What are the benefits of using FASTag?

1. Ease of payment – No need to carry cash for the toll transactions, saves time
2. Online Recharge – Tag can be recharged online through Credit Card / Debit Card / NEFT/ RTGS or Net banking
3. SMS & Email alerts for toll transactions, low balance, etc.
4. Online Portal for customers
5. Validity of 5 Years
6. You can avail a Cashback of 7.5% on all National Toll payments using FASTag*
7. Emergency road side assistance for your fleet drivers
8. Accidental death cover of Rs. 1,00,000 to all your on-duty drivers while driving the vehicles **
   *Cashback for next three years
   • For FY 2017-18 - 7.5%
   • For FY 2018-19 - 5%
   • For FY 2019-20 - 2.5%

   Cash back communication received from IHMCL/ NHAI and it is subject to change from time to time.

   ** For Corporate Customers Only

You will need to carry original as well as copy of your KYC document along with your vehicle at the POS / Sales office location.

You need to submit the following documents along with the application for FASTag:

1. Registration Certificate (RC) of the vehicle.
2. Passport size photograph of the vehicle owner
3. KYC documents as per the category of the vehicle owner:

Individual

• ID proof and Address proof from the list mentioned, and 1 passport size photograph
• Driving License PAN Card Passport Voter ID Card Aadhar Card (with address)
• A valid driving license would be sufficient for Address & ID proof.

Corporate

• Public Ltd./ Private Ltd./ Partnership Proprietorship
• Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm PAN Card of Proprietor
• PAN Card of the corporate Address Proof of the Proprietor
• Photo ID of signing authority Shop Act or other Firm Proof
• List of Directors with addresses/Name and addresses of Partners

Our representative will provide you an application form, which you need fill and submit.

All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.

How do I recharge through HDFC Bank Fastag Portal?

1. Log into Customer Portal: 'Customer Login', with your username and password
2. Go to Road User Centre>>Payment and Top Up>> Recharge
3. Select the Wallet ID to be recharged and mention the respective amounts to be uploaded
4. Choose payment mode as 'Pay by Online' and click 'Continue'
5. A new window will open with an option to select your bank
6. Please select your bank from the list and continue
7. You will be asked for the login credentials for your bank account. Please proceed with the details and complete the payment.

For recharge through NEFT/RTGS, please follow the following steps:

1. Corporates can also get their FASTag Account recharged through NEFT/RTGS payment option
2. For recharge through NEFT/RTGS, in the payee details, the corporate to Add HDFC Bank’s eTOLL Dummy Account No. and IFSC Code
3. Post the NEFT/RTGS is initiated, the corporate will share the screenshot of the NEFT/RTGS transfer screenshot along with the Wallet/Account Recharge details
4. Post sighting the funds, the Central Team will recharge the respective wallets
5. Convenience fee will be applicable for online recharge through NEFT/RTGS

Note:

1. Convenience fee will be applicable for online recharge.
2. Rs. 1,00,000 can be recharged by KYC customers
3. Do not refresh the browser or press the 'Back' button in the middle of the transaction.
4. NEFT / RTGS option is available to Corporate only

Please find below the details of convenience fee rates for your reference.

• Credit Card 1.10% of the transaction value
• Debit Card 1% of the transaction value
• Net Banking Rs. 8

Plus taxes as per the prevailing applicable rates.

Note: Convenience fee is levied against transaction processing fees

Alternatively, you can call us at our helpline number 1800 120 1243

For more details on FASTag, you may also visit www.HDFCbank.com/FASTAG

• You can avail cashback of 7.5% on all National Toll payments using FASTag in FY 2017-18.
• There is no capping on Cashback amount*
• Cashback will be credited in FASTag wallet in the 3rd month of the transaction month, i.e. if the transaction is done in June then cashback will be processed in September.
• Cashback for next three years*
  • For FY 2017-18 - 7.5%
  • For FY 2018-19 - 5%
  • For FY 2019-20 - 2.5%

Note - Cash back communication received from IHMCL/ NHAI and it is subject to change from time to time.

It is not possible to transfer the FASTag sticker and wallet balance from one bank to another. Each FASTag is linked to a specific issuer bank, and wallet balances are associated with the respective accounts. If you change banks, you need to close your existing FASTag account and get a new FASTag from HDFC Bank.

No, your HDFC Bank FASTag will be accepted at all toll plazas as usual. 

No, it will not get mapped to HDFC Bank FASTag system. You must close the Paytm issued tag by raising closure request with Paytm Payment Bank Team.

You can avail HDFC Bank FASTag just by applying online. Please visit the link: https://apply.hdfcbank.com/digital/fastag OR you can check with your nearest HDFC Bank branch for availing Over the Counter (OTC) FASTag facility. 

You can buy an HDFC Bank NETC FASTag even if you don’t have any savings/current account by visiting the link: https://apply.hdfcbank.com/digital/fastag  

Please click here for Fees and Charges

Security deposit is used to pay any outstanding toll charges in case of insufficient funds in your FASTag wallet.

No, there is no interest given on any balance/security deposit in the FASTag wallet. 

The security deposit you pay will be applicable for each tag and won’t be a part of your wallet balance. 

Your FASTag will be dispatched by T+2 and Delivered by T+4. 

You can click here to check your FASTag dispatch status using FASTag Application No / Mobile No / Vehicle Registration No. 

You can apply for FASTag online only for vehicles under Vehicle Class 4 (passenger cars) and Vehicle Class 20 (Small Pick-up trucks like Tata Ace/ Maruti Carry/ Mahindra Maximo, etc). Contact your nearest HDFC Bank branch for FASTag on heavy vehicles like Trucks, Buses, Earth Moving vehicles, Cranes, etc. 

For more details, please click here