Frequently Asked Questions

PayZapp Help Center to ensure quicker and better resolutions for customer issues and concerns

If the transaction fails, you can try again in a while. If money has been debited from your account but payment wasn't successful, you can contact Customer Support.

If you are not an existing HDFC Bank user, follow the steps listed below to log in:
1. Enter your mobile number.
2. Enter your PAN number.
3. Complete Basic/Full KYC.
If you are an existing HDFC Bank user, follow the steps listed below to log in:
1. Enter your mobile number.
2. Enter your date of birth.
3. Enter the last 4 digits of your HDFC Bank debit/credit card(s) linked with your mobile number.

You have to enter the last 4 digits of your HDFC Bank debit card(s) linked with your mobile number.

To complete basic KYC:
1. Enter your PAN number.
2. Tap Verify PAN.
3. Wait until PayZapp retrieves your details.
4. Tap Yes, Proceed if the details are correct or tap Go Back to re-enter the PAN number.
5. Upon verification, your Basic KYC will be completed.

Only cards associated with your registered mobile number will be automatically retrieved. You can manually add any HDFC Bank and non-HDFC Bank card by tapping on Add Card.
Note: Please ensure linking your HDFC Bank card to your mobile number.

We require your bank account details to help you set up a UPI ID and an M-PIN. We only use the card details to verify your account.

You are allowed to add only one PayZapp account to a particular mobile number for security reasons.
The mobile number and the card that was used to enter will be registered on PayZapp.
If the issue persists, feel free to reach out to us by tapping on 'Raise a ticket' highlighted below.

Please raise an issue with our Customer Support to resolve your PAN-related issue.

If you have forgotten your customer ID, please tap here and you will be redirected to the Netbanking portal, where you can easily find your customer ID

Do not worry! If you have forgotten your password, please tap here and you will be redirected to the Netbanking portal, where you can easily reset your password.

If there are 3 wrong attempts made, account will be blocked for an hour.
In case you are entering correct date of birth and still facing issue, you will have to contact HDFC bank Customer Support and get your date of birth corrected in HDFC bank database.

You can use your Customer ID linked to HDFC Bank accounts and cards. It includes:
1. Savings Account
2. Salary Account
3. Credit Card

On being an HDFC Bank user, you enjoy many benefits such as:
1. Your PayZapp wallet gets upgraded to a full KYC status.
2. Your wallet limit is ₹ 2 lakhs.

You can click on Forgot Passcode and follow the steps shown to reset the passcode

If you have completed Basic KYC, the wallet shall be issued to you.
Note: You must undergo Basic KYC before being issued a wallet or for existing users to enjoy the complete experience.

You seem to have entered incorrect card details thrice, your account will be temporarily blocked for 24 hours. Please retry after 24 hours, once your account is unblocked.

If you have entered an incorrect passcode thrice, your account will be temporarily blocked for 24 hours. You can retry once your account is unblocked again.

A passcode makes your PayZapp account more secure. You can remove it from the settings menu in the app. You can change the app passcode to the device lock.
Note: There must be at least 1 lock for PayZapp at all times

You can get in touch with our Customer Support team to get your account unblocked.

If you are an existing HDFC Bank user, follow the steps listed below:
1. Tap on Forgot PIN.
2. Verify your mobile number.
3. Enter last 4 digits of HDFC Bank debit/ATM card.
4. You can set your new card PIN after you have been verified. If you are a Non-HDFC Bank user, you can verify your mobile number to set a new PIN.

You can visit your nearest branch or contact Customer Support if your mobile number is linked with multiple customer IDs.

To add another HDFC Bank or Non-HDFC Bank card to PayZapp:
1. Tap on the + Add Another Card text button and enter the card details.
2. Enter the OTP that will be sent to your registered mobile number.
3. Your card will be successfully added.

You can add a UPI ID only after you have linked your cards. To add a UPI ID:
1. You must select the bank, and PayZapp will automatically get all accounts linked to the mobile number.
2. Select the account and tap on Proceed.
3. Your UPI ID will be added once PayZapp has verified it.
Note: The account will be added directly to PayZapp if your m-PIN is already set. If it isn't set already, you have to create one.

You can set up a 4-digit numeric passcode on PayZapp.

You will receive the OTP on the mobile number linked to your Aadhaar card. The mobile number linked to your Aadhaar card can be different from the one registered on PayZapp.

Please raise a ticket by contacting our Customer Support if you are facing this issue. The relevant team will look into the issue and get back with a resolution shortly.

Please check if your Mobile number and PAN are linked to each other if you are facing a PAN verification issue.
Please raise a ticket by contacting Customer Support if you are facing verification issue despite your Mobile number and PAN being linked.

Visit your bank's nearest branch if you are facing any issue regarding ID mismatch.
You can contact Customer Support if you have any other concerns.

If your SIM verification fails, ensure the following and try again:
1. Your network connectivity is good.
2. Your SMS pack is active to receive messages.
3. SIM selected is the same as the one registered.
Note: If the SIM verification failed thrice, your account will be blocked for 24 hours. You can try verifying again after a day.

Ensure your network connectivity is good: Your phone needs to have decent network coverage in order to send or receive SMSes.
Ensure you have sufficient balance: Here’s a list of operators and the numbers you have to dial for each to check the balance.
Jio: 333#
BSNL: *123*1#
Airtel: *121*7#
MTNL: *123#
Tata: *111#
VI: *199*1*8#
Check if your SMS pack is active: You can send a test SMS to see if it goes through. You can check with your operator if you have an active SMS pack in case it fails.
Ensure SIM selected is the same as the one registered: You must ascertain that you’re sending the SMS from the same number as the one registered with your bank. In case of dual cards, you can set the SIM linked to your account as the primary SIM. You can do it from your device’s Network and Settings section.
Ensure your SMS Service Center (SMSC) number is correct: You can do so by refreshing your SMSC.
Dial *#*#4636#*#* on your phone.
Tap Phone information.
Tap Refresh under SMSC.
Check if your messaging app cache is cleared: You can do so by following the steps listed below.
Open the Settings app on your mobile and tap Apps & Notifications.
Select your messaging app.
Select Storage and tap Clear Cache.
Ensure you are not using a data-only SIM: You must ascertain that you’re able to send or receive SMSes for verification.
Ensure your mobile number is not blocked by your provider: Please contact your provider in case your mobile number is blocked. You will need to activate your service to proceed with verification.
Check if your device inbox and memory are not full: You need to have space on your device as well as in your inbox to send or receive SMSes.
If the issue persists, you can raise a ticket with our Customer Support team and share a screenshot of the error message. The relevant team will look into the issue and get back with a resolution shortly.

Visit your bank's nearest branch to update your PAN details. You can contact Customer Support if you have any other concerns.


1. To complete onboarding, ensure you have the latest app version in line with NPCI guidelines.
2. Forced updates address critical issues, security, new features, and server compatibility.
3. Update your app for enhanced security, bug fixes, and improved performance. Enjoy new features and a better user experience while keeping it stable and compatible.

It is important to not to skip the update, this will help you to have a seamless experience.

Open your device's app store (e.g., Apple App Store for iOS or Google Play Store for Android), find your app, and tap update.

Due to NPCI guidelines, starting 31st Dec '23, users with iPhones below iPhone XR and iOS below iOS 17 cannot use PayZapp on their devices.
To use PayZapp and enjoy the benefits of it, we request you to update your iPhone to iOS 17 on an iPhone that is iPhone XR and above.

We are sorry to know that you are unable to update to iOS 17.
In this regard, we would request you to check whether your device is compatible with iOS 17.
The devices that are compatible with iOS 17 are iPhone XR and above.
Apart from iPhone, you can also use an Android device to use PayZapp

In order to transfer the wallet balance you will have to follow one of the below:
- Update to iOS 17
- Use a different device (iPhone or Android) and transfer the wallet balance
- In case you are not able to do any of the things mentioned above, you can also contact support by raising a ticket

If your device is not compatible with iOS 17, you can try using other devices (iPhone or Android) and do the same to utilize the cashpoints for Bill payments and Recharges.

The devices that are compatible with iOS 17 are iPhone XR and above.
Apart from iPhones, you can also try an Android device to use PayZapp

Please use a different device to transfer your wallet balance. Raise a ticket below

Regular updates address critical issues, security, new features, and server compatibility.

We recommend you to get in touch with National Securities Depository Limited (NDSL) to resolve this issue.

We request you to check the following scenarios to obtain your wallet.
If you are an existing HDFC Bank user
1. Please complete the verification process by entering the last four digits of your active card.
2. After your card details are verified, the wallet will be automatically issued to you.

If you are not an existing HDFC Bank user
1. Please complete your basic KYC by entering your correct PAN card details. If you continue to see the same error, please contact our customer support team and raise a ticket.

We recommend you make sure that the entered PAN details are correct. Our system will verify your name and PAN card details to complete the authentication process.
Please get in touch with our customer support team if you continue to see the same error despite completing the verification process. To help us address and resolve your issue, do not forget to attach the screenshot of the error you are facing.

You can use the search bar to refer to particular transactions based on keywords. You can also filter transactions across different categories

Each transaction tile is a detailed representation of a particular transaction made using PayZapp. Transaction tile allows you to see the following:
1. Transaction ID
2. Mode of Payment
3. Amount
4. Merchant name and category
5. Cashback details(If any promo applied)

You can download your prepaid card statement for the last 6 months by following the steps listed below:
1. Tap Accounts & Cards on your Homepage.
2. Select PayZapp Wallet on the next screen.
3. Select Download Statement and tap Proceed.

Please make sure your app is updated. If yes, please raise a ticket with the SMS screenshot of the transaction missing from the passbook so we can check at our end. Our team will pick it on priority and will keep you posted on the resolution.

This is not how it was planned. Please share the details that you think are incorrect by raising a ticket. We assure that our team will verify the details and resolve your query at the earliest.

Please note the name of the merchant will reflect as per their bank records. If there is still a mismatch, please share the screenshot of the merchant's name appearing in the passbook that needs to be checked at our end. We will have this verified on priority and share the resolution with you.

It is unfortunate that you had to face this. Please raise a ticket sharing the transaction details. We will update you with the status as soon as it's resolved.

To obtain a payment invoice, you can either log in to your broadband provider's website or contact Customer Support and share the Merchant Transaction ID/ RRN. You can find it by tapping the respective transaction in your Passbook.
On PayZapp, you can only share the transaction details. To do so, tap the Share icon present on the top-right corner of the transaction screen. This only serves as a confirmation of payment and is not an invoice.

Bill payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

Bill payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

To obtain a payment invoice, you can either log in to your cable provider's website or contact Customer Support and share the Merchant Transaction ID/ RRN. You can find it by tapping the respective transaction in your Passbook.
On PayZapp, you can only share the transaction details. To do so, tap the Share icon present on the top-right corner of the transaction screen. This only serves as a confirmation of payment and is not an invoice.

This could happen if your cable operator is yet to be added on PayZapp. We’re constantly updating the list of cable TV operators on our app. You can check again after a few days

To obtain a payment invoice, you can either log in to your provider's website or contact Customer Support and share the Merchant Transaction ID/ RRN. You can find it by tapping the respective transaction in your Passbook.
On PayZapp, you can only share the transaction details. To do so, tap the Share icon present on the top-right corner of the transaction screen. This only serves as a confirmation of payment and is not an invoice.

