Blocking or reporting unauthorised (those not done by you) transactions
- You can use NetBanking to block your debit or credit card immediately to protect it from further such transactions
OR
- You can contact PhoneBanking
Block through NetBanking
How to block your debit/credit card using NetBanking
- Login to NetBanking using your customer ID & password click here
- Click on "Card" tab
- Select "Request" under Credit or Debit Card, whichever applies
- Select "Credit Card hotlisting" or "Debit Card hotlisting" whichever applies
How to block Prepaid card using Prepaid Card NetBanking
- Click to select the type of card variant you wish to block click here
- Login into Prepaid Card NetBanking with your user ID and password
- Select Hotlist Card tab under My request tab
- Select the card number and confirm
Report transactions not done by you:
Please read instructions below before reporting
- To report credit card / debit card /net banking transactions not done by you, call PhoneBanking ( click here for the number in your state if are a Resident Customer; click here if you a Non Resident Customer)
- To report Prepaid Card transactions not done by you, call PhoneBanking ( click here )
- For PayZapp Call on 1800 102 9426 or email at [email protected]
- To report credit card /debit card /net banking transactions not done by you, Call on 18002586161
Please keep the following handy before calling PhoneBanking
NetBanking Debit Card / ATM Credit Card Prepaid Card PayZapp
- To report unauthorised transactions on NetBanking:
- Customer ID
- Account number
- Transaction date
- Transaction amount
- Type of transaction e.g. NEFT/RTGS
- To report unauthorised Debit Card or ATM card transactions:
- Debit card or ATM card number
- Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
- Date of transaction
- Transaction amount
- To report unauthorised Credit Card transactions:
- Credit card number
- Type of transaction e.g. online, at a store, local grocer, etc.
- Date of transaction
- Transaction amount
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- To Report unauthorised Prepaid Card transactions
- Prepaid Card number
- Type of transaction e.g. online/ purchase/ ATM
- Date of transaction
- Transaction amount
- To Report unauthorised PayZapp wallet transactions
- PayZapp registered mobile number
- Date of transaction
- Transaction amount
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- To Report unauthorised PayZapp transactions using HDFC Bank Credit Cards ( click here )
- To Report unauthorised PayZapp transactions using HDFC Bank Debit Cards ( click here )