NETC FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is fixed on the windscreen of your vehicle, which enables you to drive through any toll plaza - so you don’t have to stop for any cash transactions.

• The tag has a validity of 5 years and after purchasing it you only need to recharge/reload i.e. top-up the tag as per your requirement. Kindly ensure minimum balance at all times. To know minimum balance, click here

Here are some of the benefits NETC FASTag offers-

• You don’t need to stop for cash transactions at any toll plaza
• Tag can be recharged online through credit card/debit card/Net Banking/Mobile Banking/ UPI/ PayZapp
• You will receive SMS & Email alerts for toll transactions, low balance status, etc.
• Dedicated online portal for customers to keep track of the transactions

• The tag has a validity of 5 years.
• On the date of expiry, tag will be auto renewed for next 5 years in the system and the same will be communicated to respective FASTag customer.

For Tag replacement/reissuance please raise a Service request on HDFC Bank FASTag website.

Steps:

• Login to HDFC FASTag Customer Portal Click here
• Click on "Service Request"---> Make Service Request---> Select Request Type as "Tag Replacement"---> Select Vehicle No in dropdown---> Click on tick box option & proceed----> Enter your OTP & submit.

The FASTag may get blacklisted due to the following reasons,

Wallet balance is below threshold limit (minimum balance) or having negative balance. To remove and activate, recharge the wallet. For instant recharge Click here

On the request of Government authorities.

• Now you can raise your dispute related issues through “Service Request” by login in to FASTag Customer Portal. Steps are as below,
  • Login to HDFC Bank FASTag Customer Portal.
  • Click on Service Request tab and under “Make Service Request” select Request Type as “Transaction Dispute”
  • Select the related points from the dropdown, Upload the necessary supporting docs and submit the request.

OR

• You can register your dispute by calling our customer care @ 1800 120 1243. We will review your request and if found correct, we will refund the disputed amount.

Please note:

• Transaction dispute if any needs to be reported within 15 days from the date of transaction.
• You are required to submit the following documents
  a) Clearly visible scanned RC copy
  b) Front & Side view image of your vehicle
  c) Cash receipt
• You can also directly raise the complaint by sending an email on ,fastagsupport@1pay.in

It’s just a missed call away…

Give a miss call on 720-805-3999 from your registered mobile number

(Or) You can also check your wallet balance on MyCards - To register Click here

Reloading your HDFC Bank NETC FASTag is absolutely easy.

Follow any one of the below convenient methods for a quick recharge

• Via PayZapp:

Login > Bills & Recharge > Utility / BillPay > FASTag > HDFC Bank FASTag > Enter details & Recharge

 

• Via UPI Application:

Open any UPI application > Select FASTag Recharge > HDFC Bank FASTag > Enter Vehicle No & Recharge

OR

Open any UPI application > Click on Pay by UPI ID and enter the VPA > Enter the pre-defined VPA for HDFC Bank NETC FASTag Recharge (E.g.: netc.MH12AB1234@hdfcbank)

• Via NETC FASTag Website:

Visit portal> Quick Recharge tab > Enter VRN, Mobile no. and amount > Enter OTP and make paymentNote: Your FASTag wallet login credentials for online portal cannot be used to recharge FASTag for others.

or

Visit portal > Recharge icon > Select Record (Wallet ID) > Enter amount & proceed

or 

Visit portal > Vehicle Details > UPI QR > Scan QR through any UPI app.

• Via HDFC Bank Mobile Banking:

Login > Pay > Add Biller > FASTag > Add Details > Pay from > Recharge

• Via HDFC Bank Net Banking:

Login > BillPay & Recharge > Pay > FASTag > Add Details > Enter Amount & Recharge

• Via WhatsApp application:

i. Incase unregistered for ChatBanking on WhatsApp
Save 70-700-222-22 in contacts > Send "FASTag" to 70-700-222-22 on WhatsApp > Select "Recharge" from the menu options > Confirm Amount > Confirm UPI PIN

ii. If you are already registered on ChatBanking
Send "FASTag" to 70-700-222-22 on WhatsApp > Select "Recharge" from the menu options > Confirm Amount > Confirm UPI PIN

QR Code for FASTag on WhatsApp (Scan below QR for HDFC FASTag Recharge)

• Via HDFC FASTag QR code:

Now you can recharge your wallet using QR printed on your HDFC Bank NETC FASTag.

