NETC FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is fixed on the windscreen of your vehicle, which enables you to drive through any toll plaza - so you don’t have to stop for any cash transactions.
Here are some of the benefits NETC FASTag offers-
A. To place replacement/reissuance HDFC Bank FASTag request, Click here
• In case of change in address, please get your registered address updated before placing replacement request (Click here to know the process on “Updation of Registered Address”) • Ensure threshold limit (minimum balance) in wallet before placing the request. Know more
• Replacement charges is Rs 100 + convenience fees
A. The FASTag may be blacklisted due to the following reasons,
1. Wallet balance is below threshold limit (minimum balance) or having negative balance. To remove, recharge the wallet. For recharge options Click here
2. On the request of Government authorities.
A. You can report an incorrect deduction by calling our customer care @ 1800 120 1243. We will review your request and if found correct, we will refund the incorrect deduction.
A. It’s just a missed call away…
Give a miss call on 720-805-3999 from your registered mobile number
(Or) You can also check your wallet balance on MyCards – To register Click here
A. Reloading your HDFC Bank FASTag wallet is absolutely easy
To know step-by-step process, Click here
A. You will have to submit self-attested scanned copies of the below given documents via email with the subject "KYC Updation on HDFC Bank FASTag Wallet" at [email protected]
Note: Please do mention these details in your email
1. Vehicle Registration No.
2. FASTag Wallet ID / Reg. Mobile No
To know your FASTag wallet status, give us a miss call on 720-805-3999 from the registered mobile no
It will take T+5 Days to update our records and unblock your FASTag Account
You can avail HDFC Bank FASTag just by applying online. Please visit the link: https://apply.hdfcbank.com/digital/fastag?mc_id=website_microsite_fastag&_ga
OrYou can check with your nearest HDFC Bank branch for availing Over the Counter (OTC) FASTag facility
You can either contact your HDFC Bank Relationship Manager or call our customer care@ 1800 120 1243
You can buy an HDFC Bank NETC FASTag even if you don’t have any savings/current account by visiting https://apply.hdfcbank.com/digital/fastag?mc_id=website_microsite_fastag&_ga
No, you will need to buy separate FASTags for every vehicle you own.
You can get additional FASTag for different Vehicle number just by applying online. Please visit the link https://apply.hdfcbank.com/digital/fastag?mc_id=website_microsite_fastag&_ga
You can check with your nearest HDFC Bank branch for availing Over the Counter (OTC) FASTag facility
Note: You cannot get 2 FASTag for same vehicle number, only one FASTag is issued per vehicle.
Once you receive the FASTag fitted to your vehicle and linked with your wallet ID, the FASTag is already activated.
Now you can update your Vehicle Registration No. in your FASTag wallet by raising the “Service Request” in FASTag Customer Portal.
or email at [email protected] and share the RC Copy image.
“JUST A MISSED CALL AWAY “– To check your wallet balance, you can give a missed call on 720- 805-3999 from registered mobile number.
FASTag issued for more than one vehicle under same Wallet Id are all linked to one wallet. You do not need to recharge each TAG individually. Always maintain sufficient balance in your wallet which can be utilized for all vehicle tags.
I.Via NETC FASTag Website :
Visit portal > Quick Recharge tab > Enter VRN, Mobile no. and amount > Enter OTP and make payment
Note: Your FASTag wallet login credentials for online portal cannot be used to recharge FASTag for others.
Visit portal > Recharge icon > Select Record (Wallet ID) > Enter amount & proceed
Login > Recharge / BillPay > Utility / BillPay > FASTag > HDFC Bank FASTag > Enter details & Recharge
III.Via UPI Application (Google Pay, Amazon Pay, Phone Pe or any ‘UPI’ Applications)
Open any UPI application > Select FASTag Recharge > HDFC Bank FASTag > Enter Vehicle No & Recharge
Open any UPI application > Click on Pay by UPI ID and enter the VPA > Enter the pre-defined VPA for HDFC Bank NETC FASTag Recharge (E.g: netc.MH12AB1234@hdfcbank)
IV.Via HDFC Bank MobileBanking
Login > Pay > Add Biller > FASTag > Add Details > Pay from > Recharge
V.Via HDFC Bank NetBanking
Login > BillPay & Recharge > Pay > FASTag > Add Details > Enter amount & Recharge
Yes, you can recharge someone else’s HDFC FASTag. Please click here for recharge options.
i) Full KYC Wallet:- At any given point of time, this type of FASTag wallet cannot have more than Rs.2,00,000 in their wallet. There is no monthly reloap cap in this account. ii) Min/Limited KYC Wallet:- At any given point of time, this type of FASTag wallet cannot have more than Rs.10,000/- in their wallet. The monthly reload limit is also capped to Rs.10,000/-
Please click here for Fees and Charges
Yes, replacement fees is Rs. 100 + convenience charges applicable. Please Click on the following link https://pay.1paypg.in/onepayVAS/1PayFastagPayment.jsp for replacement request.
