Fees & Charges

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  • What is NETC FASTag?

    NETC FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is fixed on the windscreen of your vehicle, which enables you to drive through any toll plaza - so you don’t have to stop for any cash transactions.

    • The tag has a validity of 5 years and after purchasing it you only need to recharge/reload i.e. top-up the tag as per your requirement. Kindly ensure minimum balance at all times. To know minimum balance, click here
  • What are the benefits of FASTag?

    Here are some of the benefits NETC FASTag offers-

    • You don’t need to stop for cash transactions at any toll plaza
    • Tag can be recharged online through credit card/debit card/Net Banking/Mobile Banking/ UPI/ PayZapp
    • You will receive SMS & Email alerts for toll transactions, low balance status, etc.
    • Dedicated online portal for customers to keep track of the transactions
  • FASTag is Blocked / Freezed or will get Blocked due to Non-KYC, here's what you need to do

    You will have to submit self-attested scanned copies of the below given documents via email with the subject "KYC Updation on HDFC Bank FASTag Wallet" at fastagsupport@1pay.in

    ID Proof

    • Pan Card ( Mandatory document)

    Addr​ess Proof

    • Driving Licence / Voter ID / Passport (front and back side both)

    Note: Please do mention these details in your email

    1. Vehicle Registration No.
    2. FASTag Wallet ID / Reg. Mobile No

    To know your FASTag wallet status, Give us a miss call on 720-805-3999 from the registered mobile no


    It will take T+5 Days to update our records and unblock your FASTag Account.

  • Tag Validity

    • The tag has a validity of 5 years.
    • Recharge as per requirement.
  • Activation

    • The issued FASTag will always be in active mode.
    • Still facing issues, Contact us
  • Track your FASTag

  • Application Documentation

    Submit the following documents along with the application for FASTag:

    • Submit a Registration Certificate (RC), and KYC documents according to your vehicle category.
    • For Individuals:
      • ID proof and Address proof from the list mentioned:
      • Driving License, PAN Card (mandatory), valid Passport (photo page and address page), Voter ID Card, Aadhar card with address (First 8 digit to be masked).
    • For Corporates:
      • Public Ltd/Private Ltd/Partnership Proprietorship.
      • Certificate of Incorporation/Partnership Deed/Registration certificate of the firm/PAN Card of Proprietor.
      • PAN Card (mandatory) of the corporate address proof of the Proprietor.
      • Photo ID of signing authority under Shop Act or other firm proof.
      • List of Directors with names and addresses of partners.
    • Fill the application form and submit.
    • Ensure all required documents are in the name of the vehicle owner.
    • If the car owner is not present at the time of application filing, the driver will need to submit his photo ID proof.

Contact Us

  • 720-805-3999

    Give us a missed call to know your wallet status
    For any disputes, please write to:
    fastagdisputes@hdfcbank.com

  • 1800-120-1243

    Services & Sales queries
    Write to:
    Level 1 - fastagsupport@1pay.in
    Level 2 - fastag.resolution@1pay.in

  • 1033

    Helpline Number