) The Bank may, wherever feasible extend the
Facilities to other cellular circles as well as
to subscribers of other cellular telephone service
providers as will be notified by the Bank, from
time to time.
2.4) The charges, if any, levied by the CSP for
text messaging will be to the account of the cardholder.
2.5) Alert will not be initiated by the bank if
Card has not been hotlisted.
2.6) The cardholder assumes full responsibility
for the security and confidentiality of his/her
mobile phone number shared with the bank for the
alerts delivery.
3. Registration
Process:
To receive Alerts, the cardholder should submit
the duly completed ‘Alerts registration Form’
at any of the Bank’s branches/locations. The
cardholder acknowledges that the bank may, at its
discretion from time to time change the features
of any alert, the cardholder will be solely responsible
for keeping himself updated of the available alerts.
Which shall, on best effort basis, be notified by
the bank through its website or through any legal
recognized medium of communication.
4. Receiving
Alert:
4.1) The cardholder acknowledges to receive alerts,
his mobile phone must be in an “on”
mode. If the cardholder’s mobile phone is
kept on “off” mode for a specified period
from the time of delivery of an alert message from
the bank that a particular alert has not been received
by the card holder.
The cardholder is solely
responsible for intimating in writing to the bank
any change in his mobile number. The bank will send
Alerts only to the registered mobile number.
Alerts will be processed
by the bank after receipt of transaction instruction
and the processing time will be deduced by the Bank,
in its sole discretion. The alerts provided by the
bank on the mobile on any particular day, can have
a certain time lag. The cardholder acknowledges
that the facility is dependent on the infrastructure,
connectivity and service provided by the CSP’s.
The Cardholder accepts that timeliness, accuracy
and readability of alerts sent by the bank will
depend on the factors affecting the CSP’s
and other service providers. The bank shall not
be liable for non delivery or delayed deliveries
of alerts, error, loss or distortion in transmission
of alerts to the cardholder.
5. Withdrawal
or Termination:
5.1) The bank may in its discretion, withdraw temporarily
or terminate the facility, either wholly or in part,
at any time with prior notice of 30 days.
5.2) Notwithstanding
the terms laid down in clause 5.1 above, the cardholder
for any reason whatsoever can terminate this agreement
at any time upon prior written notice.
6.Fees:
6.1) The service is currently free.
6.2) The cardholder shall
be liable for payment of such airtime or other charges
which may be levied by the CSP in connection with
the receiving of Alerts, which may be levied by
the CSP as per the Terms and conditions of CSP and
the Bank is in no way concerned with the same.
7.Disclaimer:
7.1) The bank shall be under no liability whatsoever
to the cardholder in respect of any loss or damage
arising directly or indirectly out of: (a) Any unauthorized
use of the cardholder’s mobile phone number:
(b) Error default delay or inability of the Bank
to act all or any of the alert., (c) Less of any
information/ instructions/alerts in transmission.
(d) Unauthorized access by any other person to any
information given by the cardholder or breach of
confidentially:
7.2) The Bank shall not
be concerned with any dispute that may arise between
the cardholder and the CSP and makes no representation
or gives no warranty with respect to quality of
service provided by the CSP or guarantee of timely
delivery or accuracy of the contents of each alert.
8. Disclosure:
The cardholder accepts that all Alerts will be transmitted
to/or stored at various locations and be accessed
by personnel of the bank (and its affiliates/agents).
The bank is authorized to provide any information
or details relating to the cardholder or his card
to the CSPs or any service providers so far as is
necessary to give effect to the alert.
9.Miscellaneous:
The above terms and conditions are in addition to
the terms and conditions applicable to the HDFC
Bank ForexPlus Card agreed to by the cardholder.
All Disputes are subject to the exclusive jurisdiction
of the competent courts in Mumbai only. Nothing
expressed or implied shall in any way waive or armed
any terms and conditions to the existing Terms and
Conditions agreement with the HDFC bank.
25.
IMPORTANT NOTICE FOR USA CUSTOMERS
25.
As part of various ongoing tax and regulatory developments around the globe (e.g. FATCA), financial institutions such as HDFC Bank are being cast with additional investor and counterparty account related due diligence requirements.? Foreign Account Tax Compliance Act (FATCA) is an U.S. tax initiative that requires all financial institutions to report information to the relevant tax authorities about US accounts or accounts of certain entities in which U.S. persons hold a substantial ownership interest. Similar initiatives are taking place at the behest of many other countries.
HDFC Bank is taking appropriate measures in order to become FATCA compliant, with effect from 1 July, 2014 subject to local regulations. It would also have to comply with other similar laws, going forward. Towards compliance with FATCA and similar laws, we would be required to seek additional personal, tax and beneficial owner information and certain certifications and documentation from our investors and counterparties. Such information may be sought either at the time of account opening or any time subsequently.
The onus to provide accurate, adequate and timely inputs in this regard would be that of the accountholder or counterparty. In this regard, any change in the status or information or certification previously provided should also be intimated to HDFC Bank within 30 days. In the appropriate cases and also especially in case of any omission, delay or failure in providing such information, we would/ may be constrained to report relevant information pertaining to the account to domestic or foreign tax authorities.
For the purposes of such regulations, we may also be required to provide information to any institutions such as withholding agents for the purpose of ensuring appropriate withholding from the account or any proceeds in relation thereto. As may be required by domestic or overseas regulators/ tax authorities, we may also be constrained to withhold and pay out any sums from your account or close or suspend your account(s).
We will be unable to provide advice you about any tax status or FATCA classification relevant to your account. It is your responsibility to ensure that you record your correct tax status/ FATCA classification. You may seek advice from your tax advisor in this regard.
Please note that you may receive more than one request for information if you have multiple relationships with different members of the HDFC Group. Therefore, it is important that you respond to our request, even if you believe you have already supplied any previously requested information.
26.
MULTI CURRENCY FOREXPLUS PLATINUM CARD
26.1
Definitions
In this document the following words and phrases have the meaning
set opposite them unless the context indicates otherwise:
1. 'Bank' refers to HDFC Bank Limited, a banking company incorporated in India under the Companies Act, 1956 and having its Registered Office at HDFC Bank House, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013, India and includes its successors and assigns.
2. 'Card' refers to HDFC Bank Multicurrency ForexPlus Card, issued to the customer by HDFC Bank in association with Visa/MasterCard.
3. 'Cardholder' refers to a customer of the Bank authorised to use the card.
4. 'EDC Terminal' shall mean Point-of-Sale electronic data capture capable of handling card transactions i.e., Electronic Draft Capture (EDC) terminal, printers, other peripherals and accessories, including ATM PIN (defined hereunder), pads and necessary software to run the devices and which processes the transaction at the merchant Establishments abroad (except India, Nepal and Bhutan).
5. 'International Transactions' refer to the transactions entered into by the Cardholder on his card outside India, Nepal and Bhutan.
6. 'Merchant' means any entity that owns or manages or operates Merchant Establishment.
7. 'Merchant Establishments' shall mean establishments or facility, wherever located or registered, which honours the Card and shall include among others, stores, shops, restaurants, hotels, airline organisations, e-commerce websites, advertised as honouring the Visa/MasterCard.
8. 'Terms' refer to Terms and Conditions for use of the card as specified in this document.
9. 'Transactions' mean any instruction given by a Cardholder using a card directly or indirectly to the Bank to effect a transaction.
10. 'VISA' shall mean mark owned by VISA International.
11. 'MasterCard' shall mean mark owned by MasterCard Incorporated or MasterCard Worldwide.
12. 'VISA/PLUS/MasterCard ATM network' shall mean ATMs, wherever located, which honour the VISA/MasterCard and display the VISA/PLUS/MasterCard symbols.
13. In the document, all references to the Cardholder being referred in masculine gender will also include the feminine gender.
14. Transaction: Transaction includes cash withdrawals, payment for purchases made/services availed at Merchant Establishments, availing other services by utilising
the card at ATMs and/or Merchant Establishments.
15. Personal Identification Number (PIN): The Bank will allot to the Cardholder a PIN to be used for cash withdrawals and balance enquiry at ATMs The Cardholder shall be entitled, using the Net Banking facilities, in accordance with the provisions herein, to change the ATM PIN. The Cardholder shall be responsible to maintain the confidentiality of the ATM PIN/IPIN. The Bank bears no liability for unauthorized use of the card.