Bill payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

The card issuing bank may take a maximum of 4 days to settle the payment and reflect it in your credit card statement.
If you haven't received any update over 4 days, please contact the Customer Support team of the card issuer.

Yes, a late fee will be charged if you are paying your bill post-due date. Banks typically take up to 4 days to process the payment and for it to reflect in your account. PayZapp will not be able to help you with any waiver of such charges if payment is made after the due date.
Note: We recommend you make your credit card bill payment at least 3 - 4 days before your card’s due date to avoid paying any late fees.

Bill payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

Your 80G certificate will have the information provided by you while donating to an NGO.
Please contact the NGO directly if any details like your name, email, amount, or date are inaccurate

Payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

Don't worry! If you have paid your DTH bill twice, your operator will adjust the additional amount in your next billing cycle.
Once a transaction is initiated, it cannot be canceled or refunded. You can connect with your DTH provider's Customer Support for further assistance.

To obtain a payment invoice, you can either log in to your service provider's website or contact Customer Support and share the Merchant Transaction ID/ RRN. You can find it by tapping the respective transaction in your Passbook.
On PayZapp, you can only share the transaction details. To do so, tap the Share icon present on the top-right corner of the transaction screen. This only serves as a confirmation of payment and is not an invoice.

Bill payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

If you are not an existing HDFC Bank user, follow the steps listed below to log in:
1. Enter your mobile number.
2. Enter your PAN number.
3. Complete Basic/Full KYC.
If you are an existing HDFC Bank user, follow the steps listed below to log in:
1. Enter your mobile number.
2. Enter your date of birth.
3. Enter the last 4 digits of your HDFC Bank debit/credit card(s) linked with your mobile number.

You have to enter the last 4 digits of your HDFC Bank debit card(s) linked with your mobile number.

To complete basic KYC:
1. Enter your PAN number.
2. Tap Verify PAN.
3. Wait until PayZapp retrieves your details.
4. Tap Yes, Proceed if the details are correct or tap Go Back to re-enter the PAN number.
5. Upon verification, your Basic KYC will be completed.

Only cards associated with your registered mobile number will be automatically retrieved. You can manually add any HDFC Bank and non-HDFC Bank card by tapping on Add Card.
Note: Please ensure linking your HDFC Bank card to your mobile number.

We require your bank account details to help you set up a UPI ID and an M-PIN. We only use the card details to verify your account.

You are allowed to add only one PayZapp account to a particular mobile number for security reasons.
The mobile number and the card that was used to enter will be registered on PayZapp.
If the issue persists, feel free to reach out to us by tapping on 'Raise a ticket' highlighted below.

Please raise an issue with our Customer Support to resolve your PAN-related issue.

If you have forgotten your customer ID, please tap here and you will be redirected to the Netbanking portal, where you can easily find your customer ID

Do not worry! If you have forgotten your password, please tap here and you will be redirected to the Netbanking portal, where you can easily reset your password.

If there are 3 wrong attempts made, account will be blocked for an hour.
In case you are entering correct date of birth and still facing issue, you will have to contact HDFC bank Customer Support and get your date of birth corrected in HDFC bank database.

You can use your Customer ID linked to HDFC Bank accounts and cards. It includes:
1. Savings Account
2. Salary Account
3. Credit Card

On being an HDFC Bank user, you enjoy many benefits such as:
1. Your PayZapp wallet gets upgraded to a full KYC status.
2. Your wallet limit is ₹ 2 lakhs.

You can click on Forgot Passcode and follow the steps shown to reset the passcode

If you have completed Basic KYC, the wallet shall be issued to you.
Note: You must undergo Basic KYC before being issued a wallet or for existing users to enjoy the complete experience.

You seem to have entered incorrect card details thrice, your account will be temporarily blocked for 24 hours. Please retry after 24 hours, once your account is unblocked.

If you have entered an incorrect passcode thrice, your account will be temporarily blocked for 24 hours. You can retry once your account is unblocked again.

A passcode makes your PayZapp account more secure. You can remove it from the settings menu in the app. You can change the app passcode to the device lock.
Note: There must be at least 1 lock for PayZapp at all times

You can get in touch with our Customer Support team to get your account unblocked.

If you are an existing HDFC Bank user, follow the steps listed below:
1. Tap on Forgot PIN.
2. Verify your mobile number.
3. Enter last 4 digits of HDFC Bank debit/ATM card.
4. You can set your new card PIN after you have been verified. If you are a Non-HDFC Bank user, you can verify your mobile number to set a new PIN.

You can visit your nearest branch or contact Customer Support if your mobile number is linked with multiple customer IDs.

To add another HDFC Bank or Non-HDFC Bank card to PayZapp:
1. Tap on the + Add Another Card text button and enter the card details.
2. Enter the OTP that will be sent to your registered mobile number.
3. Your card will be successfully added.

You can add a UPI ID only after you have linked your cards. To add a UPI ID:
1. You must select the bank, and PayZapp will automatically get all accounts linked to the mobile number.
2. Select the account and tap on Proceed.
3. Your UPI ID will be added once PayZapp has verified it.
Note: The account will be added directly to PayZapp if your m-PIN is already set. If it isn't set already, you have to create one.

You can set up a 4-digit numeric passcode on PayZapp.

You will receive the OTP on the mobile number linked to your Aadhaar card. The mobile number linked to your Aadhaar card can be different from the one registered on PayZapp.

Please raise a ticket by contacting our Customer Support if you are facing this issue. The relevant team will look into the issue and get back with a resolution shortly.

Please check if your Mobile number and PAN are linked to each other if you are facing a PAN verification issue.
Please raise a ticket by contacting Customer Support if you are facing verification issue despite your Mobile number and PAN being linked.

Visit your bank's nearest branch if you are facing any issue regarding ID mismatch.
You can contact Customer Support if you have any other concerns.

If your SIM verification fails, ensure the following and try again:
1. Your network connectivity is good.
2. Your SMS pack is active to receive messages.
3. SIM selected is the same as the one registered.
Note: If the SIM verification failed thrice, your account will be blocked for 24 hours. You can try verifying again after a day.

Ensure your network connectivity is good: Your phone needs to have decent network coverage in order to send or receive SMSes.
Ensure you have sufficient balance: Here’s a list of operators and the numbers you have to dial for each to check the balance.
Jio: 333#
BSNL: *123*1#
Airtel: *121*7#
MTNL: *123#
Tata: *111#
VI: *199*1*8#
Check if your SMS pack is active: You can send a test SMS to see if it goes through. You can check with your operator if you have an active SMS pack in case it fails.
Ensure SIM selected is the same as the one registered: You must ascertain that you’re sending the SMS from the same number as the one registered with your bank. In case of dual cards, you can set the SIM linked to your account as the primary SIM. You can do it from your device’s Network and Settings section.
Ensure your SMS Service Center (SMSC) number is correct: You can do so by refreshing your SMSC.
Dial *#*#4636#*#* on your phone.
Tap Phone information.
Tap Refresh under SMSC.
Check if your messaging app cache is cleared: You can do so by following the steps listed below.
Open the Settings app on your mobile and tap Apps & Notifications.
Select your messaging app.
Select Storage and tap Clear Cache.
Ensure you are not using a data-only SIM: You must ascertain that you’re able to send or receive SMSes for verification.
Ensure your mobile number is not blocked by your provider: Please contact your provider in case your mobile number is blocked. You will need to activate your service to proceed with verification.
Check if your device inbox and memory are not full: You need to have space on your device as well as in your inbox to send or receive SMSes.
If the issue persists, you can raise a ticket with our Customer Support team and share a screenshot of the error message. The relevant team will look into the issue and get back with a resolution shortly.

Visit your bank's nearest branch to update your PAN details. You can contact Customer Support if you have any other concerns.

1. To complete onboarding, ensure you have the latest app version in line with NPCI guidelines.
2. Forced updates address critical issues, security, new features, and server compatibility.
3. Update your app for enhanced security, bug fixes, and improved performance. Enjoy new features and a better user experience while keeping it stable and compatible.

It is important to not to skip the update, this will help you to have a seamless experience.

Open your device's app store (e.g., Apple App Store for iOS or Google Play Store for Android), find your app, and tap update.

Due to NPCI guidelines, starting 31st Dec '23, users with iPhones below iPhone XR and iOS below iOS 17 cannot use PayZapp on their devices.
To use PayZapp and enjoy the benefits of it, we request you to update your iPhone to iOS 17 on an iPhone that is iPhone XR and above.

We are sorry to know that you are unable to update to iOS 17.
In this regard, we would request you to check whether your device is compatible with iOS 17.
The devices that are compatible with iOS 17 are iPhone XR and above.
Apart from iPhone, you can also use an Android device to use PayZapp

In order to transfer the wallet balance you will have to follow one of the below:
- Update to iOS 17
- Use a different device (iPhone or Android) and transfer the wallet balance
- In case you are not able to do any of the things mentioned above, you can also contact support by raising a ticket

If your device is not compatible with iOS 17, you can try using other devices (iPhone or Android) and do the same to utilize the cashpoints for Bill payments and Recharges.

The devices that are compatible with iOS 17 are iPhone XR and above.
Apart from iPhones, you can also try an Android device to use PayZapp

Please use a different device to transfer your wallet balance. Raise a ticket below

Regular updates address critical issues, security, new features, and server compatibility.

We recommend you to get in touch with National Securities Depository Limited (NDSL) to resolve this issue.

We request you to check the following scenarios to obtain your wallet.
If you are an existing HDFC Bank user
1. Please complete the verification process by entering the last four digits of your active card.
2. After your card details are verified, the wallet will be automatically issued to you.

If you are not an existing HDFC Bank user
1. Please complete your basic KYC by entering your correct PAN card details. If you continue to see the same error, please contact our customer support team and raise a ticket.

We recommend you make sure that the entered PAN details are correct. Our system will verify your name and PAN card details to complete the authentication process.
Please get in touch with our customer support team if you continue to see the same error despite completing the verification process. To help us address and resolve your issue, do not forget to attach the screenshot of the error you are facing.

You can use the search bar to refer to particular transactions based on keywords. You can also filter transactions across different categories

Each transaction tile is a detailed representation of a particular transaction made using PayZapp. Transaction tile allows you to see the following:
1. Transaction ID
2. Mode of Payment
3. Amount
4. Merchant name and category
5. Cashback details(If any promo applied)

You can download your prepaid card statement for the last 6 months by following the steps listed below:
1. Tap Accounts & Cards on your Homepage.
2. Select PayZapp Wallet on the next screen.
3. Select Download Statement and tap Proceed.

Please make sure your app is updated. If yes, please raise a ticket with the SMS screenshot of the transaction missing from the passbook so we can check at our end. Our team will pick it on priority and will keep you posted on the resolution.

This is not how it was planned. Please share the details that you think are incorrect by raising a ticket. We assure that our team will verify the details and resolve your query at the earliest.

Please note the name of the merchant will reflect as per their bank records. If there is still a mismatch, please share the screenshot of the merchant's name appearing in the passbook that needs to be checked at our end. We will have this verified on priority and share the resolution with you.

