Reporting of unauthorised/ disputed transactions

Reporting of unauthorised/ disputed transactions

If you are a victim of online fraud, reach out to the National Cyber Crime at cybercrime.gov.in, call the helpline on 1930 or call HDFC Bank’s helpline on 1800 1600 / 1800 2600 (accessible across India)

You may also report through online portal
at https://cybercrime.gov.in/Webform/Crime_AuthoLogin.aspx or www.cybercrime.gov.in

Always remember:

  • Do not click on any links in the e-mail received from an unknown person
  • Do not share any confidential/sensitive information with anyone.
  • You can use NetBanking to block your debit or credit card immediately to protect it from further such transactions
    OR
  • You can contact PhoneBanking

 

Block through NetBanking

How to block your debit/credit card using NetBanking

  • Login to NetBanking using your customer ID & password click here
  • Click on "Card" tab
  • Select "Request" under Credit or Debit Card, whichever applies
  • Select "Credit Card hotlisting" or "Debit Card hotlisting" whichever applies

 

How to block Prepaid card using Prepaid Card NetBanking

  • Click to select the type of card variant you wish to block click here
  • Login into Prepaid Card NetBanking with your user ID and password
  • Select Hotlist Card tab under My request tab
  • Select the card number and confirm

 

Report transactions not done by you:

Please read instructions below before reporting

  • To report credit card / debit card /net banking transactions not done by you, call PhoneBanking
    ( click here for the number in your state if are a Resident Customer; click here if you a Non
    Resident Customer)
  • To report Prepaid Card transactions not done by you, call PhoneBanking on 18002586161
  • To report transaction on your PayZapp wallet, Go to PayZapp > Profile > Help Centre > Select a transaction > Tap on ‘?’ sign > Raise a Ticket
  • To report credit card /debit card /net banking transactions not done by you, Call on 18002586161

 

Please keep the following handy before calling PhoneBanking

 

To report unauthorised transactions on NetBanking:

  • Customer ID
  • Account number
  • Transaction date
  • Transaction amount
  • Type of transaction e.g. NEFT/RTGS

 

To report unauthorised Debit Card or ATM card transactions:

  • Debit card or ATM card number
  • Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
  • Date of transaction
  • Transaction amount

 

To report unauthorised Credit Card transactions:

  • Credit card number
  • Type of transaction e.g. online, at a store, local grocer, etc.
  • Date of transaction
  • Transaction amount

 

To Report unauthorised Prepaid Card transactions

  • Prepaid Card number
  • Type of transaction e.g. online/ purchase/ ATM
  • Date of transaction
  • Transaction amount

 

To Report unauthorised PayZapp wallet transactions

  • PayZapp registered mobile number
  • Date of transaction
  • Transaction amount

 

Learn from our Vigil Aunty for more ways on how to report a fraudulent transaction, and what it
exactly is.

 

  • To Report unauthorised PayZapp transactions using HDFC Bank Credit Cards ( click here )
  • To Report unauthorised PayZapp transactions using HDFC Bank Debit Cards ( click here )

 

Reporting of disputed transactions

 

What are the types of disputed transaction?

Disputes may arise for various reasons including:

  • Cash not dispensed from ATM (partial/full)
  • Goods or services not received
  • Incorrect transaction amount billed
  • Amount got deducted but merchant / beneficiary not received funds
  • Refund of cancelled transaction

 

How to report a dispute?

To report a dispute please call us on 1800 202 6161 / 1860 267 6161 (accessible across India).

Customer travelling overseas can reach us on 022-61606160.

Click here to submit Online dispute form

 

  • Provide Your 10 digital Mobile No
  • Input the OTP
  • Select Product Type (Eg Debit /Credit / Prepaid Card)
  • Enter last 4 digit of the Card No
  • Select Merchant/Beneficiary Name
  • Select Disputed transaction date (last 60 days)
  • Enter the dispute reason and details in the text box
  • Enter Submit
  • Your dispute will be successfully reported.

 

Click here to Download physical Dispute form.

 

What are the documents required to raise a Dispute?

In case the bank requires any supporting documents to be submitted, the concerned team may request for the
additional/ necessary documents via email / SMS.

 

Where do I submit these documents?

a. Email – Send us a scanned copy of the duly filled and signed Dispute Form to the email IDs mentioned in the
Dispute Form.
b. Branch – You can choose to visit the nearest HDFC Bank Branch to submit the documents.

 

How do I track the status of my Complaint?

Once a customer has lodged the dispute, a unique reference number will be allocated by the ODR system. An acknowledgement email will be sent to customer's email with the reference number followed by further update through e-mail in two working days