26.2
Eligibility, Manner of Applying / Obtaining & Conditions of Issue of the Card:
1. Any Indian National may apply for the issuance of the Card through any branch /representative of the Bank or select money changers in India as determined by the Bank, from time to time.
2. The applicant for the Card will be required to complete and submit a duly signed application form as required by the Bank and further submit all such documents as may be necessary or required by the Bank.
3. The Card, as may be issued by the Bank to an applicant, shall remain the property of the Bank and shall not be transferable and will be honoured at Merchant Establishments only when the Card bears the signature of the Cardholder on the reverse and upon presentment at a Merchant Establishment by the Cardholder.
4. The issuance of the Card is subject to compliance by the card applicant of the provisions of applicable laws (including Foreign Exchange Management Act, 1999), rules, regulations and directions as issued by the Reserve Bank of India or other authority under any law in force from time to time.
26.3
Applicability of Rules and Regulations:
5. The issuance and use of the Card is subject to compliance by the Cardholder of the provisions of applicable laws (including the Foreign Exchange Management Act,1999), rules, regulations and directions as issued by the Reserve Bank of India or other appropriate authority under any law in force from time to time.
6. Utilization of the card shall be in strict accordance with the exchange control Regulations of the RBI. In the event of non-compliance by Cardholder with same, the
Bank shall be entitled, either at its discretion, or at the instance of the RBI to debar the Cardholder from holding the card, and cancel and withdraw the card, and the cardholder shall also be liable for action under the Foreign Exchange Management Act, 1999 and any other Law and/or regulation in force from time to time, relating to the regulation of foreign exchange.
7. The card cannot be used for making payment towards foreign currency transactions in India, Nepal and Bhutan i.e., while using the card in Nepal and Bhutan, the currency of the transactions should be the local currency of those countries or in Indian Rupees. In case the card is cancelled, whether on account of non-compliance with Exchange Control Regulation or otherwise, the Bank will not be responsible for any attempted usage of the card, whether in India or abroad, resulting in the card being dishonoured and the concerned Merchant would be entitled to pick up a cancelled card on presentation.
8. The card may be used within the foreign entitlements as stipulated by RBI from time to time, by Cardholders going abroad for all bona fide personal expenses provided, the total exchange drawn during the trip abroad does not exceed the entitlement. Import of goods so purchased abroad into India, would be governed by the baggage Rules/EXIM policy in force at the relevant time. The entitlement of exchange should be ascertained (prior to the trip) from the authorised dealer branches of the Bank. The card cannot be used for effecting remittances, for which the release of exchange is not permissible under the extant regulations. Bank does not permit any payments /transactions using the card on Merchants registered in India, Nepal and Bhutan.
9. The Cardholder shall be solely responsible to the concerned authorities in event of any violation of the applicable laws, rules and regulations in force from time to time. The Bank will not be liable for any direct, indirect or consequential loss or damage, arising from or related to the non-compliance by Cardholder with the applicable laws,
rules and regulations in force from time to time.
10. The Cardholder hereby indemnifies and agrees to hold the Bank indemnified against all actions, claims and costs, charges and expenses arising out of or as a Consequence of the Cardholder not complying with the applicable laws, rules and regulations in force from time to time.
11. In case the Card is cancelled (or its use suspended, whether on account of noncompliance with the applicable laws, rules and regulations in force from time to time or otherwise) the Bank will not be responsible for any use/attempted use of the Card, resulting in the Card being dishonoured or otherwise. The risk of dishonouring
of a Card that is cancelled (and/or suspended) on its presentment is of such person and/or of the Cardholder in their individual capacity.
26.4
Validity:
12. The card is valid outside India, Nepal and Bhutan. The card is not valid for payments in foreign currency in India, Nepal and Bhutan. The Card however shall not be valid for payments to Merchants registered in India, Nepal and Bhutan.
13. The card is valid up to the last day of the month in the year of expiry of the card, which is indicated on the card. Upon expiry of the Card, the Cardholder shall destroy the card by cutting it in half diagonally.
14. The card is acceptable at any ATM of banks which are members of VISA/PLUS/MasterCard ATM network abroad and any Merchant Establishment outlet abroad.
15. The acceptance of VISA/MasterCard cards is guided by VISA/MasterCard International and information about the same is available on its website. Cardholders are expected to check the acceptance of the VISA/MasterCard Multicurrency ForexPlus Card in the Countries/Cities where they wish to use the Card. The Bank is not responsible for acceptance/non-acceptance of the HDFC Bank Multicurrency ForexPlus Card at a merchant establishment or an ATM in any country.
16. Use of the Card at any unauthorised location or for any purpose, other than as stated under these Terms and Conditions is strictly prohibited and may result in consequences, including but not limited to cancellation of the Card by the Bank.
26.5
Currency of the Card:
17. The bank offers 23 currencies as part of its bouquet on Multicurrency ForexPlus Card. However; the bank reserves the right, at its sole discretion, to increase or decrease the number of currencies available, without notice.
18. The Cardholder, or any other person duly authorised, shall have the option, to load value on the Card in any one or more of these currencies (each such balance of Currencies hereinafter referred to as a "Currency Wallet").
19. The Card, and any Currency Wallet thereof, may be loaded and/or reloaded with foreign exchange during its validity period by the Cardholder, or any other person duly authorised, giving a load instruction in the format as required by the Bank from time to time.
20. Instructions once given shall be final and binding on the Cardholder and the Cardholder shall not be entitled to cancel or modify the same without the consent of the Bank. Without prejudice to the above, any loss arising out of any cancellation or modification of instructions shall be borne by the Cardholder.
21. In the event of any use of the Card abroad, or any charge that is levied on the Card, the deductions to the amounts for such purpose shall happen in the following order:
a. First, in case the use/charge is in a specific currency, the amount shall be deducted from the balance available in the corresponding Currency Wallet of that Currency;
b. In the event that no Currency Wallet has been created for that currency, or there is Insufficient balance in the relevant Currency Wallet, amounts would be deducted from the Currency Wallet denominated in United States Dollars (USD);
c. In the event that no Currency Wallet has been created for USD, or there is insufficient balance in the USD Currency Wallet, the Bank would identify the Currency Wallet with sufficient balance, from which the amounts would be deducted.
22. It is clarified that in case amounts are deducted from a Currency Wallet of a currency, other than the currency relevant to the transaction, the currency exchange rate as determined by the Bank for such conversion of currencies shall be applicable.
23. It is further clarified that in the event that no single Currency Wallet has sufficient balance for a particular transaction by the Cardholder, the Bank shall reject such transaction, notwithstanding that sufficient amount may be available across all the Currency Wallets in aggregate.
26.6
Prepaid NetBanking facility:
24. At the time of issue of the Card, the Cardholder shall also be issued with the IPIN through which the Cardholder shall be entitled to access the Net Banking services offered ("net Banking") in relation to the Card in all its future transactions.
25. The Cardholder shall also be entitled to transfer balances lying in one Currency Wallet to another Currency Wallet through NetBanking, at the applicable currency exchange rate as determined by the Bank and communicated at the time of such transfer of balances. The Intent/motive of performing the online wallet to wallet transfer should be strictly towards the requirement of the Cardholder to transact in the respective country for performing Point of Sale (POS) / ATM Cash Withdrawal / Ecommerce transactions for personal consumption during the international trip only. Bank reserves the right to block the card permanently in the event of any wallet to wallet transaction performed by the Cardholder towards the intent of making speculative gains and take the advantage of having maximum forex exchange gain and recover any such gains made by card holder by debiting the card.
26. Through the NetBanking service, the Cardholder shall also be entitled to customize ATM PIN that will be required for the Cardholder to access an ATM of banks, which are members of VISA/PLUS/MasterCard ATM network.
27. It is clarified the Cardholder shall be solely responsible for the modification and safekeeping of the ATM PIN/IPIN.
28. The Cardholder understands that any electronic facilities that are being provided are solely for the convenience of the Cardholder. The Cardholder agrees and acknowledges that communication through such electronic modes is subject to interference or modification by result of unauthorised access by third parties and/or loss or modification of communication due to errors in transmission. It is clarified that the Bank shall be entitled to rely on any such communication duly received, and to act upon the same without being required or expected to carry out an independent verification as to the authenticity, validity or correctness of such communication.