It is unfortunate that you had to face this. Please raise a ticket sharing the transaction details. We will update you with the status as soon as it's resolved.

To obtain a payment invoice, you can either log in to your broadband provider's website or contact Customer Support and share the Merchant Transaction ID/ RRN. You can find it by tapping the respective transaction in your Passbook.
On PayZapp, you can only share the transaction details. To do so, tap the Share icon present on the top-right corner of the transaction screen. This only serves as a confirmation of payment and is not an invoice.

Bill payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

Bill payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

To obtain a payment invoice, you can either log in to your cable provider's website or contact Customer Support and share the Merchant Transaction ID/ RRN. You can find it by tapping the respective transaction in your Passbook.
On PayZapp, you can only share the transaction details. To do so, tap the Share icon present on the top-right corner of the transaction screen. This only serves as a confirmation of payment and is not an invoice.

This could happen if your cable operator is yet to be added on PayZapp. We’re constantly updating the list of cable TV operators on our app. You can check again after a few days

To obtain a payment invoice, you can either log in to your provider's website or contact Customer Support and share the Merchant Transaction ID/ RRN. You can find it by tapping the respective transaction in your Passbook.
On PayZapp, you can only share the transaction details. To do so, tap the Share icon present on the top-right corner of the transaction screen. This only serves as a confirmation of payment and is not an invoice.

Bill payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

The card issuing bank may take a maximum of 4 days to settle the payment and reflect it in your credit card statement.
If you haven't received any update over 4 days, please contact the Customer Support team of the card issuer.

Yes, a late fee will be charged if you are paying your bill post-due date. Banks typically take up to 4 days to process the payment and for it to reflect in your account. PayZapp will not be able to help you with any waiver of such charges if payment is made after the due date.
Note: We recommend you make your credit card bill payment at least 3 - 4 days before your card’s due date to avoid paying any late fees.

Bill payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

Your 80G certificate will have the information provided by you while donating to an NGO.
Please contact the NGO directly if any details like your name, email, amount, or date are inaccurate

Payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

Don't worry! If you have paid your DTH bill twice, your operator will adjust the additional amount in your next billing cycle.
Once a transaction is initiated, it cannot be canceled or refunded. You can connect with your DTH provider's Customer Support for further assistance.

To obtain a payment invoice, you can either log in to your service provider's website or contact Customer Support and share the Merchant Transaction ID/ RRN. You can find it by tapping the respective transaction in your Passbook.
On PayZapp, you can only share the transaction details. To do so, tap the Share icon present on the top-right corner of the transaction screen. This only serves as a confirmation of payment and is not an invoice.

Bill payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

Payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

This could happen if your electricity provider has not uploaded the bill online. Please try again in a few days.
However, if your due date is near, please contact your electricity provider to avoid late fees.

Bill payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

To obtain a payment invoice, you can either log in to your electricity provider's website or contact Customer Support and share the Merchant Transaction ID/ RRN. You can find it by tapping the respective transaction in your Passbook.
On PayZapp, you can only share the transaction details. To do so, tap the Share icon present on the top-right corner of the transaction screen. This only serves as a confirmation of payment and is not an invoice.

You can find the issuing bank's name on the left-corner of the blue strip on your FASTag.

You may encounter this error while recharging your FASTag on PayZapp. The below checklist may be of use:
> Check if your FASTag wallet is activated by your bank.
> Check if you have selected the correct FASTag issuer bank.
> Check with your vehicle's chassis number (available in the Vehicle Number). Generally, new vehicles are registered with a chassis number instead of the registration number.
If the issue persists, contact the issuing bank.

Payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

Post placing a successful booking
On PayZapp, it may take up to 4 days for the gas cylinder to get delivered. For further assistance on the delivery status, connet with your distributor / gas provider.
Bharat Gas - 1800-2243-44
HP Gas - 1800-2333-555
Indane Gas - 18002333555

To obtain a payment invoice, you can either log in to your service provider's website or contact Customer Support and share the Merchant Transaction ID/ RRN.
You can find it by tapping the respective transaction in your Passbook.
On PayZapp, you can only share the transaction details.
To do so, tap the Share icon present on the top-right corner of the transaction screen. This only serves as a confirmation of payment and is not an invoice.

Payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

In a month, 2 gas cylinders can be booked with an interval of 14 days from the last booking date.
If the above criteria is met & you are facing an issue, contact the gas distributor/ agency or provider for assistance on the mentioned toll-free numbers-
Bharat Gas - 1800-2243-44
HP Gas - 1800-2333-555
Indane Gas - 18002333555

Bill Payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider. It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

This could happen if your hospital has not generated your bill yet.
We request you to wait for a few days before trying again. However, if your bill is already generated, and not reflecting
On PayZapp, please raise a ticket.

This could happen if your society or apartment is yet to be added on PayZapp. We’re constantly updating them. You can check again after a few days.

Payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

To obtain a payment invoice, you can either log in to your service provider's website or contact Customer Support and share the Merchant Transaction ID/ RRN.
You can find it by tapping the respective transaction in your Passbook.
On PayZapp, you can only share the transaction details.
To do so, tap the Share icon present on the top-right corner of the transaction screen. This only serves as a confirmation of payment and is not an invoice.

You can look for your insurance policy number in your policy document or in the official communication shared with you by the insurance provider.
PayZapp will help you locate the policy number through a sample document. For more details, you can contact the Customer Support team of your insurance provider or visit their website.
Note: The policy number highlighted on the sample document is not your personal policy number.

Payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

If you are unable to retrieve the due amount On PayZapp, it means that your service provider is yet to upload it. You can wait for a few days before trying again.
You can also contact your service provider’s customer care for any assistance.

To obtain a payment invoice, you can either log in to your service provider's website or contact Customer Support and share the Merchant Transaction ID/ RRN.
You can find it by tapping the respective transaction in your Passbook.
On PayZapp, you can only share the transaction details.
To do so, tap the Share icon present on the top-right corner of the transaction screen. This only serves as a confirmation of payment and is not an invoice.

Bill payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

Payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

Recharges are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the recharge fails, the amount will be refunded to the source account within 4 days.

On PayZapp, the most suitable offer is automatically applied when you initiate a recharge. To know more about the active offers, tap the Offer banners on your recharge screen.
If you have not received a particular offer benefit or you have any other queries, you can refer to the offer-related Terms & Conditions. You can find them by tapping on the offer banner.

If you are unable to retrieve the due amount
On PayZapp, it means that your service provider is yet to upload it. You can wait for a few days before trying again.
You can also contact your service provider’s customer care for any assistance.

Payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

Payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

To obtain a payment invoice, you can either log in to your service provider's website or contact Customer Support and share the Merchant Transaction ID/ RRN.
You can find it by tapping the respective transaction in your Passbook.
On PayZapp, you can only share the transaction details.
To do so, tap the Share icon present on the top-right corner of the transaction screen. This only serves as a confirmation of payment and is not an invoice.

In a rare scenario, where your mutual funds' payment fails
On PayZapp, the entire amount will be automatically refunded to the source account within 4 days.

You can find your Consumer Number/LPG ID on the cash memo/receipt provided at the time of previous delivery.

Bill Payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

This could happen if your service provider has not uploaded the bill online. Please try again in a few days.
However, if your due date is near, please contact your service provider to avoid late fees.

To obtain a payment invoice, you can either log in to your service provider's website or contact Customer Support and share the Merchant Transaction ID/ RRN.
You can find it by tapping the respective transaction in your Passbook.
On PayZapp, you can only share the transaction details.
To do so, tap the Share icon present on the top-right corner of the transaction screen. This only serves as a confirmation of payment and is not an invoice.

Bill Payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

Payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

To obtain a payment invoice, you can either log in to your provider's website or contact Customer Support and share the Merchant Transaction ID/ RRN. You can find it by tapping the respective transaction in your Passbook.
On PayZapp, you can only share the transaction details. To do so, tap the Share icon present on the top-right corner of the transaction screen. This only serves as a confirmation of payment and is not an invoice.

To obtain a payment invoice, you can either log in to your provider's website or contact Customer Support and share the Merchant Transaction ID/ RRN.
You can find it by tapping the respective transaction in your Passbook.
On PayZapp, you can only share the transaction details.
To do so, tap the Share icon present on the top-right corner of the transaction screen. This only serves as a confirmation of payment and is not an invoice.

Payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

This could happen if your service provider has not uploaded the bill online. Please try again in a few days. However, if your due date is near, please contact your service provider to avoid late fees.

To obtain a payment invoice, you can either log in to your provider's website or contact Customer Support and share the Merchant Transaction ID/ RRN. You can find it by tapping the respective transaction in your Passbook.
On PayZapp, you can only share the transaction details. To do so, tap the Share icon present on the top-right corner of the transaction screen. This only serves as a confirmation of payment and is not an invoice.

Bill Payments are completed instantly on PayZapp. On rare occasions, we do not receive immediate confirmation from your service provider.
It may take up to 4 days to process the transaction. Once the payment is confirmed, it will reflect on your PayZapp Passbook.
Note: If the payment fails, the amount will be refunded to the source account within 4 days.

You can seamlessly refer your friends and family to PayZapp by completing the steps listed below:
1. You must tap on Invite & Earn at the bottom of the homepage.
2. You have to tap on Invite Friends on the next screen.
3. You need to select the contact and tap on Invite button right next to the contact.
4. You can share the referral link through SMS, WhatsApp, Facebook, or other modes available. You can also choose to invite by sharing a QR code.
Note: PayZapp selects WhatsApp by default when you tap on Invite.

Please note that if you are an existing HDFC Bank customer, the registered email ID is automatically fetched. However, to edit the email address, follow the steps listed below
1. You have to tap on the Profile section
2. In the Profile section, Tap on profile button to see your profile.
3. The new screen will show you your Profile information. You can tap on the Email ID displayed to change it.

You can change your display name & profile picture by following the steps listed below:
1. Tap on the Profile section.
2. Tap on profile button to see your profile
3. The new screen will show you your Profile information. You can tap on Edit to change your display name.
4. To change your display picture, tap on the pencil-shaped button next to the picture.

You can easily check your KYC status from the Menu icon present in the top-left corner of PayZapp.

Follow the steps below
1. Tap on the menu icon on the left corner
2. Tap on 'App settings & Info'
3. Tap on 'Notification settings'
4. Toggle off the 'Promotional' tab

We understand your concern! We would like to inform you that all services on old PayZapp have been stopped.
Please fill out the form given below with all the mandatory details and also attach the PAN and cheque image. The bank will carry out necessary due diligence followed by a credit to desired Bank account within 30 working days, post successfully validating the details furnished by you.
Click the link below
Form link

To unblock PayZapp transactions, you have to tap on Raise a Ticket.
Customer Support team will verify this ticket and you will be able to access your PayZapp after verification.

You can reach our Customer Support if you notice a misuse of your wallet.

Your wallet might be blocked due to inactivity or misuse. You can reach our Customer Support if that happens.

We will not close your wallet if it shows a negative balance.