Steps:
Open any UPI application > Scan QR provided on the HDFC FASTag > Confirm Recharge Amount > Enter UPI Pin

With the new Video-KYC feature, now you can update the KYC in to your NETC FASTag Wallet. To proceed with, please Click here

Now you can update your Email ID in your FASTag wallet by raising the "Service Request" in FASTag Customer Portal.

• Login to HDFC Bank FASTag Customer Portal.
• Click on Service Request tab and under "Make Service Request" select Request Type as "UPDATE EMAIL ID"
• Enter new email id, validate with the OTP received on your new email ID and Submit the request.
• Your request for Email update will be executed in T+1 working day

Now you can suspend your FASTag for specific period by raising the "Service Request" in FASTag Customer Portal.

• Login to HDFC Bank FASTag Customer Portal.
• Click on Service Request tab and under "Make Service Request" select Request Type as "SUSPEND TAG"
• Select the Vehicle Number which needs to be suspended
• Select the date range and Submit the request.

Note: The Suspended Tag can be Activated / Whitelisted within suspended period through raising "WHITELIST – SUSPENDED TAG" Service Request. The tag will be activated within 24 hours

Now you can raise your recharge failure queries by raising the "Service Request" in FASTag Customer Portal.

• Login to HDFC Bank FASTag Customer Portal.
• Click on Service Request tab and under "Make Service Request" select Request Type as
  "RECHARGE FAILURE"
• Provide below details, Select the Vehicle which needs to be suspended
  a) Recharge Date (Debited from your account)
  b) Recharge Channel
  c) Recharge Amount
  d) Recharge Debit Transaction Reference No.
• Upload the supporting docs (Scanned image of debit transaction) and submit the request.

Now you can raise FASTag closure request by raising the “Service Request” in FASTag Customer Portal

• Login to HDFC Bank FASTag Customer Portal.
• Click on Service Request tab and under "Make Service Request" select Request Type as
  "CLOSURE REQUEST"
• Select "Request Sub-Type" as "WALLET CLOSURE" (or) "VEHICLE TAG CLOSURE"
• Provide requested details and submit the request.

Note: In cast of "WALLET CLOSURE" request, customer has to provide account details and
the cancelled cheque copy to be uploaded as refund will be initiated to the provided Bank A/c.

Now you can enable the Auto SI / Auto recharge facility on your own by visiting the FASTag Customer Portal.

• Login to HDFC Bank FASTag Customer Portal.
• Click on "Standing Instruction" tab and under "Standing Instruction On Bank Account", and
  a) Confirm Threshold Amount (Minimum Rs.500/-)
  b) Confirm Amount to be auto-recharge from your account
  c) Update your HDFC Bank Account details and get it enabled.

Now you can modify / update the existing Auto SI / Auto recharge set-up by visiting the FASTag Customer Portal.

• Login to HDFC Bank FASTag Customer Portal.
• Click on "Standing Instruction" tab and under "Standing Instruction On Bank Account", and
  a) Click on "Edit" tab
  b) Re-confirm Threshold Amount (Minimum Rs.500/-)
  c) Re-confirm Amount to be auto-recharge from your account
  d) Re-confirm the HDFC Bank Account details and get it updated.

You can now disable the Auto SI / Auto recharge set-up by visiting the FASTag Customer Portal.

• Login to HDFC Bank FASTag Customer Portal.
• Click on "Standing Instruction" tab and under "Standing Instruction On Bank Account", and
  a) Click on "Disable SI" tab
  b) Confirm and verify with the verification code triggered to your registered mobile
  number.
  c) And get it disabled.