26.7
Cardholder Obligations:
29. The Cardholder shall at all times ensure that the card is kept at a safe place, and that the ATM PIN/IPIN issued by the Bank at the time of issue of the Card are kept secret. The Cardholder shall under no circumstance whatsoever allow the card to be used by any other individual. The Cardholder will sign on the reverse of the card immediately upon receipt.
30. Notwithstanding any security measures that may be implemented by the Bank in respect of the Card, the Bank shall not be responsible for any misuse of the Card by
any third person, including by reason of the Cardholder disclosing the activation code or the ATM PIN / IPIN to such person.
31. Personal Identification Number (PIN): The Bank will allot to the Cardholder a PIN to be used for cash withdrawals and balance enquiry at ATMs. The Cardholder shall be entitled, using the NetBanking facilities, in accordance with the provisions herein, to change the ATM PIN. The Cardholder shall be responsible to maintain the confidentiality of the ATM PIN/IPIN. The Bank bears no liability for unauthorized use of the card.
32. The Cardholder will be responsible for all facilities granted by the Bank in respect of the card and for all related charges for use of the card.
33. In case, the Cardholder has any dispute in respect to any charge indicated in the Statement, the Cardholder shall advice details to the Bank within 30 days of the Statement Date, failing which, it will be construed that all charges are acceptable and in order. The Bank may not at its sole discretion accept any disputes on charges older than 30 days.
34. Any amount due and payable by the Cardholder and/or the Corporate/Enterprise to the Bank, if not paid separately, shall be recovered by the Bank from the balance available on the ForexPlus card and/or debit the amounts due from any account held by the Cardholder with HDFC Bank.
35. The Card is not transferable or non-assignable to any other person by the Cardholder under any circumstances.
36. The Cardholder is not entitled to earn any interest in connection with his Funds and these funds do not constitute a deposit by the Cardholder with HDFC Bank. The Card does not entitle the Cardholder to any Overdraft / Credit Facility.
37. You undertake and agree not to use the Card for making payment for any illegal purchases i.e. purchase of items / services not permitted by the RBI as per Foreign Exchange Regulations.
26.8
Lost or Stolen Cards
38. The Cardholder should inform the Bank at the Bank's Customer Care Centre immediately, if the Cardholder believes that the Card has been lost or stolen or misused.
39. If a card is lost or stolen or misused, the Cardholder must immediately hotlist the card either through the Net Banking access provided or by calling the 24*7 Phone Banking numbers provided. In the event of any unauthorised transactions being made on the Card after such Card has been lost or stolen, the Cardholder should also file a report with the local police and send a copy forthwith thereafter to the Bank. The Cardholder will be liable for all the charges incurred on the card until the card is hot-listed. In case of an unsigned card, the Cardholder will be liable for all charges incurred on it. The Bank upon adequate verification will permanently suspend the card and will not be liable for any inconvenience caused to the Cardholder on this account. The Bank will hotlist/cancel the card immediately on the receipt of such intimation.
40. (a) If the Cardholder loses his card overseas, he may either follow the above procedure or may report the loss through the VISA Global Emergency Assistance help
lines. In case the Cardholder uses the VISA Global Emergency Assistance services, then the charges for usage of such services shall be borne by the Cardholder. (b) If the Cardholder loses his card overseas and needs emergency cash, the Cardholder may call VISA Global Customer Assistance Services (GCAS) and place the request for cash requirement. In case, the Cardholder uses the Global Customer Assistance Services, then the charges for usage of such services will be borne and paid by the Cardholder. Emergency cash requests are processed in USD currency by VISA, the cardholder will have to bear all costs related to currency conversion at all stages during the transaction.
41. The Cardholder shall take cognizance of the fact that once a card is reported lost, stolen or damaged and is subsequently found, the same shall be promptly cut in half,
returned to the Bank and adequate care taken to prevent its misuse.
42. The Cardholder is responsible for the security of the card and shall take all steps towards ensuring the safe keeping thereof. In the event, the Bank determines that the aforementioned steps are questionable, financial liability on the lost or stolen card would rest with the Cardholder.
26.9
ATM Usage
43. The card is operable with the help of a confidential ATM PIN at ATM locations. The ATM PIN should never be disclosed to any person or written down where any other person may discover it. Any such disclosure or inadequate protection of the confidentiality of the ATM PIN is entirely at the Cardholder's risk. All transactions conducted with use of the ATM PIN will be the Cardholder's responsibility and he will abide by the record of the transaction as generated.
44. The card is acceptable at any VISA/PLUS/MasterCard ATM network belonging to institutions abroad. The Bank will not accept responsibility for any dealings the Cardholder may have with the other institutions including but not limited to such services. Should the Cardholder have any complaints concerning any VISA/ PLUS/ MasterCard ATM network establishment, the matter should be resolved by the Cardholder, and the establishment and failure to do so will not relieve him from any obligations to the Bank. However, the Cardholder should notify the Bank of this complaint immediately.
45. There will be separate service charges levied for facilities that will be announced by the Bank from time to time, and such charges may be deducted by the Bank from the balances available on the Card. In a situation where the Card does not have sufficient funds to deduct such service charges, the Bank reserves the right to deny such transactions and the decision of the Bank shall be binding on the Cardholder. The Bank shall not be liable for any consequences arising out of denial of transactions.
The Bank shall have the right to set-off and lien, irrespective of any other lien or charge, present or future value of all balances held in the Card or in any Currency Wallet thereto, to the extent of all outstanding dues, whatsoever, arising as a result of the services extended by the Bank.
46. HDFC Bank will not be liable for any failure to provide any service or to perform any obligation thereof, under where such failure is attributable (whether directly or indirectly) to any malfunction of the ATM / POS machine or the Card temporarily, insufficiency of funds, any dispute or other circumstance beyond its control.
47. In case of Debits in excess of funds held by the Cardholder, the Cardholder permits the Bank to debit his accounts(s) held with the Bank and / or reimburse the Bank funds towards such excess utilization subsequently on return, in case he does not have any operating account with the Bank.
48. Bank will not be liable for any consequential or indirect loss or damage arising from or related to the loss / issue of the Card and related PIN, howsoever caused.
49. The availability of ATM services in a country other than that in which the Card was issued is governed by the local regulations in force in the said country. Bank shall not be liable if these services are withdrawn without notice thereof.
26.10
Alerts
50. The Bank may elect to send alerts to the Cardholders in relation to the use/holding of the Card from time to time, using any modes as it may deem fit, including but not limited to E-mail and/or SMS modes. For the purpose of sending such alerts, the Bank shall be entitled to rely on any information provided by the Cardholder in the application form or in any writing thereafter. The Bank may modify or withdraw such alerts facility at any time as it may deem fit.
51. In the event there is any change in your Email ID and / or your mobile number, you need to get the same updated in bank records through NetBanking or by giving a request in writing about such modification(s). HDFC Bank shall not be liable for any loss, damage or inconvenience caused to you in case you do not receive such alert(s)
due to any technical reasons at your end or at the respective telecom operator end or for any reason not within the reasonable control of the Bank.
26.11
Merchant Location Usage:
52. The card is acceptable at all electronic Merchant Establishments abroad which display the VISA/MasterCard logo.
53. The card is meant for electronic use only and will be acceptable only at Merchant Establishments that have an EDC terminal, or are honouring the card for online payments through an acceptable payment gateway. The card is acceptable/operable with the help of the Cardholder's signature/ATM PIN at EDC terminals, installed at Merchant Establishments, or with the use of the Card on the relevant websites. Any usage of the card other than electronic use will be considered as unauthorised and the Cardholder will be solely responsible for such transactions. For the purposes of this Paragraph 43, "Electronic usage" shall be construed as transactions processed by the Merchant in online mode and where the charge slip/transaction slip is printed electronically from the EDC terminal, or payments made online through a payment gateway acceptable to the Bank.
54. Transactions are deemed authorised and completed once the EDC terminal generate sales slip. The amount of transaction is debited from the balances available on the Card immediately. The Cardholder should ensure that the Card is used only once at the Merchant Establishment for every purchase. The sales slip will be printed each time the card is used and the Cardholder should ensure that there is no multiple usage of the card at the Merchant Establishment at the time of each such use.
55. The Bank will not accept responsibility for any dealings the Cardholder may have with the Merchant Establishment including, but not limited to the supply of goods and
services. Should the Cardholder have any complaints concerning any Merchant Establishment, the matter should be resolved by the Cardholder with the Merchant Establishment and failure to do so will not relieve him from any obligations to the Bank. However, the Cardholder should notify the Bank of this complaint immediately.