To reach out to us for any kind of help and support, you can raise a ticket by Tapping on Raise a Ticket. Our agents can understand your issue in a better way and can help you with faster issue resolution.
Raise a ticket
If you are not satisfied with the resolution provided for the transactions done via PayZapp prepaid card/wallet, you can approach our Grievance Redressal Officer by tapping on the Grievance Redressal link below. Kindly mention the ticket number in the ticket description.
Grievance Redressal
https://www.hdfcbank.com/personal/need-help/contact-us
https://www.hdfcbank.com/personal/useful-links/our-corporate-commitment/nodal-officers

Your KYC status will determine the limit for adding money to your wallet.
The limits are:
1. Rs. 10,000 for PAN-based KYC.
2. Annual limit for PAN-based KYC - 1 lakh 20 thousand
3. Up to Rs. 2,00,000 for active HDFC bank account holders.
4. Annual limit for active HDFC bank account holders: Rs 10 lakhs

If the amount has been debited from your bank account and not credited to the wallet, please check for the transaction status under Passbook section on homepage.
If the transaction status shows Pending, that means we are yet to receive a confirmation from your bank. It may take up to 1 working day for the status to change.
If the payment fails due to any issue, refund timeliness are as follows:
1. UPI - 4 to 7 days
2. Debit/Credit Card - 7-9 days. Please
Note: If the transaction details are not showing up in the Passbook section on homepage, request you to contact the issuing bank.

As per KYC limits, maximum debit from wallet can only be 1 lakh/ month and these limits are set by the bank. Below are the monthly and annual debit/ credit limits on PayZapp wallet.
Full KYC Users
Credit Limits to wallet:
- Monthly: Rs 2 lakhs
- Annual: Rs 5 lakhs
Debit Limits from wallet:
- Monthly: Rs 1 lakh
- Annual: Rs 10 lakhs

There is a 4-hour cool-off period when a new beneficiary is added. Money can't be transferred immediately after adding a beneficiary. This is to ensure that your money stays protected.
Once the cool-off period is over, the status will move from pending and the beneficiary will be automatically approved. For first 24 hours, the permissible transfer limit is Rs. 2000, and post 24 hours there is a limit of Rs. 50000.

The Block card feature hides card details and the card number. You can't use your card if you have used this feature.
You can unblock your card to view the details or to allow transactions again.

You can add all your HDFC Bank cards (VISA, MasterCard, Rupay, diners). You can also add any other Indian non-HDFC Bank MasterCard and VISA.
Note- Payzapp does not allow you to add or use Forex, prepaid or commercial cards

You won't be able to add a card if:
1. You have already added 4 cards.
2. You're trying to add a forex or a prepaid card. However, if you need more information, reach out to our Customer Support team by raising a ticket along with the below details:
• Network of card being added: VISA, mastercard, diner etc
• Type of card being added- Credit, Debit, Prepaid
• Bank of the card being added

You can switch between Swipe to Pay and OTP by following the steps listed below:
1. Tap Accounts on PayZapp Homepage.
2. Select Cards on the next screen.
3. Tap on the nudge saying Swipe to Pay is enabled for your cards to reach the Manage Swipe to Pay screen.
4. Tap the Swipe to Pay toggle to disable it and enable OTP, or vice versa.

Kindly clear your cache and re-login. Please reattempt after 24 hours, and if the issue persists raise a ticket below

HDFC bank cards linked to the registered mobile number will be displayed automatically.
If your card is not visible then you can choose to add the card manually.

You can enable or disable different kinds of transactions only for your HDFC Bank cards. You can follow the steps listed below:
1. Tap Accounts & Cards on your Homepage.
2. Select Cards on the next screen.
3. Select the HDFC Bank card for which you want to enable or disable transactions. OTP validation is required in case of a credit card.
4. Tap Payment Limits on the next screen.
5. You can see the various kind of transactions. You can use the toggle button against each to enable or disable them.

You can set transaction limits only for your HDFC Bank cards. You can follow the steps listed below:
1. Tap Accounts & Cards on your Homepage.
2. Select Cards on the next screen.
3. Select the HDFC Bank card for which you want to set transaction limits. OTP validation is required in the case of a credit card.
4. Tap Payment Limits on the next screen.
5. You can set limits for both your domestic and international transactions. You can set the limit for a particular transaction type only after enabling it.

Visit hdfcbank.com and get the Membership kit in the below path
Personal> Pay> Cards> Credit Cards> Membership Kit
Membership Kit (hdfcbank.com)
https://www.hdfcbank.com/personal/pay/cards/credit-cards/membership-kit

If you are an HDFC bank account holder, all your HDFC bank cards associated with the registered mobile number will be auto linked and you can also manually add any (non HDFC) 4 cards.
If you are a non HDFC bank account holder, you can add a maximum of 4 cards.

We are sorry for the trouble caused. Please note, the amount of ₹ 2 will be refunded to you by your card network within 2-3 business days. Do raise a ticket to highlight it to us if the refund is not processed within the said timelines. Our team will get this checked on priority and will contact you with a resolution

If you are facing difficulty adding a card, some common reasons could be:
1. Your card has expired.
2. You have entered incorrect card details.
3. You are trying to add a forex or a prepaid card. If you still have questions after troubleshooting, reach out to our Customer Support team. They will be happy to help you on priority.

PayZapp allows you to save your cards for a faster payment experience. You can use it to transact, shop, transfer money to merchants, and pay bills with just a few taps.

Tokenization is a great way to keep your confidential card details safe. Here are some benefits of tokenizing your card:
1. Your card number, expiry date, and CVV are stored securely by your card issuer. You don't have to worry about them being compromised.
2. You can make easier and faster payments on PayZapp.
3. You don't have to enter the card details every time you make a payment or shop online.

Your prepaid card will be disabled for online transactions as per the default settings. This is in accordance with RBI guidelines.
To enable online transactions, click on 'Accounts' tab on home page > tap on PayZapp Wallet > Payment Limits and enable Online Transactions

You can check if money was added to your wallet by following the steps listed below:
1. Tap Passbook on your Homepage.
2. Tap Filters on the next screen.
3. Select Transaction type and tap Money Added.

We would like to inform you that currently, the facility to make international payments using your PayZapp prepaid card is not available. We are working towards getting this feature available at the earliest for you.

No. Any money loaded into your wallet can not be reversed back to your source account If you are a full KYC customer, you may do wallet-to-account transfer at 2.5% +GST fee.If you are minimum KYC customer, you won't be able to transfer your wallet balance back to your account. You can only utilize the balance for bills, recharges, and PayZapp Shop purchases. Additionally, you can use it for online transactions where prepaid card is accepted.

You can use your wallet balance for bill payments, recharges, and PayZapp Shop purchases. You can also use it for online transactions where prepaid card payments are accepted. The acceptance of PayZapp wallet payment is as per the discretion of the merchant – for example: Credit Card bill payment or procuring Amazon voucher(from shop section) can’t be done via your PayZapp wallet. Please check if the respective biller or merchant accepts PayZapp wallet payment before attempting any transactions.

If the limits you set for online transactions were not applied, it's most likely that you forgot to click on the Save button. You must click on the Save button for the limits to be applicable.
If the issue persists, contact our customer support team by raising a ticket. Don't forget to share a screenshot or the description of the error.

Your debit and credit limits are determined by your KYC status:
Credit Limit: If you've completed PAN-based KYC, it's ₹10,000. For active HDFC account holders, the limit is ₹2,00,000.
Debit Limits: Monthly limit is ₹1,00,000, and yearly limit is ₹10,00,000 for active HDFC account holders. For Pan-based KYC monthly limit is ₹ 10,000 and yearly limit is ₹ 1,20,000

Nature of Tranasction Charges / fees (exclusive of taxes including GST)
Loading Money into PayZapp -No Charges
Purchase at Merchant Website - No Charges
PayZapp PPI to bank transfer - 2.5% + 18% GST
UPI - P2P No Charges by PayZapp
(*your issuing bank may charge a fee)

A fee will be applicable when you transfer money from your wallet to an account. The fee along with GST are added to your transfer, and your final transfer amount appears different.
However, the amount credited will remain same as the amount you added for the transfer.

Your beneficiary might not get an SMS on money being credited. You can ask them to check their bank statement on mobile/internet banking and wait for 24 hours.
Post which if the amount is not reflecting, contact our customer support team

Limit Exceeded error appears if your transaction exceeds the daily/monthly limits. You can split it into multiple transactions or wait until the next day. Certain transfer limits apply when you send money to a beneficiary. This reduces risk of fraud or avoids cases of money laundering.
Your KYC status will determine your limit. The following credit limits apply:
1. Rs. 10,000 for PAN basic KYC.
2. Up to Rs. 2,00,000 for active HDFC bank account holder.
Below are the monthly and annual debit limits on PayZapp wallet.
- Monthly: Rs 1 lakh
- Annual: Rs 10 lakhs

Please be informed that this feature is available for users having an existing relationship with HDFC bank
There will be a charge of 2.5%+18% GST on wallet-to-account transfer
Refer to the below conditions for transferring money from PayZapp wallet to bank account.
1) Maximum number of beneficiaries that can be added-
Per day - 3
Per user - 25
2) Total number of fund transfers allowed per beneficiary-
Per day - 20
Per month - 50
3) Total amount of fund transfers allowed per beneficiary- ₹50000
4) Cooling/ Sub-cooling period-
The non-transactional period after adding beneficiary - 4 hours
After 4 hours up to 24 hours - ₹2000
Note - If you are a non-HDFC bank user, you can seamlessly utilize the PayZapp wallet balance to make recharges/ pay bills, PayZapp Shop transactions & other online (merchant) transactions. However, the option to make credit card payments and wallet-to-wallet transactions using PayZapp wallet is not available.

Please follow the listed steps to add a beneficiary on PayZapp-
>On the homepage of the screen, Tap on 'Account and Cards'
>Tap on 'PayZapp Wallet'
>Tap on 'Send Money to Account' and 'Add new'
>Select the relevant bank and update the requested details
>Tap on 'Add'
Note - Post beneficiary addition, there will be a cooling (4 hours) and sub-cooling period of 24 hours.

If you are unable to link the bank account, please check:
1. You have selected the correct bank account.
2. If the bank account is active.
3. bank account is linked with the same mobile number. Post these checks, if the issue persists,
contact our customer support team along with the below details:
- Description of the error
- Bank name and last 4 digit for which account setup is being tried
- Date and time of trying the operation

You can find your QR code in the Menu icon on PayZapp Homepage. You have to follow the steps listed below:
1. Tap the Menu icon on the top-left corner of your Homepage
2. Tap the QR code.
3. You can view your QR code from here.

Alternatively, you can view your QR code from Accounts & Cards. You can follow the steps listed below:
1. Tap Accounts & Cards on your Homepage.
2. Tap UPI Accounts.
3. Tap the View icon. You can view and share your QR code from here.

Any amount that was deducted from your account will be credited back to your source bank account within 4 working days.

Your wallet balance would be updated within 4 days upon successful registration on new PayZapp. Any hassle caused due to the delay is regretted.
Please be informed your KYC (Minimum/ Bank Based Full KYC) needs to be completed for the wallet balance to reflect.
Note - If you have access to the old app, please exhaust the amount in the old app by making recharge and bill payments.