You can avail HDFC Bank FASTag just by applying online. Please visit the link: https://apply.hdfcbank.com/digital/fastag?mc_id=website_microsite_fastag&_ga

Or

You can check with your nearest HDFC Bank branch for availing Over the Counter (OTC) FASTag facility

• Submit a Registration Certificate (RC), and KYC documents according to your vehicle category.
• For Individuals:
  • ID proof and Address proof from the list mentioned:
  • Driving License, PAN Card (mandatory), valid Passport (photo page and address page), Voter ID Card, Aadhar card with address (First 8 digit to be masked).
• For Corporates:
  • Public Ltd/Private Ltd/Partnership Proprietorship.
  • Certificate of Incorporation/Partnership Deed/Registration certificate of the firm/PAN Card of Proprietor.
  • PAN Card (mandatory) of the corporate address proof of the Proprietor.
  • Photo ID of signing authority under Shop Act or other firm proof.
  • List of Directors with names and addresses of partners.
• Fill the application form and submit.
• Ensure all required documents are in the name of the vehicle owner.
• If the car owner is not present at the time of application filing, the driver will need to submit his photo ID proof.

• You can Click here to check your dispatch status using FASTag application no
• Alternately You can call up customer care @ 1800 120 1243 or connect with your Relationship manager.

You can either contact your HDFC Bank Relationship Manager or call our customer care@ 1800 120 1243

You can buy an HDFC Bank NETC FASTag even if you don’t have any savings/current account by visiting https://apply.hdfcbank.com/digital/fastag?mc_id=website_microsite_fastag&_ga

No, you will need to buy separate FASTags for every vehicle you own.

You can get additional FASTag for different Vehicle number just by applying online. Please visit the link https://apply.hdfcbank.com/digital/fastag?mc_id=website_microsite_fastag&_ga
Or
You can check with your nearest HDFC Bank branch for availing Over the Counter (OTC) FASTag facility

Note: You cannot get 2 FASTag for same vehicle number, only one FASTag is issued per vehicle.

Once you receive the FASTag fitted to your vehicle and linked with your wallet ID, the FASTag is already activated.

Now you can update your Vehicle Registration No. in your FASTag wallet by raising the “Service Request” in FASTag Customer Portal.

• Login to HDFC Bank FASTag Customer Portal.
• Click on Service Request tab and under “Make Service Request” select Request Type as “UPDATE VEHICLE REG NO.”
• Select the Chassis / Vehicle No. on which VRN No. needs to be updated
• Enter requested details , Upload the RC copy (Mandatory), Validate the request & Submit.
Your request for VRN update will be executed in T+1 working day

or email at fastagsupport@1pay.in and share the RC Copy image.

• Monthly pass facility is specific to each toll plaza.
• To avail a monthly pass, visit https://ihmcl.co.in/ Select FASTag>Buy Monthly FASTag Pass>Select Plaza>Enter Vehicle Number & Select the date range>Make Payment.
• You may also call customer care @ 1800-120-1243 to check the details.

• Yes, you can get your FASTag replaced. Please click on the following link
  https://pay.1paypg.in/onepayVAS/1PayFastagPayment.jsp
• Replacement charges is Rs 100 + convenience charges
• Ensure threshold limit (minimum balance) in wallet before placing the request. Know more
• In case of change of address, please get your registered address updated before placing replacement request

• Please call the customer care @ 1800 120 1243 to block your lost FASTag.
• Replacement charges for getting new FASTag is Rs 100 + convenience charges. Know more
• Your wallet balance will remain the same.

• Customer can login using their registered mobile number / Vehicle number / Wallet ID and verify using OTP received on registered mobile number.
• For retail customers, click here https://fastag.hdfcbank.com/RetailRoadUserLogin/Index to login
• For corporate customers, click here https://fastag.hdfcbank.com/CorporateUserLogin/Index to login          

• nly one login credential will be issued to each corporate customer.

“JUST A MISSED CALL AWAY “– To check your wallet balance, you can give a missed call on 720- 805-3999 from registered mobile number.

FASTag issued for more than one vehicle under same Wallet Id are all linked to one wallet. You do not need to recharge each TAG individually. Always maintain sufficient balance in your wallet which can be utilized for all vehicle tags.

