Reporting of unauthorised/ disputed transactions

Reporting of unauthorised/ disputed transactions

If you are a victim of online fraud, reach out to the National Cyber Crime at cybercrime.gov.in, call the helpline on 1930 or call HDFC Bank’s helpline on 1800 1600 / 1800 2600 (accessible across India)

You may also report through online portal
at https://cybercrime.gov.in/Webform/Crime_AuthoLogin.aspx or www.cybercrime.gov.in

Always remember:

  • Do not click on any links in the e-mail received from an unknown person
  • Do not share any confidential/sensitive information with anyone.
  • You can use NetBanking to block your debit or credit card immediately to protect it from further such transactions
    OR
  • You can contact PhoneBanking

 

Block through NetBanking

How to block your debit/credit card using NetBanking

  • Login to NetBanking using your customer ID & password click here
  • Click on "Card" tab
  • Select "Request" under Credit or Debit Card, whichever applies
  • Select "Credit Card hotlisting" or "Debit Card hotlisting" whichever applies

 

How to block Prepaid card using Prepaid Card NetBanking

  • Click to select the type of card variant you wish to block click here
  • Login into Prepaid Card NetBanking with your user ID and password
  • Select Hotlist Card tab under My request tab
  • Select the card number and confirm

 

Report transactions not done by you:

Please read instructions below before reporting

  • To report credit card / debit card /net banking transactions not done by you, call PhoneBanking
    ( click here for the number in your state if are a Resident Customer; click here if you a Non
    Resident Customer)
  • To report Prepaid Card transactions not done by you, call PhoneBanking on 18002586161
  • To report transaction on your PayZapp wallet, Go to PayZapp > Profile > Help Centre > Select a transaction > Tap on ‘?’ sign > Raise a Ticket
  • To report credit card /debit card /net banking transactions not done by you, Call on 18002586161
  • To block Online Banking services (NetBanking and MobileBanking App), SMS BLOCK OB to 7308080808 from your registered Mobile Number.

 

Please keep the following handy before calling PhoneBanking

 

To report unauthorised transactions on NetBanking:

  • Customer ID
  • Account number
  • Transaction date
  • Transaction amount
  • Type of transaction e.g. NEFT/RTGS

 

To report unauthorised Debit Card or ATM card transactions:

  • Debit card or ATM card number
  • Type of transaction e.g. online, at a store, local grocer, Cash withdrawal, etc.
  • Date of transaction
  • Transaction amount

 

To report unauthorised Credit Card transactions:

  • Credit card number
  • Type of transaction e.g. online, at a store, local grocer, etc.
  • Date of transaction
  • Transaction amount

 

To Report unauthorised Prepaid Card transactions

  • Prepaid Card number
  • Type of transaction e.g. online/ purchase/ ATM
  • Date of transaction
  • Transaction amount

 

To Report unauthorised PayZapp wallet transactions

  • PayZapp registered mobile number
  • Date of transaction
  • Transaction amount

 

Learn from our Vigil Aunty for more ways on how to report a fraudulent transaction, and what it
exactly is.

 

  • To Report unauthorised PayZapp transactions using HDFC Bank Credit Cards ( click here )
  • To Report unauthorised PayZapp transactions using HDFC Bank Debit Cards ( click here )

 

Reporting of disputed transactions

 

What are the types of disputed transaction?

Disputes may arise for various reasons including:

  • Cash not dispensed from ATM (partial/full)
  • Goods or services not received
  • Incorrect transaction amount billed
  • Amount got deducted but merchant / beneficiary not received funds
  • Refund of cancelled transaction

 

How to report a dispute?

To report a dispute please call us on 1800 202 6161 / 1860 267 6161 (accessible across India).

Customer travelling overseas can reach us on 022-61606160.

Click here to submit Online dispute form

 

  • Provide Your 10 digital Mobile No
  • Input the OTP
  • Select Product Type (Eg Debit /Credit / Prepaid Card)
  • Enter last 4 digit of the Card No
  • Select Merchant/Beneficiary Name
  • Select Disputed transaction date (last 60 days)
  • Enter the dispute reason and details in the text box
  • Enter Submit
  • Your dispute will be successfully reported.

 

Click here to Download physical Dispute form.

 

What are the documents required to raise a Dispute?

In case the bank requires any supporting documents to be submitted, the concerned team may request for the
additional/ necessary documents via email / SMS.

 

Where do I submit these documents?

a. Email – Send us a scanned copy of the duly filled and signed Dispute Form to the email IDs mentioned in the
Dispute Form.
b. Branch – You can choose to visit the nearest HDFC Bank Branch to submit the documents.

 

How do I track the status of my Complaint?

Once a customer has lodged the dispute, a unique reference number will be allocated by the ODR system. An acknowledgement email will be sent to customer's email with the reference number followed by further update through e-mail in two working days