In order to close a prepaid wallet, get in touch with our Customer Support team by raising a ticket. The team will verify your request and contact you to get more details before processing your request.
You must exhaust the available wallet balance to close your wallet. You can do so by transferring or spending the entire wallet balance

Tap & Pay is a convenient contactless payment feature on PayZapp that allows you to make secure payments with a simple tap of your mobile device. It's a quick and easy method available for HDFC Bank VISA cards and PayZapp wallet users.
When you use Tap & Pay On PayZapp, your device generates a unique, secure code for each transaction. This code is not stored on your device and hence cannot be stolen.

To set up Tap & Pay on Payzapp you will have to do the following-
Select the card of choice (currently only HDFC Bank VISA cards are supported).
>Tap on the ‘Enable Tap & Pay’ option on the Card Details screen.
> Tap ‘Proceed’ to accept the Terms & Conditions.
> Make PayZapp your default application for Tap & Pay.

Tap & Pay can be used by any one of the two options below -
> Simply hold your unlocked device near the payment terminal until you see a confirmation message from PayZapp.
> The card details screen within PayZapp can be placed over the payment terminal to initiate the payment

You can use Tap & Pay to transfer up to ₹5000 without needing a PIN. You can change your Tap & Pay limits from your card settings.
The maximum limit per transaction for the card you’re issued can be found in the respective Card Controls section.

Tap on the ‘Manage Tap & Pay’ option on the Card Details screen.
Next, proceed to tap ‘Disable Tap & Pay.’

The Card Details screen contains information on whether a card is the default Tap & Pay instrument or not.
Tap on the ‘Manage Tap & Pay’ option on the Card Details screen and then proceed to tap on ‘Make Default' to make a card your default.
The selected linked card will be debited directly when you use Tap & Pay.

If your device is lost or stolen, you should immediately contact PayZapp Customer Support.

The transaction details for your wallet are present inside the Passbook section of PayZapp.
The transaction details for HDFC Bank cards are currently unavailable on PayZapp and are only accessible through HDFC Netbanking, Mobile Banking, and MyCards.

If you are not able to complete your KYC, check if your PAN details are correct.
For KYC verification, your PAN is validated and we fetch the name of PAN holder to complete the process. If the issue persists, contact our customer support team with the issue description.

You earn cashpoints as a reward while using PayZapp. These are credited to your cashpoint wallet.
Note: Please read the Terms & Conditions to understand the eligibility for winning rewards.

Please note that you will be able to view your earned cashpoints balance on the 'Cashpoint Balance' widget present on the Home screen of your app.
In addition to that, you will also be able to view all the active offers by tapping on 'View Offers' on the same widget

PayZapp Cashpoints are the cashpoints you earn by making certain payments on PayZapp.
- Cashpoints can be redeemed to PayZapp wallet
- The conversion ratio for redeeming Cashpoints on PayZapp is : 1 Cashpoint = ₹1

You can redeem Payzapp Cashpoints by following the below steps:
- Tap on 'Redeem Cashpoints' or 'Cashpoint Balance' banner on PayZapp homepage
- Toggle for minimum or maximum points you would like to transfer
- Tap on 'Redeem cashpoints'
Note: The Cashpoints will be transferred to PayZapp Wallet.

If the redemption from Cashpoints to PayZapp wallet fails, you will be notified via:
- A message displayed on the screen stating 'Cashpoints Redemption Failed'
- If you encounter a failure, the cashpoints will not be impacted and you can repeat the redemption process.
If it fails repeatedly, raise a ticket with us and our team will contact you.

PayZapp Cashpoints can be used to make payments on the app for:
- Bills,
- Recharges
- PayZapp Shop transactions
Note: This transaction using Cashpoints will be possible if there is an equal or more Cashpoint balance

Redeeming PayZapp Cashpoints would allow you to:
- Transfer the PayZapp Cashpoints to your PayZapp wallet.

If you do not have a PayZapp wallet:
- You can either use these PayZapp Cashpoints for doing an in app transaction such as bill payment, recharges or Shop transaction
- Your KYC must be completed to get the prepaid wallet and transfer the PayZapp Cashpoints to PayZapp wallet
Note: - This transaction using Cashpoints will be possible if there is an equal or more Cashpoint balance.

PayZapp Cashpoints will be credited within a maximum of 7 days once the transaction is fulfilled.
Note: The transaction must be successful & eligible for the offer.

No. Your promo code can only be used against PayZapp registered mobile number on which you have received a Promo Code.

The listing of Brands (and their denominations) on Instant Vouchers is dynamic. You may choose to wait and recheck in next 48 hours or go ahead and select the brand voucher as available.

You can select Vouchers from 200 plus available brands. Promo code is a discount code after applying the Promo code subsequent value will be discounted from the final cart value, and the remaining amount can be paid through PayZapp payment instruments.

Unfortunately, the Gift Vouchers once purchased cannot be blocked/cancelled.

There can be a possibility of you entering the wrong details or maybe the online transactions are not enabled on your card. Please check that first. If you still are facing an issue, go to https://www.gyftr.com/instantvouchers/contact-us and raise your concern and our team shall resolve your query as early as possible.

This can happen occasionally due to network issues.
Here is what you can do: Check if you have received the Voucher E-Mail. This can go to your SPAM / JUNK mailbox too. If you have not received your Gift Vouchers on E-Mail as well, please click here and raise your concern and our team shall resolve your query as early as possible.

Please use the Chat Bot on our Website and follow the steps to get the lost Vouchers back in your SMS Inbox / E-Mail Mailbox.

Please visit https://www.gyftr.com/instantvouchers/contact-us and use “I want to check my Voucher Status” section.

Basis the brand you have chosen, you will have to first check if this can be used Online or at the store or both online/at the store.
You will then have to check the expiry of the voucher and ensure you use it before the expiry date. You will also have to check the important terms and conditions of the Gift Voucher.

Kindly go through the ‘important terms’ as well as ‘how to use’ sections in the brand page. If your query still persists, go to https://www.gyftr.com/instantvouchers/contact-usand raise your issue. Our team shall get back to you shortly.

Follow the below steps to use the discount coupon-
1. Select Shop key mentioned in header & browse through the list of brands of your choice.
2. Visit the brand page of your choice for merchant by clicking respective logo on the Shop Home Page.
3. Gift Vouchers can be redeemed online / offline / both as mentioned upfront.
4. You can check the net effective price (savings) from the saving calculator by selecting their card type & voucher amount.
5. Apply Instant 'Voucher Promo Code' in the GyFTR promo code section and add the product to your cart. 6. Click on 'BUY NOW' to complete the transaction

Follow the steps below:
• Enter source station, destination, date of journey and submit the information
• Check the class of travel, click on the preferred train and check the seat availability for the proposed date(s).
• Enter your IRCTC Authorised Partner user ID or create an IRCTC Authorised Partner account if you don’t have one already.
• Submit the traveler’s details.
•Make the payment
• Once the payment is done, it is mandatory to enter the correct IRCTC Authorised Partner password to complete the booking successfully.

Contact your merchant's customer support team if you want to modify your booking/ order. In order to find your merchant's contact details, click the link below -
https://offers.reward360.in/customer_support

You are advised to log into the SmartBuy website using your mobile number. Once you are logged in, tap on 'My booking section' and select the desired travel itinerary to cancel.
For partial cancellation of your booking, please contact the merchant's customer support team. You can click on the link below to find your merchant's contact details -
https://offers.reward360.in/customer_support

If you’re eligible for rewards on card transactions, it will take 90 working days from the end the transaction month. It will be credited directly to your account. However, in case of wallet transactions, you will receive Cashpoints instantly if offer was applied.
If you’re eligible for rewards on card transactions, it will take 90 working days from the end the transaction month. It will be credited directly to your account. However, in case of wallet transactions, you will receive Cashpoints instantly if offer was applied.
Check Terms & Conditions by tapping this link: https://offers.smartbuy.hdfcbank.com/offer_details/smartbuy/15282/Zmilm2U%3D
In case, you have still not received your reward points, contact our Customer Support team by tapping 'Raise a ticket' option.

Please note, it usually takes 4 hours for you to receive order details by email.
If the said timeline is breached, we request you to contact our customer support team by clicking on 'Raise a ticket' option.

The Advance Reservation Period (ARP) of the Tatkal scheme is one day, excluding the date of departure from the train originating station. A maximum of four passengers per PNR can be booked for Tatkal e-tickets.
• Once the Ticket Reservation page opens, check whether the Train and Station’s name, Date of journey, Class, Quota, Boarding Point, etc. visible on the top of the page match your requirements.
• Enter the name, age, sex, and berth preference of the passenger(s). The maximum length of the name should be limited to 15 characters.
• Senior citizen concessions are not allowed for the Tatkal Quota
• The booking for Tatkal Non-AC opens at 11:00 AM on the IRCTC Authorised Partner platform and opens at 11:50 AM on the SmartBuy platform.
• The booking for Tatkal AC opens at 10:00 AM on the IRCTC Authorised Partner platform and opens at 10:50 AM on the SmartBuy platform.
For more details, you can also refer to http://contents.irctc.co.in/en/TatkalBooking.html

Please follow the below-mentioned steps to cancel your IRCTC ticket:
1. Click on 'Shop' on the PayZapp Homepage
2. Click on 'Trains'
3. Click on the Profile
4. Click on 'My orders/Savings'
5. Click on 'All Order'
6. Select the desired ticket
7. Click on Cancel
Please note - The refund will be processed to the original payment mode in 5-7 business days.

Contact your merchant's customer support team if you want to modify your booking/ order. In order to find your merchant's contact details, click the link below -
https://offers.reward360.in/customer_support

You are advised to log into the SmartBuy website using your mobile number. Once you are logged in, tap on 'My booking section' and select the desired travel itinerary to cancel.
For partial cancellation of your booking, please contact the merchant's customer support team. You can click on the link below to find your merchant's contact details -
https://offers.reward360.in/customer_support

If you’re eligible for rewards on card transactions, it will take 90 working days from the end the transaction month. It will be credited directly to your account. However, in case of wallet transactions, you will receive Cashpoints instantly if offer was applied.
Check Terms & Conditions by tapping this link: https://offers.smartbuy.hdfcbank.com/offer_details/smartbuy/15282/Zmilm2U%3D
In case, you have still not received your reward points, contact our Customer Support team by tapping 'Raise a ticket' option.

Please note, it usually takes 4 hours for you to receive order details by email.
If the said timeline is breached, we request you to contact our customer support team by clicking on 'Raise a ticket' option.

You are advised to log into the SmartBuy website using your mobile number. Once you are logged in, tap on 'My booking section' and select the desired travel itinerary to cancel. For partial cancellation of your booking, please contact the merchant's customer support team. You can click on the link below to find your merchant's contact details -
https://offers.reward360.in/customer_support

If you’re eligible for rewards on card transactions, it will take 90 working days from the end the transaction month. It will be credited directly to your account. However, in case of wallet transactions, you will receive Cashpoints instantly if offer was applied.
Check Terms & Conditions by tapping this link: https://offers.smartbuy.hdfcbank.com/offer_details/smartbuy/15282/Zmilm2U%3D
In case, you have still not received your reward points, contact our Customer Support team by tapping 'Raise a ticket' option.