I.Via NETC FASTag Website:

Visit portal > Quick Recharge tab > Enter VRN, Mobile no. and amount > Enter OTP and make payment

Note: Your FASTag wallet login credentials for online portal cannot be used to recharge FASTag for others.

or

Visit portal > Recharge icon > Select Record (Wallet ID) > Enter amount & proceed

II. Via PayZapp:
Login > Recharge / BillPay > Utility / BillPay > FASTag > HDFC Bank FASTag > Enter details & Recharge

III. Via UPI Application (Google Pay, Amazon Pay, Phone Pe or any ‘UPI’ Applications)

Open any UPI application > Select FASTag Recharge > HDFC Bank FASTag > Enter Vehicle No & Recharge

OR

Open any UPI application > Click on Pay by UPI ID and enter the VPA > Enter the pre-defined VPA for HDFC Bank NETC FASTag Recharge (E.g: netc.MH12AB1234@hdfcbank)

IV. Via WhatsApp application:
i. Incase unregistered for ChatBanking on WhatsApp
Save 70-700-222-22 in contacts > Send "FASTag" to 70-700-222-22 on WhatsApp > Select "Recharge" from the menu options > Confirm Amount > Confirm UPI PIN

ii. If you are already registered on ChatBanking
Send "FASTag" to 70-700-222-22 on WhatsApp > Select "Recharge" from the menu options > Confirm Amount > Confirm UPI PIN

QR Code for FASTag on WhatsApp (Scan below QR for HDFC FASTag Recharge)



V. Via HDFC Bank NetBanking:
Login > BillPay & Recharge > Pay > FASTag > Add Details > Enter amount & Recharge

VI. Via HDFC FASTag QR code:

Now you can recharge your wallet using QR printed on your HDFC Bank NETC FASTag.

Steps:
Open any UPI application > Scan QR provided on the HDFC FASTag > Confirm Recharge Amount > Enter UPI Pin

Yes, you can recharge someone else’s HDFC FASTag. Please click here for recharge options.

i) Full KYC Wallet:- At any given point of time, this type of FASTag wallet cannot have more than Rs.2,00,000 in their wallet. There is no monthly reloap cap in this account. ii) Min/Limited KYC Wallet:- At any given point of time, this type of FASTag wallet cannot have more than Rs.10,000/- in their wallet. The monthly reload limit is also capped to Rs.10,000/-

Please click here for Fees and Charges

Yes, replacement fees is Rs. 100 + convenience charges applicable. Please Click on the following link https://pay.1paypg.in/onepayVAS/1PayFastagPayment.jsp for replacement request.

Note:

1. Ensure threshold limit (minimum balance) in wallet before placing the request. Click here for knowing the threshold limit/minimum balance requirement for Vehicle types
2. In case of change of address, please get your registered address updated before placing replacement request. Please call toll free number @1800 120 1243 for how to update address

Below convenience fee will be applicable for online recharge of FASTag wallet basis the mode of payment.

Convenience Fee	Applicable Charges
Debit Card	Nil
Credit Card*	0.90% + taxes
Net Banking	₹8 + taxes

*Amex Card will not be allowed

Taxes are as per the prevailing applicable rates.

With the new Video-KYC feature, now you can update the KYC in to your NETC FASTag Wallet. To proceed with, please click here

You can report an incorrect deduction by calling our customer care @ 1800 120 1243. We will review your request and if found correct, we will refund the incorrect deduction.

Please note:

• Incorrect deduction needs to be reported within 15 days from the date of transaction.
• You are required to submit the following documents i.e. clearly visible scanned RC copy, image of your vehicle (Front & Side view image) & cash receipt
• You can also directly raise the complaint by mailing us at email ID fastagsupport@1pay.in.
• You may also visit www.hdfcbank.com/query click on Contact US, under Queries/Feedback/Complaint select Email Us

You will receive SMS & Email alerts on your registered mobile number and email address every time there is a deduction from your FASTag account/ wallet.

For closure requests as mentioned below, please call the customer care toll free number @1800 120 1243 from your registered mobile number.

You will receive a verification code on your registered mobile number, kindly share the code with the customer care executive for confirmation of the closure request.

FASTag closure - Your FASTag will be closed within 3 working days from the day of raising the request at the call center.

Balance refund/transfer on wallet closure- Your wallet will be closed within 3 working days from the day of raising the closure request at the call center. For HDFC bank customers – refund will be credited in their HDFC Bank account within 7-10 working days. For Non-HDFC bank customers – Demand Draft will be issued and sent to their registered address mentioned in the FASTag portal within 7-10 working days.