56. The Bank, accepts no responsibility for any surcharge levied by any Merchant Establishment or ATM service providing Bank / ATM Network and debited to the balance on the Card with the transaction amount.
57. The Cardholder must sign a sales slip whenever the card is used at a Merchant Establishment and should retain his copy. The Bank at an additional charge may furnish copies of the sales slip. Any sales slip not personally signed by the Cardholder, but which can be proved, as being authorised by the Cardholder, will be binding on the Cardholder.
58. Any charge or other payment requisition received from a Merchant Establishment by the Bank for payment shall be conclusive proof that the charge recorded, on such
requisition, was properly incurred at the Merchant Establishment in the amount and by the Cardholder referred to in that charge or other requisition, as the case may be, by the use of the card except where the card has been lost, stolen or fraudulently misused, the burden of proof, for which shall be on the Cardholder.
59. In case, a merchant wishes to cancel a completed transaction due to an error or on account of merchandise return, the earlier sales receipt must be cancelled by the
merchant and a copy of the cancelled receipt must be retained in his possession. Reveal/Refunds of debits due to such transaction will be processed manually and the
cancelled sales slip needs to be produced, if called for.
60. All refunds and adjustments due to any merchant/device error or communication link will be processed manually and the amount will be credited to the Card after due
verification and in accordance with VISA/MasterCard rules and regulations as applicable, and in such currency as determined by the Bank. The Cardholder agrees
that any debit received during this time will be honoured, only based on the available balance in the account(s) without considering this refund. The Cardholder also indemnifies the Bank from such acts of dishonouring the payment instructions.
61. The card is not to be used at the hotels during check-in (Pre-Authorization transactions) and also at other locations where paying arrangement is done before completion of the purchase transaction or service.
62. The card should not be used for any Mail Order/Phone Order/Over the Internet purchases and any such usage will be considered as unauthorised and the Cardholder will be solely responsible. Notwithstanding the responsibility of the Cardholder, the Bank shall be entitled to reject such transaction Quality of Goods and Services: The Bank shall not be in any way responsible for merchandise, warranty or services purchased or availed by the Cardholder from Merchant Establishments, including on account of delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods from the order placed by the Cardholder. It must be distinctly understood that the card facility is purely a facility to the Cardholder to purchase goods or avail services and the Bank holds out no warranty or makes no representation about quality, delivery or otherwise howsoever regarding the goods or services, and any dispute must be resolved by Cardholder with the Merchant Establishment.
63.Quality of Goods and Services: The Bank shall not be in any way responsible for merchandise, warranty or services purchased or availed by the Cardholder from Merchant Establishments, including on account of delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods from the order placed by the Cardholder. It must be distinctly understood that the card facility is purely a facility to the Cardholder to purchase goods or avail services and the Bank holds out no warranty or makes no representation about quality, delivery or otherwise howsoever regarding the goods or services, and any dispute must be resolved by Cardholder with the Merchant Establishment
64. A purchase and a subsequent credit for cancellation of goods / services shall be treated as two separate transactions. The refund, if any, so entitled to you will only be
credited to your account (less cancellation Charges) as and when it is received from the Merchant. If the credit is not posted to your Card account within 30 days from the
day of refund, you must notify HDFC Bank, also with a copy of the credit note / void slip from the merchant or Authorization cancellation letter from the Merchant. i.e. a letter from the Merchant on the letterhead of the merchant stating the following details (Card Number, Transaction Date, Transaction Amount and Authorization Code that needs to be released and the letter should be duly signed by the merchant with the stamp). HDFC Bank accepts no responsibility and / or liability for any delay caused in
this regard for any reason whatsoever.
26.12
Card Usage:
65. The Bank will debit the balances on the Card, in the manner as provided here in above, for the value of all purchases of goods or services, cash, fees, charges and payments effected by the use of the Card ('Transaction'). All Transactions will be reflected in the Statement of the Card. Such statements shall be mailed to the Cardholder at the end of the month in which the card has been used for transaction, through physical statement sent to registered postal address or through e-mail sent to the registered email address of the cardholder. Further such statements for the last 6 months will also be made available to the Cardholder through the NetBanking facility.
66. The Cardholder agrees that the Bank's record of transactions relating to his card is authentic and conclusive.
67. The Cardholder is advised to retain a record of transactions generated by the ATM/EDC terminals at Merchant Establishments with him.
68. The Cardholder agrees and understands that there can be scenarios when a Multicurrency ForexPlus Card can get over-utilized, resulting in the Bank paying on behalf of the cardholder, and the card getting into a negative balance. The Cardholder agrees and understands and takes responsibility to make good this negative card balance to the bank, as the Bank has paid this sum for the goods / services utilized by the Cardholder. The Cardholder also accepts that the bank reserves the right to regularize negative card balance by debiting my account held with the bank without any prior confirmation from the cardholder.
69. The Cardholder agrees not to attempt to withdraw / purchase using the card unless sufficient funds are available on the card. The onus of ensuring the adequate card balance shall entirely be on the cardholder.
26.13
Dynamic Currency Conversion (DCC) facility:
70. DCC stands for Dynamic Currency Conversion whereas MCC stands for Multiple Currency Conversion.
71. DCC / MCC at ATM / POS gives the cardholder an option to initiate a transaction in the currency of his choice. It also assists the cardholder to know the exact transaction value in the currency selected at the time of transaction.
72. It is not advisable for a Forex Cardholder to opt for DCC/MCC while using Forex card for making payments, since the transaction passes through cross currency conversion twice.
73. In case of first leg of conversion in DCC i.e. conversion from local currency to the currency of choice of the Cardholder, exchange rate is decided by the merchant and
communicated to Cardholder at the time of transaction. The bank does not have any role in deciding the exchange rate.
74. In case of second leg of conversion in DCC i.e. conversion from the currency of choice of Cardholder to the currency available on Forex card, conversion will also attract cross currency transaction charges which will get debited to the Cardholder.
26.14
Residents:
75. The use of the card is allowed for the purposes as per the applicable foreign exchange control regulations.
76. As per RBI guidelines in case the amount on account of use of the card during visits abroad exceed the Cardholder's foreign exchange entitlements, the Cardholder
should provide documentary evidence for the usage of foreign exchange utilised. The Bank is authorised to report the matter to any relevant authorities, in this regard giving full details.
77. As per applicable laws, for every foreign currency transaction the Cardholder should submit a duly completed and signed A2 form and have his passport endorsed for the foreign currency utilised.
78.In case the Cardholder is not contactable or not able to submit the same within the reporting time as specified by RBI, the Cardholder authorises and indemnifies the Bank to fill in and submit the request for purchase of foreign exchange (A2 form) on behalf of the Cardholder.
26.15
RECEIPT OF FUNDS IN EXCESS OF THE LOADING AMOUNT:
79. If the Cardholder has received funds in excess of the loading amount, the Cardholder agrees to promptly pay HDFC Bank any such funds upon such terms and conditions as HDFC Bank may specify. If HDFC Bank has grounds to believe that the Cardholder has received funds in excess of the loading amount requested by the Cardholder, due to any reason whatsoever (including the malfunction of an ATM, POS or other equipment, or HDFC Bank system) HDFC Bank will notify the same to the Cardholder and will deduct the excess funds received by the Cardholder from the loading amount upon such terms and conditions as HDFC Bank may specify. HDFC Bank further reserves the right to recover such excess funds from any account of the Cardholder maintained with itself or any of its group companies, whether such account be a joint account or a sole account or otherwise, or and/or the right to require the Cardholder upon notification to immediately make payment of such excess funds, upon such terms and conditions as HDFC Bank may specify. In the event a demand or claim for settlement of outstanding dues/funds received in excess of loading amount from the Cardholder is made either by HDFC Bank or any person acting on behalf of HDFC Bank, the Cardholder shall pay to HDFC Bank unconditionally the entire amount outstanding on the Card and/or the funds received in excess of the loading amount. Nothing in these terms and conditions shall affect HDFC Bank's right of lien, set-off, transfer and application of monies at law or pursuant to any other agreement from time subsisting between HDFC Bank and Cardholder.
26.16
Disputes:
80. A sales slip with the signature of the Cardholder together with the card number noted there on shall be conclusive evidence as between the Bank and the Cardholder as to the extent of liability incurred by the Cardholder and the Bank shall not be required to ensure that the Cardholder has duly received the goods purchased/to be purchased or has duly received the service availed or to be availed to the Cardholder's satisfaction.