Please note, it usually takes 4 hours for you to receive order details by email.
If the said timeline is breached, we request you to contact our customer support team by clicking on 'Raise a ticket' option.

Contact your merchant's customer support team if you want to modify your booking/ order. In order to find your merchant's contact details, click the link below -
https://offers.reward360.in/customer_support

You can log in to https://www.gyftr.com/instantvouchers/contact-us
Enter the voucher code under “I WANT TO CHECK MY VOUCHER STATUS” section

We suggest you check your internet network connectivity. If it is working fine, raise a ticket along wih the below details:
> Merchant Name:
> Issue Description:
> Time Stamp:
> Order / booking ID

The vouchers are delivered almost instantly or max within 15 mins via SMS, email & Whatsapp (only if opted). In some exceptional cases though, if the delivery is delayed, it may happen due to network issues.
Here is what you can do:
- Check if you have received the voucher email. This can go to your junk/spam mailbox too.
- If yes, simply reach the Chat Bot https://www.gyftr.com/instantvouchers/contact-us to help resolve your queries for you.

The validity of gift vouchers varies from brand to brand and can be between 3 months to 12 months. The complete details will be shared via SMS/email. Also, you are advised to check the instructions in the brand page where you purchased the voucher.

You are requested to check if the voucher is accepted online / offline on the brand page before purchasing the voucher. Also, check store locator before purchasing.
If the store still does not accept, please contact GYFTR support at 1800-103-3313 for instant resolution.

Such instances are usually very rare. Most of the time they occur if the courier company has handed over the parcel to the person who was available to collect it. It would usually either be the concierge, reception or the security guard of your building. So please check with them once.
In case, you are still not able to locate your item, please call customer care at 022-43433333 and the team will help you with the issue.

Order with personalized/ customized or perishable products including flowers and cakes won't be cancelled once it is processed. Your order with standard products can be canceled if it has not already been dispatched. The order is usually processed within a couple of hours of it being placed, and dispatch on the same day. So, in case you would like to cancel the order, please get in touch on the given number at the earliest.
You can call the customer care at 022-43433333.
You can also write to sales@igp.com. In case of legitimate cancellations, the team will process your refund within 24 hours of cancellation.

For detailed information on any post-booking queries, after-sales policies, shipping, cancelations, refunds, and any other information, please refer to the detailed T&C link of Apple Premium Reseller Imagine|Tresor below -
https://smartbuy.myimaginestore.com/

Please log into the Zoomcar application to connect with their customer care team. Alternatively, you can contact them at help@zoomcar.com, 08069808758

Please log into the Zoomcar application to connect with their customer care team. Alternatively, you can contact them at help@zoomcar.com, 08069808758

If you’re eligible for rewards on card transactions, it will take 90 working days from the end the transaction month. It will be credited directly to your account. However, in case of wallet transactions, you will receive Cashpoints instantly if offer was applied. Check Terms & Conditions by tapping this link: https://offers.smartbuy.hdfcbank.com/offer_details/smartbuy/15282/Zmilm2U%3D
In case, you have still not received your reward points, contact our Customer Support team by tapping 'Raise a ticket' option.

For savings account applications, the creation of the account is instant. For any other inquiries, please visit the link below-
https://www.hdfcbank.com/personal/need-help/contact-us

In case you experience any issues on the bank page, kindly address your concerns by visiting the provided link
https://www.hdfcbank.com/personal/need-help/contact-us

Firstly, ensure that you are using the latest version of the app. If the issue persists, kindly raise a ticket with us. Our Customer Support team will assist you in resolving the issue promptly.

For personal loans applications, you can check the status on Mobile Banking or Net Banking. For any other inquiries, please visit the link below- https://www.hdfcbank.com/personal/need-help/contact-us

In case you experience any issues on the bank page, kindly address your concerns by visiting the provided link https://www.hdfcbank.com/personal/need-help/contact-us

Firstly, ensure that you are using the latest version of the app. If the issue persists, kindly raise a ticket with us. Our Customer Support team will assist you in resolving the issue promptly.

For fixed deposit applications, you can check the status on Mobile Banking or Net Banking. For any other inquiries, please visit the link below- https://www.hdfcbank.com/personal/need-help/contact-us

In case you experience any issues on the bank page, kindly address your concerens by visiting the provided link https://www.hdfcbank.com/personal/need-help/contact-us

Firstly, ensure that you are using the latest version of the app. If the issue persists, kindly raise a ticket with us. Our Customer Support team will assist you in resolving the issue promptly.

For credit card applications, please visit the link below- https://leads.hdfcbank.com/applications/webforms/apply/cc_track_revamp/index.aspx For any other inquiries, please visit the link below- https://www.hdfcbank.com/personal/need-help/contact-us

In case you experience any issues on the bank page, kindly address your concerens by visiting the provided link https://www.hdfcbank.com/personal/need-help/contact-us

Firstly, ensure that you are using the latest version of the app. If the issue persists, kindly raise a ticket with us. Our Customer Support team will assist you in resolving the issue promptly.

Firstly, ensure that you are using the latest version of the app. If the issue persists, kindly raise a ticket with us. Our Customer Support team will assist you in resolving the issue promptly.

The benefits of HDFC RuPay card are lsited below -
• You can now avail a credit card that shares the credit outstanding with your primary card
• You can use this virtual card for all online purchases wherever RuPay is accepted
• Link your card for UPI transactions in PayZapp for all UPI transactions (barring few categories), and scan & pay transactions using your new credit card
• Enjoy credit free period upto 45 days on UPI transactions done through your new RuPay card
• Get rewarded through reward points for all your transactions
• To know more about reward points, click on the link below Click here.

You can follow the steps listed below:
1. Log in to https://mycards.hdfcbank.com/ using registered mobile number.
2. Select the RuPay Credit Card.
3. Tap View Card Details.
4. Complete authentication to view your CVV.

Currently, we offer this Floater card only to customers already holding HDFC bank credit card.
Go to 'One-stop banking for you' section on your PayZapp home page and search for banner on Rupay card. They can apply for a HDFC Rupay card by tapping on the banner. The card will be issued based on eligibility.

Please Follow the below steps to reset pin -
Step 1: Login to https://mycards.hdfcbank.com/
Step 2: Register your Credit Card with Last 4 digits.
Step 3: Select Set PIN.
Step 4: Enter 4 digit Pin of your choice.
Step 5: Re-entrer the 4 digit Pin of your choice and enter Card Expiration Date and click Confirm

Follow the below steps to set a new UPI PIN :
1. On PayZapp homepage, tap on 'Accounts'
2. Select 'UPI accounts'
3. Tap on the 'Rupay CC' > 'Forgot UPI pin'
4. Enter the last 6 digits of your card and expiry details.
5. Enter the OTP triggered on the registered mobile number.
6. Set and confirm the new UPI pin.

To view the card limit follow the below steps :
1.On PayZapp homepage, tap on 'Accounts'
2. Select 'Rupay CC' and tap on 'View limit'
3. Enter the UPI pin to view the card limit

You can follow the steps listed below:
1. Log in to https://mycards.hdfcbank.com/ using registered mobile number.
2. Select the RuPay Credit Card.
3. Tap View Card Details.
4. Complete authentication to view your CVV.

By clicking on the "Download Statement" button, you will be able to download your account statement belonging to the old PayZapp app which will include the transaction history for last 6 months from the date you moved to this new PayZapp app.
Note:
Data for the past few days since you moved to this new PayZapp app might not be available for the recent transactions done on old PayZapp app. Please download the account statement again from here after few days if you incur this issue.
For checking the transactions belonging to this new PayZapp app, you can go to the Smart Statements section on this app.

Your wallet balance would be updated within 48 hours upon successful registration on new PayZapp. Any hassle caused due to the delay is regretted.
Please be informed your KYC (Minimum/ Bank Based Full KYC) needs to be completed for the wallet balance to reflect.
Note - If you have access to the old app, please exhaust the amount in the old app by making recharge and bill payments.

As your wallet was previously inactive on old PayZapp, you would need to 'activate' the wallet for further usage.
We request you to load your wallet with your desired amount and authenticate with the OTP sent. Once you have completed the OTP verification process and the transaction is successful, the wallet will be activated.
Continue transacting to maintain an 'Active' wallet on PayZapp

You have been issued a new PayZapp wallet. As per regulatory requirement, e-commerce/ online transactions spend flag is disabled by default.
Steps to enable-
1. Tap on Wallet on Home screen
2. Tap on Payment Limits
3. Enable Online Transactions flag and Save

As your wallet was previously inactive on old PayZapp, you would need to 'activate' the wallet for further usage.
We request you to load your wallet with your desired amount and authenticate with the OTP sent. Once you have completed the OTP verification process and the transaction is successful, the wallet will be activated.
Continue transacting to maintain an 'Active' wallet on PayZapp

You have been issued a new PayZapp wallet. As per regulatory requirement, e-commerce/ online transactions spend flag is disabled by default.
Steps to enable-
1. Tap on Wallet on Home screen
2. Tap on Payment Limits
3. Enable Online Transactions flag and Save

As our continuous efforts to enhance customer experience, you have been issued a new card (new card number / expiry date & CVV) on new PayZapp.
If your previous card is linked to any Merchant sites, request you to de-link and add the new card

Your "@payzapp" handle will cease to exist shortly and you would not be able to send or receive money using this handle.
You can now create, an all new "@pz" handle with a host of new features. In your new PayZapp, just select your existing bank account to link them and explore the new features

Currently, the Pay with PayZapp feature is not active. You will be able to use 'PayZapp Prepaid Card' on the payment page of the merchant site under the ‘Debit/Credit card’ option.
Please copy the card details from new 'PayZapp Prepaid Card' page and proceed to make the payment by entering the rest of the details.

You can download your last 6 months transactions statement by following the listed steps -
> Tap on Menu on your top left corner
> Tap on Help Center
> Tap on Old PayZapp
> Tap on Old statement
> You will see an option 'I want to download old PayZapp transaction statement'
> Tap on Download
Note - The password to open the downloaded statement will be your registered mobile number.

You will not be able to log in to old PayZapp once you have successfully registered onto the new Payzapp. We recommend uninstalling the older application from your device locally.
Your wallet balance would be updated within 48 hours upon successful registration on the new PayZapp. Please be informed your KYC (Minimum/ Bank Based Full KYC) needs to be completed for the wallet balance to reflect.

You can seamlessly use PayZapp wallet for paying bills and recharges. Also, your pre-paid card can be used for online transactions and SmartBuy(Shop section on PayZapp).
However, wallet to wallet transfers have been discontinued.

We understand that PayZapp wallet and linked cards as options were available for QR scan payments, however, you can now scan QR via UPI / bank accounts only.
Ensure you have created your UPI ID and linked to your bank account on new PayZapp.

Cashback previously credited on old PayZapp will be transferred within 48 hours from your successful registration on new PayZapp.
Any outstanding cashback will be credited to your new PayZapp wallet as per the offers T&C on old PayZapp
Going forward, any cashback earned on new PayZapp will be available in the 'Cashback Balance' section.