Your FASTag may be blacklisted due the following reasons
- Wallet balance is below threshold limit (minimum balance).
- Wallet balance is gone in to negative balance. For Recharging wallet Click here
- On the request of Government authorities.
Please maintain threshold limit (minimum balance) in wallet at all times. Click here for knowing the threshold limit (minimum balance) requirement for Vehicle types. For more details, please call on 1800 120 1243
- Once wallet is recharged, please call the call centre for activating the blacklisted FASTag.

Please call our customer care @ 1800 120 1243 or connect with your Relationship manager for cashback issue.

You will have to submit self-attested scanned copies of the below given documents via email with the subject "Registered Address Updation on HDFC Bank FASTag Wallet at fastagsupport@1pay.in

Address Proof

• Driving Licence / Voter ID / Passport (front and back side both)

Note: Please do mention these details in your email

• FASTag Wallet ID / Reg. Mobile No

It will take T+2 Days to update our records with the current address.

FASTag issued for your different vehicle number are mapped to one wallet ID. Therefore, the balance for your FASTag is always available in your wallet.

Below could be few reasons for the issue:

• Balance in wallet is below the threshold limit. To know your threshold limit, click here
• FASTag is blacklisted
• FASTag/RFID TAG is not being detected by the toll plaza equipment

Please call our customer care @ 1800 120 1243 for the issue.

No, wallet to wallet transfer is not permitted between two FASTag accounts/wallets.

Yes, you can use your login credentials to log on to FASTag portal and check statement of account.

• For retail customers, click here https://fastag.hdfcbank.com/RetailRoadUserLogin/Index  to login
• For corporate customers, click here https://fastag.hdfcbank.com/CorporateUserLogin/Index  to login          

• In case ETC equipment is not working on the Toll plaza, you will be asked to pay in cash for toll charges.
• If your wallet balance is low or in negative, you will not be allowed to pass through the toll and shall be asked to pay the Toll charges in cash.
• Additionally, you can also call our customer care or call 1033 helpline to report this issue

Note: Kindly ensure threshold (minimum) balance in wallet at all times. To know your threshold limit, click here

No, there is no interest given on any balance/security deposit in the wallet.

The security deposit you pay will be applicable for each tag and won’t be a part of your wallet balance.

You can only do a recharge electronically to increase the wallet balance.

Vehicles are categorized based on the size and load they carry, damage done to the road, and on the type of use (commercial/personal) of a vehicle. The FASTag rates are decided based on this categorization.

In India, tolling is generally under the open system, whereby fee payable is a fixed amount based on the length of road, which is normally 60 kms. Hence, even if a stretch is of lesser length, user fee of the actual length itself is collected.

The user fee on every plaza is based on various factors -stretch length under that plaza, structures (bridge, tunnel, bypass) and width of the highways, applicable fee rules and provisions of the concessions agreement. Based on these factors, every toll plaza’s user fee is decided accordingly.

You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the NETC FASTag assigned to your vehicle.

Concession to local/frequent users are extended as welfare measures. There may be variation in the concessions available as these are provided at different times under different fee rules and based on the provisions of the concession agreement.

A statement can be generated for a wallet regardless of the number of tags under a wallet.

There is no need to register each FASTag separately. Any TAG issued and activated is linked to your wallet and will reflect under your login ID.

FASTag can be used on all National and State toll plazas where NETC has been implemented. FASTag can also be used locally in Mumbai. To check the list of Plazas,

Yes, you will have to use the lanes demarcated for FASTag.

In all probability you may not have to submit the KYC documents, however it is best to check with your Relationship Manager for confirmation.

In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza.

Activity	Turn Around Time
New / Replacement FASTag Dispatch	2 working days
New / Replacement FASTag Delivery	5 working days
Transaction update on portal	*Instant
Recharge Through -Debit / Credit Card, Netbanking	Instant
Recharge through - NEFT / RTGS	1 working days
Recharge Failure	7 working days
Tag Closure/ Suspension	5 working days
Wallet Closure and Refund	12 working days
Transaction Disputes	45 working days

* In case of technical issues, it may be updated within 72 hours