81. The Bank shall make bonafide and reasonable efforts to resolve an aggrieved Cardholder's disagreement with applicable charge indicated in the Statement within Ninety Days of receipt of the notice of disagreement. If after such effort, the Bank determines that the charge indicated is correct then it shall communicate the same to the Cardholder along with details including a copy of the sales slip or payment requisition.
82. The Bank accepts no responsibility for refusal by any Merchant Establishment to honour the card. The Cardholder has to raise a dispute with the bank within 45 days from the date of transaction or attempted ATM Cash Withdrawal towards any unauthorized transactions performed on the card account and shall perform all reasonable efforts towards resolving the disputed transaction by carrying out proper investigation and accordingly raising chargeback with the merchant acquiring bank for the disputed amount. In the event of re-presentment of Chargeback received from the merchant acquiring bank towards the dispute transaction raised, the decision of the merchant acquiring bank shall be final and HDFC Bank shall not be liable for any payment to be made to the Cardholder for the disputed amount. Bank will not accept any disputes raised by the Cardholder post 45 days towards any unauthorized transaction made on the card account, whatsoever.
83. This agreement will be constructed in accordance with and governed by the laws of India. All disputes are subject to the exclusive jurisdiction of the courts of Mumbai, India only.
84. The Cardholder will be liable for all the costs associated with the collection of dues, legal expenses (should it become necessary to refer the matter to any agent), or where legal resources have been utilised in the resolution of a dispute.
26.17
Exclusion of Liability:
85. Without prejudice to the foregoing, the Bank shall be under no liability whatsoever to the applicant in respect of any loss or damage arising, directly or indirectly out of:
a. Any defect in goods or services supplied
b. The refusal of any person to honour or accept a card
c. The malfunction of any POS terminal ATMS resulting in non-acceptance of the card and/or PIN / ATM machine leading to non-disbursement of the cash
d. Effecting transaction instruction by any person other than the Cardholder;
e. Any Statement made by any person requesting the return of the card or any act performed by any person in conjunction;
f. Handing over of the card by the Cardholder to anybody other than the designated employees of the Bank at the Bank's premises;
g. Disclosure to any third party of the activation code, ATM PIN or IPIN;
h. The exercise by the Bank of its rights, demand and procure the surrender of the card prior to the expiry date exposed on its face, whether such demand and surrender
made and/or procured by the Bank or by any person or computer terminal;
i. The exercise by the Bank of its right to terminate any card.
j. Any injury to the credit character and reputation of the applicant alleged to have been caused by the repossession of the card and/or, any request for its return or the refusal of any Merchant Establishment to honour or accept the card;
k. Any misstatement, misrepresentation, error or omission in any details disclosed by
the Bank;
l. Decline of a transaction because of the Cardholder exceeding its foreign exchange entitlements as prescribed by RBI guidelines issued from time to time, or the Bank becoming aware of the Cardholder exceeding his entitlements; and
m. Decline of transaction due to any reason at a Merchant location/ATM
26.18
Insurance Benefits:
86. The Cardholder specifically acknowledges that the Bank will not be liable in any manner whatsoever by virtue of any insurance cover provided, and that the insurance
company will be solely liable for compensation if any, in case of the death of a Cardholder and/or loss of baggage and/or loss of passport and shall not hold the
Bank responsible for any matter arising out of or in connection with such insurance cover, whether for or in respect of any deficiency or defect in such insurance cover, recovery or payment of compensation, processing or settlement of claims or otherwise howsoever, and all such matters shall be addressed to and sorted out directly with the insurance company.
87. The Cardholder acknowledges that the insurance cover so provided will be available to the Cardholder only as per the terms of the relevant insurance policy in force, and only so long as the Cardholder is and remains a Cardholder of the Bank with his maintained in good standing. On the card being cancelled or withdrawn temporarily or permanently for whatever reason, the benefit of such insurance cover shall automatically and ipso facto cease to be available from such date of cessation of
card. Further, the Cardholder also agrees that even during continuation of his card, the Bank may at any time at its sole discretion and with reasonable notice thereof to
the Cardholder, suspend, withdraw or cancel the benefit of such insurance cover, and there will be no binding obligation on the Bank to continue this benefit.
26.19
Terms and Conditions of the Insurance Cover:
Personal Accident Insurance This is a death-only cover, with a maximum limit of Rs.5,00,000, valid on any bodily injury resulting in death by Air/Rail/Road accident. This death to be within 12 months of the injury. The accidental injury and subsequent death has to be within the validity period of HDFC Bank Multicurrency ForexPlus Card.
Loss of Checked Baggage Cover The maximum cover is for Rs. 20,000. It applies on loss of checked baggage caused by the airline and the liability admitted by the airline. The payment under Insurance Cover will be reduced by any sum for which the airline is liable to make the payment.
Passport Reconstruction Cover Actual cost of reconstruction of passport only with a maximum limit of Rs. 20,000. Cost of reconstruction on VISA not included Compensation for reasonable and necessary expenses to obtain a duplicate passport. *Insurance company/policy number is subject to change in future.
Intimation & document/claim submission for availing insurance cover Any fraudulent transaction / unauthorized debit should be intimated to the bank within 30 days from the date of transaction. Supporting documents/claim should be submitted within 60 days from the date of transaction. Insurance Cover so provided does not covers/considers Theft/Robbed/Robbery cases of the cards/baggage.
26.20
Termination:
88. The Cardholder may discontinue this facility at any time by getting the card hot-listed. However, for the transactions done during the period the card was active, but posted on the card after the surrender, the Cardholder shall be entirely liable. In case of a dispute on any transaction, Cardholder can notify the Bank and the Bank can raise a chargeback as per regulations of VISA/MasterCard.
89. The Bank shall be entitled to discontinue this facility at any time by cancelling the card by giving 30 days' notice and it shall be deemed to have been received by the Cardholder within 30 days of posting to the Cardholder's address in India last notified in writing to the Bank.
90. The Bank reserves the right to disclose customer information to any court of competent jurisdiction, quasi-judicial authorities, law enforcement agencies and any other wing of Central Government or State Government.
26.21
Indemnity:
91. The Cardholder agrees to indemnify the Bank against all liabilities, losses, damages and expenses, which the Bank may sustain or incur either directly or indirectly as a result of:
a. Negligence/mistake or misconduct of the Cardholder
b. Breach or non-compliance of the Rules/Terms and Conditions relating to the card.
fraud or dishonesty relating to any transaction by the Cardholder or his employee's/agents ATMs/EDC terminals are machines and errors could occur while in operation. The Cardholder agrees to indemnify the Bank for any such machine/mechanical errors/failures
92.The Cardholder shall indemnify and hold harmless the Bank from any and all consequences arising from the Cardholder not complying with the exchange control regulations of the RBI.
26.22
Terms:
93. The Cardholder shall be deemed to have unconditionally agreed to and accepted the Terms of these Terms and Conditions by signing the card application form, acknowledging the receipt of the card in writing, by signing the reverse of the card, by performing a transaction with the card or by usage of the card.
94. The Bank reserves the right to revise policies, features and benefits offered on the card and alter these Terms and Conditions from time to time and may notify the Cardholder of any such alterations in any manner it thinks appropriate. The Cardholder will be bound by such alteration unless the card is returned to the Bank for cancellation before the date upon which any alteration is to have effect.
95. The Bank may introduce new services from time to time. The existence and availability of the new functions will be notified to the Cardholder as and when they become available. The changed Terms and Conditions applicable to the new services shall be communicated to the Cardholder. By using these new services, the Cardholder agrees to be bound by the Terms and Conditions applicable.
96. These Terms form the contract between the Cardholder and the Bank. By applying for the card and accessing the services, the Cardholder acknowledges and accepts these Terms and Conditions. These Terms and Conditions will not be in addition to and not in derogation of the Terms and Conditions relating to any account of the Cardholder.
26.23
Governing Law:
97. These Terms and Conditions and/or the operations in the accounts of the Cardholder maintained by the Bank and/or the use of the services provided through the card shall be governed by laws of the Republic of India and no other nation. The Cardholder and the Bank agree to submit to the exclusive jurisdiction of the Courts located in Mumbai, India as regards any claims or matters arising under these Terms and Conditions. The Bank accepts no liability whatsoever, direct or indirect, for non-compliance with the laws of any country other than the Republic of India. The mere fact that the card can be accessed by a Cardholder in a country other than India shall not be interpreted to imply that the laws of the said country govern these Terms and Conditions and/or the operations in the Card Account of the Cardholder and/or the use of the card.
