MyCards

MyCards is a mobile-based service platform of HDFC Bank for products like Credit Card, Debit Card, Debit-card EMI loan and Consumer Durable loan.
It is a Progressive Web Application (i.e. PWA) which runs on the browser but provides native app-like experience, once the customer saves it on his/her phone.
MyCards PWA doesn’t need to be downloaded from Play store or App-store. It is accessed from the bank link – https://mycards.hdfcbank.com

Currently, MyCards PWA can be used by the HDFC Bank customers of Credit Card, Dbit Card, Debit Card EMI Loans and Consumer Durable loans

For Credit card customers, below services are available inside MyCards -

• Check credit card outstanding balance, available limit, payment due date
• View Unbilled transactions, reward points, linked EMIs on card,
• Manage Card control and limit settings functionalities
• Hotlist and re-issue card, temporary deactivate/activate card
• Replace or re-issue card, request for card closure

For Debit card customers, below services are available inside MyCards -

• View Debit Card details
• Manage Card control and limit settings functionalities
• Hotlist and re-issue card

For DC-EMI loan and CD Loan customers, below services are available inside MyCards - View Loan Summary which includes - outstanding amount, EMI due date, interest rate, loan tenure and overdue, if any.

Customer can login inside PWA using the below steps –

• Enter the registered mobile number on the MyCards login page
• Enter the OTP sent on the registered mobile number for validation
• Select the product(s) to be added
• Add the Credit card using last 4-digits of the card;
• Add the Debit Card using last 4-digits of the card and Date of Birth
• Add the Consumer Durable loan using Loan number;
• Add the Debit Card EMI using 16-digit AAN Number
• Once validated successfully, user gets logged into MyCards Homepage

No, the customer has to add the products ONLY ONCE inside PWA.
For all recurrent logins, customer has to input only OTP sent on his registered mobile number.

Yes, customers can add multiple Credit Card/Debit Card/Consumer Durable loan/ Debit Card EMI Loans inside MyCards PWA as long as the registered mobile number remains same.

The customer has to login using each mobile number to add, access and manage its corresponding linked product inside MyCards PWA.

Yes, customer can delink/remove an added product from MyCards PWA anytime by tapping the Remove button under My Profile section
By doing so, the corresponding product are not shown or accessed inside MyCards PWA as per the request of customer. It doesn’t change the existing product relationship with the bank in any way (i.e. outstanding amount, loan tenure, interest rate, EMI, overdue etc.)

Yes, customer can re-add a product (Credit Card/Debit Card/CD Loan/Debit Card EMI Loan) multiple times, as long as the product is active.

No, an inactive/blocked credit or debit card, closed loan can’t be added inside PWA. It is because the services available to customers are applicable only for active products i.e. Credit Card, Consumer Durable loan and Debit card EMI loans.

Yes, MyCards PWA can be logged-in and accessed using multiple platforms, but not simultaneously. Though MyCards PWA can be saved on multiple devices, but it accessible from only one device at a time. On simultaneous login attempt from another device, the earlier active session will end.

Customers can reach out to HDFC Bank Customer Centre using the given link here
For any query, feedback or complaints, please feel free to write to us
Our grievance redressal desk is open for customers and can be accessed from here