Blocking or reporting unauthorised (those not done by you) transactions

  • You can use NetBanking to block your debit or credit card immediately to protect it from further such transactions

    OR
  • You can contact PhoneBanking

Block through NetBanking

How to block your debit/credit card using NetBanking

  • Login to NetBanking using your customer ID & password click here
  • Click on "Card" tab
  • Select "Request" under Credit or Debit Card, whichever applies
  • Select "Credit Card hotlisting" or "Debit Card hotlisting" whichever applies

How to block Prepaid card using Prepaid Card NetBanking

  • Click to select the type of card variant you wish to block click here
  • Login into Prepaid Card NetBanking with your user ID and password
  • Select Hotlist Card tab under My request tab
  • Select the card number and confirm

Report transactions not done by you:

Please read instructions below before reporting
  • To report credit card / debit card /net banking transactions not done by you, call PhoneBanking ( click here for the number in your state if are a Resident Customer; click here if you a Non Resident Customer)
  • To report Prepaid Card transactions not done by you, call PhoneBanking ( click here )
  • For PayZapp Call on 1800 102 9426 or email at cybercell@payzapp.in
  • To report credit card /debit card /net banking transactions not done by you, Call on 18002586161

Please keep the following handy before calling PhoneBanking
NetBanking        Debit Card / ATM        Credit Card        Prepaid Card        PayZapp

  • To report unauthorised transactions on NetBanking:
    • Customer ID
    • Account number
    • Transaction date
    • Transaction amount
    • Type of transaction e.g. NEFT/RTGS

  • To report unauthorised Debit Card or ATM card transactions:
    • Debit card or ATM card number
    • Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
    • Date of transaction
    • Transaction amount

  • To report unauthorised Credit Card transactions:
    • Credit card number
    • Type of transaction e.g. online, at a store, local grocer, etc.
    • Date of transaction
    • Transaction amount

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  • To Report unauthorised Prepaid Card transactions
    • Prepaid Card number
    • Type of transaction e.g. online/ purchase/ ATM
    • Date of transaction
    • Transaction amount

  • To Report unauthorised PayZapp wallet transactions
    • PayZapp registered mobile number
    • Date of transaction
    • Transaction amount

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  • To Report unauthorised PayZapp transactions using HDFC Bank Credit Cards ( click here )
  • To Report unauthorised PayZapp transactions using HDFC Bank Debit Cards ( click here )