26.24
Severability and Waiver:
98. Each of the provisions of these Terms and Conditions is severable and distinct from the others and if at any time, one or more of such provisions is or becomes illegal or unenforceable in any respect under the laws of any jurisdiction, the legality, validity or enforceability of the remaining provisions shall not be affected in any way. Notwithstanding the foregoing, in the event of the illegality or unenforceability of any Term and Condition herein, the Bank reserves the right to withdraw the Card forthwith.
99. No act, delay leniency or omission by the Bank shall affect its rights, powers and remedies under these Terms and Conditions or other further exercise of such rights,
powers or remedies. The rights and remedies under these Terms and Conditions are cumulative and not exclusive of other rights and remedies available to the Bank under law or at equity.
26.25
Assignment:
100. The Cardholder acknowledges that the Bank may assign, transfer or convey any or All its rights and obligations in respect of the Card to any third person as it may deem fit in its sole discretion without obtaining concurrence of the Cardholder.
26.26
Miscellaneous:
101. The Bank reserves the right to use the information provided by the Cardholder on his/her application and during surveys, information from external sources, including
consumer reports, for marketing reports and activities carried out by the Bank/Affiliates, the Bank may use this information to develop mailing lists that may be
used by companies with whom the Bank shall work to develop marketing offers for the Cardholder.
102. In addition to the general right to set off or other right conferred by law or under any other agreement, the Bank may, without notice, combine or consolidate the balance on the Card with any other account(s), which the Cardholder maintains with the Bank and its Group Companies, and setoff or transfer money, standing to the credit of such other account(s) in or towards the satisfaction of the Cardholder's liability to the Bank under his/her Card.
103. The Cardholder shall forthwith notify the Bank of any change in his/her address for communication as stated in the application form for the Card. The Bank reserves the right to change the cardholder's address in its records if such change in address comes to the notice of the Bank. The responsibility shall be solely of the Cardholder to ensure that the Bank has been informed of the correct address for communication, and the Bank disclaims all liability in case of an incorrect address resulting in any loss or liability for the Cardholder.
104. The Cardholder agrees to adhere to and comply with all such Terms and Conditions as the Bank or its Affiliates may prescribe from time to time for facilities/services availed of by the Cardholder and hereby agrees and confirms that all such transactions effected by or through facilities for conducting remote transactions including the Internet, World Wide Web, electronic data interchange, call centres, teleservice operations (whether voice, video, data or combination thereof) or by means of electronic, computer, automated machines network or through other means of telecommunication, established by or on behalf of the Bank or its Affiliates, for and in respect of such facilities/services offered, shall constitute legally binding and valid transactions when done in adherence to and in compliance with the Terms and
Conditions prescribed by the Bank or its Affiliates for such facilities/services, as may be prescribed from time to time. The Cardholder hereby agrees that in case the Cardholder commits a default in payment or repayment of principal amount of the Loan/financial/credit facility or interest/charges due thereon the Bank and/or its directors/partners/supplementary cardholders, as applicable, may report the Cardholder as defaulters in such manner and through such mediums as the Bank or
RBI in their absolute discretion may think fit.
27.
Standing Instruction on Debit Cards
Standing Instructions shall mean for direct Debit authorization of the cardholder's HDFC Bank Debit Card linked to primary account number towards billings by utility companies. The term "Utility Company" shall mean a company, organization or entity that sends a Bill, statement or invoice, usually a request for payment for a product or service.
HDFC Bank reserves the right to approve / reject the registration forms without assigning any reason whatsoever.
Application form should be filled by the primary cardholder. The facility will be available only on the designated Debit Card linked to primary account number and account held with the Bank.
HDFC Bank reserves the right to revoke / stop this facility if the credit behavior on the card is unsatisfactory.
The Cardholder agrees that he / she would fill up a Application form when the account number, Debit Card number, address or any specific utility customer ID specified in the application form, is transferred or changed.
It will be the responsibility of the cardholder to inform HDFC Bank in writing of any change or withdrawal of the Standing Instruction facility thus availed. Such change or withdrawal will take 30 days to be effected upon receipt of cardholder request. Failure of the Cardholder to do the same and subsequent debits if any towards utility payments will constitute valid transactions and the cardholder will be liable to pay the same.
Certain Utilities / Services providers may specify the date on which payment is to be made and, notwithstanding any instructions given by the cardholder in this regard, HDFC Bank shall remit the payment anytime before the payment due date specified by the Utilities / Services providers.
Without prejudice to the generality of the aforesaid, processing of all the instructions is basis the availability of clear funds in primary account linked to Debit Card at the time of processing the transaction & receipt of billing details from billing company.
Any disputes arising out of disconnection of the utility facility, penalty from government and late charges on installment dues arising due to change / revocation of the facility will be the sole responsibility of the cardholder and the cardholder will not hold HDFC Bank responsible/liable for the same.
The cardholder indemnifies HDFC Bank from and against all actions, suits, claims, liabilities and proceedings due to or arising out of any or all disputes between the cardholder and Utility companies or by reason of HDFC Bank acting in good faith or refusing to take or omitting to act on the Standing Instruction facility.
HDFC Bank shall not be liable to the cardholder for any loss or damage whatsoever or howsoever arising directly or indirectly including without limitation due to delay or failure to give effect to the Standing Instruction facility.
HDFC Bank will endeavor to effect payments / carry-out instructions received by it within the payment due date to each utility company. However, HDFC Bank does not warrant that Payment / fulfillment of instructions will not be delayed for reasons beyond its control. As the instructions would depend on various electronic technology used
from time to time, there could be delays in receipt of any instructions by HDFC Bank from the cardholder and by the provider of Utilities / Services.
HDFC Bank will not in any way be connected with the disputes between utility companies and the cardholder.
This facility is available only for utility bills pertaining to residential uses. No commercial utility bills will be paid under this scheme.
Signing of the Application form does not ensure automatic approval of this facility.
The Standing Instruction facility is in respect of the entire charges or to the extent of the limit set by the cardholder on the utility outstandings and the said instruction shall be valid and binding for the validity period and subsequent renewal period of the Card Account, unless and until rescinded by the cardholder in writing to HDFC Bank.
No receipt will be given for bills paid through this facility. Account statement is adequate proof that such payment was paid to utility company.
HDFC Bank neither endorses the Utilities / Services offered, nor is it in any manner party to the contracts that may be executed between the cardholder and the providers of such Utilities / Services. The providers of Utilities / Services shall be solely responsible to the cardholder to render the Utilities / Services for which Payment is to be made by HDFC Bank and HDFC Bank shall not be responsible/liable for any deficiency in the same including, but not limited to, deficient quality, delivery, quantity etc., and shall not be made party to any disputes between the cardholder and any providers of Utilities / Services. The cardholder shall not hold HDFC Bank liable for any non-service, delayed service or faulty service rendered by the provider of Utilities / Services and shall not contact or communicate in any manner whatsoever, inter alia, by electronic mail, phone, post, SMS, or personal meeting with HDFC Bank in this regard.
HDFC Bank may, in its sole discretion, accept any cancellation request by the cardholder, provided that HDFC Bank has not already made the utility payment for the month for which the cancellation request is made.
Nothing contained herein shall prejudice or affect the terms and conditions of Debit Card &Account. The terms of this facility shall be in addition to and not in derogation of the terms contained in Debit Card & Account Terms & Conditions
Nothing contained in the Standing Instruction facility shall be construed as binding obligation on HDFC Bank or any participating utility company to continue the facility after the facility termination date or substitute by a new or similar facility.
HDFC Bank reserves the right to revoke/stop this facility to any cardholder without any prior intimation if the Bank believes that the continued use of this facility is not in the interest of the Bank.
As and when other communication channels are introduced HDFC Bank may be entitled to rely upon all electronic communications, orders or messages to HDFC Bank from the cardholder whether received by email, SMS, on telephone or otherwise in the manner prescribed for the same from time to time by HDFC Bank and HDFC Bank shall not be obliged to verify or make further inquiry into the identity of the sender, or the message integrity, of any communications, orders or messages. The cardholder shall in no circumstance dispute such reliance by HDFC Bank.