We will be crediting the refund to your new PayZapp wallet once the merchant refunds the amount. Expected time of refunds is dependent on respective merchants

Your HDFC Bank credit / debit cards shall be auto-fetched and linked to your new PayZapp.
For any other bank cards, you would need to add them manually on your new PayZapp. Please note, you can add maximum of 4 such non-HDFC Bank cards at any given point of time.
You can select these payment instruments at the time of checkout by selecting 'Change payment method' on new PayZapp. The old PayZapp along with linked cards will become non-functional.

You will need to carry out one-time re-linking of your billers on new PayZapp for the first time to continue paying bills effortlessly. These will be listed under 'My Bills' for you to track them more conveniently.

The limits for bank account transfers via UPI are set by individual banks. You should check with your bank to know the per-transaction limit.

No, a person can’t access your bank details if you share your UPI ID with them.
A UPI ID is an identifier to match each user. Having a UPI ID removes the need to share your bank details with anyone.

The money is absolutely safe with your bank. Banks usually refund the amount between 4-7 working days from the date of payment. Please check your bank account statement after 7 working days. In case you haven't received a refund after 7 working days, please contact your bank with the Unique Transaction Reference (UTR) number for the payment.

When setting up your PayZapp account, check if the mobile number used is the same as the one registered with your bank.
If it differs, log in with the mobile number registered with PayZapp.

Follow the below steps:
1. Go to 'Accounts' on home page
2. Click on UPI Accounts > Set UPI PIN
3. Enter last 6 digits of debit card number and Expiry date > Click on verify
4. Enter PIN number and confirm

You can provide the payment confirmation from your end to your merchant so that they can check the payment status from the solution provider.z
Note: There might be a delay in confirmation if the merchant’s acquiring bank or the Payment Service Provider's system is down.
If merchant confirms that they have not received the payment, please contact your bank’s Customer Support team.

If you are facing an error while using Scan & Pay, it could be because of the following reasons:
1. There might be an issue with your bank.
2. The merchant's bank system could be down.
3. There could be an issue with the merchant's QR code.
4. There may not be enough light hence please try to align the QR with the camera.
You can check with the merchant for any other QR code available at their store. If the issue still occurs, then contact our customer support team with below details:
timestamp, error description, QR code image (if possible)

Please check the notification bar at the top of your mobile screen to find the collect request.
Once you log into PayZapp and reach the Home page, we'll check for any active Requests. We'll show you the
Request Details page if we find any. You will only be able to see the most recent active Requests that were initiated within the last 5 minutes.
Request Details page will be shown only once per request.

You can decline a collect request and block the sender from sending any collect requests in future. You will find these options on the same screen of PayZapp.
If you reject a collect request, you will be asked to confirm the same. Additionally, you can choose to block the sender on the same screen.

You can find a collect request by following the steps listed below:
1. Tap Accounts & Cards on your Homepage.
2. Select Requests on the next screen.
3. Tap Payment Requests to proceed.
4. You will be able to find all your collect requests.

Once the merchant initiates a refund, it takes up to 4 - 7 working days for the refund to reflect in your source account.
If the above timeliness are breached, please contact your source bank customer support team

A UPI number is a unique identifier that can be used as a payment address to receive payments via UPI on any payment app. You can use your phone numbers as the UPI number and even generate an 8 or 9-digit UPI number.

National Payments Corporation of India (NPCI) only requires two things from you:
1. Your PayZapp registered mobile number.
2. Your PayZapp UPI IDs.

Absolutely! You can port your mobile number to PayZapp if it is currently used as a UPI number on another payment app. You will have the option to de-link it and then link it to PayZapp.

Here's how you can set your UPI number:
1. Go to 'Create UPI number'
2. Tap on 'Use a custom number instead'
3. Now, you can setup your 8 or 9-digit UPI number

You can try with a different combination of 8 or 9-digit numbers if the one you entered is not available. This might happen if the number you entered is already registered by another user.

You can link your Payzapp UPI ID with up to two 8 or 9-digit UPI numbers.

Your UPI number is linked to your UPI ID. If any person transfers or sends money to your ID, the funds will be automatically transferred to your primary bank account.

You can deactivate your UPI number from the 'UPI number' option available in the 'UPI accounts' section.

You can reactivate your 'UPI number' from the 'UPI number option available in the 'UPI accounts' section.

You can delete your UPI number by following the steps listed below:
1. Tap Accounts & Cards on your Homepage.
2. Select UPI Accounts on the next screen.
3. Tap UPI Numbers under your QR icon.
4. Select the UPI number you wish to delete on the next screen.
5. Tap Delete this UPI Number under Manage UPI Number.
Note: You cannot reclaim a deleted UPI number for 6 months from the time you deleted it.

You can delete your UPI number by following the steps listed below:
1. Tap Accounts & Cards on your Homepage.
2. Select UPI Accounts on the next screen.
3. Tap UPI Numbers under your QR icon.
4. You can find the deleted UPI number on the next screen. Tap Reclaim now under the deleted number.
5. Tap Reclaim this UPI Number under Manage UPI Number.
Note: You cannot reclaim a deleted UPI number for 6 months from when you deleted it

You can delete your UPI number by following the steps listed below
1. Tap Accounts & Cards on your Homepage.
2. Select UPI Accounts on the next screen.
3. Tap UPI Numbers under your QR icon.
4. You will find all your UPI numbers listed here.

You can send money using your UPI number by following the steps listed below:
1. Tap the Send Money icon on the Homepage.
2. Enter the UPI number of the person you want to send money to.
3. Enter the amount on the payment screen and tap Pay Now to proceed.

The limit for UPI transfers to a bank account is the same as other UPI payments. For most banks, the limit is ₹1 Lakh, and for others, it may be above or below ₹1 Lakh. You can see the transaction limit upfront before you make the payment.

Don't worry! You do not have to pay any fee for setting up an account with PayZapp UPI or making a transfer via UPI.

For security reasons, a limit of ₹5000 is set for the first 24 hours after you have either logged in or set up your account on PayZapp. The measure has been taken to ensure that your account is not fraudulently used.

Blocking a user on PayZapp stops them from being able to send you any collect requests.

You can mark a user as a spam in case you see a suspicious request coming to you. This would help us to take respective actions against such users.

No. blocked users cannot send any collect requests if you want to receive requests from a blocked user you must first unblock the user.

You can unblock the user by following the below path:
Go to Account >> Click on 3 dots on top right >> Blocked user>>Unblock user

To initiate self transfer, you are first required to select a destination account where you want to send money. Post selection of destination account, you will be required to select source account. For source account, we do not show the account that is already selected as destination account.
In case you do not see all the accounts while selecting a destination account, make sure that you have added all the accounts. In case the problem still exists, please reach out to customer support.

Ideally, self transfer works the same way as payment to any other account with the same payment limits. If you still see the error, this would mostly be due to risk rules implemented on your bank side. If you keep getting these errors, you are requested to reach out to the customer support with the response code and customer support can clarify the point to you.

NPCI (the central body managing UPI) has devised a platform called UDIR (Unified Dispute and Issue resolution) which allows users to raise complaints directly with NPCI, which in turn takes it up with bank. Raising a dispute on Payzapp works on this platform and a complaint is raised with NPCI which then takes it with beneficiary/remitter bank for resolution.

A user may raise a dispute in following scenarios:
- In case of a person to person transaction where transaction status is pending
- In case of a merchant payment where transaction status went to pending
- In case transation was successful but services were not provided
- In case transaction failed but amount was debited from the account

Certain transactions such as a successful money transfer to a phone number or a UPI ID may not have an option to raise a dispute. These transactions are marked as success on the basis of response from remitter and beneficiary bank.
In case you still have an issue with these transactions, you may reach out to customer support by raising a ticket.

Generally disputes may get resolved in 4-7 working days. In case dispute status is still not updated, it may be because of certain delays from bank side.

In case the resolution provided from the dispute was not satisfactory, you could
- Reach out to your bank with the RRN number and raise the concern with the same

When someone sends money to your UPI ID, the amount will be deposited into the bank account that is linked with that UPI ID.

Generally, fund transfers happen instantly but there may be a slight delay before the funds are reflected in your account. We recommend you look at your account balance or check your bank statement to ensure funds have gone through.

You will be notified via SMS and Push notification as soon as you receive money in your account. We help you ensure that your finances are in order and that you haven't missed any crucial payments using notifications.

In order to use the QR code scanner to receive payments, please ensure the following:
1. The application you are using is UPI-enabled.
2. You have added your bank account to PayZapp, and your Payzapp UPI ID must be active to receive payments.

The merchant will set up a mandate on your accounts, allowing the Payee to send a payment request directly to your UPI ID. You should look out for the following details:
1. Transaction Amount
2. Purpose
3. Date
After you have verified and approved the request, AutoPay will be set up, making transactions quicker and effortless.

You can now enjoy the convenience of AutoPay at select merchants using UPI.
To activate this feature, you should enter your Payzapp Virtual Payment Address (VPA) ID, and once your AutoPay request is approved through PayZapp, AutoPay will be successfully enabled.

You can find your AutoPay details by following the steps listed below:
1. Tap Accounts & Cards on your Homepage.
2. Select Requests on the next screen.
3. Tap Auto Payments to proceed.
4. You can find all your pending, active, and completed AutoPay transactions here.
5. You can select any specific transaction to see more information about it.

You can find your AutoPay details by following the steps listed below:
1. Tap Accounts & Cards on your Homepage.
2. Select Requests on the next screen.
3. Tap Auto Payments to proceed.
4. You can find all your pending, active, and completed AutoPay transactions here. You can select any specific transaction to see more information about it.

Yes, the process is similar to initiating an AutoPay request. The designated amount will be temporarily blocked.
If the allotment for the IPO is not received, the funds will be automatically returned to your account.

You can find your AutoPay details by following the steps listed below:
1. Tap Accounts & Cards on your Homepage.
2. Select Requests on the next screen.
3. Tap Auto Payments to proceed.
4. You can find all your pending, active, and completed AutoPay transactions here. You can select any specific transaction to see more information about it.
5. Tap the three dots on the top-left corner of your screen and select View Invoice.

You cannot change the payment instrument for an Autopay that has already been set up. You have to create a new mandate to change the payment instrument.

If your AutoPay did not get executed, it might be possible that the merchant did not initiate the request.
However, if a merchant has already raised a request from their end and it still needs to be executed automatically, we request you raise a ticket with our Customer Support team.
We will escalate your concern, and our team will get back with a resolution shortly.

Follow the below steps:
1. Go to 'Accounts' on home page
2. Click on UPI Accounts > Set UPI PIN
3. Enter last 6 digits of debit card number and Expiry date > Click on verify
4. Enter PIN number and confirm

Yes, you can add your RuPay Credit card on PayZapp UPI similar to savings bank account linking process. Please note, only merchant payments are allowed from the RuPay Credit card linked to UPI.

At the time of registration, you can add your RuPay Credit credit card by selecting the issuing bank name and following the steps to register.

If you are already a PayZapp user, please follow the below steps to add your RuPay credit card to UPI.
Step 1: Login to PayZapp and go to 'Accounts & Cards' section.
Step 2: Go to UPI accounts and tap on '+Add new'
Step 3: Select 'RuPay credit card' followed by Bank Name to fetch and link your RuPay Credit card.
If you are not a PayZapp user, please follow the below steps to add your RuPay credit card to UPI.
Step 1: Download PayZapp from Google Playstore or Apple Appstore.
Step 3: Start the PayZapp registration journey and tap on 'Add Rupay Credit Card' during your UPI registration process.
Step 4: Select the issuing bank and proceed to link your card.
Note: You will have to set UPI PIN and enable online/offline transaction limits to make any merchant payments with your RuPay credit card.

