FASTag Closed Due To Incorrect/Invalid Vehicle Number Updated On FASTag Wallet
Why was my FASTag closed?
Your HDFC Bank FASTag has been closed due to incorrect / invalid vehicle no. updated in your FASTag wallet.
As per NPCI’s circular on Re-KYV (Know Your Vehicle), each FASTag must be linked with the correct vehicle registration number as per the Registration Certificate (RC) issued by Regional Transport Office (RTO).
You may read the detailed circular from NPCI for Re-KYV here.
What will happen to the balance amount in my FASTag Wallet?
Don’t worry, your money is safe in the FASTag Wallet.
Follow these simple steps to close your FASTag Wallet and withdraw the balance amount.
- Login to FASTag customer portal via OTP verification
- Make service request
- Request type – Closure Request
- Sub-Request Type – Wallet closure
- Select Reason for closure
- Remarks if any
- Enter Bank details - A/c no., Bank Name, Bank IFSC for refund
- Select Payment Mode
- Upload Cancelled Cheque copy
- Click on consent for T&Cs
- Click on Proceed
- Enter OPT & Captcha and Submit Application
How do I apply for new HDFC Bank FASTag?
To enjoy FASTag services from HDFC Bank, please apply for a new FASTag here.
For any queries or clarifications, please reach out to us on our toll-free number 1800-120-1243.