All disputes arising out of the Standing Instruction facility shall be subject to the exclusive jurisdiction of competent courts in Chennai.
The Standing Instruction nomination will be effective subject to HDFC Bank? Debit Card being valid and in good standing.
HDFC Bank may at its sole discretion accept or decline the said Application form.
The record of charges in respect of the above services received or availed by me and submitted by utility companies to my Card Account will neither bear my signature nor the imprint of my Card. I therefore undertake to unconditionally honor and pay without demur and contestation all the said charges including interim charges booked by me under this facility, as and when I am billed for the same by HDFC Bank. This Recurring Transaction Instruction shall subsist during the validity period of my Card and subsequent renewals thereof.
I confirm that the latest self attested bill copy of the utility service for which I would need to avail of the Standing Instruction facility are attached along with this application format. I also confirm that the address on the bill matches with residential address given for my Account details for Debit Cards.
I confirm that the utility bills enclosed are photocopies of the original bills and that these utilities are used only for residential purpose.
I understand that HDFC Bank is not responsible or liable for any service and/or billing deficiencies or inadequacies of utility companies as the case may be. Furthermore, I affirm that I am liable to honour all my Debit Card commitments irrespective of any grievances/complaints I may have with utility companies.
I will continue making payments towards the above utility outstandings until I receive an SMS/E-mail/letter confirmation from HDFC Bank indicating that my Standing Instruction facility has been activated along with effective date of activation.
I agree to communicate termination of facility to HDFC Bank in writing failing which the payment made to the utility company will be construed as valid and binding on me.
I agree to resolve disputes (if any) of whatsoever nature directly with the utility company and will not hold HDFC Bank liable for any deficiency of services provided by the utility company.
HDFC bank may change from time to time the utility companies for which Standing Instruction facility is extended.
27.1 Cashback Terms and Conditions - Standing Instruction on Debit Cards :
1 5 % Cashback with maximum Cashback amount of Rs 100 Per month per Card
2 Cashback Offer is for the billing amount paid through Standing Instruction on Debit Cards for the first three bills in 1st three months only.
3 The customer is eligible for Cashback on all transactions through Standing Instruction on Debit Cards mode only.
4 Cashback offer is only for those who sign up for Standing Instruction on Debit Cards for the first time.
5 Cashback on Standing Instruction on Debit Cards is only applicable for all Platinum Debit Card, Titanium Royale Debit Card, Titanium Debit Card, Regular Debit Card, Business Debit Card and Woman?s Advantage Debit Card.
6 HDFC Bank Debit Cardholders are not bound in any way to participate in this offer. Any participation is voluntary and the offer is being made purely on a ?best effort? basis.
7 Offer is not valid on JetPrivilege HDFC Bank World Debit Card or any other Card other than the one mentioned above in point no. 5.
8 Only approved and validated spend/ transaction / payment / purchase made using HDFC Bank Debit Card shall be eligible for the Cashback. Cancelled / Returned Transactions shall not be eligible for the Cashback offer. No Offer clubbing shall be permitted
9 5% Cashback proceeds shall be posted to customer's Debit Card post 120 days after the end of every calendar month. Customer will need to redeem these Cashback points by logging into NetBanking or calling PhoneBanking and request for redemption of the Cashback
10 This offer is non-transferrable to any other person.
11 This offer is non-encashable, not extendable and non-negotiable
12 This offer is valid for Indian residents and citizens only.
13 All valid spends transactions will be eligible for the offer. HDFC Bank will not be responsible for invalid transactions
14 To be eligible for the offer, Cardholder is required to satisfy the condition mentioned in the offer post receipt of the communication
15 Nothing herein amounts as a commitment by HDFC Bank to conduct further, similar or other schemes/offers
16 HDFC Bank reserves the right to extend this offer to selected HDFC Bank Debit Cardholders only.
17 Above offer is by way of a special offer for select HDFC Bank Debit Card members only and nothing contained herein shall prejudice or affect the terms and conditions of the card member agreement. The terms of the above offers shall be in addition to and not in derogation of the terms contained in the Card members Agreement.
18 HDFC Bank reserves the right at anytime, without prior notice to add, alter, modify, change or vary all or any of these Terms and Conditions or to replace wholly or in part, the above offer by another offer whether similar to above or not, or to withdraw it altogether.
19 In the event of any inconsistency between these terms and conditions and any brochures, marketing or promotional materials relating to the promotion, these terms and conditions shall prevail.
20 HDFC Bank is not liable for any delay, non-delivery or shortfall or deficiency or unsatisfactory service/product provided by any participating parties/sponsors.
21 Nothing contained herein shall prejudice or affect the terms and conditions of the Account holder/ Card member Agreement applicable to the account of those mentioned.
22 This offer is non transferable to any other person.
23 Any Government levies / taxes like Sales Tax, TDS, gift tax, road tax, any Local Tax etc. arising out of the same will be borne by the HDFC Bank Debit card customer.
24 For more details kindly visit www.hdfcbank.com
28.
Public Provident Fund
The Public Provident Fund scheme is a statutory scheme of the Central Government framed under the provisions of the Public Provident Act,1968. The approved branches of HDFC Bank Limited have been designated as accounts offices under the scheme. A year for the purpose of this scheme means the financial year ending 31st March. You can subscribe any amount in multiples of Rs 5/- between Rs 500/- and Rs 1,50,000/- in a year to your public provident fund account. It is not necessary that you should subscribe every month of the year. You can vary the amount of subscription to suit your convenience. Maximum of 12 subscriptions are allowed in a year.
The account entitles you to obtain a loan. If you require it you can apply for your first loan in the third year from the year of opening your account i.e. if you have opened your account in 2016-17, you can apply for your first loan in 2018-19. You are entitled to receive 25 % of the balance to your credit on 31-03-2017 by way of loan, repayable in 36 months in convenient monthly installments. You can get further loans upto the end of the fifth year following the expiry of the year in which the initial subscription was made. But no second loan can be taken so long as the first loan has not been fully repaid and the amount of any fresh loan will be restricted to 25 % of the balance at credit at the end of the second year immediately preceding the year in which the loan is applied for. No loan can be taken after the end of the fifth year as indicated above.
Some limited facilities for final withdrawals without closing the account have also been provided. The withdrawal will be restricted to 50 per cent of the amount at credit at the end of the sixth year immediately preceding the year in which the amount is withdrawn. For example, this partial withdrawal can be made for the first time on 01-04-2022 so as to get 50 % cent of the balance to your credit on 31-03-2017. Similar withdrawals can also be made subsequently at three year intervals but the amount which can be withdrawn will be restricted to 50 % of the amount standing to your credit at the end of the sixth year, immediately preceding the year in which the withdrawal is made.
The Public Provident Fund Scheme allows you to withdraw the entire amounts to your credit after adjustment of the dues if any to Government on completion of 15 years after the end of the year in which you opened your account. That is to say if you opened your account in 2016-17, you can withdraw the entire balances to your credit any time after 01-04-2032. This is, of course optional. You can continue your account without any loss of benefits.
As per existing provisions subscription to the Public Provident Fund qualify for deduction from taxable income together with savings in other approved form namely, recognized Provident Funds, Life Insurance, etc. The interest credited to the fund and the amount standing to the credit of the subscribers are exempt from Income Tax and Wealth Tax respectively.
You are entitled to nominate one or more person to receive any final payment, which is due to you, in the event of your death. The facility of nomination is one that should be availed of by you, as your heirs may otherwise be put to the avoidable inconvenience of producing succession certificates to establish their claims to the amount due to them. A subscriber to the fund cannot nominate a trust as his nominee.
Revival of discontinued account - Depositors seeking condonation of the default in making minimum subscription of Rs 500/- per annum can revive their PPF account by payment of a fee of Rs 50/- for each year of default along-with arrears of subscription of Rs 500/- for each default / financial year.
Request for Premature closure of accounts. The Branches will not entertain any request for premature closure of PPF account under the noted grounds:
(a)Migration abroad (b) marriage (c) purchase of house / vehicle (d) ceremonial occasions (e) repayment of loan (f) education (g) retiring, suspension from job, etc.
Only those cases falling under extreme compassionate ground such as medial support in life threatening diseases cases, death cases, etc. deserve consideration for granting closure and will be entertained.
Operation by a Power of Attorney Holder - In the absence of a specific provision in the Public Provident Fund Scheme 1968, a power of Attorney Holder can neither open a PPF account nor operate any PPF account on behalf of a subscriber.