Currently, RuPay credit card holders of HDFC Bank, Axis Bank, Bank of Baroda, Canara Bank, Indian Bank, Kotak Mahindra Bank, Punjab National Bank, Union Bank can link their cards and make payments to any merchants using UPI. The list of banks will keep upgrading as more and more banks go live on this feature.

Currently, only RuPay Credit Card can be linked on UPI.

You can link your RuPay credit card on PayZapp UPI by following the below steps:
Step 1: Login to PayZapp and go to 'Accounts & Cards' section.
Step 2: Go to UPI accounts and tap on '+Add new'
Step 3: Select RuPay credit card followed by Bank Name to link your RuPay Credit card.
Once you link your RuPay credit card, you can use the same to pay to any merchants incl. Scan to Pay.

Credit Card cannot be made as a primary/ default account to receive funds.

You can add your credit card on 'Bill payments' section and pay your credit card dues.

If you have changed your mobile number, kindly update the same at your Credit Card issuer bank's end. Once updated, you will be able to re-register the credit card on PayZapp.

Select the Credit Card from 'UPI Accounts' section, click on ‘View Limit’ and confirm using UPI PIN. Available and outstanding balance will appear on the screen.

You can raise a dispute on PayZapp by clicking on (?) at the top right corner of the app. Alternatively you can go to passbook and follow the below steps to raise a dispute:
Step 1: Tap on Payment completed/ pending at 'Click on raise a dispute'
Step 2: Select 'Dispute type', enter remarks and raise a dispute

You will have to setup UPI PIN to transact using RuPay credit card on UPI. You can follow the below steps to set UPI PIN.
Step 1: Login to PayZapp and go to 'Accounts & Cards' section.
Step 2: Go to UPI Accounts and view the card from the list of cards linked to your PayZapp UPI ID
Step 3: Tap on 'Set UPI PIN' to proceed to setup UPI PIN on the card you intend to.
Note: Card PIN is mandatory for setting up UPI PIN. For HDFC Bank, you can set credit card PIN on Mycards/ Net/Mobile Banking. For Non-HDFC bank credit cards, please set it from your respective bank Net/ Mobile Banking.

You can change the UPI PIN of your RuPay Credit Card by following the below steps:
Step 1: Login to PayZapp and go to 'Accounts & Cards' section.
Step 2: Go to 'UPI Accounts' and tap on the card from the list of cards linked to your PayZapp UPI ID
Step 3: If you remember your existing PIN, then tap on 'Change UPI PIN'.
If you do not remember your existing UPI PIN for that card, click on /Forgot UPI PIN' to re-set using your card details.

You can pay to any merchant using RuPay credit card linked to your PayZapp UPI ID.

I want to transfer money directly from credit card to bank account

Payments can be made for online merchants either through an Intent request or a collect request from the merchant.
Select UPI as payment mode at the merchant website /app, login into PayZapp,
Select the credit card from the 'change payment method', and confirm the payment using UPI PIN.
Once the payment is completed, you will be routed back to merchant page.

There is no limit to the number of transactions that can be carried out from a linked RuPay credit card on UPI.

Amount limit per card per day - UPI limit (1 lakh per day and 2 lakh for some special MCC codes), however it will be limited to the available credit limit on your card.

Currently, RuPay credit card linked to your UPI ID cannot be used for Wallet loads and Bill Payments. Alternatively, you can use your bank account linked to UPI ID or other linked cards on PayZapp to transact.

All transactions done with your PayZapp UPI ID will be visible under Passbook section of PayZapp.

As a first step, please check if you are on the latest version of the app. If yes, we request you to raise a ticket describing the exact issue along with a Screenshot of the error message on your screen that will help us resolve your issue at the earliest. Do give us sometime to work on it and we will get back to you once it is fixed.

This could happen if you have not installed the latest version of the app or due to poor network connectivity. However, if the issue persists, please raise a ticket with a Screenshot of the error message, if any. We will get this issue checked on priority and contact you once it's fixed.

We request you to update your app to the latest version if not done already. If you continue to face the issue, please raise a ticket stating the exact issue you are facing which will help us identify and resolve the issue for you as soon as possible.

We request you raise a ticket and include all the details about your issue. We will try our best to resolve your issue as quickly as possible.

We request you raise a ticket and include all the details about your issue. We will try our best to resolve your issue as quickly as possible.

We request you raise a ticket and include all the details about your issue. We will try our best to resolve your issue as quickly as possible.

We request you to check if you have installed the latest version of the app. If yes, raise a ticket with a screenshot by tapping on Accounts tab >> View Request or Bell Icon highlighting the issue you are facing. Our team will get back to you with a resolution at the earliest.

Firstly, please check if you are on the latest version of the app. Secondly, do check if you have opted for OTP or Swipe2Pay. If both the above are met, we request you to raise a ticket describing the issue you are facing. Meanwhile, you can try our Swipe2Pay option if the mode of payment selected by you is Wallet or Cashback wallet.

We request you raise a ticket and include all the details about your issue. We will try our best to resolve your issue as quickly as possible

The different types of KYC on PayZapp are listed below:
Basic KYC
Bank Based full KYC
If you have a HDFC Bank account/card, you can select bank-based KYC.
To enjoy complete features of PayZapp, it’s mandatory to complete either Basic KYC or Aadhaar-based KYC.
To complete KYC on PayZapp, you have to:
Tap on your Profile icon on top-left corner of your homepage.
Tap on KYC Status
To complete Basic KYC:
Enter your PAN number.
Tap Verify PAN.
Wait until PayZapp retrieves your details.
Tap Yes, Proceed if the details are correct or tap Go Back to re-enter the PAN number.
Upon verification, your Basic KYC will be completed.

If you open a PayZapp account using someone else's PAN number, the account will solely belong to the person to whom the PAN belongs.

You can complete KYC by checking if your PAN details are correct. The details mentioned on your PAN like your name will be verified.
Note: You cannot use a PAN card if you've previously opened an account.

You can enter the last 4 digits of the HDFC Bank card that you hold currently.

You need to enter your HDFC Bank internet banking credentials i.e. Customer ID and the password.

Please be informed you can refer any number of friends and family to use PayZapp.

Please be informed that presently there are no monetary benefits on referrals.

Follow the listed steps to make a successful referral -
- Tap on 'Invite' on the HomePage
- Select your preferred app (Insta/WhatsApp etc.,)
- Select your preferred contact
- And tap on 'Send'

Once you complete your registration with the same mobile number and successfully undergo the Know Your Customer (KYC) process, your wallet balance will be migrated to the new PayZapp app. In most cases, this process takes up to 48 hours. We kindly request you to wait during this period.
If your wallet balance is not transferred due to a KYC issue, you will receive a notification after registration. In this case, the transfer of the old wallet balance will be withheld, and you will need to fill out the form provided below.
Form link
Please provide the details as present in the old app and attach a copy of your canceled cheque and a PAN image.
We will conduct the necessary due diligence and the credit will be processed to your savings account within 30 working days.

Your form was rejected because the details you entered did not match with the older app. Please take a moment to review the details to ensure the information is correct. Once you have verified the details, kindly re-submit the form with the correct information.

You can link your PayZapp account using a SMS OTP sent to your registered number. You must enter this OTP correctly to link your PayZapp account.

You have to select the PayZapp option on the merchant's checkout page to make an online payment.

You can add a new card while making a payment. You have to tap on Add Card and enter your card details.
Once the payment is made successfully through the new card, it will be automatically linked to your PayZapp account.

If the transaction fails, you can try again in a while.
If money has been debited from your account but payment wasn't successful, you can contact Customer Support.

The cashpoints earned will be visible in the Passbook after making a successful transaction (which is eligible for the offer).You can view the cashback details in the Terms & Condition of the Offer.

If you're not getting SMS OTPs, check your network connection and try again.
If it fails again, you can choose to complete the payment using Swipe to Pay feature

Swipe to Pay is a 2-factor authentication feature available on PayZapp to help you secure your payments.
This feature will be available only for HDFC Bank linked cards and your PayZapp prepaid card.

Yes, it is secure. Swipe to Pay only works on your Payzapp registered device. It uses native Android capabilities to create a secure pathway for completing the payment. It’s impossible for anyone else to use this feature from your account. Also, Swipe to Pay can only be only on your linked HDFC Bank cards and PayZapp prepaid card.
And to top it up, as swipe to pay eliminates the OTP, this avoids SIM-swap fraud, making your transactions more secure.

Swipe to Pay is a 2-factor authentication feature available on PayZapp to help you secure your payments.
This feature will be available only for HDFC Bank linked cards and your PayZapp prepaid card.

Swipe to Pay is only applicable for the HDFC Bank and PayZapp prepaid cards registered to your mobile number. The cards eligible for Swipe to Pay include Rupay, Diners, Master, VISA Credit/ Debit, and Prepaid cards from HDFC Bank.
Swipe to Pay will not work if:
1. The HDFC Bank card is not linked to your registered mobile number.
2. You are still using a version older than PayZapp 1.78. You will have to delete and add the linked cards again to resolve this issue.

he benefits of Swipe to pay includes the following-
- Eliminates the need for inputting OTP and helps you to complete the transaction with a simple ‘swipe’.
- Eliminates the risk of inputting incorrect OTPs/ generating multiple OTPs/ delay in receiving OTP due to poor network connectivity.
- You can now complete your transaction faster on time-sensitive merchants such as rail bookings, flights, hotels, etc.
- Also, Swipe to Pay can only be on your linked HDFC Bank cards and PayZapp prepaid card.
- As a security feature, swipe to pay eliminates the OTP, this avoids SIM-swap fraud, making your transactions more secure * Swipe to Pay only works on your PayZapp registered device. It uses native Android capabilities to create a secure pathway for completing the payment making it impossible for anyone else to use this feature from your account.

Please check if your UPI app has any pending notifications.
If you still haven't received the request, you can retry with a new request.

If you cannot apply a coupon code, you should check if:
1. You are eligible for the offer.
2. Your transaction meets the Terms & Conditions.
If your transaction meets the above criteria but your issue persists, please contact customer Support.

You can either use these PayZapp Cashpoints for doing an in app transaction such as bill payment, recharges or Shop transaction
Your KYC must be completed to get the prepaid wallet and transfer the PayZapp Cashpoints to PayZapp wallet
Note:
- This transaction using Cashpoints will be possible if there is an equal or more Cashpoint balance.

If money has been debited from your account, please note that refunds for debit/credit card or UPI payments will be credited to your account within 4 days, while refund for wallet will be credited within 1 day.

If the payment fails, you can try again in a while.
If money has been debited from your account, please note that refunds for debit/credit card or UPI payments will be credited to your account within 4 days, while refund for wallet will be credited within 1 day.

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PayZapp is a mobile payment and financial services app offered by HDFC Bank, one of India's leading banking institutions. This innovative app is designed to provide users with a wide range of convenient and secure financial solutions, all accessible from their mobile devices.

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