FASTag Closed Due To Failure In Closing Other Bank FASTag Within Timeline

Why was my FASTag closed? 

Your HDFC Bank FASTag was closed as you failed to close other Bank FASTag within timeline under One Vehicle One Tag (OVOT) mandate issued by Ministry of Road Transport & Highways.  

As per OVOT mandate, you may no longer have more than one Active FASTag linked to your vehicle. Your latest FASTag with other bank shall remain active.  

You can check the complete details of all the FASTag issued on your vehicle here. 

You may also read the press release uploaded by Ministry of Road Transport & Highways on OVOT here. 

What will happen to the balance amount in my FASTag Wallet? 

Don’t worry, your money is safe in the FASTag Wallet.  

Follow these simple steps to close your FASTag Wallet and withdraw the balance amount. 

1. Login to FASTag customer portal via OTP verification 
2. Make service request 
3. Request type – Closure Request 
4. Sub-Request Type – Wallet closure 
5. Select Reason for closure 
6. Remarks if any 
7. Enter Bank details - A/c no., Bank Name, Bank IFSC for refund 
8. Select Payment Mode 
9. Upload Cancelled Cheque copy 
10. Click on consent for T&Cs 
11. Click on Proceed 
12. Enter OPT & Captcha and Submit Application 

How do I apply for new HDFC Bank FASTag? 

To enjoy FASTag services from HDFC Bank, please apply for a new FASTag here. 

For any queries or clarifications, please reach out to us on our toll-free number 1800-120-1243.