Non Resident Indians - NRIs are not eligible to open an account under the PPF Scheme. Provided that if a resident who subsequently becomes NRI during the currency of maturity period prescribed under PPF Scheme, may continue to subscribe to the Fund till its maturity on a non-repatriation basis.
It is important and will be desirable in your own interest to ensure that changes in your address are communicated promptly to the accounts office.
29.
OTP CLAUSES
The Bank may at its sole discretion send any communication, Password (as defined hereinafter)or any other information to the Customer's registered mobile number or any other mobile number, which it may have in its records or otherwise, as it deems appropriate.The Bank may, at its sole discretion,update the registered mobile number in its records without any prior intimation or approval of the Customer. In case of multiple accounts held with the Bank, the Bank has the right to update the Customer's registered mobile number from any account held with the Bank by the Customer.
The Bank may at its discretion send the Customer a password, code or One Time Password (OTP) or passcode (collectively, "Password") as a method of authenticating the identity of the Customer as also for enabling the Customer to transact with the Bank or complete transactions with the Bank by using such Password, including signing, accepting, authenticating of any loan or security contract, applicable or any other document, will be binding upon the Customer.
The Bank does not assume any responsibility whatsoever in case of failure on behalf of the Customer to correctly enter the Password. The Bank further does not assume any responsibility whatsoever in case the Customer lapses in safe keeping of the Password or in case of any misuse or unauthorized use of the Password
The Bank is not responsible for any failure in the transaction on account of any problem with the Customer's mobile phone network or any other issue in the mobile phone or the SIM card of the Customer, over which the Bank has no control.
The Customer shall keep the Customer's mobile phone or SIM card active, safe and in the possession of the Customer at all times. The Customer shall not allow the use of the Customer's mobile phone or SIM card by any other person.
In case of any loss or theft of the Customer's mobile phone and/or or SIM card, the Customer shall de-register or block such a mobile phone and/or the SIM card with its service provider on an urgent and immediate basis. The Customer shall also inform the Bank of such a lossor theft. The Bank shall not be responsible for any unauthorized use of the mobile phone or SIM card on account of such loss or theft. The Customer is obligated to keep the mobile phone and the data therein and Passwords and usage there of confidential at all times and shall ensure that the mobile phone and the data therein is not shared with any other person under any circumstances. The Customer shall not create a copy or duplicate of the data in the mobile phone or save such data except for the purposes of using the same as permitted or required by the Bank.
30.
HDFC Bank Programme Terms and Conditions
These Terms and Conditions (the ?Terms?) apply to and regulate the operation of the three tiers of the Programmes namely Imperia / Preferred / Classic Banking Programme (the ?Programme?) offered by HDFC Bank (the "Bank") to eligible Savings/Current account holders (the ?Accountholder?). The Terms are in addition to the terms and conditions applicable to standard HDFC Bank?s Savings/Current Account (the ?Primary Terms?) as available on www.hdfcbank.com (the ?Website?) or as accepted at the time of opening the account.
1. Programme Eligibility
1.1. Entry to the Programme is based on the Accountholder satisfying the prevailing Programme eligibility criteria for the respective Programme and acceptance of the Terms by the Accountholder.
1.2. The Accountholder reserves the right to decline upgrade to the programme through acceptable electronic or physical means at any point.
2. Programme Features and Benefits (the ?Features?)
2.1. Features refers to any of the facilities, discounts, services or arrangements offered to the customer as a result of being a part of the Programme. The Features may be introduced/amended from time-to-time and may vary by Programme type. Features may also vary within the same Programme, depending on whether the Accountholder continues to satisfy the prevailing criteria for that Programme.
2.2. The Features are applicable till the time the customer is a part of the Programme.
2.3. The Features are subject to prevailing regulatory guidelines for various customer types (Resident Individuals/, NRIs, Individuals/Non Individuals).
2.4. Taxes as applicable would be charged separately.
2.5. The Bank reserves the right to appoint / change the Relationship Manager of the customer.
2.6. Locker is subject to availability at branch
2.7. The Features may be extended to the customer?s business and/or family relationship(s) to form a Family/Business ?Group? at the discretion of the Bank and based on consent (through approved electronic or physical means) received from both the Primary ID and the prospective linked customer/s except for Minors.
2.8. If the balances required as per Programme eligibility are not maintained for consecutively 3 months (or for any other reason as deemed fit by the Bank), the Bank reserves the right to withdraw the prevailing Programme Features, with prior intimation. In case of such withdrawal of prevailing Programme entitlement, all the existing Programme Features (e.g. discounts, services etc.) will be withdrawn and instead the minimum balance requirements, fees & charges will be applicable as per the standalone Product / Account variant/s held by the customer. The Bank shall not be responsible / liable in any manner whatsoever for any costs, losses, damages or expenses, or other consequences, caused by reason of such instance/ migration/downgrade.
3. Others
3.1. The Bank shall accept electronic or physical acceptance of the Terms. Acceptance through electronic or physical means includes (but is not limited to) explicit consent provided through customer?s registered mobile number/electronic mailing address /NetBanking login/ ATM/ Physical form/IVR (Interactive Voice Response) or other electronic means.
3.2. Acceptance of these Terms overrides the acceptance of any other terms and conditions accepted by Accountholder in relation to the Programme/s existing with the bank
3.3. In case registered email ID or mobile number is linked to multiple Customer IDs of the bank then the consent through such means will be deemed to have been received for all the Customer IDs linked to those Email address or Mobile number.
3.4. Consent to be part of the Programme & acceptance of the Terms also includes consent for future downgrade to suitable Programme or to regular status based on Accountholder?s/Group?s balances with intimation.
3.5. In case a customer qualifies for further upgrade (based on eligibility criteria for the respective higher tier programme) then the upgrade will be done only after a confirmation is obtained from the Primary Accountholder in the Group.
3.6. The Bank reserves the right to amend, alter, modify, and change all or any of the features / services /fees / charges / eligibility criteria of the Programme. However any such amendment in the terms and conditions of the Bank's Programme shall be made effective after prior notification. The Bank may communicate such amended Terms by hosting them on the Website or in any other manner as decided by the Bank.
3.7. Any card, cheque book, pass book, statement, ATM display or other Bank branded identification issued by the Bank to an Accountholder to reflect the Programme (brand) is to facilitate identification of the Accountholder?s Programme type only. The Bank?s records shall be conclusive as to the programme allocated to the Accountholder at any time.
3.8. Any notice, statement or other communication to be given to the Accountholder may be delivered to the Accountholder?s mailing address or electronic mail address or contact number as updated in the Bank?s records by the Accountholder and shall be deemed to have been effectively served on despatch/deployment. In this connection, the Bank shall not be liable in any way whatsoever to the Accountholder for any loss or damage in the event that the communication is returned undelivered or received by a third party. The Accountholder shall promptly notify the Bank through acceptable physical or authenticated electronic means of any change in mailing address / electronic mail address / contact number as updated in the Bank?s records
3.9. Each of the Account Holder(s) admits and acknowledges that notwithstanding anything to the contrary in this terms and conditions or any other document/arrangement: (i) in respect of all the Account holder(s) under the Program (collectively �Group �), present and future liabilities to the Bank, whether in respect of the said Account(s) of the Group or any other obligation, whether such liabilities are/be crystallized, actual or contingent, primary or collateral or several or jointly with others, whether in same currency or different currencies, whether as principal debtor and/or as guarantor and/or otherwise howsoever (collectively �Liabilities�), the Bank shall in addition to any general lien and set off to which the Bank may be entitled by law, practice, custom or otherwise, have a specific and special lien on all the monies in any of the Account(s) under the Group whether current, savings, overdraft, fixed or other deposits, now or in future of the Account Holder(s) under the Group, whether in same currency or different currencies; (ii) the Bank shall have the specific and express right, without notice to and without consent of the Account Holder(s) under the Group, to set-off, transfer, adjust, appropriate all such amounts in all such accounts and deposits (whether prematurely or upon maturity as per the Bank�s discretion), for the purpose of adjusting/appropriating the said monies against any of the dues of the Account Holder(s) under the Group in respect of any of the Liabilities whether ear-marked for any particular liability or not, to combine or consolidate all or any of accounts of the Account Holder(s) under the Group and set-off any monies, whether of same type or nature or not and whether held in same capacity or not including upon happening of any of the events of default mentioned in any of the documents.
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