Blocking or reporting unauthorised (those not done by you) transactions

• You can use NetBanking to block your debit or credit card immediately to protect it from further such transactions
  
  OR
• You can contact PhoneBanking

Block through NetBanking

How to block your debit/credit card using NetBanking

• Login to NetBanking using your customer ID & password click here
• Click on "Card" tab
• Select "Request" under Credit or Debit Card, whichever applies
• Select "Credit Card hotlisting" or "Debit Card hotlisting" whichever applies

How to block Prepaid card using Prepaid Card NetBanking

• Click to select the type of card variant you wish to block click here
• Login into Prepaid Card NetBanking with your user ID and password
• Select Hotlist Card tab under My request tab
• Select the card number and confirm

Report transactions not done by you:

• To report credit card / debit card /net banking transactions not done by you, call PhoneBanking ( click here for the number in your state if are a Resident Customer; click here if you a Non Resident Customer)
• To report Prepaid Card transactions not done by you, call PhoneBanking ( click here )
• For PayZapp Call on 1800 102 9426 or email at [email protected]
  
• To report credit card /debit card /net banking transactions not done by you, Call on 18002586161

Please keep the following handy before calling PhoneBanking
NetBanking        Debit Card / ATM        Credit Card        Prepaid Card        PayZapp

• To report unauthorised transactions on NetBanking:
  • Customer ID
  • Account number
  • Transaction date
  • Transaction amount
  • Type of transaction e.g. NEFT/RTGS
  
  
• To report unauthorised Debit Card or ATM card transactions:
  • Debit card or ATM card number
  • Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
  • Date of transaction
  • Transaction amount
  
  
• To report unauthorised Credit Card transactions:
  • Credit card number
  • Type of transaction e.g. online, at a store, local grocer, etc.
  • Date of transaction
  • Transaction amount
  
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• To Report unauthorised Prepaid Card transactions
  • Prepaid Card number
  • Type of transaction e.g. online/ purchase/ ATM
  • Date of transaction
  • Transaction amount
  
  
• To Report unauthorised PayZapp wallet transactions
  • PayZapp registered mobile number
  • Date of transaction
  • Transaction amount
  
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• To Report unauthorised PayZapp transactions using HDFC Bank Credit Cards ( click here )
• To Report unauthorised PayZapp transactions using HDFC Bank Debit Cards ( click here )