Convenience at
Ways To Connect With PayZapp Customer Care
You can easily get your PayZapp queries resolved through the app. Here are the steps:
Step 1:
Select the transaction from the passbook.
Step 2:
Tap on ‘?’ on the top right.
Step 3:
Select the category to which your issue belongs.
Step 4:
Tap on ‘Raise a Ticket’.
Step 5:
Describe your issue and upload relevant images, if any, and confirm.
Track your reported issue by tapping on ‘View Tickets’.
Follow these steps to raise a query from the Help Center:
Step 1:
Go to profile and select ‘Help Center’.
Step 2:
Select a category (Transaction, App Issues, Bill Payments & Recharges).
Step 3:
Select the sub-category.
Step 4:
Tap on ‘My query is not listed’.
Step 5:
Provide a description of the issue you’re facing and upload relevant images if any.
Step 6:
Tap on ‘Raise a Ticket’.
Go to ‘View Tickets’ and track your ticket.
Step 1:
Select ‘?’ on the top right corner.
Step 2:
Select ‘Raise a Ticket’.
Type the query, attach an image (optional), and confirm.
Frequently Asked Questions
HDFC Bank is among the trusted banks in the country, serving customers across 3,800+ cities. We ensure that we provide our banking services through secure channels like PayZapp. HDFC Bank Payzapp Payment App is fully safe and secure which makes it a preferred app to conveniently make any financial transactions. You can log into PayZapp using your phone’s app lock. What’s more, our customer care team is always ready to assist you and resolve any queries that may arise.
Note that all bank account transfers from the PayZapp wallet will incur a transaction fee of 1% + GST, effective from 1st August 2024.
In the PayZapp app, you can go to Profile > Help Centre > Select a transaction > Tap on ‘?’ sign > Raise a Ticket.
For technical issues, you can go to ‘Help Center’ in the profile section and go to ‘App issues’ or the relevant option. The app will provide information on how you can resolve basic technical issues. If you need more help, you can raise a ticket.
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PayZapp is a mobile payment and financial services app offered by HDFC Bank, one of India's leading banking institutions. This innovative app is designed to provide users with a wide range of convenient and secure financial solutions, all accessible from their mobile devices.
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