Below convenience fee will be applicable for online recharge of FASTag wallet basis the mode of payment.
|?8 + taxes
*Amex Card will not be allowed
Taxes are as per the prevailing applicable rates.
With the new Video-KYC feature, now you can update the KYC in to your NETC FASTag Wallet. To proceed with, please click here
You can report an incorrect deduction by calling our customer care @ 1800 120 1243. We will review your request and if found correct, we will refund the incorrect deduction.
You will receive SMS & Email alerts on your registered mobile number and email address every time there is a deduction from your FASTag account/ wallet.
For closure requests as mentioned below, please call the customer care toll free number @1800 120 1243 from your registered mobile number.
You will receive a verification code on your registered mobile number, kindly share the code with the customer care executive for confirmation of the closure request.
FASTag closure - Your FASTag will be closed within 3 working days from the day of raising the request at the call center.
Balance refund/transfer on wallet closure- Your wallet will be closed within 3 working days from the day of raising the closure request at the call center. For HDFC bank customers – refund will be credited in their HDFC Bank account within 7-10 working days. For Non-HDFC bank customers – Demand Draft will be issued and sent to their registered address mentioned in the FASTag portal within 7-10 working days.
Your FASTag may be blacklisted due the following reasons
- Wallet balance is below threshold limit (minimum balance).
- Wallet balance is gone in to negative balance. For Recharging wallet Click here
- On the request of Government authorities.
Please maintain threshold limit (minimum balance) in wallet at all times. Click here for knowing the threshold limit (minimum balance) requirement for Vehicle types. For more details, please call on 1800 120 1243
- Once wallet is recharged, please call the call centre for activating the blacklisted FASTag.
Please call our customer care @ 1800 120 1243 or connect with your Relationship manager for cashback issue.
You will have to submit self-attested scanned copies of the below given documents via email with the subject "Registered Address Updation on HDFC Bank FASTag Wallet at [email protected]
Note: Please do mention these details in your email
It will take T+2 Days to update our records with the current address.
FASTag issued for your different vehicle number are mapped to one wallet ID. Therefore, the balance for your FASTag is always available in your wallet.
Below could be few reasons for the issue:
Please call our customer care @ 1800 120 1243 for the issue.
No, wallet to wallet transfer is not permitted between two FASTag accounts/wallets.
Yes, you can use your login credentials to log on to FASTag portal and check statement of account.
Note: Kindly ensure threshold (minimum) balance in wallet at all times. To know your threshold limit, click here
No, there is no interest given on any balance/security deposit in the wallet.
The security deposit you pay will be applicable for each tag and won’t be a part of your wallet balance.
You can only do a recharge electronically to increase the wallet balance.
Vehicles are categorized based on the size and load they carry, damage done to the road, and on the type of use (commercial/personal) of a vehicle. The FASTag rates are decided based on this categorization.
In India, tolling is generally under the open system, whereby fee payable is a fixed amount based on the length of road, which is normally 60 kms. Hence, even if a stretch is of lesser length, user fee of the actual length itself is collected.
The user fee on every plaza is based on various factors -stretch length under that plaza, structures (bridge, tunnel, bypass) and width of the highways, applicable fee rules and provisions of the concessions agreement. Based on these factors, every toll plaza’s user fee is decided accordingly.
You will need to submit your documents to the concessionaire validating your residence within 10km of a particular plaza. Once it is verified, you may avail the concession on the NETC FASTag assigned to your vehicle.
Concession to local/frequent users are extended as welfare measures. There may be variation in the concessions available as these are provided at different times under different fee rules and based on the provisions of the concession agreement.
A statement can be generated for a wallet regardless of the number of tags under a wallet.
There is no need to register each FASTag separately. Any TAG issued and activated is linked to your wallet and will reflect under your login ID.
FASTag can be used on all National and State toll plazas where NETC has been implemented. FASTag can also be used locally in Mumbai. To check the list of Plazas,
Yes, you will have to use the lanes demarcated for FASTag.
In all probability you may not have to submit the KYC documents, however it is best to check with your Relationship Manager for confirmation.
In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza.
|Turn Around Time
|2 working days
|4 working days
|Transaction update on portal
|Recharge Through -Debit / Credit Card, Netbanking
|Recharge through - NEFT / RTGS
|1 working day
|Tag Closure/ Suspension
|3 working days
|Wallet Closure and Refund
|7 to 10 working days
* In case of technical issues, it may be updated within 72 hours